Trusted Agent profile · Stourbridge

Lex Allan Stourbridge reviews

★★★★★ Excellent

409 reviews across 3 platforms

The Auction House, 87/88 St. Johns Road, Stourbridge, DY8 1EH

Lex Allan's office in Stourbridge, at The Auction House, is rated 4.7 out of 5 across 409 reviews on three platforms, including 382 Google reviews rated 4.7. It won Trusted Agent in The Trusted Agent 2026 awards.

Google logo

4.7 / 5

382

Reviews on Google

This office

Facebook logo

4.0 / 5

25

Reviews on Facebook

Business-wide

Trustpilot logo

2

Reviews on Trustpilot

Business-wide

Reviews may appear on more than one platform.

Awards

The Trusted Agent 2026 results for Lex Allan, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Reviews

Every review we hold for the Stourbridge office, from every platform, shown as written. First names only.

5/5

Google

I’d like to thank everyone at Lex Allan for their help in putting my house on the market and keeping me up to date on proceedings. Their enthusiasm took all the worry out of selling, always happy to advise. I would certainly recommend them to friends and return to them if I wanted to sell again.

Rachel · 24 July 2024

Agent replied · 23 August 2024

Hi Rachel Thank you for your 5* review and positive feedback for Sales Team. It was a pleasure to assist you with the marketing and finding a purchaser for your lovely home. We wish you all the best Thank you again, The Lex Allan Team

1/5

Trustpilot

Terrible service from Lex Allan…

Terrible service at Lex Allan Estate Agents Stourbridge, cannot enforce private parking despite paying a service charge each month of nearly £40 since we moved here in 2017, incompetent staff. 8 years on and still no parking enforcement.

Mr · 24 February 2026

5/5

Google

Recently purchased a property via Lex Allan. Jess was amazing throughout, very proactive and a pleasure to work with!

Claire · 13 May 2025

5/5

Google

I had the pleasure of working with James and Danny. Although I was feeling stressed with all that needed to be done before our big house move they made me feel at ease and was quick to reply to any questions I had. Thank you both so much.

Samina · 19 November 2024

Agent replied · 10 December 2024

Hi Samina Thank you so much for your wonderful review for our Lettings Team. We are glad to hear that you had felt supported throughout the process and we wish you all the best in your new home Thank you again, The Lex Allan Team

5/5

Google

I bought my house through Lex Allan, rented through themselves and have now sold it. The team in both lettings and sales are very helpful

Nicki · 26 August 2025

Agent replied · 9 September 2025

Hi Nicki Thank you for your continued trust in Lex Allan over the years, from buying and renting to now selling your home. We’re so pleased to hear that you found both our lettings and sales teams helpful throughout each stage. It’s been a pleasure to support you on your property journey, and we really appreciate you taking the time to leave this lovely review From Jess Allan and The Lex Allan Team

5/5

Google

Great service from Lex Allan, Katie was a star in helping me secure my home. Would recommend highly and use their services again happily.

Mark · 23 July 2023

Agent replied · 17 June 2024

Hi Mark, thank you for your 5* star review, we wish you all the best in your new home

5/5

Google

We had a great experience selling our home with Lex Allen. From the start the team were very understanding and gave sound advice. Jess and Harry were brilliant through the whole process and I can’t thank them enough for how smooth and efficient they dealt with the sale. We wouldn’t hesitate to sell through Lex Allen again.

Mali · 18 June 2023

5/5

Google

Pleasure to deal with from the first phone call right through to handing over the keys. Excellent photos taken, comprehensive write up done, great feedback from each viewing. The whole team were on hand for advice when needed. Sold quickly and very happy with the price achieved. Thanks everyone!

Sam · 23 October 2024

Agent replied · 22 December 2024

Hi Samantha Thank you so much for your wonderful 5* review. It is great to read that you were impressed with our service from start to finish. It was a pleasure to assist you and the family and we wish you all the best in your brand new home Thank you again, The Lex Allan Team

5/5

Google

Pleasure to deal with from the first phone call right through to handing over the keys. Excellent photos taken, comprehensive write up done, great feedback from each viewing. The whole team were on hand for advice when needed. Sold quickly and very happy with the price achieved. Thanks everyone!

