Every review we hold for the Stourbridge office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotINCOMPETENT
Hunters listed a rental property two days ago and I had contacted them making an enquiry an hour after it was posted. No response. so I went online and found a book a viewing form and completed it. No response. The next day I emailed asking further about the property. No response. Today no call or no email, no response. So I call up and I am informed that they are fully booked for viewings and they probably wont do another one. Absolutely no communication. Zero customer service.An entirely incompetent estate agents. I had to drag the information out of them and at no stage was I contacted. The entirety of their reviews for 2024 details their utter incapability.
Anonymous · 12 July 2024
★★★★★ 5/5
TrustpilotHunters Estate Agent review
Amazing service from start to finish .A special mention to Della who went above and beyond what was expected, Della's communication was fantastic even on her days off she would chase information and update us. Della was instrumental in the completion date and kept the chain together. We'd of been lost without her. Thanks Della. Highly recommend.
Jen · 2 October 2022
★★★★★ 5/5
TrustpilotWe had the agent Beth Allan
We had the agent Beth Allan. She was so lovely and helped with our move. Very helpful and made everything less stressful. Any enquires I had she was always there to help!
Carla · 6 February 2026
★★★★★ 5/5
GoogleRebecca wood has rented out a few of our property for us over the last year, along with Elisha Hennessey, with an excellent service, very professional but friendly and nothing is too much trouble to help. They have been a god send at the end of the phone for us, we will definitely carry-on using Hunters for all our properties in the future! Thank you.
Rebecca · 12 June 2023
Agent replied · 11 June 2024
Hi Rebecca, thank you for your review. We are pleased to hear you are happy with the service you received.
★★★★★ 1/5
TrustpilotNot recommend at all
Not recommend at all. Once deposit is paid they not answering any emails. Dificult to sort any issue and also forget about getting deposit back at the end. Avoid
John · 24 February 2026
★★★★★ 5/5
GoogleJack and Ellie provided us with fantastic service selling our parents house in Kingswinford.
And they did it all with 2 brothers living miles away from the Black Country in USA and Southern UK which required joint decisions in different time zones!
They were responsive, helpful, friendly, professional and got the job done at a very reasonable cost. Thank you!
Ian · 15 October 2023
Agent replied · 11 June 2024
Hi Ian, thank you for taking the time to leave us a review. It has been a pleasure assisting you throughout the process.
★★★★★ 1/5
TrustpilotAppalling customer service from the…
Appalling customer service from the stoke office and I'm not even one of their tenants, had the misfortune to be involved with a leak from one of their tenants, it took over 6 months to get to the repair stage which when done was really poor workmanship so I'm having to do it myself, the staff are unhelpful and don't care so if they treat third party tenants like that it must be really bad for their own tenants.
Chris · 10 July 2024
★★★★★ 5/5
TrustpilotI have dealt with Janet Tretton at the…
I have dealt with Janet Tretton at the company's Newington Green office since 2008 and have always found her helpful, courteous and reliable. She has been of great assistance in dealing with many issues over the years.Bronwen Holly
Bronwen · 23 February 2024
★★★★★ 5/5
GoogleOur experience with Steve and Sam from the start to finish was great. They helped us find the perfect house and helped make the process as smooth as possible. We have no hesitation recommending Hunters and would definitely use them again!
Sarah · 9 October 2024
Agent replied · 23 October 2024
Thank you for your kind words, Sarah. We wish you all the best in your new home!
★★★★★ 5/5
TrustpilotHunters Northenden branch
Hunters Northenden branch. Louis at Hunters could not have been more helpful. I was renting a retirement property for my father who was moving areas to be nearer us. Louis was very understanding of our needs and our urgency and we had everything sorted within 3 weeks. He was very efficient and answered emails very promptly. We couldn't have had a better experience.
