Richard James Stratton St. Margaret reviews

★★★★★ 5/5

Google

Jaydon showed me around a 4 bedroom detached house in Nythe. He was very welcoming, friendly and professional. It's just a shame that the house was too big for my husband and me; it would make a lovely home for a family.

Krystyna · 27 August 2026

★★★★★ 5/5

Google

I was delighted with the service I received during my recent sale. From meeting Alanah at the initial valuation, through all the viewing arrangements and then the sale progression with Amy, all of the team were extremely professional, knowledgeable, helpful and friendly. Their support was exemplary and took away the worry and stress from the process. Thank you all. I would highly recommend Richard James.

Caroline · 2 March 2026

★★★★★ 5/5

Google

Great experience with Jay. The viewing process was relaxed and professional. He went out of his way to ensure our second viewing was squeezed in, blocking out a proper time slot so we didn't feel rushed. His approach has made us feel more relaxed. Jay has continued with great communication as we continue with purchasing the property.

Natalie · 30 April 2026

★★★★★ 1/5

Google

Be careful they represent both sides! I paid for a premium service and got anything but. The tenants they found trashed the property their own estimation £1,700 worth of damage. I had to chase at every stage to get them to act, they deducted fees without agreement and communication was poor, taking ages for a reply, and they keep you rent for almost a week before handing it on to you. Appalling practice. Then as they try and negotiate to keep the tenants I find out they were representing the tenants in a sale! The very meaning of conflict of interest! I have tried to raise a complaint and get met with defensiveness. Only recourse I now have is to go to the ombudsman. They have had the full deposit return and report from the TDS since 31st July and here we are almost in September and I still don’t have my deposit to cover the damage, they have not progressed the complaint and they want to charge me for the check out inventory that they hid from costs in the agreement. Truly living up to the reputation of Estate Agents. Rent yourself and just have a good solicitor draw up your agreements, their service offers literally nothing of added value.

H · 2 October 2025

★★★★★ 5/5

Google

We swapped to Richard James due to lack of communication from previous estate agents unfortunately we lost our buyers when we thought we weren’t far off completing and they seemed oblivious to the situation and so due to delays and financial implications already incurred we needed to ensure our property would be sold as quickly as possible. Richard James ensured the photos and marketing was done as quickly as possible and from relisting on the Friday we had a viewing that afternoon and had accepted an offer the following Tuesday so certainly put our minds at rest. They have a dedicated sales progressor in our case Amy who kept us updated throughout and assisted me as I work in the legal sector to get responses from the buyers solicitor as quickly as possible. From the memo of sale to completion we managed this in 6 weeks although we were lucky to have first time buyers. Would definitely trust them to handle a property sale for us again highly recommend.

Caroline · 2 October 2025

★★★★★ 5/5

Google

I recently sold my property through Richard James, and the entire experience was fantastic from start to finish. My sales progressor, Amy, was absolutely amazing, professional, responsive, and incredibly supportive throughout the process. She kept me informed every step of the way and made what could have been a very stressful time feel smooth and manageable. Everyone I interacted with at Richard James was friendly, efficient, and genuinely helpful. It’s clear they work well together as a team and truly care about their clients. I’m so grateful for the excellent service I received and wouldn’t hesitate to recommend them to anyone looking to sell or buy a home. Thank you again for all your hard work especially for keeping things on track!!!

Onkaar · 2 October 2025

★★★★★ 5/5

Google

My husband and I had the opportunity to view 2 properties with a very pleasant Jaydon Hazell,who was approachable,helpful and patient without being pushy, it would be a pleasure to view more properties with him. A real asset to your team of agents.

Indrani · 29 July 2026

★★★★★ 5/5

Google

Was an absolute pleasure to have a property valuation from Millie at Richard James. Arrived exactly on time which is always good. Professional throughout, knowledgeable and always stayed fully engaged throughout despite my ramblings lol about how the property had been renovated. Nice to see someone taking an interest in their vocation, would fully recommend.

Mike · 2 April 2026

★★★★★ 5/5

Google

Thank you to the efficient and friendly team at Richard James! Alanah is a credit to the business, having helped us with the valuation and …

Adam · 8 October 2025

★★★★★ 5/5

Google

Hi Richard James team, I’m a buyer and I really feel your properties have better quality than most. I also want to highly commend Jaydon for his help. He was so patient in understanding my needs and had an amazing attitude. Thank you for a great house-viewing experience!

Suzan · 14 May 2026

★★★★★ 5/5

Google

We have been looking around Swindon for properties for a little while but had our first viewing recently with Jaydon H. Had no complaints, answered all of our questions about the house and explained what we needed to do next, as we had no clue being first time buyers!

