Trusted Agent profile
★★★★★
409 reviews across 3 platforms
The Auction House, 87/88 St. Johns Road, Stourbridge DY8 1EH
Lex Allan's Stourbridge office at The Auction House is rated 4.7 out of 5 across 409 reviews on three platforms, including 382 Google reviews rated 4.7. The 25 Facebook and 2 Trustpilot counts are for the whole business. It won Trusted Agent in The Trusted Agent 2026 awards. Checked 9 October 2026.
382
Reviews on Google
This office
25
Reviews on Facebook
Business-wide
2
Reviews on Trustpilot
Business-wide
Trusted Agent 2026 results for Lex Allan. Each award is assessed separately from the review sites.
Every review we hold for the Stourbridge office, from every platform, shown as written. First names only.
5/5
GoogleIve recently moved into a flat and Danny has been more than accommodating to helping make the move as straightforward as possible Danny’s down to earth and made me feel at ease with the whole process, I would definitely recommend LexAllan to other people
Hi Holly Thank you for your 5* review for the Lettings Team. It is great to have such fantastic feedback and your recommendations are appreciated Thank you again, The Lex Allan Team
5/5
FacebookI cannot recommend the team at Lex Allan Stourbridge highly enough. From start to finish, the entire staff were incredibly professional and attentive, making what can often be a stressful process feel entirely manageable. A special thank you goes to Pam, who dealt with my transaction. She was absolutely wonderful, proactive, communicative, and always one step ahead. Her expertise and warm approach made a world of difference. If you are looking for an estate agent in Stourbridge that combines efficiency with a personal touch, look no further than Lex Allan! Thank you so much! :)
5/5
FacebookI cannot thank Lex Allan enough for their amazing service whilst purchasing my new home. Jess is an absolute credit to the company, it wasn’t an easy sale (nothing to do with Lex Allan) and Jess went out of her way to help in anyway she could. She is approachable, friendly, super efficient and her communication at all points of the sale was first class. I am now in my new home and she is still there to assist when I have a question for the vendors. I would 100% recommend Lex Allan to anyone looking to sell, buy or rent a property! A massive thank you to Jess and the team for all their help! You’re the best!
5/5
GoogleI have just bought a property through Lex Allan Stourbridge, the whole process has been seamless from start to finish, from the first viewing to completion. I cant believe how quickly it has gone through, so a special Thank You to Kerrie Nicholls who made this possible and chased it through and kept me informed at every stage. Would definitely recommend. Mr A D Windsor
Hi Andrew, Thank you for your 5* review, we really value this kind of feedback, It’s great to hear you were pleased with the experience you have had with us while purchasing your property and we can’t wait to see what it looks like when the renovations are complete! Thanks again, The team at Lex Allan
5/5
GoogleWe are just about to move into our new rental home, the lettings team at Lex Allan have been fantastic from the start. Nothing has been too much trouble, Sasha, Leanne & Tallula have all been really helpful with anything we needed or questions we have had. Thank you all so much ☺️ Lucie & Michael
Hi Lucie & Michael, thank you for taking the time to share such a lovely review. We're so pleased to hear that your journey into your new home has been a smooth one. Sasha, Leanne and Talulla will be over the moon to know their help made a difference. Wishing you both a wonderful start in your new place. From Jess Allan and The Lex Allan Team
5/5
GoogleI would highly recommend Lex Allan to sell your home. A fantastic team! Selling my home was a seamless process with consistently helpful advice and support throughout. Thank you to Kerrie for always keeping me informed and chasing up on information as required. An excellent service. Thank you all.
Hi Helen, Thank you for your 5* review, It’s great to hear you were happy with our services when selling with us at Lex Allan. Our team work really hard at what they do and we feel its a priority our vendors feel fully updated and supported throughout the process. We wish you all the best. Thanks again, The team at Lex Allan
4/5
GoogleWe used Lex Allan for our recent house sale and were overall pleased with the experience. By far their best asset is their staff including Jess and Pam who both went out of their way to secure us a sale and keep us constantly updated from sale to completion. Thanks to you both!
