Fine and Country Stroud reviews

★★★★★ 5/5

Trustpilot

We have just moved to our dream house…

We have just moved to our dream house in the countyside with the help of Paula and her team @ Fine and Country Colchester.Moving home is one of the most stressful things we do and having an agent like F&C who were there every step of the way to answer any questions and help solve any issues that arose was priceless.thank you so much Guys.Malcolm & Amanda.

Malcolm · 4 January 2021

★★★★★ 5/5

Trustpilot

Great experience with Fine and Country

We had a great experience with Fine and County in Norwich with our property purchase. We had a number of delays with our sale but Natasha and Philippa were incredibly understanding and helped us to keep communicating with our vendors (who were also amazingly patient!). We really felt they were pleased for us when we finally exchanged. Fantastic friendly and personable service. Would definitely recommend.

Emma · 19 May 2021

★★★★★ 5/5

Trustpilot

Great support

We bought our new home from John Ray of F&C. John was a huge support through what ended up being a prolonged and stressful process. He was always available, arranged an extra viewing so our children could see the house, and worked tirelessly behind the scenes to keep things moving - when others weren't! I have no hesitation whatsoever in recommending John.

Richard · 1 December 2021

★★★★★ 5/5

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Nailed it !

Nicola was tested to the extreme with this sale - a flat sale with a leasehold provider that didnt want to communicate. We had multiple offers and she called it perfectly. I’m convinced we would have lost the sale if we had gone with the higher offer. She felt that the lower offer was the one to go for and she was right !Thanks N

Andrew · 19 March 2021

★★★★★ 5/5

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I was so happy to work with a very…

I was so happy to work with a very professional, hard working and very knowledgeable team at Fine & Country. All of the team kept me informed of the progress of my property sale.I would highly recommend Nicky and the rest of the team to anyone who is thinking of selling their property, they are worth their weight in gold.

Consumer · 9 February 2022

★★★★★ 5/5

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I don’t usually rate Estate Agents !!!! 🤦🏻‍♀️

Wow well I’m moved out and now moved to Spain . Johnathan was amazing from start to finish. I normally don’t rate Estate Agents (sorry but I don’t ) but Johnathan handled everything made the phone calls , chased the relevant people , calmed me down, always answers the phone with a happy persona , so obviously knows what he is doing and how to do it! Brilliant just what I needed to make this big move . Thank you J and behind the scenes people . Would defo use you again. But I’m staying put!!!

Cathy · 25 May 2023

★★★★★ 5/5

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Chris and Tania were absolutely…

Chris and Tania were absolutely fantastic. From the moment we met Chris, they were proactive and bought proceedable buyers to our house within days of meeting with them. A sale was agreed off market and Tania always called us back if we had questions. A very smooth transaction. Thank you.

Charles · 14 March 2023

★★★★★ 5/5

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Just like to say how professional the…

Just like to say how professional the services was, F&C have access to most of the exclusive property giving you the advantage of getting the house of your dreams. negotiating was direct and Honest and you felt that they was in control throughout the whole process. I have moved 3 times and wouldn't hesitate to use F&C again, big thanks to Nikki and Linda.

Andrew · 13 April 2021

★★★★★ 4/5

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Jay and the team from Fine and Country…

Jay and the team from Fine and Country West Malling have recently successfully guided us through our house sale - the team did everything they promised and really made this happen - I would be very happy to recommend their services to any other sellers - really happy with their pro-active helpful friendly and professional service - they are a great team 😁😁😁

Angus · 18 June 2021

★★★★★ 5/5

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Fine and Country Dream Team in Norwich.

Fine and Country Dream Team in Norwich.Heartfelt thanks to Helen Plumstead and the team, Cameron, Richard ,Heidi, Natasha and Philippa for guiding us through our recent house sale.The sale was very challenging but someone was always available to help efficiently with queries and keep us informed every step of the way.A very professional team, we will not hesitate to recommend Fine and Country.

Vivienne · 6 June 2021

★★★★★ 5/5

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We sold our property through the…

We sold our property through the Fakenham branch of Fine and Country. Philippa Martinez was our After Sales contact. Philippa has been absolutely stunning in keeping us up to date every step of the way through a long and, at times, very stressful process.She is professional, knowledgeable, personable and prepared to go more than the extra mile.Philippa deserves to be highly commendedMaxine and Sue

Maxine · 25 February 2021

★★★★★ 5/5

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Excellent service from the Beccles…

Excellent service from the Beccles office. A pleasure to work with, thank you for helping us in the journey to find our dream home! Special thanks to Simon and Rebecca

Alison · 11 June 2024

★★★★★ 5/5

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I can only offer praise to Halina Day…

I can only offer praise to Halina Day and her colleague Richard at Fine & Country Droitwich. Buying a house can be stressful at times (especially in COVID) but working with an honest, friendly, helpful and knowledgeable agent made the whole process much easier. Communication with Halina was so simple and she always answers questions quickly. I can highly recommend Halina and Fine & Country..

