Every review we hold for the Stourbridge office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleExcellent service from start to finish!
The team at Lex Allen were brilliant,handling everything with professionalism and a personal touch starting with Harry,the valuation,Vicki,Pam+Ethan doing the viewings,Lex JNR photographs 📸
But the star of the show is Jess,her outstanding service throughout the entire process of selling our family home of 68 years was phenomenal.
Her professionalism,knowledge and communication skills made a potentially stressful experience really smooth,I couldn't of asked for more and she worked so hard to get the best results,which she did.
Jess went above and beyond keeping us updated at every stage working tirelessly, and keeping me sane in difficult times,and we had plenty of those along the way.
So I highly recommend LEX ALLEN and the team.
Worth more than 5 ⭐️⭐️⭐️⭐️⭐️⭐️
Lin · 9 April 2026
Agent replied · 16 April 2026
Hi Linda
Thank you so much for such an incredible review!
We’re truly grateful for your kind words and are delighted to hear that you had a positive experience with our team from start to finish. We appreciate that selling a family home of 68 years is a significant milestone, and it means a great deal to us that you trusted Lex Allan to support you on this journey.
A special thank you for your wonderful comments about the team. We are absolutely thrilled to know the difference we made in helping make the experience as smooth as possible for you.
Thank you again for your trust, your recommendation, and for choosing Lex Allan. We wish you all the very best for the future, and please don’t hesitate to reach out if we can assist you again.
Jess Allan and The Lex Allan Team
★★★★★ 5/5
GoogleWe would like to thank Jess, Harry, Vicki, Ethan, Lex Jr and the rest of the team at Lex Allan for the exemplary service we have received assisting us with the sale of my wife's late mothers home.
Right from the start we were guided with the steps to sell the home and if we had any queries, it never too much trouble to advise us. In addition, they were very understanding and sensitive to the circumstances of the sale and we were kept up to date throughout the whole process.
Its reassuring to know that you have the team at Lex Allan to help with the sale of a family home and that you will receive the very highest standards of service. If you are looking to buy or sell a home, we would highly recommend Lex Allan.
Steve · 2 April 2026
Agent replied · 16 April 2026
Hi Steve
Thank you so much for your kind and thoughtful review. It truly means a lot to us.
We’re so pleased that the team were able to support you and knowing that you felt guided, informed, and reassured throughout the process was incredibly important to us.
Your recommendation is greatly appreciated, and we’re grateful you trusted us to assist with the sale of such a special family home. If we can ever help you again in the future, please don’t hesitate to get in touch.
Wishing you and the family all the best
Jess Allan and The Lex Allan Team
★★★★★ 5/5
GoogleWe have had the best experience we could have wished for as first time buyers. Jess has been extremely helpful and keeping us updated thoroughly. We have already stated we would highly consider them in the future if and when we come to sell our home. Jess has done an amazing job at making the process feel a lot more relaxed, we all know as first time buyers everyone tells you it’s stressful but I can assure you Jess and the team will take the pressure off you. We appreciate all the hard work you’ve put into us becoming home owners x
Kir · 18 December 2025
Agent replied · 25 December 2025
Hi Kirsty
Thank you so much for your kind words. It truly means a lot to know that your experience as first time buyers was such a positive one. Helping make the process feel clear, supported, and as stress free as possible is always our aim, so it’s wonderful to hear that came across. Congratulations on becoming homeowners, it’s been an absolute pleasure working with you, and we’d be delighted to help again in the future if and when the time comes. Wishing you all the very best in your new home and we look forward to handing over the keys to you tomorrow!
Thank you again, Jess Allan and the Lex Allan Team
★★★★★ 5/5
GoogleWhat turned out to be a protracted, slightly complicated purchase was made all the more bearable by Jessica at Lex Allan.
Jess has been wonderful from day one of speaking to her, having my offer accepted, receiving weekly updates without fail, right through to completion day.
I can’t thank Lex Allan enough for the professional but personable service - and technically I wasn’t their client as purchaser.
Simple things that you need at such a stressful time; returning calls when promised, chasing Solicitors, helping bottom out enquiries, nothing seemed too much trouble.
