Hunters Stourbridge reviews

★★★★★ 5/5

Google

Can only speak positively of my selling experience with Hunters in Stourbridge. From the initial valuation through to the handover, Jack and the team were always available to answer queries. There was always someone competently covering too, if someone was away. I live abroad and therefore I needed an agent which I could leave everything with, handling the sales from overseas. This was no issue whatsoever. Feedback on viewings was quick. What I did admire was the honest approach on valuations and advising on situations based upon their experience. I was initially tempted by P*rple Bricks who gave a higher (unrealistic perhaps) valuation but feedback and support was non-existent. Therefore the decision to go with Hunters was definitely the correct choice for my situation. To summarise, I would have no hesitation in recommending Hunters. No hidden fees and made the house sale as stress free as is possible. Thanks 👍

D.Hart · 13 January 2024

★★★★★ 5/5

Google

I cannot recommend Hunters Stourbridge enough, and I also cannot recommend Sam Davies enough either. Sam kept me up to date with the progress of my purchase every step of the way, better than my estate agent selling my property and solicitors! I will be using Hunters for every property going forward and will recommend to all family and friends. Sam is a true asset to Hunters, she has made this whole process less stressful and more enjoyable. Thank you again to Sam, you’re a true professional in what you do and truly appreciate all you’ve done for me and your client to get this over the line.

Ellie · 13 January 2024

★★★★★ 5/5

Google

Absolutely amazing estate agency with incredible staff. Our house initially fell through with another company, so we changed and asked Hunters for help. Ellis had it on the market within minutes and viewings booked in the same day. The house sold within a week or so. He has gone above and beyond chasing solicitors and liaising with the whole chain to get this across the line. He shouldn’t have done any of this but he did as he knew how stressful this time was for us and without this, we wouldn’t have our dream home. He deserves an award and recognition for all his efforts. Whoever has the please of dealing with him, will see this and will be well looked after. We can’t recommend Hunters more and Ellis is a credit to the company any all the people he’s looking after. It’s so reassuring having someone looking after you and taking such a stressful time and making it enjoyable and something to look forward to.

Jonathan · 13 January 2024

★★★★★ 1/5

Trustpilot

Awful customer service

I remain deeply disappointed in the way my most recent complaint has been handled at their Newcastle branch. The way the branch manager speaks to tenants is appalling! If you have a complaint then don’t expect any sympathy or accountability. We have rented this property for 11 years and in that time, we have been superb tenants but sadly that doesn’t mean anything to them. I anticipate a reply to this which will more than likely attempt to completely contradict what I’ve written here but just know that our experience has not been a positive one!

Jennifer · 25 July 2026

★★★★★ 1/5

Trustpilot

Nightmare move

I used Hunters to sell my home after living there for approximately 35 years. I want to acknowledge that the sale itself was complicated and involved significant delays, including probate and Land Registry issues. Hunters did work to keep the sale progressing, and I recognise the time and effort involved in that process. However, my experience on completion day was extremely distressing. I was still in the process of removing my belongings when the buyers and members of their family arrived at the property. My family and I were placed under considerable pressure to remove a lifetime of possessions as quickly as possible. My belongings were outside and in the street, and I felt deeply embarrassed, overwhelmed and humiliated by the circumstances. I had expected the handover of my home to be handled in a calm and organised way. Instead, what should have been an important and emotional moment after 35 years in my home became one of the most distressing experiences I have ever had. I raised a formal complaint with Hunters. The agency investigated the matter and explained that they had followed their usual procedures and were not aware that the buyers intended to attend the property at that time. I appreciate that Hunters were not present at the property and therefore could not comment directly on everything that happened there. I also appreciate that the completion process itself is controlled by solicitors and that many aspects of the timing are outside an estate agent's control. However, I remain deeply upset by the way the handover unfolded and by the experience I had on the day I left my home. I believe clearer communication and better coordination of the physical move may have prevented the situation from becoming so distressing. Having considered my experience and the response to my formal complaint, I would not recommend Hunters based on my experience of the completion and handover of my property. This review reflects my personal experience and the impact the events of completion day had on me.

