Every review we hold for the Strood office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleMy review on Megan at haart she was amazing went through the process very fast and she is very very good at her job I may not of had any experience in the industry but Megan was very good and I highly recommend her and some people say dreams don’t come true but with megan anything is possible and myself and my 2 friends thank her very much for making our wishes come true she can really make miracles happen thank you megan
Liam · 1 May 2023
Agent replied · 28 October 2023
Good afternoon Liam, thank you so much for your amazing review of the service you received from Megan regarding your property search. Megan will be over the moon to hear just how much you valued her assistance in this case and i am sure she will be looking forward to handing over your keys on your first day of tenancy. As always, just give us a call if you need anything. Thanks again, haart residential lettings
★★★★★ 5/5
GoogleWe were experiencing a problem in our apartment since having moved in September 2023 with no resolution. Spoke to Vicky a few days ago and she helped get it resolved even though she’s from a different branch! Vicky was also lovely enough to call and follow up. Thank you so much Vicky you’re a superstar & an absolute asset to your team <3
Tracy · 22 May 2024
Agent replied · 21 June 2024
Good afternoon, Thank you so much for your kind words and feedback on the service you received from Vicki in the Property management team. Thank you again, haart residential lettings
★★★★★ 5/5
GoogleThroughout the viewing process, Larissa was incredibly helpful, providing insightful advice and answering all my questions with patience and clarity. And although, we didn’t push through with the property she made sure we still get alerts and notifications for new properties that will match what we are looking for. Thank you!
Joanna · 1 December 2024
Agent replied · 8 December 2024
Good Afternoon Joanna, thank you for your feedback on Larissa here in our lettings team in Medway. Its great to hear she was able to help on your viewing even though the property wasn't what you was looking for, I'm sure we can find something in the near future
★★★★★ 5/5
GoogleOlivia from Haart Estate Agents has been fantastic in helping me through the sale of my property. Olivia is proactive, quick to respond and knowledgeable. Olivia has been great at helping to drive progress whilst ensuring all relevant parties are up-to-date.
I'd have no hesitation in recommending Haart Estate Agents to anyone looking to buy or sell a property.
Sam · 27 July 2024
Agent replied · 26 August 2024
Good morning Sam, Thank you for your kind words in regards to Olivia our Move Manager. King regards
Medway sales team at haart
★★★★★ 5/5
GoogleAs a landlord who had been let down by a potential tenant last minute, I needed a new tenant asap. After calling Haart, Megan was on the case straight away. Within days the house had been photographed, marketed and I had been supplied with a list of potential tenants. Throughout the process there was constant contact, keeping me up to date with what was happening and any potential changes. I cannot fault Haart at as a company at all. Also Megan as my point of contact, has been excellent. I would highly recommend their services.
Tom Cunningham
Thomas · 1 April 2023
Agent replied · 28 October 2023
Good morning Thomas, thank you so much for your review and feedback on the service received from Megan here in the lettings team. She will be pleased to hear your lovely feedback and how happy you are with the service. As always, please don't hesitate to give us a call if you need anything else, we look forward to hearing from you. Thanks Again, haart residential lettings
★★★★★ 5/5
GoogleWe have just started working with Haarts Lettings in Medway and what a passionate and vibrant team they are! Stephanie was a life saver today at a property we were doing an end of tenancy clean in, there was a water problem and within half an hour she’d arranged a plumber to attend and fix the fault. I also want to say a big thanks to Megan who went out of her way to drop keys to me over the weekend in and amongst her busy schedule. We look forward to working with you all again soon 🧹
Broomsticks · 1 April 2023
Agent replied · 28 October 2023
Good morning, thank you so much for your review of your experience with Megan & Steph here in the lettings team. They will be pleased to read your comments and it is great to see the team and our reliable contractors working in tandem to offer the best possible service to our clients...even when problems and challenges occur! We look forward to working with you again in the near future. Thanks Again, haart residential lettings.