I don’t plan on moving again any time soon, but I have already recommended Lex Allan in Stourbridge to so many friends and family who are considering a move.
This is what good customer service looks like.
Heidi · 18 December 2025
Agent replied · 25 December 2025
Hi Heidi
Thank you so much for taking the time to leave such a thoughtful review. It truly means a great deal to us.
I know how stressful and drawn out the process felt at times, so I’m really pleased I was able to help make things a little easier for you along the way. Keeping you informed and supported throughout is important to us, and I’m glad that came across. Even though you weren’t technically our client, it was an absolute pleasure to work with you and to help see everything through to completion. Your kind words about the service and your recommendations to friends and family are genuinely appreciated by both myself and the team at Lex Allan.
Wishing you every happiness in your new home, and thank you again for your trust and support.
From Jess Allan and The Lex Allan Team.
★★★★★ 5/5
GoogleHuge shout out to Pam who was fantastic during the process of my purchase. Communication was fantastic, if she was on the other line would always call me back and kept in touch through the process. Thank you so much for all your help and support Pam! Also shout out to Jess and the team for their assistance too. All the best to you all x
Jessica · 9 April 2026
Agent replied · 16 April 2026
Hi Jess
Thank you so much for your lovely review and kind shoutouts. We’re so pleased to hear that you had such a positive experience during your purchase. Pam will be especially pleased to know how much you appreciated her communication and support, she always goes the extra mile to keep our clients informed and reassured throughout the process.
Thank you for the kind mention of the sales team, it’s great to know that everyone’s efforts helped make your experience a smooth one.
We wish you all the very best in your new home, and please don’t hesitate to get in touch if we can help you in the future.
Jess Allan and The Lex Allan Team
★★★★★ 5/5
GoogleTo the Lex Allan Team, with special mention to Jess and Harry.
We listed our property for sale in Spring 2025, whilst in two minds whether it was time to move on to our next adventure (as we loved our home), and if we would find our next home as a family. But we knew there was potentially new opportunities in front of us. We completed on our new home at the end of October 2025.
From listing our property, to then being able to secure our new home through Lex Allan, the process with Jess and Harry was easy, friendly, and informative.
Jess kept us up to date weekly with where the chain was at, and both Jess and Harry both chased the chain when required, especially when things needed edging along (with the chain below us) towards the end to get the outcome everyone needed in the timescales we all had hoped.
Nothing ever felt too much trouble for them, a kind, empathetic approach to what is a stressful process (which is not Lex Allan's doing) helped massively.
Would hands down recommend the Lex Allan team for dealing with your purchase and sale needs moving forward.
A delight to deal with, start to finish.
Thanks again.
Jason & Rosie
Jason · 11 December 2025
Agent replied · 25 December 2025
Hi Jason & Rosie, thank you so much for taking the time to leave such a thoughtful and detailed review. We’re absolutely delighted to hear that your experience with the Lex Allan team made the process of selling your home and securing your new one a smooth and positive journey. Moving home is never without its stresses, so it means a great deal to us that you felt supported, kept informed, and well looked after throughout. We couldn't be happier to hear that our efforts, communication, and persistence in progressing the chain made such a difference.
It was a real pleasure working with you both from start to finish, and we’re so pleased you had found your next home for your family via Lex Allan too. Thank you again for placing your trust in us and for your kind recommendation.
Wishing you all the very best in your new wonderful home, Jess Allan and the Lex Allan Team
★★★★★ 5/5
GoogleLex Allan were brilliant throughout the entire tenant journey. James was great initially in sorting the viewing and references. Sasha was always on hand whenever I called to chase the application. Whenever I had a maintenance request Lisa was always a friendly chat away from my problem being sorted, and Laura was the most wonderful person to deal with when it came to dealing with paying my rent and deposit. Can't thank James enough, what a wonderful wonderful man.