Hi Claire Thank you very much for taking the time to leave such a kind review. We’re delighted to hear that you were pleased with your experience and that me and Pam were able to support you throughout the process. Keeping our clients informed and supported from sale to completion is extremely important to us, and your feedback will mean a great deal to them. Wishing you all the very best for the future, and thank you again for choosing Lex Allan. Jess Allan and The Lex Allan Team
5/5
GoogleAbsolutely amazing I have rented a few times and I have never been treated has well as I have with lex allan and the team im so happy my flat looks amazing every thing done and clean its like new 😀 …
Hi Joanne Thank you for your lovely review! We're so pleased to hear that you've had such a positive experience with Lex Allan and the team. It’s great to know that … More
5/5
GoogleLex Allan help manage a rental property of mine and I couldn’t be happier with the service. I get regular updates from the team and advice. They help me sort out any issues with the property. They are amazing and I can recommend them enough. Lisa Wynn-Smith is fantastic
Hi Lyn, Thank you for your 5* star review, its great to have such positive feedback for our lettings team. We are really pleased to hear you feel supported by the team as a landlord and are up to date with all aspects of your rental property!. Thanks again, The team at Lex Allan
5/5
GoogleWe would definitely recommend buying a propery through Lex Allen. Jess and Harry have been throughly supportive throughout the whole process, keeping us updated on everything every step of the way. Thankyou so much 😃. Jenna and Michael …
Hi Jenna and Michael Thank you so much for your kind words and recommendation! It was an absolute pleasure helping you both through the process. We’re so pleased we could support you every step of the way, and we wish you all the very best in your new home From Jess Allan and The Lex Allan Team
5/5
GoogleHad the most amazing experience with James in Lettings! He was super helpful and made the whole process quick and easy. He was extremely responsive and answered as many questions as I had. The whole process was done within 10 days! Really pleased with the whole experience and aftercare. Thanks James!
Hi Brianna, Thank you for your 5* review, This is really great feedback. We pride ourselves on having a great customer service and building good tenant rapports so its good to see you have been pleased with not only the initial contact but the after service too. Thanks again, The team at Lex Allan
5/5
GoogleI have finally sold my house in Stourbridge after completing on a difficult chain of 4 buyers below my own sale. This complex below chain was coordinated and expertly guided forward by Jess Allen, who is a real asset to the Lex Allen team. Thank you Jess for your support throughout.
Hi Cath, Thank you for your 5* review, What fantastic feedback! We are really glad you felt this way of our services and wish you all the best in your future endeavours!. Thanks again, The team at Lex Allan
5/5
GoogleFirst class selling experience with LA! We were recommended to use Lex Allan for our property sale by a friend who knew more about the industry than we did. From initial valuation through to completion they managed our sale brilliantly. Through a 6 month sale chain, they kept us up to date with progress on a weekly basis so we always knew where things were. After doing our move ourselves I have vowed that I will not move again... but if I did, I would use Lex Allan for our sale!
Hi Jon WOW! Thank you for your 5* review. We love to hear that as your agents, you felt we provided a brilliant service amongst other things. We like to pride ourselves on communication and it is good to see that this stood out to you when selling your home with us. It was a pleasure to assist you throughout your journey and we thank you for actively promoting our team. Enjoy your new home and we wish you all the best with your renovations Thank you again, The Lex Allan Team
5/5
GoogleI have been will Lex Allan since 2018 and have had such a positive experience with renting properties through them. Mark has been so brilliant throughout the entirety of the tenancies and would recommend not only Lex Allan but Mark if you are looking to rent a property. I cannot thank Lex Allan, and Mark enough.
Hi Ellie, Thank you for your 5* review and kind words, The team at Lex Allan
5/5
GoogleMark Mountford has been absolutely fantastic he went above and beyond in finding me a lovely house to live in even though he is clearly a very busy guy. met the landlord a few months back and moved in this month - I feel very at home and everything has been dealt with very well so far ☺️
Hi Elizabeth, thank you for your 5* star review, we wish you all the best in your new home
5/5
GoogleAbsolutely great, we have bought and sold through Lex Allen and they have been excellent throughout the whole process! Special thanks to Kerrie who managed our purchase and sale efficiently, she kept us up to date at all times. Overall a great service as well as Jessica and Harry. Thank you very much!
Hi Julia, Thank you for your 5* star review, We were so happy to hear that the serviced you have received has met your expectations through both your selling and buying journey with Lex Allan. It’s been a pleasure to look after this chain for you and we all wish you both the best in your new home. Thanks again, The team at Lex Allan
5/5
GoogleWe purchased our property through Lex Allan. Once the offer had been agreed the after sales service was excellent, with Jess Allan keeping us informed every step of the way. Thanks again Jess!
Hi Nigel Thank you for your lovely review. We’re so pleased to hear that you had a positive experience purchasing your property through us and that our after sales journey met your expectations. Keeping our clients informed throughout the process is something we take great pride in, so it’s great to know this made a difference. We are so delighted with your kind feedback and we wish you many happy years in your new home. If we can be of any assistance in the future, please don’t hesitate to get in touch. Jess Allan and The Lex Allan Team
5/5
GoogleHuge thank you to the team at Lex Allan but mainly Kerrie. I recently purchased my property from them and nothing was too much trouble. From booking several viewings to chasing solicitors, Kerrie was amazing and the whole process was seamless. Thank you!
