Hunters Stourbridge reviews

★★★★★ 5/5

Google

Hunters Stourbridge simply went above and beyond in managing my house sale. I can not recommend them enough. Ellis in particular was incredible in managing everything and we literally spoke daily! Ellis, you’ve been amazing throughout this whole sale and purchase process, I couldn’t have done this without you by my side! Thank you so much for everything!!

Claire · 13 March 2024

★★★★★ 1/5

Trustpilot

8yo living in freezing apartment for over a week

The flat has no heating and the boiler is not working, while the agent claimed that they are working fine during the viewing. The engineer said it takes 3-5 working days to get the parts to fix the boiler, my 8yo has to live in freezing cold apartment for more than a week. The agents just sent us 2 portable heaters and said we have to bear with it.

BC · 19 February 2025

★★★★★ 1/5

Trustpilot

If I could give zero stars or negative

If I could give zero stars or even negative stars, I would. From renting the property, collecting the keys, discussing the lease renewal, to the recent issue with rent payments, it has been a complete disaster. When I first viewed the property, I told the agent at Hunter that my current lease was ending soon and I needed to speed up the process of getting the keys. The agent assured me it would be fine and agreed to hand over the keys on Monday. However, I spent the entire Monday chasing them from morning to evening, even going to their office, but still didn’t get the keys. When I arrived at their office, they told me some documents weren’t signed. I couldn’t believe they only realized this after I had to show up in person. The next day, I contacted them again in the morning, and once again, they weren’t ready. It wasn't until late Tuesday, right before their office closed, that I finally got the keys. A year later, when it was time to renew, Hunter told me the landlord agreed not to raise the rent, and I immediately accepted. They sent over the renewal documents, but before I could sign and return them, they called the next day saying the landlord had changed their mind and wanted to increase the rent by £200. I was shocked. How could they go back on their word? Hunter even insisted that the landlord had the right to do so because there were still two weeks before the lease renewal, otherwise, the landlord could end the tenancy. This felt like bullying, but I had no choice but to agree. Yesterday, I received the payment invoice for the renewal, but the amount listed was still the old rent. Since they issued the invoice, I paid the amount stated. Today, they realized their mistake and sent me an email asking for the remaining balance, even rushing me to pay immediately. I was at work at the time, so I couldn’t make the payment right away. Later, Hunter's agency called me, and instead of being polite, they demanded I pay as soon as possible. I told them I was working and couldn’t pay immediately, and that it was their mistake, not mine. They insisted I pay after work, but I had other commitments. I can’t believe they made the mistake but still had such a rude attitude. I will never use this company again, and I hope they go out of business to avoid further damaging the reputation of service companies in the UK.

Josie · 6 September 2024

★★★★★ 5/5

Google

Hunters had been amazing helping and support us in buying our home with them! Ellie especially has been brilliant, not only putting up with me and the constant phone calls but also having to navigate the ever changing circumstances!! So pleased to be in our new home and couldn’t have done it without Hunters and Ellie.

Mark · 12 April 2024

★★★★★ 5/5

Google

A really efficient service from the team. They kept me up to speed with each step and were very helpful and supportive. Wasn’t too sure about some of the items in the welcome box ! 🤔🤣 …

Catherine · 19 January 2026

★★★★★ 5/5

Trustpilot

We are incredibly grateful to Real…

We are incredibly grateful to Real Estate Agency HUNTERS and especially to Nicole Coombes for her outstanding support throughout our home-buying journey. She was always available, extremely responsible, and made the entire process smooth and stress-free. As first-time buyers, we truly appreciated her friendly and professional approach, which gave us confidence at every step. Thank you, Nicole, for making this experience so easy and enjoyable!

Руслана · 2 April 2025

★★★★★ 1/5

Trustpilot

Poor customer service

My partner and I are looking to relocate to an area around a 5 hour drive away, we found a property with Hunters and booked a viewing. We loved the property so we asked the agent what to do next and he said email so we can get sent an application form; because we liked the property so much we emailed and called the branch to try and get ahead with our application. No answer from the branch after numerous calls over the period of an hour so we decided to go to the branch instead. After speaking to someone in branch (not part of the lettings team so they couldn't help us) they sent an email over to someone from the lettings department with our profile so they could send us an application form via email. This seems great, two emails, one from us and one internally expressing our interest in the property. However fast forward one week, with nothing from them and more attempts to contact from us, we finally get through to be told that someone that viewed on the same day as us has already completed all the applications and is set to start renting the property. No apologies or anything after explaining the situation and that we'd been trying to get in contact for a week.

Ethan · 28 August 2024

★★★★★ 1/5

Trustpilot

I had Terrible Experience, Avoid at All Costs

I had an extremely disappointing experience with this estate agent. I paid a deposit for a flat, expecting everything to go ahead as agreed. Not only did they fail to give me the flat, but they also refused to return my deposit. Completely unprofessional and dishonest behaviour. I would strongly advise others to stay away, this is not how business should be done.

Abbz · 13 April 2025

★★★★★ 1/5

Trustpilot

My daughter rents through hunters and…

My daughter rents through hunters and has for some year , their repairs support is appalling she has waited since before Christmas for repairs plus the latest repair is really bad mould in her 13 year old sons bedroom myself and daughter have been in repeatedly and to date these are still outstanding absolutely disgraceful would love someone to contact me personally to discuss these matters

Mrs · 19 March 2025

★★★★★ 5/5

Google

Had a great experience finding somewhere to let! Abi was great with excellent communication! Overall a fab process. Thank you!