★★★★★ 5/5
GoogleMyself and my partner had a viewing booked for today but was running late due to a traffic accident on our route. Scott Aiken kindly rearranged for us on same day so we didn't miss out on seeing this property. Thank you Scott for being so accomodating, friendly and helpful! Couldn't be happier with our viewing
Sophie · 11 September 2024
Agent replied · 10 November 2024
Ordelle, thank you so much for your kind words and feedback on the service you received from Scott. Scott will be over the moon to hear your thoughts on the service you received from him. Thanks again, Medway Sales Team
★★★★★ 5/5
GoogleI honestly can’t fault the team at Haart for their amazing customer service throughout the purchase of my first home. We faced many obstacles along the way and Haart were constantly updating me, chasing enquiries, responding very quickly to emails and phone calls and put all my worries at ease throughout. Special thanks to Olivia Barguss who was our rock throughout the whole process. Thank you so much. We couldn’t be happier in our new home. <3
Neve · 31 May 2023
Agent replied · 28 October 2023
Good afternoon Neve, thank you so much for your review on the service you received from Olivia in the Sales team here. She will be very pleased to hear your lovely comments and know she provided a great service. Thanks again. haart Sales team
★★★★★ 5/5
GoogleMyself and my partner had a viewing booked for today but was running late due to a traffic accident on our route. Scott Aiken kindly rearranged for us on same day so we didn't miss out on seeing this property. Thank you Scott for being so accomodating, friendly and helpful! Couldn't be happier with our viewing
Ordelle · 19 August 2024
Agent replied · 26 August 2024
Ordelle, thank you so much for your kind words and feedback on the service you received from Scott. Scott will be over the moon to hear your thoughts on the service you received from him. Thanks again, Medway Sales Team
★★★★★ 5/5
GoogleVisit from Scott Aiken today to complete a valuation on our home, Scott was very knowledgeable of the local area and what our property would be worth in the current market. thank you for going over everything and explaining different parts of the process we will be in touch when we are ready to list our property.
Emma · 27 July 2024
Agent replied · 26 August 2024
Good afternoon Emma, we are glad that Scott was helpful to you. Thank you Medway Sales Team
★★★★★ 5/5
GoogleHad a wonderful consultation with Nadia. She is incredibly knowledgeable and friendly. Appreciate her for taking her time to not only understand my requirements but to also advise on the best way forward. Thoroughly enjoyed speaking with her and look forward to next steps.
Tinu · 22 May 2026
Agent replied · 22 August 2026
Hi Tinu,
Great to see that Nadia was able to help you, we look forward to helping you find a home.
Adam Copas Senior Property Marketing Consultant
★★★★★ 4/5
GoogleMegan was friendly, knowledgeable, and extremely helpful in marketing my property and attracting suitable tenants.
However, when my tenant reported a fault the maintenance team arranged an assessment and quotation which seemed expensive. The quotation initially passed on to me was for a second different fault I think identified by the plumber, and the original fault was not mentioned. When I pointed this out the maintenance team obtained from the same plumber a brief quote for the two faults for nearly £900, which was passed on to me without comment. I was also concerned about the delay in obtaining a quotation and the inconvenience caused to my tenant.
I arranged another quotation for the two replacement parts for one-third of the original quotation and the work was carried out quickly and satisfactorily.
I was very disappointed by the performance of the maintenance team on this occasion as part of their role is to arrange repairs to my property as required and this involves having a good working knowledge of reasonable estimates for repairs.
Communication from the maintenance team was poor. I would like to have known that my experience had led to a review of the plumbers you approach for quotations but I have no idea whether this has happened.
Evelyn · 12 January 2023
Agent replied
Good Morning Evelyn, I am sorry to hear of your experience with the Property Management Team. Please do give us a call and I will be happy to discuss this with you. Kind Regards, Sophie, Property Management Manager.
