Hunters Stourbridge reviews

★★★★★ 2/5

Trustpilot

Disappointed

Disappointed, we learned our house purchase had fallen through at the point of us being ready to exchange on our property. We found out that the office had known about it and left it to the agent, who had been looking after us, to tell us after she came back from annual leave! We never got a reason for the purchase to fall through and they even tried delaying us putting an offer in on another property. Luckily this was with another agent and we trusted our gut as the trust with Hunters had gone. 7 weeks later we were in our new home. Felt let down and disappointed with Hunters. This was our first and last time dealing with them.

P · 7 May 2026

★★★★★ 5/5

Google

I cannot recommend Hunters Stourbridge enough! They were all incredibly friendly but professional, super quick at responding (which is essential in this industry) and just all around helpful! A special mention to Jack who not only went above and beyond to guide me through the process but also helped to give recommendations and referrals to everything I needed! He was the best estate agent I could’ve had to buy my first house! Huge huge thank you :)

Libby · 12 June 2023

★★★★★ 1/5

Trustpilot

My experience with Hunters was deeply…

My experience with Hunters was deeply disappointing. Repeated administrative errors relating to notices and tenancy handling caused unnecessary delays, additional time, and avoidable stress during possession proceedings. When I recently contacted the branch again regarding future instructions, I was informed in a dismissive manner that they no longer wished to work with me due to previous disputes, disputes which arose from their own handling failures. Professionalism, accountability, and respectful communication appear seriously lacking based on my experience!

Yina · 20 May 2026

★★★★★ 1/5

Trustpilot

Invasion of privacy-HUNTERS LETTING AGENTS IN TRING-why not answering e mails matters

HUNTERS LETTING AGENTS IN TRING Thinking of renting via Hunters in Tring? My experience is very poor, at the moment they are not even replying to my e mails. Have had lots of problems with hot water etc, but my Xmas has been ruined by landlord taking it upon themselves to enter my home, poke around, opening cupboards etc, comment on water heater left on, all whilst I am away, under the pretext of a non essential repair that has been outstanding for 4 months at least. Hunters seem to think this is all ok, no reply to any of my e mails (nothing new there), for the last 4 days. I think this is really irresponsible behaviour by a letting agent as this feels like an invasion of privacy, am struggling to get early flight home to try to stop this from happening. I think there are good reasons why Hunters don't actively have a trust pilot account, on reading the reviews that is understandable.

Julie · 28 December 2024

★★★★★ 5/5

Google

Elisha showed me and my partner round a property and was very polite and helpful. She also got back to us the day after the viewing to let us know that the landlord had chosen us to move in to the property The application process was quick and easy. Thanks Elisha!

Peter · 12 November 2024

★★★★★ 1/5

Trustpilot

Enquired about a property

Enquired about a property. Travelled a round trip of 10 hours to view said property. Landlord accepted application but needed to contact freeholder to seek permission to let. Original chap I was dealing with was superb, but he went on leave. Hunters then left me sat for a week without communication, and let to someone else during that period. Absolutely infuriating waste of time and effort and an appalling way to treat a potential customer. Don't go near them.

Paul · 8 May 2026

★★★★★ 5/5

Google

I cannot rate Hunters highly enough. Right from the start with our valuation with Jack we had a professional and personal experience. We were kept informed and up to date every step of the way with frequent courtesy calls. Sam has been an absolute superstar, always on hand with any queery. She really was integral to pushing our exchange over the line. HIGHLY RECOMMEND TO ANYONE. Thankyou. Finally A company who actually do what they say.

Kerry · 12 June 2023

★★★★★ 5/5

Google

I have just completed on a rental property, it could not if gone more smoothly, with Elisha helping every step of the way, she was very polite, always responded to emails quickly, I cant thank you enough .

Alison · 10 July 2026

★★★★★ 5/5

Google

What an amazing experience. The team at Hunters Stourbridge have been first class. They have delt with our application with finesse. Everyone involved has been so polite, professional, informative and very prompt in replying to our queries. I would like to say a personal thank you to Rebecca, Elisha and Abi who have guided us through the whole process without any complications. You are all a credit to Hunters and keep up the good work.

Kirk · 12 June 2023

★★★★★ 5/5

Google

Worked with Beckie in the lettings department for a few months Her Commination and professionalism is always of the highest of standards When trying to communicate with tenants and landlords there has never been a problem Always a pleasure to work with Would highly recommend Beckie at Hunters

Mark · 6 December 2024

★★★★★ 5/5

Google

The most pleasant experience in the entire house buying process was dealing with hunters! So professional, always available, and they were even more supportive to me than my own solicitors - and im the buyer, not the seller. I would recommend hunters to anyone. Buying/selling is stressful enough, a professional company like hunters is exactly what you need to ease the process Thanks Jack, Ellis and the wider team

J · 14 November 2023

★★★★★ 5/5

Google

My partner and I are moving into our first property together and Abi has been incredible in helping us sort out literally everything. She’s always been willing to help out and she’s very quick to respond via phone or email making the process so quick. She’s very friendly and approachable and made me feel like no question was too silly to ask. A credit to Hunters. Thanks for all your help Abi!

Lauren · 16 August 2023

★★★★★ 5/5

Google

We had a very tight time frame to move out the house we are currently in into a new property. We contacted Hunters and they, Elisha especially, have been great throughout, very informative and kept us up to date. If we had any questions or queries during the process Elisha was very prompt with getting back to us with exactly what we needed. No hassle, no stress. Would 100% recommend Thanks again!