Kerry · 29 August 2021
★★★★★ 1/5
GoogleCalled today to make an offer higher then listing price on a house in Stourbridge DY8 ( whith massive garden,and treas,by some little shop!)the listing price £190 k - my offer was £195k .... could be even more but the agent women didn't wanted to listen at all !she was sending me to a different estate agent😳😳... just because some time ago we had a viewing whith them ! I didnt want to do any more viewings! I was ready to by for any price! We have been there already! The owner wouldn't be very HAPPY knowing that someone OFFERED EXTRA 5 K ( COULBE 10K) but the agent didnt wanted to listen , she DIDN'T CARE AT ALL! 👎 thinks it's not very PROFESSIONAL............NegativeResponsiveness, Professionalism
Eva · 12 June 2021
Agent replied · 11 June 2024
Good afternoon, we have tried to contact you to discuss this but have not received a call back from you. We are slightly confused as to why this review has been made as we have not dealt with your offers for the property in question.
We understand from the agent who you did view the property and offer through, that your higher offer of £195,000 was put forward to the owner and unfortunately it was rejected due to the fact they had already accepted an offer from someone else.
We understand your frustration at missing out on this property however we feel this is unfair feedback as we have not dealt with your viewing of this property nor the offer you had made. The conversation you had with us was confirming what the other agents had already explained to you.
We wish you all the best with your property search.
★★★★★ 5/5
GoogleI have recently sold a house through Hunters of Stourbridge. I have only good things to say about the way I was treated during the sale. My contact was Ellis who dealt with me throughout the process. He kept me abreast of all events as they happened and promptly answered all my queries. It was a difficult sale due to legal reasons but the delays were not of Hunters’ making and they acquitted themselves admirably throughout, with patience and courtesy.
Michael · 12 June 2021
Agent replied · 11 June 2024
Hi Michael, thank you for your review. We are pleased to hear you were happy with the service you received.
★★★★★ 5/5
GoogleWe have recently sold our house with Hunters and we couldn't be any happier with the service that the team provided - even throughout the current pandemic. The team are professional yet friendly and each member of the team is able to offer help at the drop of a hat and nothing has been too much trouble for them. They clearly have a close 'family' feel to their team which puts them above the rest. If ever we come to sell again, I would have full confidence in using their service again. Thanks all!PositiveProfessionalism
Vicki · 12 June 2021
Agent replied · 11 June 2024
Hi Vicki, thank you very much for your review. Wishing you all the best in your new home.
★★★★★ 5/5
GoogleI’ve dealt with nearly every estate agent in the Stourbridge (and surrounding) area and Hunters Stourbridge stand out by miles.
They’re efficient, professional, friendly & actually phone me back to book viewings in (unlike others). The team are young with lots of experience & ambition which shows when dealing with them. I can’t even name anyone in particular as they’ve all been amazing and really have excelled in their roles.
When viewing properties with Hunters I knew I wanted to sell with them & now I have I recommend them even more. The whole process was smooth, they kept me updated every step of the way and achieved the price I wanted.
I can’t recommend them enough and wouldn’t use anyone else!PositiveResponsiveness, Quality, Professionalism
Katie · 12 June 2021
Agent replied · 11 June 2024
Hi Katie, thank you for your review. All the best.
★★★★★ 5/5
GoogleHunters were super! We had dealt with other agents prior to liaising with Hunters, and this only served to highlight even more how good Hunters are. After experiencing rudeness and unprofessionalism elsewhere, Hunters were an absolute pleasure. Our contact was Ellis Hill and I can’t rate him highly enough. He was consistently kind, professional and courteous as well as friendly and efficient. We never felt as though we were chasing for answers or being ‘fobbed off’ as you can sometimes feel during these processes. We were always made to feel like valued clients. Ellis would give me updates even when I hadn’t requested one! The rest of the team were also great, Sam answering my many phone calls - I always felt confident my messages would be passed on, and the rest of the guys were chatty and friendly too. The whole thing was a delight. Thank you Hunters Stourbridge.
Naomi · 12 June 2021
Agent replied · 11 June 2024
Hi Naomi, thank you very much for your review. Wishing you all the best.
