Lex Allan Stourbridge reviews

★★★★★ 5/5

Google

We have used Lex Allan for many years for our lettings and found them to be highly professional. Lisa, the Lettings Maintenance Manager, is exceptionally competent and very helpful and friendly . In fact all the staff there are great, Leanne in admin, Laura in accounts, Katie in Lettings, and James, to name a few, are all very helpful and professional, which is why we have used Lex Allan for over 20 years. Keep up the great work!

Ross · 18 May 2024

★★★★★ 1/5

Facebook

If you’re looking to rent a filthy, mouldy house that has been completely neglected, then Lex Allan are your people. After getting the keys to a rented property, we discovered SO many issues including rotting windows, loose brickwork, plaster falling from the ceiling, fire risks, dodgy workmanship (legit used kitchen paper and tape to fix a hole in the wall) and so much more. Lex Allan and the landlord didn’t seem to care one bit about the state of this property and the fact we were supposed to be bringing a 6 month old into it. We were made to feel as though we were being dramatic. Apparently a rotting mouldy damp window is only a “snag”, nothing major, along with doors that didn’t close and windows that took extreme strength to open; wouldn’t want to be caught in a fire in this house! After an incredibly stressful time we managed to get the landlord (who refused to speak to us directly) to agree to end the contract. She kindly charged us a full month’s rent for the 1.5 hours we spent in the house though. We ended up taking it to the head of the company to try and get our money back but he was zero help. We didn’t encounter one empathetic or understanding member of staff. They even admitted they hadn’t inspected the property correctly nor would they live in it themselves, lucky for them it’s us who have taken the penalty though. We decided to let it go and accept the loss of hundreds of pounds because it was causing so much stress and anxiety dealing with it and these people clearly do not care. We thought it was over but now we’re receiving council tax bills through the door for a house we never lived in, so now we have to deal with that!!! Absolute insanity. Worst experience in my adult life.

Chelsea · 8 April 2024

★★★★★ 5/5

Google

Outstanding service with the purchase of our new home. Jess, Harry and all the team at Lex Allen have been fantastic in helping us with the purchase of our new home, keeping in constant contact with updates all the way through the process. I would highly recommend Lex Allen to anyone for future sales or purchases. A real family firm offering outstanding service. Thankyou all.

Deb · 3 December 2024

★★★★★ 5/5

Google

Exceptional Service from all the guys at Lex. sold our property with them in 10 days and have consistently received updates throughout the process. Wouldnt hesitate to use them again thank you so much Kerrie, Jess and Lex Jnr.

Aimee · 21 October 2023

★★★★★ 5/5

Google

Lex Allen were used as the agents for our purchase, and although we were not their client, Kerrie kept us updated each step of the way, and was prompt at responding to emails.

Robert · 18 February 2024

★★★★★ 5/5

Google

Moved into a rental property last month and Lex Allen were great at providing a smooth move in. Mark especially was very helpful and responsive to any queries we had.

Alex · 18 April 2024

★★★★★ 5/5

Google

Fantastic service from start to finish ,this was an emotional sale for me,but Lex Allen (eathan)…were fantastic.many thanks .

Esther · 26 March 2026

★★★★★ 5/5

Google

Jess and the team were brilliant throughput the whole process, reliable and excellent communication. Would highly recommend

H · 22 November 2024

★★★★★ 5/5

Google

Couldn't give Lex Allan a better rating than this, they have been truly amazing throughout the whole process of our purchase. Especially a big thankyou to Kerrie and Jess who have been very informative throughout, updating us at every step of the way. Jess really helped push us to the end and exchanged contracts today and were over the moon. Definitely recommend the Lex Allan Team. Thanks again. Emma and Lee

Emma · 16 August 2024

★★★★★ 5/5

Google

Couldn’t recommend highly enough. Jess has been fantastic with handling the sale of my property. Will definitely use them again if needed in the future.

Andrea · 5 September 2025

★★★★★ 5/5

Google

I can't stress enough how much confidence I had in Jess, always chasing up things to keep the sale progressing and taking initiative to reach out to those involved without me having to ask. Really good experience start to finish. Super communication and kindness, easily approachable. I think the process would have been dragged out a lot longer if it wasn't for Jess.