Summer · 30 April 2026

★★★★★ 5/5

Google

Great effort by the team selling my house and buying the next one. Awesome communication and super friendly. Jasmin went above and beyond for us at the end enabling us to have a smooth transition. Thanks very much

Jason · 17 May 2025

★★★★★ 5/5

Google

I had a house viewing on Friday with jaydon, honestly very good, he showed us around spoke to us the whole way round and the potential the house could have, really made me love it more than I already did 🙂 …

Emily · 9 June 2026

★★★★★ 5/5

Google

We are very pleased with everyone at Richard James, from Millie and’s valuations, to Jay’s video, to all the viewings arranged by Millie, Alanah, Jay, Emily, Stephen and Emma. All have been so professional, informative and very friendly . Thank you

Mark · 16 June 2026

★★★★★ 5/5

Google

Can't fault the team, very professional, diligence and helpful. Particularly Jasmin, her patience and perseverance is above and beyond, saved my sanity more than once. Very grateful for your hard work and unwavering support.

Louise · 17 May 2025

★★★★★ 5/5

Google

As first time buyers we weren't sure how the process works and where to start! Millie has helped us massively and made the process feel so easy, she has been amazing!☺️

Melissa · 6 August 2026

★★★★★ 5/5

Google

Couldn't be happier with the process which has been straightforward and completely hassle free. Emily Reardon, who handled our offer, has been a particular highlight and an absolute delight to work with.

Bronzedpete · 16 July 2026

★★★★★ 5/5

Google

Very supportive from the beginning of the process. Especially Amy Watts

Denver · 15 December 2025

★★★★★ 5/5

Google

We had viewings of a property with Emma Gould from this estate agent, she was informative, punctual and patient and answered any questions that we had promptly. She also responded well to emails and couldn't fault any aspects of our communications with her

Mark · 31 March 2026

★★★★★ 5/5

Google

Millie has visited 2 separate houses to value and provide advice and knowledge. On both occasions she has been very professional, obviously well prepared providing information and explanations of the process for each meeting and willing to answer any questions. At no point did the appointments feel rushed .

Miss · 8 February 2026

★★★★★ 5/5

Google

I had a great experience with Richard James estate agents. The team were extremely helpful, knowledgeable, and supportive from start to finish. Communication was clear and prompt, and they always took the time to answer questions and explain things properly. I wouldn’t hesitate to recommend them.

GUCCI-STaM · 14 February 2026

★★★★★ 5/5

Google

We have known Jo for many years and once again Jo and her excellent Team have given us a personal, professional and friendly service with the quick sale of our property. Always available via telephone ( not just ' office -hours only', - …

Trevor · 19 February 2026

★★★★★ 5/5

Google

In February Georgia at Richard James contacted me to advise they had someone interested in our type of property and would we be interested in relisting. This came of the back of a couple of previous attempts of selling our property but for whatever reason was unable to do so. The people that viewed our house put an offer straight after viewing it and we accepted. We then went into the market looking for a property to purchase. Mark Stacey is the branch manager and i remember dealing with Mark previously. Mark assisted and supported where he could - we didnt take long to find a property and eventually had offer accepted in March. Three days before simultaneous echange and completion, our seller pulled out. We have since found a rental so we can proceed with selling our property. I felt i had to highlight some rather excellent service i've received from Mark. Mark has single handedly dealt with our sale and has been a real shining light in what has been a stressful few months for my family and i. Mark has constantly sent me details about prospective properties RJ will be marketing, he's always been on the end of a phone even if it was just a chat about how we were felling, he was checking in on us and that's what sets him apart from most. He cares about his clients, i cant stress that enough. Mark has, just as an example, spoken to me at 7pm on a Saturday night and also most week nights aswell, outside of his normal working hours, because he cares. He's made me feel like he cant do enough for me, and this was highlighted by Mark doing something that was innovative and original which really impressed on me how much he values his customers. Mark decided that he would post an instagram story for us on his own instagram and shared with RJ's instagram account. In this story, he told what had happened to us, how it happened and appealed for all of his followers for help in sharing this story. He knows what we are after in terms of our next home and in his video on instagram he appealed directly for people that were selling or were thinking of selling and gave a couple of the criteria we're looking in for our next home. He asked the audience to get in touch if they felt they could help. This was over and above what i would expect of an estate agent. If we buy in next few months, i owe Mark a drink and i would love to be able to celebrate the purchase of a new home with Mark (socially distanced ofcourse). He would have earnt that drink for sure. So if you're thinking about buying or selling a property, get in touch with Mark or any of his wonderful colleagues (Georgia, Allanah, Anthony - all amazing people) and what you'll get is a supreme customer service, constant comms from them and you'll realise you will be valued by RJ. Mark, thank you for all the calls, the messages, the ideas, the support, the care and more importantly thanking you for being there for us when our dream house collpased. Thank you for posting our story on your own instagram trying to get it out there that we need some help, you've been absolutely amazing. You really are an asset to RJ and they should be extremely proud to have you on their books. Lets hope we are celebrating a new purchase in coming months. I cant recommend RJ enough.

Scott · 7 June 2021

★★★★★ 5/5

Google

I was delighted with the service I received during my recent sale. From meeting Alanah at the initial valuation, through all the viewing arrangements and then the sale progression with Amy, all of the team were extremely professional, …

Caroline · 9 March 2026