George · 11 December 2025
Agent replied · 25 December 2025
Hi George
Thank you so much for taking the time to leave such a wonderful review. We're delighted to hear that your experience with Lex Allan was so positive throughout your entire tenancy journey. James, Sasha, Lisa and Laura will be pleased to know that their support made such a difference. We’re incredibly proud of our team, and feedback like yours truly means a lot to all of us.
Thank you again for your kind words, it’s been a pleasure assisting you, and we wish you all the very best.
Jess Allan and The Lex Allan Team
★★★★★ 5/5
GoogleAs first time sellers, the process was very daunting. There were issues throughout our onward purchase, which were frustrating to say the least. The top tier representatives at Lex Allan Pam and Jessica guided, helped and supported us throughout the whole process! My wife and I were so thankful for them both as they were attentive and considerate all the way to the end of the process.
If/when we move again as long as we can get either Pam or Jessica we will be sure to use them again.
Nathan · 22 September 2025
Agent replied · 23 September 2025
Hi Nathan, thank you so much for your thoughtful message. As first time sellers, we completely understand how challenging the process can feel, especially when complications arise in the chain, so it truly means a lot to hear that we were able to make a positive difference for you both. We’re incredibly proud of the care and dedication the team bring to their work, and your kind words means the world to us.
It was a real pleasure supporting you through your sale, and we’d be absolutely delighted to help you again in the future, we will be ready when you are! Wishing you both all the best in your new home.
From Jess Allan and The Lex Allan Team
★★★★★ 1/5
GoogleTerrible service at Lex Allan Estate Agents Stourbridge, cannot enforce private parking despite paying a service charge each month of nearly £40 since we moved here in 2017, incompetent staff. 8 years on and still no parking enforcement.
'U' turned on issuing parking enforcement only then to put this to a 'vote' and purposefully have us outvoted by residents for enforcing any parking. They seem to employ new trainee staff that do nothing, the property managers and director 'Chris' do not even want to know you nor take complaints seriously enough.
Was told they can have a system to whitelist car number plates with NPC so that residents cars that are allowed to park there can with our permits and anyone without will get a parking ticket fine.
All that was offered is signage which almost everybody ignores and parks their cars where they shouldn't be which is usually in our allocated spot or beside our home. There are about 11 homes here and only have one visitors bay?, how pathetic, was told they will plan and create more parking bays still not have heard a response from management nor have they created any more visitor parking bays.
There was signage where it says a fine of £100 if caught? They do not fine a single penny to anybody and nothing gets reported since members of the public seem to think they can park wherever they want to. Seek a better estate agents that can actually enforce parking in private areas.
Another signage that is put up which i wont even bother posting image of is so laughable its no wonder people ignore it- 'Resident parking only'
What a joke!
These jokers asked us to pay up £10-12,000 for a key fobbed automatic gate that would not give a public right of access and stop entry in. They think i won the lottery or something? We should have gotten this gate for free since we pay almost £40 service charge each month for a parking space.
And in response to the owner 'Chris'- Why send out parking permits to all residents here then if there wasn't going to be any parking enforcement in the first place. Why instruct NPC National Parking Control for permits if you weren't going to have this in place and just leave only signage without actually doing what the sign says. How unprofessional can one be to promise parking enforcement and issue us permits that were of no use to us. Sorry Chris but you and your staff here at Lex Allan are time wasters and so unprofessional the service here is abysmal.
The response emails i got from Lex Allan are terrible (atrocious and disgusting) they were meant to enforce the parking here which they all agreed on at first. Truly pathetic.
Also Chris promised me on the phone to look at where they could plan and look for space for additional bays and keep me updated on this and he never did. He says there is no space when there is ample room for possibly another 5 more visitor bays.
In addition to this note two of their staff members have either left or quit their jobs here most probably because they didn't like how the management was run here.
There is only ONE visitors parking bay.
Now i myself am not fussed when it comes to parking in a public area but in a private area that is not owned by the council just takes the mick.
NPC in Crawley are rated 1 star on google- i suggest you read their reviews. What a lame choice for a parking enforcement company...
Pardeep · 9 April 2026
★★★★★ 5/5
GoogleWe have recently purchased a property through Lex Allen and we couldn't have been happier with the extremely professional service that was provided.