RUBY · 12 June 2023

★★★★★ 1/5

Trustpilot

They couldn’t care less

Would even put this into minus stars if I could. The most awful company I have ever had the displeasure of dealing with. Very good in getting you in at first however soon as they have their commission from you they don’t care about you. To start we had to push back as we had agreed a move in date paid for moving van. Kye who was our wonderful (not) estate agent thought it was acceptable to give us a call at 16:00 the day before to say we can’t move in this date. Extractor fan was broke in the property was promised this will be fixed at the start of our tenancy. They decided to send someone to fix this in our last 2 weeks of our agreement. The state of the flat when we moved in was beyond a joke grime on the kitchen top bathroom smelt disgusting was dirty. Carpets looked like they hadn’t been cleaned since the flat had been built. Marks all over the walls and blinds. We’re not trying to be overcharged for a cleaning service when the flat was left in 10 times better condition it was left in. Horrible company who don’t care about you after they have their commission. Also abysmal customer service constantly have to chase them for things

Emma · 20 August 2024

★★★★★ 5/5

Google

Many thanks to Ellis for all his support and knowledge with the sale of Dad's house in Longmoor Road. First Class service provided. Huge thanks again, Tina and Darren Walters

Darren · 12 June 2022

★★★★★ 5/5

Google

We could not of had a more supportive team from start to finish. From Steve helping to sell our home and find our new forever one, to Sam providing us with regular updates and feeling more like a helpful friend than someone providing a service. The whole Hunters team are outstanding!

Karl · 27 June 2024

★★★★★ 5/5

Google

Just wanted to take the time to write this review about the fantastic service we have received from Hunters estate agents but most importantly from Elisha. Helping us with our application through every step of the way, and going above the usual call of duty. Would highly recommend using Hunters and massive thank you again to Elisha. We now have our dream home.

Harry · 15 October 2023

★★★★★ 5/5

Google

Hunters were professional and responsive during our time buying a house through them. I would recommend them for any sellers as they made sure we, as buyers, were looked after. Ellis was particularly helpful.PositiveResponsiveness, Quality, Professionalism

Marc · 12 June 2021

★★★★★ 5/5

Google

Would like the to say a big thanks to Beckie for resolving my issue so quickly. Great service.

Kim · 17 July 2023

★★★★★ 1/5

Trustpilot

Do not use this estate agent

Would not recommend renting through Hunters - no communication, follow up or empathy from anyone here. Day one moved in- Leak all over the living area from a disconnected pipe that hadn’t been checked. Raised floorboards and bloomed worktop- No broadband access- No bins- Vent not fitted correctly in the bathroom(All reported no follow up from Hunters)1 month later - Still no broadband, bins arrive. Had to purchase expensive WiFi dongle in 12 month contract and unable to use electric car charger. - Phone line attachment broken and reported via Opeanreach -Had to chase Hunters for any action to be taken for the wifi for the whole apartment block2 months later- (Some) flats connected to broadband still some flats without wifi - low speed if usable- Our apartment was flooded with sewage water into the bathroom. - £150 to replace damaged bathroom goods - Pipes overflowing and all toilet/shower/sinks/washing machine and dishwasher unusable for 3 days- 3 days OFF work to facilitate fixing issues- Front door lock unstable logged 23rd July no follow up- Vent still hanging down in bathroom3 months in- Storage room ripped up from last month and no follow up from blocked pipes. Waiting to be flooded out- Stinks of sewage- No communication in over 3 weeks Do not care about welfare/lack of customer service. Shocking. I never write negative reviews and genuinely give people a bit of slack but this has been the worst I have experienced.

Abigail · 5 August 2024

★★★★★ 5/5

Google

Wanted to move into a bigger rented property. We found one we liked and went to view it, we were met with Abi. She was very friendly and polite, around an hour after the viewing we were notified we had been accepted by the landlord. Throughout the reference processing, Abi answered any questions we had VERY promptly. I have found the experience very professional, prompt, and easy.

Kel · 12 June 2023

★★★★★ 5/5

Trustpilot

Excellant help,to somebody as thick as…

Excellant help,to somebody as thick as me. Been very ill but they went out of there way to help,ESPECIALLY BETH EXCELLANT FROM CRAIG

Craig · 1 May 2026

★★★★★ 5/5

Google

We recently had dealing with Mr Ellis Hill of Hunters estate agents in Stourbridge, he was truly very professional. The way he kept us informed of proceedings and updating us at every opportunity with regards the purchase of a property he was overseeing. A great asset to Hunters.

Andrew · 27 July 2024

★★★★★ 5/5

Google

We recently sold our house in Stourbridge and have no hesitation in recommending Hunters for your go to agency. Ellis, who looked after us, was very professional and personable. He dealt with any queries we had promptly and was always available at the end of the phone.

Ian · 5 August 2024

★★★★★ 5/5

Google

Excellent service received from hunters Stourbridge with selling our home recently as soo quickly too ,especially to Sam who has been really helpful and supportive throughout our journey it’s been a while since we have moved so thank you so much for your support and kindness and for helping our process to go as smoothly as possible a lovely friendly team highly recommended thank you all

Gemma · 12 June 2023

★★★★★ 5/5

Google

Good estate agents viewed a couple properties very happy with how the properties are presented. Look forward to view more. A thumbs 👍 up to Abi really nice girl. She is very welcoming and gives you a lot about the property your viewing. She is always smiling bless her and always happy to help and you can have a little chit chat with her as well.

Sarah · 12 June 2023

★★★★★ 5/5

Google

We had an exceptional experience from Hunters during our recent home move. The support and dedication from Ellis and Ellie to get us into our new home was superb. Ellis worked tirelessly and kept us up to date through every stage of the move. Thanks Hunters, we're not planning to move again for many, many years but if/when we do we'll be using you again. Matt, Laurie and family.

Matt · 4 January 2025