Hi Heidi, Thank you for your 5* review, It’s great to hear you were happy with our services and felt the process was seamless. We wish you all the best in your new home and cannot wait to see what you do with the place!. Thanks again, The team at Lex Allan
5/5
GoogleWe had a fantastic experience with Lex Allan Lettings. The whole process was smooth and professional from start to finish. The team was very helpful, responsive and always ready to answer our questions. …
Hi Milena Thank you so much for your kind review. It’s especially lovely to hear your feedback about Talulla, we’ll be sure to pass on your thanks to her. She’ll be very … More
5/5
GoogleGreat experience dealing with Lex Allan Estate Agents. Purchased the property while no living in the area, and they always kept us informed and supported us with viewings throughout. Great local knowledge of the area and surroundings, which helped us decide on the property we eventually bought through them. Everyone we dealt with was professional and friendly, would definitely recommend and look forward to dealing with them again if we buy or sell another property. Thank you!
Hi Jack, Wow thank you so much for such a fabulous review! It has been great being apart of your purchasing journey and we are so pleased that our local knowledge proved to be helpful to you and you felt that your service was professional and friendly too. Wishing you both many happy memories in your new home Thank you again The Lex Allan Team
5/5
GoogleKerrie at Lex Allen Stourbridge was amazing throughout our whole property buying experience! She even helped keep us in the know with our own property sale when we weren't getting much info from our solicitors! I'd give 10 stars if I could! Thank you Kerrie.
Hi Andy, Thank you for your 5* review, Wow what out of the box feedback! It has been fantastic to get this purchase completed for you and a pleasure to assist in chasing your sale and below chain to make it all happen. I truly believe you were the right buyers for the property and I'm sure you will get stuck into making the house your home, all the best in the future. Thanks again, The team at Lex Allan
5/5
GoogleThe extremely efficient and friendly professionalism shown throughout the whole sale process has been faultless, willingly going above and beyond to give help and offer advice whilst expertly balancing the needs of all concerned parties. The approach and dedication to client satisfaction has been second to none. Communication has been absolutely exceptional. Unprompted and consistent regular updates, immediate attention shown to any questions raised and comprehensive and detailed responses given have all fostered and ensured the feeling of full customer involvement at all stages. It has been so refreshing in the current times not to have to chase and question actions. Liaison with all key players has been carefully managed and controlled to ensure the continuing progression of the sale and nothing has been too much trouble. Jess Allen and the Team at Lex Allen Estate Agency have been, from the valuation and marketing to the sale and completion of our property, outstanding. Can’t thank and rate them highly enough. Certainly good value for money!
Hi Sue Wow, what an amazing review - we are blown away by your kind words, thank you! We like to pride ourselves in our overall service we offer to our clients, so it is wonderful to read that all key stages had stood out to you. Thank you for actively promoting the team and we thank you again for choosing us as your selling agent From The Lex Allan Team
5/5
GoogleRecently bought a house via Lex Allen and have been really impressed by their service, customer care and excellent communication. Well done Jessica and the team.
Hi Neil Thank you for your 5* review. We are so pleased to read that you have been impressed with our service along with being kept up to date throughout the purchasing process. It has been great to assist you both and we wish you all the best in your new home Thank you again The Lex Allan Team
5/5
GoogleWe have used Lex Allan twice, once in 2017 when we bought our first home and again now that it was time to sell it. The level of service has been fantastic, kept up to date at all stages and excellent advice given throughout. They secured our business the first time around by staying open late so we could collect the keys to our first home in time for the weekend and little touches like that stick with you, 7 years later and they are still just as friendly, professional and caring. Would highly recommend them.
Hi John What a wonderful 5* review, thank you. It is so great to read that you were so happy with our level of service 7 years ago that you have returned back to Lex Allan to sell. It has been a pleasure to look after you on both occasions and we appreciate you recommending us. Thank you again, The Lex Allan Team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Lex Allan's Stourbridge office has 409 reviews across three platforms: 382 on Google, 25 on Facebook (across the whole business), 2 on Trustpilot (across the whole business). Reviews may appear on more than one platform. Checked 9 October 2026.
Lex Allan is rated 4.7 out of 5 across all 409 reviews, and 4.7 out of 5 on Google from 382 reviews, checked 9 October 2026.
Yes. In The Trusted Agent 2026 awards: Lex Allan, Stourbridge won Trusted Agent.
Lex Allan, The Auction House, 87/88 St. Johns Road, Stourbridge DY8 1EH.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.