From start to completion, Jess and the team went above and beyond to ensure everything ran smoothly. We were regularly updated throughout the whole process, which made everything far less stressful.
We cannot thank you all enough and would happily recommend Lex Allen to all!
Lou & Graham Turner
Graham · 19 August 2025
Agent replied · 9 September 2025
Dear Lou & Graham,
Thank you so much for your kind words and for taking the time to share your experience. We're absolutely delighted to hear that you were happy with the service you received from the team throughout your purchase.
It's always our goal to make the process as smooth and stress free as possible, so knowing we achieved that for you truly means a lot. Your recommendation is greatly appreciated, and we’re so pleased to have been a part of this exciting chapter. Wishing you all the best in your new home. From Jess Allan and the Lex Allan Team
★★★★★ 5/5
GoogleHouse went on the market on the 2nd January 2026, first viewings took place on the 5th January and an offer was made the same day over the asking price and was accepted. I was kept informed all the way through the process right upto …
Tracey · 19 March 2026
Agent replied · 16 April 2026
Hi Tracey
Thank you for such a fantastic review, it really does mean a lot to us.
We’re so pleased everything moved quickly for you and that you felt supported … More
★★★★★ 5/5
GoogleEveryone at Lex Allan was so helpful. Jess kept in touch throughout the whole process, right from booking a viewing to completing and picking up the keys. She also provided regular updates on the progress of the sale, without me needing to …
Ella · 16 March 2026
Agent replied · 16 April 2026
Hi Ella
Thank you for taking the time to leave such a lovely review. We’re really pleased to hear that you had a positive experience with the team throughout the … More
★★★★★ 5/5
GoogleHaving recently sold my family home through Lex Allan I can honestly say that I couldn't fault them, from valuation through to completion I had support and guidance all the way . Jess was so kind and supportive and I would thoroughly recommend this company if you are looking to sell a property, thanks to all the team !
Julie · 22 September 2025
Agent replied · 23 September 2025
Hi Julie, thank you so much for your lovely message and for trusting Lex Allan with the sale of your family home. We're truly grateful for your kind words and are so pleased to hear that you felt supported throughout the entire process. We are absolutely delighted to know how much you appreciated our guidance and care. It was a real pleasure working with you, and we’re thrilled we could help make such an important transition a smooth one. Thank you again for your recommendation, it means a great deal to us.
Wishing you all the very best for the future.
From Jess Allan and The Lex Allan Team
★★★★★ 5/5
GoogleI recently had the pleasure of purchasing my property through Lex Allan, and I couldn't be happier with the experience. From start to finish, the team was absolutely faultless. They were professional, attentive, and genuinely cared about making my buying journey as smooth as possible.
Special thanks to Jessica who handled my purchase. Their dedication and support were truly exceptional. I remember when I had a last-minute question about the contract, and they promptly called me back, putting my mind at ease. Throughout the process, there were several delays outside our control due to a tricky chain involved. Jessica's understanding and support during these times were invaluable. She came back on a weekly basis with updates without fail and was extremely reliable, always following through on her promises to chase any issues up. Her constant updates kept me reassured and informed.
I highly recommend Lex Allan to anyone looking to buy or sell a property. Their commitment to excellent customer service and their genuine care for their clients set them apart. Thank you, Jessica and Lex Allan, for all your help throughout this process!
A2K · 16 January 2025
Agent replied · 23 January 2025
Hi Adnan
WOWOWOWOW What a fantastic review.
It means so much to us that you had taken the time to share your positive experience and means even more to us that you are satisfied with our service too. It has been such a pleasure to assist you throughout your buying journey and we hope to keep in touch in the future
Wishing you all the best in your new fabulous home
The Lex Allan Team
★★★★★ 5/5
GoogleThe service I received from Lex Allen was excellent. There were delays in buying my property but the team kept me informed and went over and above to get the issues resolved. Jess was incredibly helpful.
The personal touch when my purchase was completed was particularly impressive as they gave me a gift to welcome me into my new home. You can tell this is a family run business and not a corporate transactual sales team. Overall a great experience and I would recommend anyone to use them.