R · 12 December 2024

★★★★★ 5/5

Google

Jess and the team were brilliant throughput the whole process, reliable and excellent communication. Would highly recommend

Faulkner · 10 November 2024

★★★★★ 4/5

Google

Lex Allan Stourbridge have been professional and have kept me informed during the sale of my house. A special thank you to Kerrie for all her help during a very stressful time.

Karen · 18 February 2024

★★★★★ 5/5

Google

Really pleased with Lex Allan very helpful and Jessica has been really pleasant and helpful at all times.

Amanda · 19 October 2024

★★★★★ 5/5

Google

I can't stress enough how much confidence I had in Jess, always chasing up things to keep the sale progressing and taking initiative to reach out to those involved without me having to ask. Really good experience start to finish. Super communication and kindness, easily approachable. I think the process would have been dragged out a lot longer if it wasn't for Jess.

R · 26 November 2024

★★★★★ 5/5

Facebook

Could not recommend Lex Allen more The property was a difficult one to sell, they gave me wonderful service throughout the long process - I never felt like their interest dropped. I was kept informed at all stages of marketing and then the sale, Kerrie was wonderful and coped with everything thrown at her, remaining positive and helpful throughout. Top quality agents, and worth every penny, I would definitely use them again

Elanor · 23 July 2023

★★★★★ 5/5

Google

We used Lex Allen recently to sell our house they were a breath of fresh air, sold within a few days. Special mention for Jessica who was excellent at keeping us up to date with progress. Highly recommended.

Rich · 22 September 2025

★★★★★ 5/5

Google

Kerrie was amazing throughout the process. She chased the solicitors and was great with communication. As first time buyers, she made the whole process stress free.

Josie · 27 May 2024

★★★★★ 5/5

Google

What an amazing service! from viewing the property to receiving the keys, everything went so smoothly and with no issues. I want to say a huge thank you Mark Mountford , and all the team from Lex Allan Stourbridge, you are so professionals and so responsive with all my questions and queries about the entire process! I recommend you guys as the best letting agents I have ever worked with! thanks again, V.

V · 18 June 2023

★★★★★ 5/5

Google

Excellent service from the start of the process to sale completion. The valuation, marketing, photography and viewings process was efficient and professional. The offer negotiations stage was excellent ensuring I secured a sale at the best price. The sale process was monitored proactively and the communication was clear and timely. A great service from the team with standout support from Jess. Many thanks.

Tracy · 2 November 2024

★★★★★ 1/5

Trustpilot

Lex Allan (Stourbridge) - Disappointing!

I have found Lex Allan (Stourbridge) to be totally incompetent when it comes to Block Management. A leaky roof was reported to them over two years ago and it has still not been repaired. The rook leaks at both ends of the building. When it rains, water comes onto my bed. In the kitchen, water comes down the wall on to the electrics! I would not recommend Lex Allan to Landlords who want to instruct Management Agents to look after their properties. Landlords will get big problems from their tenants. There have been instances of using 'cowboy builders.' The work needed re-doing. It was reported to Lex Allan over two years ago. It has still not been rectified.

Graham · 20 May 2025

★★★★★ 5/5

Google

Jess at Lex Allan was just amazing! Lex Allan as a whole were quick, supportive and made what could of been a very nervewracking time much more pleasurable and easy going. They always made you feel as though nothing was to much to ask, despite having to answer several phone calls from my self. Thank you all:) Izzy, Dom and bump x

Izzy · 12 November 2024

★★★★★ 5/5

Google

We recently sold our property with Lex Allan in Stourbridge and couldn't fault the service. The team were excellent from valuation right the way through to completion. We were kept up to date with every step along the way and Jess, in particular, really supported us in moving towards completing the sale without us needing to chase buyers or solicitors at all. Communication was great and took away all stress. We would undoubtedly recommend Lex Allan and thank you!

Adam · 20 December 2023

★★★★★ 5/5

Google

We recently sold our property with Lex Allan in Stourbridge and had excellent service. The team were all fantastic, very friendly but professional and efficient at all stages. They were excellent at keeping us informed. Jess, in particular, was exceptional in ensuring that things were moving along swiftly to meet the necessary completion date. We are certain that choosing Lex Allan was the reason our sale went through so smoothly. We would highly recommend Lex Allan!

Joanne · 18 February 2024