Samantha · 17 October 2024

Agent replied · 9 November 2024

Hi Samantha Thank you so much for your wonderful 5* review. It is great to read that you were impressed with our service from start to finish. It was a pleasure to assist you and the family and we wish you all the best in your brand new home Thank you again, The Lex Allan Team

5/5

Google

Kierat was amazing, really nice guy, very professional! Excellent service, hope to have him again

Wil · 10 June 2025

5/5

Google

Just sold my mom's house which was quite difficult, mom being in full time care and was a family home for over 60 yrs. Lex Allan dealt with everything for me, thank you especially to Harry was always there for any help or advice. They only contacted me with necessary things and all went extremely smoothly. Would definitely recommend this amazing team. Thank you to all.

Angie · 18 June 2022

5/5

Google

Could not recommend the team at Lex Allen enough. We have recently just bought our first home and Harry has been absolutely amazing. He has helped us all the way through to completion and resolving any issues we have had, responding straight away and has been extremely on the ball with getting us completed in 3 months during covid. Thank you for everything you have done!

Lori · 18 June 2022

5/5

Google

Excellent service. Jess was extremely professional and the rest of the team in her absence. Would definitely use again.

Richard · 21 October 2023

Agent replied · 17 June 2024

Hi Richard, Thank you for your 5* review, Super glad to get this one through to completion for all involved in this chain. It’s great to hear you would use Lex Allan again in the future. Thanks again, The team at Lex Allan

5/5

Google

Absolutely brilliant service. Starting with Lex Jr who came to value the property and then Jessica Bryan who ensured the sale went through smoothly. Jess kept us updated throughout the process, progressing the sale by chasing the parties involved and always on hand to answer any questions we had. We highly recommend Lex Allan Stourbridge.

Rebecca · 18 June 2023

5/5

Google

Absolutely wonderful service. Thank you Mark Mountford for a quick and easy move!

Hayley · 19 January 2024

Agent replied · 17 June 2024

Hi Hayley, Thank you for your 5* star review, This is great feedback for our lettings team. We wish you all the best in your new home. Thanks again, The team at Lex Allan

5/5

Google

Lex Allan and his team provided a superb service in achieving a successful sale of our house. Numerous viewings were undertaken, frequently at out of office hours, to accommodate potential purchaser’s requests. They went the extra mile and performed difficult negotiations which resulted in achieving a very satisfactory result. Highly recommended.

Peter · 26 July 2024

Agent replied · 23 August 2024

Hi Peter Thank you for your fabulous review and positive comments on our sales team, your feedback means a lot to us. Lex and the team thoroughly enjoyed marketing your wonderful home and assisting you throughout the process of the sale from start to finish. We wish you all the best in your new home From the Lex Allan Team

5/5

Google

I would like to thank Lex Allan for a totally professional and efficient service from start to finish. From the moment that I phoned the sales team I felt I was in safe hands. The valuation was fair and I was overwhelmed by the creativity and flair of my house brochure - the wording, details and photos were fabulous! I would like to thank Simon for his efforts in ensuring that I received many interested buyers even before my house was released on Rightmove. Lex Allan certainly have a database of clients! Furthermore, Simon was prompt at returning my calls and if he was out of the office other members of the team were happy to relay my information and I would receive a return call or email that day. Thank you for assisting in selling my house for me. I wouldn't hesistate to recommend your team to other buyers.

S · 19 June 2016

5/5

Google

Just sold my property with Lex Allan, and during quite an unsettled property market, the staff at Lex Allan made the process as easy and stress free as possible. Kerrie in particular was always available for the smallest query and responded quickly and efficiently throughout, helping with all negotiations between myself and my buyer. I would highly recommend appointing Lex Allan if you are considering moving home.