Mark · 15 December 2024
Agent replied · 22 December 2024
Hi Mark
Thank you for your 5* review, it's great to hear you felt fully informed throughout the whole purchasing process! it was a pleasure assisting your next home and thank you for the great feedback promoting the family business and Lex Allan Team.
We wish you all the best and hope you enjoy your new home
Thanks again, The Lex Allan Team
★★★★★ 5/5
GoogleWe would like to sincerely thank Lex Allan for the support and guidance they provided during our move. At a time when things could have been quite stressful for us, they helped us find a home that truly suits our family’s needs.
We are especially grateful to James and Talulla for their patience, understanding, and professionalism throughout the process. They took the time to address our questions and ensured everything moved forward smoothly, which made a real difference to us.
This experience has genuinely strengthened our trust in Lex Allan, and we would confidently turn to them again in the future and recommend them to anyone looking for a reliable and supportive letting agency. Thank you Lex Allan once again!
Asia · 9 April 2026
Agent replied · 16 April 2026
Hi Asia,
Thank you so much for your wonderful 5* review.
We’re absolutely delighted to hear that your move went smoothly and that we were able to help you on your journey. Moving can be a stressful time, so it means a great deal to know that our support made a positive difference to your experience.
James and Talulla are so pleased to hear your feedback and your comments are greatly appreciated.
Thank you again for your trust and recommendation. It was a pleasure assisting you, and we wish you and your family every happiness in your new home.
From Jess Allan and The Lex Allan Team
★★★★★ 5/5
FacebookRecently dealt with Lex Allan in Stourbridge for a purchase. I mostly dealt with Pam Holley who has gone above and beyond in helping me every step of the way. She is very friendly , a real calming influence at certain stressful parts of the process and ensured I was always fully informed every step of the way. Outstanding customer service Thankyou
Christian · 23 April 2026
★★★★★ 5/5
GoogleSo happy with the level of service from firstly getting in-touch reguarding a valuation for my late mums property to today’s completion of the sale. The whole team are friendly, helpful and professional.
I received weekly updates from Jess with the progress of the sale which I found very helpful and any problems or issues we discussed and resolved quickly to ensure the sale went through smoothly.
Communication and customer service are key and Lex Allen are excellent at both.
Jess also recommended Setfords Solicitors which again can’t praise enough for their exceptional service.
Thank you Lex Allen team especially Jess you’ve made an emotionally hard sale of my late mums property easier.
Sarah · 10 November 2024
Agent replied · 10 December 2024
Hi Sarah
Wow, what a fantastic 5* review! This is wonderful feedback and we are so happy to hear that you found our service friendly, helpful and professional throughout the selling process. The team all agree that communication and customer service is extremely important so we are pleased that you experienced this with Jess. It has been such a pleasure to assist you and we thank you for keeping in contact with us.
Thank you again, The Lex Allan Team
★★★★★ 5/5
GoogleI carnt thank Jess and the Lex Allen team for there professionalism and friendliness through out the sale of our property and the purchase of our new home.Nothing was ever too much trouble for them in answering any questions and queries about anything that we were unsure about.I would highly recommend the Lex Allen company with dealing in any property sale or purchase, they take the pressure off you by dealing with everything,thank you so much for all your hard work,especially Jess.
Paul · 2 November 2024
Agent replied · 10 December 2024
Hi Paul
Thank you so much for your fabulous review! We appreciate your kind comments and are so pleased to read that you were happy with our service whilst going through your buying and selling journey. We are so happy that you had chose us as our agents and we thank you for keeping in touch since your move too
Thank you again, The Lex Allan Team
★★★★★ 5/5
GoogleI would highly recommend Lex Allan Estate Agents. Having recently helped sell our property which turned into a difficult process as a result of probate delays, their guidance, help, patience and complete professionalism was exceptional.
Their marketing was first class and communication at every stage was second to none. A special thank you to Jess for all her help, and weekly updates which gave such peace of mind. A small family business that still puts their clients at the heart of everything they do!