Luke · 9 November 2020

★★★★★ 1/5

Trustpilot

The Stamford, Rutland and South Lincs office

The Stamford, Rutland and South Lincs office. Succinctly... as my complaint is very detailed and long!So many red flags. I cried several times over the ( > than 4 months) I have been made to endure their contract term 3 months of which amounted to nothing! I wish I'd gone with my gut at the valuation, but I decided to give them the benefit of the doubt (I am extremely fastidious!) However, I put my immediate concerns aside, tried to be relaxed. To see how they actually measured up. Shocking experience from start to the end (Which did not result in a sale. 3 viewings in the contract term (which was actually 8 weeks longer than most agencies offer!) 2 of which were in no position sold or financially able to purchase! They then issued a 28 day notice of termination when I complained. Which they have ignored in both cases and are continuing to market/show my property on their social media! As well as ignoring my complaint. They also expect me to show a viewing myself after their decided 28 day contract notice end! which was 2nd May! The director and client manager who were the ONLY people I dealt with were consistently rude, lied as well, unprofessional and un- attentive. The worst agency and agents or position's of management level especially, I have ever experienced!The over sell (in every regard)- no deliver! Bad mouthing previous clients (that I have met) and their houses! Even areas they the agents serve. As well as rude comments about my house. Ignoring clients (well us) for up to 8 weeks. While they are busy selling and more pointedly taking on more new instructions than they can practically handle!! When you offer suggestions, try to help them. You are greeted from the client manager with a frosty, rude reception, repeated utterances of "WE ARE PROFESSIONAL!" and the director made excuses for her repeatedly! Yet they favour others specifically (Going out of their way for other people- who are not even on the market!) I as client went out of my way to be kind and accommodating, despite airing on several occasion my reservations as to time wasting. When you finally, after waiting for the 8 week mark without meaningful interaction (bringing a catalogue or brochure over 2 months late into the contract isn't part of that) dare to make a complaint ! They arrogantly brush it off as being out of context! No apology or explanation as to their conduct whatsoever! Their response then is to instigate extremely aggressive measures with bogus allegations ! To frighten clients/ stymie complaints made to Fine and Country as a parent company or indeed the managing director (who I would have liked to speak to) or the ombudsman. Their actions are specifically shown on the ombudsman's code of conduct list as being completely prohibited ! These two individuals have in a word, sullied the name of Fine and Country so badly. That I can say at this point, I don't think I would ever revisit the idea of selling or buying with this agency name for any reason. I have viewed these people with utter disbelief and horror! A deeply harrowing experience and complete waste of well over 4 months! Which as a contract term is far longer than most agencies around the country have- which would have been more than enough time. If they had either staff or interest enough to deliver as they sold themselves ! The oversell - is purely designed to win the instruction. From that point. They tried everything they could to coerce the client me/us into doing specifically what they, the agents wanted, for their own interest. They act solely in their own interest and have absolutely none in the client *, or what they either expect, or need. * (Unless you're favoured and then.... They pull out all the stops. I was told by the client manager "We go out of our way for clients we have a good relationship with" Would that be people who don't have an interest in what they are doing? Have nothing to say or suggest? Just let them get on with doing nothing?? So the property stagnates? If you find yourself in a similar position whereby they haven't sold by the contract end. They then expect large sums for marketing fees. So not only do they waste people's time, have no regard for the client (Unless you're favoured). Then they treat clients with hostile measures and then according to their contract demand money at the end of it regardless! All they care about is money! The repeated talk of spending money, the margins of repeated /lengthy marketing and how it impacts what they get, * even down to how much they need to hire staff! I'm aghast! I have never needed to say, how you don't discuss money or what you need to spend to do the job you have been hired for, to anyone more times than the director of this business! * When they make a whopping sum if they sell, for a few viewings they seem to have little interest in conducting!

J · 3 May 2024

★★★★★ 5/5

Trustpilot

Wonderfully supportive

The Norwich Office of Fine & Country have been wonderfully supportive during the whole process of our house sale - which was a bit bumpy at times. Natasha, Richard and Philippa were professional, kind and helpful and always had time for us. We cannot thank them enough for everything they did. We would fully recommend them.