★★★★★ 5/5
GoogleRight from when we first put our house up for sale Hunters were nothing short of brilliant. They are a professional driven team all on top of their game. Nothing was too much trouble
They kept us informed all the time and no matter how many times you ring them they are always polite.
I'd like to mention Ellis and Harry who are both incredibly patient. House selling is very stressful particularly when in our case we exchanged and completed the same day
Harry in particular helped make it seamless.
Without hesitation I would recommend Hunters to anyone
Sue · 12 June 2021
Agent replied · 11 June 2024
Hi Sue, thank you very much for your review. Wishing you all the best.
★★★★★ 5/5
GoogleWe would always recommend Hunters following our own experience with them.
They went above and beyond to help our sale go through as quick and smoothly as possible. Nothing was ever too much trouble for them. We had a guy named Ellis and he didn’t just treat us like a client it was more like a friend and made you feel he really wanted the best for us. Would never consider any other company if we move again. They were very reasonable and no hidden costs. Lovely experience with them, thank you.
Emma · 12 June 2021
Agent replied · 11 June 2024
Hi Emma, thank you for your review. Wishing you all the best.
★★★★★ 5/5
TrustpilotI have been with M&M property since…
I have been with M&M property since 2015 , I have always been treated very kindly by Janet Tretton . She has always helped me sort out any problems that I had . Thank you Janet Silvana Cordani
Alessia · 1 February 2024
★★★★★ 5/5
GoogleWe brought our first house with hunters Stourbridge and have to say we have been so impressed with the support and communication our estate agent Ellie has provide to us. She literally went above and beyond answering all my questions swiftly, reassuring me when I felt nervous at times and explaining each process we went through. I really would recommend them. Thank you
Lynsey · 12 June 2023
Agent replied · 11 June 2024
Hi Lynsey, thank you for your review and positive feedback. We hope you enjoy your new home.
★★★★★ 1/5
TrustpilotHunters is a joke
I have had experience with Hunters in the past on multiple occasions. I am disappointed everytime from their lack of felixibility. For example if you're trying to rent and your annual income matches but does not excees what is expected by Hunters then they will abruptly cut you off. Also horrible customer service by the staff and do not know what they are doing. On a flat i called twice one staff member told me i had to satisfy an income of 29.000 pounds and another staff member told me i had to exceed 30.000 wich makes me doubt their honesty. I have had much better experiences with other agencies. Do not reccomend.
King · 23 May 2024
★★★★★ 5/5
GoogleRecently found a new lettings property via Hunters, we were in temporary accommodation in meantime so really appreciated how swiftly Abi Daly processed our application and all the necessary paperwork. Any enquiries, she was incredibly prompt and we felt were in competent hands.
Jade · 19 August 2024
Agent replied · 23 October 2024
Thank you so much for sharing your positive review with us, Jade. Providing total customer satisfaction is our top priority.
★★★★★ 5/5
GoogleGreat service from start to finish. Ellis, my agent kept me well informed throughout the whole process. Nothing was too much trouble and I would always recommend them to anyone buying or selling property. Many thanks to the whole team.
Lissia · 23 September 2024
Agent replied · 23 October 2024
Hi Lissia, thank you for taking the time to leave us a review! We're delighted to know that our team were helpful throughout the process and that you would recommend us.
★★★★★ 5/5
GoogleExcellent customer service, can't recommend Hunters Stourbridge highly enough. Beckie looks after our rental property portfolio and she makes the whole property management process efficient and stress free for us. Any questions are promptly and professionally responded to and nothing is too much trouble. Big thanks to the team at Hunters Stourbridge.
Chris · 12 February 2024
Agent replied · 11 June 2024
Hi Chris thank you for your 5* review. We are pleased to hear of your positive experience and we are glad to support you with your rental.
★★★★★ 1/5
TrustpilotPut things in place so the eldely…
LUDLUM HOUSE 1 ROOM £ 140 A WEEK ....Put things in place so the eldely residents can enjoy there life there change him That runs it he is useless never there gettjng paid too siy on his fat arse the cleaner well thats a waate of time
Karen · 12 August 2025
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