Helen · 26 October 2024
Agent replied · 9 November 2024
Hi Helen
WOW, what a fabulous review for our sales team. We appreciate your kind comments and we are so pleased to read that you found selling with Lex Allan exceptional. We know that the team work very hard in ensuring that their clients are kept up to date throughout the process, so it is great that you have shared this experience too.
Thank you again, The Lex Allan Team
★★★★★ 5/5
GoogleAs the purchaser of a property marketed by Lex Allan Stourbridge we have been extremely impressed by the attention to detail, responsiveness, professionalism and care provided by Jess and the team. We have not always had great experiences with Estate Agents, however Alex Allan Stourbridge are a credit to the industry and have restored our faith in using Estate agents in future and they will definitely be formost in our mind when it comes to our future property sale/purchase/ lettings needs.
Haslamhulme · 24 September 2024
Agent replied · 24 October 2024
Hi Mr Aslam-Hulme
Thank you for your wonderful 5 * review. It means such a lot to us that you were impressed with our service and what lovely feedback to read that we have restored your faith in estate agency. Our team work hard in provided a professional and caring customer service so it is great that you have experienced this throughout your purchase.
Wishing you and the family all the best in your new beautiful home
The Lex Allan Team
★★★★★ 5/5
GoogleIf you are looking for an outstanding estate agent, look no further than Lex Allen. Having bought and sold properties in the area through other local estate agents, I can honestly say that none of them were in the same league as Lex Allen. This family-run company makes you feel very much like one of the 'family '. The care and attention we were afforded throughout the sale of our property extended to supporting with our purchase through another local agent . The two transactions were seamlessly linked and even when we had to obtain a structural engineer's report for our new home, Lex Allen were first to offer their support and guidance. I never needed to chase for updates from solicitors or agents as Jess made a point of checking things behind the scenes, and ensuring we were kept in the picture. It very much felt like Jess was on the journey with us, steering us through all the different stages . The transaction went through promptly and Jess genuinely showed us that we mattered and it felt like we always received a platinum star service. I hope this review helps anyone in the process of looking for a good, reliable estate agent to choose Lex Allen. I can't thank you enough for all you did for us. Amazing service!
Debi · 24 September 2024
Agent replied · 24 October 2024
Hi Debi
Wow wow wow what fantastic feedback. Our team all work extremely hard at what they do so it is great to read that you were happy with our services and felt the process was seamless. We find it extremely important for our clients to be kept up to date and feel supported throughout the process so to see that you had experienced this is fantastic.
Thank you again for your lovely comments and recommending us too
Wishing you many happy years in your new home
The Lex Allan Team
★★★★★ 5/5
GoogleWe just bought our new home with the help of Jessica at Lex Allan in Stourbridge, and I have to say, she was amazing! Right from the start, when we first looked at the house, to getting the keys in our hands, she was there with us every step of the way. Jessica was always honest, really professional, and super quick to get things done, which made everything go smoothly.
She didn't just do the basic stuff; she really put in the effort to make sure everyone involved was happy and informed. We're super thankful for all the hard work Jessica put in. We really couldn't have pulled this off without her.
If you're looking for someone to help you buy a house, I'd definitely recommend Jessica/Lex Allen. She knows her stuff, she's super helpful, and she really cares about making sure you find the right home.
Naveed · 24 September 2024
Agent replied · 24 October 2024
Hi Naveed,
Thank you for your fantastic 5* review. Hearing that you felt the team were honest and professional is such wonderful feedback, thank you. We know that the team all work hard to make their buyers and sellers dream move a reality and we are so happy that you have experienced this as a purchaser.
It has been an absolute pleasure to assist you throughout your purchase and we wish you many happy memories in your new home
Thank you again, The Lex Allan Team
★★★★★ 5/5
GoogleWe dealt with James from start to finish with renting out our new home and he was great with communication and very helpful, this is our second time using lex Allan
Kelly · 16 March 2026
Agent replied · 16 April 2026
Hi Kelly
Thank you for your kind review! We’re delighted to hear that James was able to support you from start to finish and that his communication and helpfulness made … More
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