★★★★★ 5/5
GoogleAfter a long time of being held up with solicitors and lease managers the sale finally went through with the help of Olivia from the Strood branch. Who was constantly calling them both and keeping me informed as the where we were and who should do what next. Hats off to you Olivia you did an absolute brilliant job of keeping us all on informed, it a shame that the other companies in the sales and purchases of the property were no where near as good and professional as you were. A very big thank you for all your help.
Susan · 12 January 2023
Agent replied
Hi Sue,
Thank you so much for your kind words and wonderful review about Olivia. We're over the moon she was able to deliver a five star service and ultimately get your home through to completion! It has been a pleasure working with you and we wish you all the best.
Kind Regards, Billie-Jane France | Branch Manager
★★★★★ 5/5
GoogleLarissa was communicative before my viewing, making sure that I had all the details prior to ensure I was able to find the property. She was friendly and professional and gave me all the details I needed to make a decision. Thanks again for all your help!
Anita · 11 December 2024
Agent replied · 25 December 2024
Good afternoon Anita, Thank you for your feedback on Larissa here in our lettings team. Its great to hear she was able to help you prior and after your veiwing
★★★★★ 5/5
GoogleFirstly, our house was sold within 4weeks of our first meeting with Haart. Not only did the team do a great job with that but the support they offered for our sale and onward purchase was more that 5 star.
I can't thank the Billie and the team more, especially Olivia who helped us out when it came to getting hold of our solicitors and being a middle person. I know for a fact that Olivia emailed daily chasing solicitors and did so without me having to ask. I have no doubt in my mind that without the work Olivia did, we would not have exchanged contracts as early as we did!
Sonny · 13 December 2022
Agent replied
Hi Sonny,
Thank you so much for your kind words about Olivia, myself & the team . Feedback from vendors such as yourself are vital to us in order to ensure we maintain our standards or customer service. As always, please do not hesitate to get in touch with us for anything you need.
Kind Regards,
Billie-Jane France | Branch Manager
★★★★★ 5/5
GoogleOlivia at haart estate is absolutely amazing as a first time buyer I couldn’t have asked for a better estate agent she is truly the best. She was very informative and gave us very sound advise throughout this long winded experience. We really connected well with Olivia she showed us empathy when things got stressful she encouraged and uplifted us throughout this whole process. She did everything she could to speed up the process by chasing our solicitors and communicated very well with us for updates. We will truly never forget this experience and how helpful Olivia has been to us and for that we will always remain grateful for her service. Thank you Olivia wishing you all the very best in your career.
From,
Dionne
Dee · 13 November 2022
Agent replied
Good afternoon Dionne,
Thank you so much for your kind review of the service you received from Olivia our Move Manager. She will be very glad to hear that she has provided a great level of customer service.
Kind regards, Billie-Jane France | Branch Manager
★★★★★ 5/5
GoogleMegan clegg from haart was amazing. She was very polite and answered any questions I had promptly and in detail. Megan was approachable and very kind. A man who answered the phone from the branch itself was also very kind and also answered any questions I had. This is definitely the most positive experience I have had house searching by far. Thank you haart letting.
Edit: prior to this review I was due an update today regarding a decision on the property and I wasn’t rung. I called this evening and was told I was meant to be called by Megan this afternoon to let us know we weren’t successful but we didn’t. I’m feeling a bit let down today and feel very differently about my review now.
Bronwyn · 13 November 2022
Agent replied
Good morning Bronwyn, thank you so much for your kind review of the service you received from Megan in the lettings team here, she will be very pleased to hear your lovely comments. Kind regards Haart Lettings Team
★★★★★ 5/5
GoogleI can't thank or praise Haart's in Rochester high enough. They went through the process of selling our property in a very professional and efficient way. In particular, Harjas and Olivia were outstanding in dealing with the many issues that cropped up. Communication and responses were quick and informative and nothing seemed too much trouble - thanks!
Natalie · 17 June 2024
Agent replied · 21 June 2024
Good afternoon Natalie, Thank you for the kind words regarding Harjas and Olivia. All the best. Medway sales Team.
