Trusted Agent profile · Stratton St. Margaret
Verified
★★★★★
375 reviews across 1 platform
150 Grange Drive, Stratton St. Margaret, SN3 4LA
Richard James's office in Stratton St. Margaret, at 150 Grange Drive, is rated 4.7 out of 5 across 375 reviews on 1 platform, including 375 Google reviews rated 4.7. It won Trusted Agent in The Trusted Agent 2026 awards, one of seven awards Richard James won in 2026.
The Trusted Agent 2026 results for Richard James, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Stratton St. Margaret office, from every platform, shown as written. First names only.
5/5
GoogleWe recently sold our property through Richard James and could not have been happier with the service we received from them. Gareth was our main point of contact throughout the sale and he far exceeded our expectations. His friendly, helpful …
Thanks so much for the review Tracey. Its really good to know that we have helped you with your move and you have had a good experience. We will be sure to let Gareth know!
5/5
GoogleAbsolutely brilliant. Great communication, great pictures and just great service overall. Got a good price for our house. Mark Stacey was fantastic especially near the the end of the process which is where it can sometimes be stressful, so …
Thank you John for the 5 stars and review, glad you experienced a good service from Richard James Estate Agents. I will pass this onto Mark and the East Swindon Team.
5/5
GoogleWe started using purplebricks which was non-existant in regards to viewings and offers so decided to swap to Richard James. Mark and Gareth were fantastic! Viewings were booked at times that suited me, I was kept updated with viewing …
Thanks Sarah! Unfortunately not a lot of people know the difference that we offer between an online agent. So glad you could experience this! Wishing you all the best in your new home
5/5
GoogleDealt with Jas Smith who was terrific. Great personality - polite and always kept me in the loop. Couldn't ask for more. …
Thanks Enrique, we are so pleased to hear this and will be sure to pass on your lovely comments. :-)
5/5
GoogleAbsolutely fantastic and professional service. Special mention to Dom and his colleagues at the Grange Drive Branch. We were kept up to date with viewings and appointment times. The photographs of our property were fantasitic and reflected …
Such a lovely review Caz, thank you! We will pass this back to Dominic and the team in our Grange Drive office.
5/5
GoogleGreat service from Richard James, in the selling of my property. Thank you !
That's wonderful to hear! We're so glad Richard James was able to provide you with excellent service during the sale of your property. Please don't hesitate to reach out if you need anything else in the future. Thank you for choosing us!
5/5
GoogleSharon, Gareth and the team have been great from start to finish. Everyone has been really friendly and so helpful and have kept us informed the entire time. Brilliant team - thank you everyone for your efforts.
Thank you Paula for your review! Good luck with the move
5/5
GoogleFrom start to finish Sharon was on the mark every time, so helpful and went that extra bit more each time to complete the signing of contracts. A massive thank you to Sharon for all her help.
Ian - Thanks for the review, we are pleased to have been able to help. We will pass your feedback on to Sharon and look forward to helping you again in the future.
5/5
GoogleWe woould recommend Nick and the team at Richard James We found they were helpful, professional, always kept us in the loop and easy to contact. Provided a very professional service from start to finish
Thanks for the five star review Hilary! We will pass this back to Nick and the team
4/5
GoogleMark and the sales team have been lovely to deal with since buying the house we currently rent, I wish I could say the same for the lettings team. Thank you Mark
Thank you for the review Lurenda! So sorry to hear you feel you haven't received the best service from our Lettings team. We are always working to ensure this does not happen so feedback is always welcome.
5/5
GoogleWe are very grateful to Mark and his team for their care and attention during the sale of our property. We were kept fully updated on viewings and provided with feedback as appropriate. …
Thanks for the review Mark! So glad you had such a great experience using us.
5/5
GoogleJasmin Smith was excellent throughout the process and I would thoroughly recommend her. She was very professional and kept us updated regularly, often going above and beyond expectations.