Janice · 22 July 2026

★★★★★ 5/5

Google

We sold a 3 bedroom house in Amblecote, Stourbridge in 2024. Hunters were a recommendation to us, having successfully selling our parents home for them the previous year. The whole team were extremely professional in their approach showing good knowledge of the housing market, with local knowledge proving invaluable. Too this end we ended up selling for above the expected value. More importantly though, given there were setbacks and delays, Ellis, notably, illustrated great determination and maintained a professional approach in achieving the best result. Would recommend whole heartedly and in good faith Mr & Mrs Turvey

Richard · 5 November 2025

★★★★★ 5/5

Google

From the moment we made the booking to after referencing Abi has made a stressful and normally a very long process, quick and easy. Very warm, welcoming throughout the application process. Highly recommend Hunters to everyone. We used Fixflo for maintenance repairs and honestly so easy to use and super quick response. Big shout out to Becky on the team for making it super easy for us to talk to her and raise any concerns. But also for her speedy replies and how quick she is to action anything needed. BIG thank you Becky :)

Siobhan · 14 December 2023

★★★★★ 5/5

Google

From start to finish the service receieved from Ellis and the team has been truly exceptional. Our experience has transformed our rather dim view of estate agents , with whom we probably can all share horror stories. Not so at Hunters , I know you don't have much say in which agent you buy from, but, when we ever come to sell our house in future it's a no brainer who we will use. Communication is key, even if there were no actual updates the fact we didn't ever have to chase Ellis or the team up , is testament to the extremely high level of service received from Ellis and the Stourbridge office team. Will recommend without hesitation and use again without doubt.

Andy · 14 December 2023

★★★★★ 5/5

Google

I won't go into detail, but I can not thank Elisha from Hunters Estate who helped me in every way she and colleagues could to get me the property. I seen the property in the morning and by that evening all my checks had been completed. From start to signing my contract they have kept me upto date with everything. Once again Elisha thank you so so much.

Elaine · 5 August 2024

★★★★★ 1/5

Trustpilot

illegal procedures - 1 bed property Sparks Close (Terrible Agent & Terrible Landlord)

1 bed property Sparks Close, Dagenham, RM8 - Landlord and hunters agent where complicit in illegal procedures regarding discrimination. We went through all the paper work and wasted 2 weeks till they call me and tell me the Landlord dont want a baby in the property. Don't trust them slow untrust worthy. And definitely dont rent the sparks close 1 bed property, Landlord seems like a handful save your self

Ray · 21 September 2026

★★★★★ 5/5

Google

We saw a few different agents before deciding to.list with Hunters, and whilst the others were professional and good enough, we could not be happier that we chose Hunters. Ellis, in particular, has been such a god send to work with. He priced our house competitively, and I have no doubts that he got us the most for our property. He has been constant in his communication and continued to help with solicitors and buyers alike. Thank you so much to Ellis. You are a credit to Hunters!

Hannah · 14 November 2023

★★★★★ 5/5

Google

Highly recommend Hunters! For my first experience of buying a property Ellis made the whole process from start to finish so easy and took away a lot of the stress. I didn't know anything about how it works so knowing Ellis was there to help and guide me through it really made all the difference. I also spoke with other members of the team throughout the purchase who were always friendly and keen to help where they could. Thank you Hunters!

Sophie · 14 November 2023

★★★★★ 5/5

Google

I have just sold my house with Hunters Stourbridge. Each member of staff has been professional, friendly, competent and have kept me up to date continuously. I cannot praise them enough. I have no reservation in recommending them. Steve completed my valuation and I felt reassured and confident in their ability to sell my house. Harry initially dealt with my sale and then Ellie took over when he left. They both responded promptly to any of my concerns and Ellie was meticulous. Whoever I spoke to on the phone, or when I called into the office, were reassuring and professional. Thank you so much for making such a stressful process much easier.

Catherine · 14 November 2023

★★★★★ 5/5

Google

Can 100% recommend Hunters, they were absolutely brilliant. The service we received was faultless. Thank you to Steve who came out to value the house and get everything ready to market. Thank you to Sam and especially to Ellie, Ellie you were fab, you kept us up to date and just generally went out of your way to assist. The whole team are great and would definitely use them again as well as recommending them to family and friends. Thank you

Jo · 14 November 2023

★★★★★ 5/5

Trustpilot

5 years renting with no issues at all

I rented an apartment through Hunters (Otley & Ilkley) for five years and honestly had a great experience the whole time. They were always quick to reply, super easy to deal with, and sorted any issues straight away - no chasing needed. Communication with the landlord was also really smooth thanks to them. Big thanks to Donna, Libby, and Leister for being so helpful and friendly over the years. Would definitely recommend Hunters if you're looking for a letting agent you can rely on.

Anna · 26 April 2025

★★★★★ 5/5

Google

Just want to say thank you to Hunters (specifically Jack) who was amazing. We had regular updates, he was on the ball chasing solicitors and other agents for us to speed the process up. Nothing was too much trouble. I would highly recommend using Hunters at Stourbridge.

Lorna · 10 July 2026

★★★★★ 5/5

Google

Hunters were amazing from start to finish. We fell in love with the house which we are now in and from the morning I phoned to put in the offer, Jack Bingham was amazing! He stayed in touch with us throughout the process and checked in when the quiet times were happening! You could not fault him in any way! For an estate agent to put your mind at ease so easily and make the process so easy and stress free is exactly what you need. This is our first house together and we will 100% look at Hunters again (if we ever decide to move). Could not fault them/Jack in the slightest! ⭐️⭐️⭐️⭐️⭐️

Stefanie · 15 October 2023

★★★★★ 5/5

Google

The team at Hunters were terrific during the sale of my mothers house....always helpful, kept up-to-date at all times, responded quickly when asked anything and made the whole process as easy at it could have possibly been. Would highly recommend to all.