Jane · 14 June 2022

★★★★★ 5/5

Trustpilot

We couldn't ask for more

We recently just completed on our purchase of a property we found through Fine and Country. From the initial first viewing through to completion, the staff at the Willerby office were exemplary. Nicki Trotter was very accommodating and helpful throughout the process, and helped greatly to alleviate much of the stress that inevitably occurs along the way. Well done everyone - and many thanks!

Willl · 28 January 2021

★★★★★ 1/5

Trustpilot

Trying to get a viewing is painful

Contacted the Wells team to request a viewing of a property in Weare Somerset, ( i have avoided this agency due to past issues trying to get a viewing). You are told the agent will contact you, this failed to happen, contacted again today. Another message sent to the agent by the team, we said we will post a note in the door if we don’t receive any call back as this is clearly not fair to the sellers

Tina · 16 May 2024

★★★★★ 5/5

Trustpilot

Fab service from Rebecca and the team…

Fab service from Rebecca and the team at the Beccles office, with communication flow very easy at all times, including process updates. Would recommend to anyone with a period property for sale in the Waveney Valley catchment.Thanks so much !

Mr · 6 November 2023

★★★★★ 5/5

Trustpilot

What a pleasure to deal with.........

We thought that Fine and Country only dealt with houses beyond our price range, but were fortunate to view a house being sold by them and then took them up on their offer of a valuation on both of our houses. What an amazing Estate Agent, we sold both of our houses and bought one together through Fine and Country!  Selling and buying houses through Fine and Country Norwich was an excellent experience. From the initial contact with Helen, to the post selling process with Philippa we were guided and kept informed throughout. Natasha, Richard Heidi and Tamsin were always available for queries and were most helpful and supportive. All Fine and Country Norwich staff understand that it is a stressful experience for people when selling and buying houses and do their best to smooth out any issues. They ensure that the processes run smoothly by liaising with the buyer’s estate agent and solicitors. When it came to buying through Fine and Country we felt that they were finding us a home that was perfect for us, rather than just 'selling houses' as other estate agents seemed to do.Did I mention the brochure, it can only be described as fantastic, partly down to the amazing photographs courtesy of F&C’s photographer Mike Palmer, but also to Heidi’s superb wordsmithing.

Alan · 29 March 2023

★★★★★ 5/5

Trustpilot

Excellent Company

My dealings with this company have been very professional, efficient and accommodating. Personally I dealt with Paula, whom I found extremely courteous, polite and friendly .Always on time for viewings and quick on follow up information on perspective buyers.I would certainly recommend Fine & Country for anyone thinking of marketing their home whatever price scale. ⭐️ ⭐️⭐️⭐️⭐️

Jackie · 6 April 2022

★★★★★ 5/5

Trustpilot

Thanks to F&C Norwich

From the minute Cameron stepped through our door to value our house, we felt we were in good hands. Fine & Country Norwich office were efficient, thorough and helpful throughout the whole process, and Natasha was outstanding in her regular friendly, informative phone calls. Always upbeat, she kept any frustrations at bay and helped us secure the right buyers for our property.

Pat · 1 June 2021

★★★★★ 5/5

Trustpilot

Excellent Service

My house had already been on the market with two other estate agents a few months before the leaflet from Fine & Country dropped through my door. There was something different about their approach to marketing property which immediately appealed to me. My subsequent meeting with Adrian convinced me to change agents - and I am so glad that I did. From what had been a fairly standard brochure and lacklustre drone footage, now became a beautifully photographed prospectus and a video with the personal touch. Not only that, but Adrian was on call 24 hours a day, seven days a week. His dedication to selling my house knew no bounds and his colleague, the excellent Helen Ward, was extremely knowledgeable and efficient. They managed to negotiate a tricky sale with great professionalism and sensitivity and their after-care, when the sale went through, was second to none. I couldn't recommend Fine & Country highly enough - they are superb.

Margaret · 24 March 2023

★★★★★ 5/5

Trustpilot

Marie was very professional

Marie was very professional, very accommodating, and it was nice to have that one allocated agent to liaise with. She liaised with us all the time even on her days off. She was always at end of phone. Marie made it all happen at the end, it got very fraught, but she made it happen and went above and beyond! Thank you.

Catharine · 9 May 2021

★★★★★ 5/5

Trustpilot

Professional, friendly & reliable service had a really positive experience…

We had a really positive experience with Fine & Country during the sale of our property, and we couldn’t be happier with the service we received from start to finish.

Tracey · 12 January 2026