Thank you for your lovely review John, we we are so pleased to hear of your positive experience with Richard James and in particular, Jasmin. We will be sure to pass on your message :-)
3/5
GoogleRichard James sold our house, which is great! However, I felt we had to continuously push for activity and, if we hadn't adamantly refused to drop our price because we knew our house was worth what we had marketed it for, they would happily have sold it for £10-20k lower than the price we finally achieved. The team are friendly but we did feel a bit like a number rather than receiving any real service and only seemed to get a positive reception when things were going well for them, rather than when we actually needed them to step up and create activity - the biggest flurry of activity was created by us threatening to leave them for another agency. There didn't seem much interest in why we were selling and helping us with the next steps, all of which was promised as part of the instruction appointment. If you are looking for a quick sale of a fairly generic house in Swindon they will be great but for something a bit out of the ordinary where you want/ need bespoke service there are probably other agencies who would serve you better.
I am sorry to hear you feel you haven’t received a great experience from us. We strive to achieve top customer service for our clients and are always trying to improve so take feedback very seriously. We will look into this internally with our staff and make sure going forward this does not happen again. Again we are sorry you feel this way and we aim to rectify this
5/5
GoogleCannot express my gratitude enough to Jemma for helping us on, due to no fault of their own, an extremely difficult completion day. Jemma really went above and beyond to get us in by the end of the day and dealing with our (awful) solicitor. Thank you, we couldn’t be happier 🩷 …
5/5
GoogleRJ and Jasmin came to my rescue when I lost my first buyer. Very happy with how my property was marketed.
I'm thrilled to hear that RJ and Jasmin were able to assist you during a challenging situation with your buyer. It's great to know that your property was marketed effectively to achieve a positive outcome.
5/5
GoogleThanks to Sharon for being proactive throughout the process. Always friendly and happy to help as much as possible.
Thanks Jessica, we will be sure to pass on your kind words. We are so pleased to hear of such a friendly service.
5/5
GoogleDealt with Cameron and couldn't have asked for a friendlier and more knowledgable estate agent. He made my first time buy a breeze and will definitely be using this office/ him again
Thanks for the review Craig. We have passed this on to Cameron and the team at East Swindon. We are really pleased to have helped and look forward to helping you again.
5/5
GoogleIt has been very helpful indeed to get accurate updates and an easy and friendly means by which to ask for advice in regard to my house sale. Thanks Steve
Thanks for the 5 star review Stephen!
1/5
GoogleStruggling to get the things sorted on a rented property (agent managed) since we moved in since February 2023, recently we raised an issue as electric hob and oven stopped working, it's been almost 10 days without cooking now...
Sorry to hear you been struggling with your cooker! You can contact our maintenance team Manager Nicky Bint on 01793 520 721 or email her at nickybint@richardjames.uk and she will have this looked at for you.
5/5
Googleduring the protracted sale of my property in Swindon due to circumstances beyond our control Sharon was both helpful and attentive. Her attention to detail and professionalism were excemplorary …
So glad you received such a great experience David! Good luck in your new home
5/5
GoogleThank you all - efficient and helpful and Sharon was very good at keeping me in the loop during the long process of moving house through to exchange and completion
Thanks for the review Susan. We look forward to helping again in the future
1/5
GoogleWorst chain of estate agents I have ever used . Would be zero stars if the option was available. Use mcfarlane's . I bought my new house through mcfarlane's, in swindon. They were absolutely flawless, above and beyond, brilliant service. Honestly cant praise them enough.
5/5
GoogleSharon Clark has been amazing throughout our process working along side with Richard James. Myself and my partner are first time buyers and new to the understanding of mortgages. Sharon was able to support us and insure we understood the steps we was about to undertake. 5 stars from us! Ryan Stanners and Kiomi Howe
5/5
GoogleGreat team of people, special thanks to Gareth for all his work and Sharon for finalising the sale. Very proffesional service. Thank you.
Thanks for the review David! So glad you had such a good experience with us. I will pass this back to Sharon & Gareth
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Richard James, Stratton St. Margaret won Trusted Agent; Richard James, Rushden won Platinum; Richard James, Mill Hill won Trusted Agent; Richard James, Royal Wootton Bassett won Trusted Agent; Richard James, Wellingborough won Trusted Agent; Richard James, Highworth won Trusted Agent; Richard James, Wroughton won Trusted Agent.
