Trusted Agent profile · Stourbridge
★★★★★
259 reviews across 1 platform
20-22 Hagley Road, Stourbridge, DY8 1QQ
Ian Perks Estate Agents's office in Stourbridge, at 20-22 Hagley Road, is rated 4.4 out of 5 across 259 reviews on 1 platform, including 259 Google reviews rated 4.4.
Every review we hold for the Stourbridge office, from every platform, shown as written. First names only.
5/5
GoogleI have called a lot of estate agents over the last week and Ian Perks was by far the friendliest and most helpful. Teri was an absolute joy to speak to.
Thank you Susan, Teri and the team appreciate you taking the time to leave us a 5 STAR REVIEW.
5/5
GoogleAbsolute pleasure to deal with, especially Teri, nothing is too much trouble :)
Teri and the team appreciate you leaving a 5 Star review.
5/5
GoogleWhat a breath of fresh air working with Ian Perks. The staff are brilliant, going to every length to get mine and my family's move sorted, liaising with all the right people to make the application process and move effortless. From the get go with viewing, Sally and Jon were so very welcoming, so professional, even with the pandemic hindering the overall viewing atmosphere, then to the actual process and James is the real MVP. Such a good guy and very professional. Really concise with everything that he did, explained, and communicated. Honestly, if you are looking to move, either selling or renting, then these guys have the know how, the customer service and the actual 'human' factor to the whole process, making for a very stress free move. Thankyou ever so much everyone at Ian Perks, not forgetting the call crew who take your calls and are so friendly and made me laugh numerous amount of times. Hats off to you all.
5/5
GoogleWe have rented out our houses through Ian Perks for the last 18 years. During that time we've bought and sold houses with them also. We've found the letting and sales teams to be professional and reliable. I would recommend them as a trustworthy company to do business with.
Thank you, Daniel, for your 5 Star review.
1/5
Google1 star is to much for this company. I am very disappointed the way things have been dealt with, with my partner. So the landlord of the property wanted to sell up which I understand but to visit my partner and not say a word and leave him in a financial situation with 2 kids and don't have the money to rent anywhere at the moment so which will leave him homeless. Given 2 months notice when the landlord knew the situation is very bad and for the letting agent to write a letter and put the wrong information in the letter. Saying he's got to be out after the 18th may so to me that could be June or July or so on. Very disappointed also my partner didn't have enough money in the account to pay the rent which he explained to the agent and sent email to send him an invoice for the remaining balance for when he gets paid which is after the date they want him out. He's worried about the whole thing and affectin his mentle health knowing he's going to be homeless with 2 kids. Ian perks you are a joke
We are sorry that we have not had the opportunity to talk to your partner, who you say is a tenant at one of the properties we manage, about the allegations you have made. We would urge them to contact us so we can deal with any concerns.
5/5
GoogleAmazing service. The staff are all friendly, helpful and knowledgeable. As a landlord I’ve used a few of the other agents in the area and they’re no where near as good as Ian Perks. Thankfully I’ve got lovely tenants who are also very happy with the service from the team. Having looked at some of the other reviews on here I suspect the not so good reviews are from tenants with unrealistic expectations! Thanks Ian Perks team, keep up the good work!
Thank you Emma for your 5 Star review and kind words. All the team very much appreciate you taking the time to leave us a review.
5/5
GoogleWe rented with Ian perks for 2 years and they were amazing the service and the help with everything was 10/10 Teri and the team in the office were brilliant
Teri and the team thank you for taking the time to leave us a 5 Star review and feedback.
5/5
GoogleWe would like to say thank you to Ian Perks sales team James and Claire for selling my moms house, from the beginning to the end a most professional service, and we were fully informed each step of the way throughout the procedure. We would fully recommend Ian Perks for any one who wants to sell their house.
Thank you so much Elaine, we really appreciate you taking the time to leave us a 5 Star Review, it was a pleasure working for you.
5/5
GoogleWe used ian perks last year when we were looking for somewhere to rent , we delt with teri who gave us excellent customer service and guided us through this stressful time, she made moving very easy for us and she was always there on the other end of the phone , nothing was too much for her she when above and beyond. We highly recommend the service that they provide
Teri and the team wish to thank you, Jeni ,for your 5 Star Review.
5/5
GoogleI wanted to share my experience of Ian Perks because it was the best I've had since trying to find a decent place to rent. I found an apartment I really like last Wednesday and I called the agents on Thursday and spoke to Teri and she was very responsive and professional. She asked me the relevant questions for renting and said she would speak to the tenant currently living at the apartment and come back to me re: viewing. What I liked about it was she very kindly told me if she didn't come back to me today, it just means she hasn't been able to get hold of the tenant yet but she will get back to me so not to worry....she was so prompt and she came back to me shortly after and we got a viewing arranged for yesterday. I viewed the apartment at 12.00 yesterday and I absolutely loved it! I am keeping my fingers crossed now! The tenant was very professional, polite and knowledgeable and answered all my questions. I knew as soon as I walked into the place I loved it! I just had a good feeling about it....Ian Perks are in my opinion the best agents I have dealt with so far, very professional, responsive and polite and that's what you want when you are looking for a place to rent...Thank you for everything so far...much appreciated....my best wishes Catherine. Update! I applied for the apartment I wanted on Monday morning and found out yesterday I had been accepted....Ian Perks have been fantastic...thank you so much to Teri and Alice for being so lovely and patient. I am so so happy! I would recommend you to anyone looking to rent....I can't wait to pick the keys up now and move in! Thank you from the bottom of my heart :)PositiveResponsiveness, Quality, Professionalism, Value
1/5
Googleleft my family to live in a mouldy house for 15 years without helping at all, with multiple issues such as: blown out windows, broken doors, damp treatment needed because the roof was leaking all over the walls in almost every room. Now they have it up for sale without fixing any of these issues, don't recommend at all!