★★★★★ 5/5
GoogleHi Honey,
I really appreciate your professional approach in arranging my viewing of the property on 2 Cornwall Road. Your thoroughness in answering all my queries were well noted.
Best Regards,
Terrence Blackman
Terrence · 22 July 2026
Agent replied · 22 August 2026
Good evening Terrence, thank you so much for your star rating and kind feedback on the experience you had with Honey in the lettings team here. It is great to hear that Honey has assisted your search and that you had such a positive experience. Thank you once again. Haart residential lettings
★★★★★ 5/5
GoogleGreat experience. Reported a maintenance issue and was resolved promptly within a week. The contractor who came to fix the door was very friendly and did a good job.
Sherane · 17 August 2026
Agent replied · 22 August 2026
Good afternoon Sherane, thank you so much for your kind words and feedback on the service you have received from Stephanie here in the property management team here at haart Property Management. Your feedback is crucial to us and Stephanie will be over the moon that she has exceeded expectations. We look forward to hearing from you again soon. Thanks again, haart lettings
★★★★★ 5/5
GoogleWe have been renting with Haart for nearly 5 years now, and have been extremely happy with their service. They are responsive, professional and genuinely want to achieve the best outcome for all parties involved- Landlords and Tenants. There is no issue to big or small, and emails and calls are always responded to quickly. We would highly recommend Haart Medway, and are thankful for the high quality, responsive service always received from Sophie, Keely, Jack and all the team. Thank you.
Abi · 14 October 2022
Agent replied
Good Afternoon, Thank you so much for your kind review of the service you received from the lettings team here. We are so pleased you have had such a great experience as a long term tenant. As always, please do not hesitate to get in touch if you should need us moving forwards. Kind regards haart residential lettings & haart Property Management
★★★★★ 5/5
GoogleWe dealt with Megan from haart. It has been refreshing as the communication has been easy. We have been in contact with other estate agents locally who have not been good with communication, so Megan has restored our trust in estate agents.
Megan has kept us up to date with the process throughout, confirming on the day of viewing too. All of our questions have been answered and we have called multiple times. The whole process has felt easy and everything was very flexible.
D · 14 October 2022
Agent replied
Good morning, Thank you so much for your kind review of the service you received from Megan in the lettings team here, she will be very glad to hear that she has provided a great level of customer service and was able to help with your property search. As always, please do not hesitate to get in touch if you should need us moving forwards. Kind regards haart residential lettings
★★★★★ 5/5
GoogleAs a first time neurodivergent landlord I had no experience at all of letting my property and felt quite nervous and anxious. From the first time I contacted Haart the team have been so supportive and professional. They explained everything to me, acted promptly and have answered all my questions (no matter how silly thay felt to me).
Their pricing is fair, the team are both professional and friendly and the support they offered made me feel confident and comfortable. Megan Clegg has been an angel and has been there for me every step of the way. I couldn’t recommend the Haart time enough. No problems and plain sailing all the way.
Look forward to continuing our working relationship well in to the future.
Miss Day
First time Landlord
Emma · 14 October 2022
Agent replied
Good morning Emma, Thank you so much for your kind review of the service you received from Megan in the lettings team here. We are so pleased to have been able to let you home for you. As always, please do not hesitate to get in touch if you should need us moving forwards. Kind regards haart residential lettings
★★★★★ 5/5
GoogleKarunveer is always been very helpful, he is very promt to respond to any emails regarding any issues or questions and has kept in constant communication with us, keeping us fully updated with any changes or finding answers quickly for us. Karunveer goes above and beyond to sort out our queries and is a real asset to your company so on behalf of myself and my patner we would like to thank him for his attentivness, his communication, his way of making things go smoothely and our time renting with you stress free
Paul · 14 October 2022
Agent replied
Good morning Paul, thank you for taking the time to leave feedback for Karunveer in our property management team. We are so glad you are pleased with the service you received. Of course should you need anything further, we will be on hand to help wherever we can. Thanks again & we will speak to you soon. Haart Property Management
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