Christ0pher · 16 August 2023

★★★★★ 5/5

Google

I can’t recommend this company enough. As tenants we have been put in a difficult situation due to our landlord selling and these guys have gone above and beyond to help my family. Special thanks to Elisha and Becky for their hard work ensuring everything ran smoothly. Viewings were really accommodating and insightful. I can’t thank these two ladies enough and believe they are huge assets to Hunters. Thank you again from our family.

Paul · 12 June 2023

★★★★★ 5/5

Google

I am going through the routes of renting a property via Hunters and they have been such a great help. Especially Elisha who I have been dealing with. She is very quick at responding to all of my emails and giving me all the information I need prior to moving into my new property. I highly recommend using hunters as they have been a great help since day 1 when I viewed the property.

Kate · 12 June 2023

★★★★★ 5/5

Google

Yet again another amazing experience with Hunters! Ellis continued to be proactive and think outside the box to get my purchase moving. All the staff have been supportive throughout and when speaking with anyone locally they have had a similar experience. If I’m selling or buying in the near future I wouldn’t go anywhere else.

Hannah · 16 February 2026

★★★★★ 1/5

Trustpilot

"Avoid Hunters Property Management

"Avoid Hunters Property Management, Inefficient, Rude, and Unprofessional" My experience with Hunters Property Management has been extremely disappointing and frustrating. They have consistently demonstrated poor service, inefficiency, and a dismissive attitude towards tenant concerns. Ineffective Issue Resolution: Hunters fails to handle even basic maintenance issues. For example, a heating issue during winter was passed to the landlord without any attempt to troubleshoot. I had to step in and take personal risks to resolve the problem myself, only to discover it was a simple battery replacement. Their inability to perform even basic triage highlights their lack of professionalism and problem-solving capabilities. Creating Gaps Between Tenants and Landlords: Instead of acting as a competent mediator, Hunters merely relays messages between tenants and landlords, causing delays and unnecessary misunderstandings. This approach has damaged the relationship between myself and the landlord, as the agency often fails to communicate effectively or accurately. Rude and Dismissive Behavior: The staff frequently respond to concerns with a dismissive tone, making tenants feel unsupported and undervalued. Their arrogant demeanor gives the impression that addressing tenant concerns is a favor rather than their responsibility. Neglecting Tenant Safety and Comfort: Health and safety issues, such as rat infestations and malfunctioning alarms, were not addressed promptly, despite the serious risks they posed. The lack of urgency in handling these matters has caused significant stress and discomfort for my family. Minimal Value Added: Hunters operates more like a messenger than a property management service. They fail to provide meaningful solutions and seem content to pass the burden of responsibility onto others, leaving tenants to fend for themselves. Overall, Hunters Property Management has proven to be unprofessional, inefficient, and dismissive. Both tenants and landlords deserve better. I strongly advise against using their services if you value timely resolutions, respect, and effective communication.

Onkar · 19 November 2024

★★★★★ 1/5

Trustpilot

Avoid with all cost!

Rented an apartment they told me it was deep cleaned before handing over the keys and everything would be fixed etc nothing was cleaned blood on walls mould in all rooms had a faulty/leaky boiler very slack on emails no communication in there office also they was very rude over the phone we never moved into the property due to all the damages and mould etc I was willing to give up my first months rent and for them to send me back the deposit but they refused to send anything back I would highly do not recommend this company/agancey to rent/buy a property from they are useless and slack

LEWIS · 11 April 2026

★★★★★ 5/5

Google

Just wanted to say a big thank you to the Hunters Stourbridge team and especially Ellie Owen. Ellie was professional, supportive and knowledgeable and ensured that she communicated with us every step of the way. Ellie went above and beyond to answer all the questions we had and we would highly recommend her to others

Amy-Jade · 27 July 2024

★★★★★ 1/5

Trustpilot

Hunters are not interested

Hunters let the house adjacent to ours. There have been multiple pipe leaks around the bathroom causing flooding which in turn is causing damp smells on our side due to the length of time taken to address the issues. It's been repaired after four weeks now within hours water is currently coming through the ceiling next door soaking our party wall and they have told the tennant it's livable no problem. Hopefully they won't charge them for a wet room!!!

Tony · 5 April 2026

★★★★★ 5/5

Google

Having lived at our previous house for over 40 years, the purchase of a new home was very daunting, together with the increasing requirement to make contact with conveyancing people by computer. We were very grateful to Kaya, who, from the first meeting, guided us through all the form filling, answering the difficult questions and getting us through those final hurdles to complete the purchase.

Ian · 5 November 2025

★★★★★ 5/5

Trustpilot

I have been struggling for months to…

I have been struggling for months to find a decent flat to rent. I tried several letting agents, but none of them could find a suitable place for me. However, I finally found Hunters Letting Agents, and I want to thank Amy for guiding me through all the necessary steps to secure my flat. I would highly recommend Hunter Letting Agents to anyone in search of a rental property.

Nigel · 1 April 2025

★★★★★ 5/5

Google

Such great service from Abi and Elisha at Hunters during a stressful time. Prompt, helpful, contactable and polite. We have really been impressed with the service from them and Hunters.

David · 10 August 2026

★★★★★ 5/5

Google

Recently had a very intense few months after our current landlord issued a section 21 in order to sell our current property. Hunters and in particular Abi Daly were fantastic in helping us find and secure a property for my family and I in our dream area in a timely manner. Absolutely fantastic service would recommend to everyone.

Chris · 12 May 2024