It has been confirmed that this is one of two recent reviews identified as linked to another review that has been reported to Google as harassment.
5/5
GoogleI’ve been renting a property with Ian Perks for over 3 year now and i cannot complain. Any issues I have, they always deal with it quickly and efficiently. They always respond to emails or calls quickly and are very friendly and helpful.
Thank you Isobel for your 5 Star Review
5/5
GoogleHave just managed to secure a flat with you have been dealing with james Southwick would like to say how professional and amazing he has been though the hole process you are lucky to have a employee like him on your team
Thank you Barrie for your 5 Star Review and kind words about James
5/5
GoogleExcellent customer service and fast response times when there is an issue James is amazing, is very professional and always there for help/support 👍 …
Thank you Stephen for taking the time to leave James a 5 STAR review. It is very much appreciated.
1/5
Google1 STAR is too much for this Company. Ian Perks estate agents are only interested in taking you for your money and don't care about you as a person/tenant. Repairs are extremely hard to get repaired and when they send someone else its either not fixed or bodge jobbed. They take ages to respond to anything and you can never get any help from them. They don't care about the welfare of children and are not professional in the slightest. They give you false promises and take you for every penny you've got. They do not care for your wellbeing! DO NOT choose this estate agents. Awful Awful Company.
We acknowledge your review, and advise that we are unable to comment on the specific nature on this platform. This is an ongoing matter that the management team are dealing with, as we take your comments very seriously.
5/5
GoogleHad a great experience with purchasing our first home , Claire was great
Thank you Janine, Claire and the Team really do appreciate you taking the time to leave us a 5 Star Review.
5/5
GoogleHad a very good experience arranging a rental from this company. James was very helpful and knowledgeable. James also got everything sorted very quickly which I really needed.
Thank you for your kind words and 5 Star feedback.
5/5
GoogleIan Perks have looked after my house for over 20 years. They are efficient, approachable and respond rapidly to any concerns that may arise. My house has always been rented and I have never had any problems with my tenants thanks to their services. A job well done.
Thank you very much Trish for your kind words about the team and your 5 Star Review
1/5
GoogleThey are more than happy to leave a 2 year old child with additional needs in a house with no boiler for almost 3 weeks (old house so gets extremely cold due no no installation within house) in winter and pandemic and still not had it repaired. Myself and son have additional needs which make us both high risk for flu without covid being mentioned. If you have children do not go with these people! My son could do a better job at admin than these! I am currently paying £525 for a house we can not even stay in cause even though we have been given a heater in each other off the landlord not these .... the house is still to cool to risk having my son in it. These people are complete and utter jokes all they are bothered about is rent! Please anyone with children or thinking of a family NEVER use this company!!NegativeProfessionalism
We are surprised and very disappointed that you have left this review as the service you received is in complete contrast to the events as described by you. Both the landlord and we have dealt with the central heating boiler issue as fast as possible. Given the sensitive nature of your personal circumstances we cannot disclose all of the facts in detail on a public forum, however, we can briefly reply as follows: You first reported the fault on Friday 27th November. You initially refused the offer of four electric heaters to tide you over. You later accepted them so you had heating from Wednesday 2nd December and your landlord agreed to compensate you for any extra electricity used. Initially it was planned to repair the boiler but just before the repair could be done, the landlord was informed on 30th November that his contractor had to self isolate for 10 days. The landlord quickly decided to fit a new boiler and agreed to use a contractor recommended by you. Your contractor has gone as fast as he can and the new boiler was fitted on 9th December, 12 days (less than two weeks) after your first call.
5/5
GoogleMe and my partner recently moved into a property with Ian perks estate agents. Ian and the team were absolutely wonderful with helping us with any questions we had about the property. James especially spoke with my partner multiple occasions if we had any issues he sorted them out for us. We’re all moved in now and it was very reassuring for us to move into our first home with the support from Ian and the team.PositiveResponsiveness, Quality, Professionalism, Value
Thank you so much for your 5 Star review, James and the team appreciate you taking the time to send us a review.
5/5
GoogleThe staff at Ian Perks are excellent. Polite, professional and very friendly. I would highly recommend them to anyone who needs an estate agent. James, Terri, Danielle and Angela have been a pleasure to deal with. Efficient and reliable agents.
Thank you very much Tracy. Your 5 Star Review and kind comments are very much appreciated by the team.
5/5
GoogleStarting my new adventure I'm so glad I done it with ian perks. The staff there are amazing especially terri and james only a phone call away and willing to help me no matter what. Very perlite and professional in what they do so if your starting a new adventure like me in looking for a rented property or buying you first home ian perks is the perfect way to do it.PositiveProfessionalism
Thank you Mike
5/5
GoogleI have dealt with Ian Perks for some time now, an incredible company to communicate with. I mainly deal with Danielle & James. Both are incredibly genuine and will always assist any way possible. I just wouldn’t use anyone else. Keep up the great service guys. Thank you so much.
Thank you Russell. Danielle, James and the team appreciate you leaving a 5 star review.
5/5
GoogleHi - I have had dealing with Ian perks estate agents for over 15 years / have found them to be fair and honest and would not have any hesitation in recommending them to friends and family
Thanks Mark for your 5 Star Review, much appreciated.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Ian Perks Estate Agents's Stourbridge office has 259 reviews across 1 platform: 259 on Google.
Ian Perks Estate Agents Stourbridge is rated 4.4 out of 5 across all 259 reviews, and 4.4 out of 5 on Google from 259 reviews.
Ian Perks Estate Agents Stourbridge, 20-22 Hagley Road, Stourbridge, DY8 1QQ.