Jon · 10 August 2026

★★★★★ 1/5

Trustpilot

Not transparent, poor communication, poor customer service

1. Not transparent, even though they have a duty to disclose issues with the property once asked. When I asked why is a 2-bed in the city centre is only £995 (when I already knew the answer being ongoing construction site), they were purposely very vague. He emailed, "Regarding the prices, there are a number of factors affecting a valuation of a property which include size, conditions, time of year, building etc." 2. Get clients names mixed up and books you in for the wrong viewings. Eg. I asked to see a £995 2 bed property but they linked me to a £1300 property. I had to correct them. They also kept emailing me and calling me Chris when I said several times I am not Chris. Worrying early signs of poor communication, little to no client care. 3. Viewings are incomplete - why schedule a viewing of the property, only for me to turn up and that is when you say there is a communal laundry room but I am not allowed to view it. After the viewing I emailed back and this was their response: "The communal laundry rooms are on the stairs, one per floor. At the moment we don’t have capacity for second viewings unfortunately. I made it clear from the beginning of my enquiry that I wanted to find a quiet home to rent and no drama. Clearly, the initial contact and viewing experience already hints there will be drama, probably worse if I did sign a contract with Hunters.

Hazel · 27 June 2026

★★★★★ 5/5

Google

Cannot recommend Jack at Hunters Stourbridge enough! We recently sold our old house and purchased our new house through Hunters and Jack managed the process from start to finish. The initial sales process was relatively smooth, but towards the end of the journey, there were a few obsticles to overcome which were stressful at times. Jack guided us throughout the whole process with speed and meticulous detail. Jack made us feel like we were his only clients and responded to us and our questions straight away. Without Jack's attention to detail and care for his clients, we're not sure if we would have completed as soon as we did. Going forward, if we ever sell again, we would only ever go to Jack for his help. He is truely amazing at what he does and we are so glad we turned to him at Hunters to see us through completion. Thank you so much Jack! And to anyone who is thinking of selling and isn't sure which agency to turn to, 100% go for Hunters, you wont be dissapointed!

Sarah · 8 April 2025

★★★★★ 1/5

Trustpilot

My experience selling a property in the…

My experience selling a property in the UK with this agent was extremely frustrating. For over four months, they delayed the transaction. Despite my constant follow-ups, they kept giving me excuse after excuse, like mortgage problems or minor issues, saying it would happen next week. Eventually, I told them I would pull out and sell to another buyer, but Matthew insisted I still had to pay. I also want to warn people about this company, be very cautious, because in the contract, they include terms that are unfavorable to the client. Once you sign, they do very little to follow up, and you can’t even be sure if the buyer will complete the deal. Their main priority is just getting you to sign, and regardless of whether the sale happens, they still take your money. And when I tried to back out, Matthew actually threatened me, saying that if I didn’t pay, they would escalate it to other departments. I feel this is a form of intimidation.”

Lo · 27 June 2026

★★★★★ 1/5

Google

I called at 12:40 Saturday 27/6/2026 since I had received a call earlier that I could not answer for an appointment that we had sent a request for viewing to arrange. The employee seemed rude as I did not remember the street of the house, …

Ce · 10 July 2026

★★★★★ 1/5

Trustpilot

I am very disappointed:

I am very disappointed: After my property was managed by Brandford Hunters for around 6 years, I was suddenly charged £240 for a new rental reform bill contract and £45 plus VAT per person for AML checks. These fees were not clearly explained or agreed with me in advance. The deduction was also made from my refund before I had signed or agreed to the new contract. I feel this is unclear and unfair, especially as a long term landlord client.

Phoebe · 25 June 2026

★★★★★ 5/5

Google

My partner and I are both very pleased with our treatment since moving into a house let by Hunters. The staff who've dealt with us - Abi and Beckie - are very friendly, professional and responsive. Property issues are reported through a user-friendly online portal and are dealt with speedily. Hunters systems are clear and efficient. After our last rental experience, it's a huge relief to be dealing with such a well organised agency. We can't thank Beckie and Abi enough for their professionalism. They have given us confidence and reassurance every step of the way. Thank you! Update, 25th August 2023 We returned from holiday today to find burglars had broken the lock on the property's french windows (at rear). Luckily nothing was taken but we were unable to secure the property. Beckie arranged for a locksmith who came out and fixed a new lock. All sorted within three hours! Such a relief, especially with a bank holiday weekend looming. Thank you Beckie!

Helen · 15 September 2023