Shani · 22 August 2023

Agent replied · 17 June 2024

Hi Shani, Thank you for your 5* review, it really has been a pleasure to assist in selling your property and I'm so glad we managed to track it through too completion for you and your buyer as smoothly as possible. Thanks again, The team at Lex Allan

5/5

Google

Brilliant team! Lex Allan helped us with the sale of both our business a few years back, and our home of over 35 years within the last month. They were professional, supportive, knowledgeable and caring. I cannot recommend them highly enough.

Christopher · 15 December 2024

Agent replied · 22 December 2024

Hi Christopher Thank you so much for your fantastic review. Such wonderful praise for our sales team which we are extremely grateful for. Thank you for you returning to Lex Allan and trusting us to sell both your business and family home, it has been great to assist you throughout your journey. Wishing you many happy memories in your new home Thank you again, The Lex Allan Team

5/5

Google

Kerrie was very helpful throughout our moving process with Lex Allan Estate Agents. She was lovely to work with and was very polite and professional. Kerrie was very organised and kept us up to date every step of the way. We are very happy with the service that we received.

Liam · 24 August 2023

5/5

Google

I've been renting a property through Lex Allan for 5 years now and any maintenance issues - or requests for improvements - have been resolved quickly and without question or fuss. Honestly, I can't recommend highly enough. Lisa and Katie on the Lettings team are brilliant and get things done!

Chris · 24 July 2024

Agent replied · 23 August 2024

Hi Chris Thank you for your 5* review for our Lettings Team. It is great to have such fantastic feedback from a long-standing landlord or ours. Your kind words and recommendations are so appreciated Thanks again, The team at Lex Allan

5/5

Google

Excellent service. Kerrie kept me updated on a weekly basis

Julie · 18 February 2024

Agent replied · 17 June 2024

Hi Julie, Thank you for your 5* star review, we were so pleased to agree such a speedy sale on your property. Thanks again, The team at Lex Allan

5/5

Google

Brilliant experience buying through Lex Allen. Always helpful and kept me informed throughout. Jess in particular was brilliant and I’d highly recommend them. As the purchaser I didn’t have a contract but they made me feel really important and looked after.

Marina · 3 December 2024

Agent replied · 22 December 2024

Hi Marina Thank you for your 5* review and recommendations. It was such a pleasure to assist you throughout your buying journey and it means a lot to us that you felt looked after and enjoyed the process along the way too. Wishing you many happy memories in your new home The Lex Allan Team

1/5

Google

If I can give 0 stars I would. They are the worst agency we have ever used. Staff are extremely arrogant and focused more about holiday and finishing before their actual closing time than serving their customers. Honestly wish we can speak to all the landlords from Lex Allen and implore them to change to another agency. The way Lex Allen attempts to advertised on behalf of the landlord is so bad. Appalling services, attitude, absolute abysmal agency.

Crystal · 18 June 2022

Agent replied · 17 June 2024

Dear Crystal, Having spoken to our Lettings Department, we are a little confused by this review. It appears that they worked above and beyond to get you into your chosen property within 7 days, meeting you out-of-hours to hand over the keys. We would welcome any opportunity to review the service we have given with you. We always aim to exceed all of our clients' expectations, whether they be Tenants, Landlords, Vendors or Buyers. Please do not hesitate to contact us so that we can discuss your experience. All the best, Lex Allan Estate Agents, Stourbridge

Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.

Read Lex Allan's Google reviews

Questions about Lex Allan Stourbridge

How many reviews does Lex Allan Stourbridge have?

Lex Allan's Stourbridge office has 409 reviews across three platforms: 382 on Google, 25 on Facebook (across the whole business), 2 on Trustpilot (across the whole business).

What is Lex Allan Stourbridge's rating?

Lex Allan Stourbridge is rated 4.7 out of 5 across all 409 reviews, and 4.7 out of 5 on Google from 382 reviews.

Has Lex Allan won any awards?

Yes. In The Trusted Agent 2026 awards: Lex Allan, Stourbridge won Trusted Agent.

Where is Lex Allan's Stourbridge office?

Lex Allan Stourbridge, The Auction House, 87/88 St. Johns Road, Stourbridge, DY8 1EH.

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