Trusted Agent profile · Stourbridge
★★★★★
1,349 reviews across 2 platforms
11a St John's Road. Stourbridge, DY8 1EJ
Hunters's office in Stourbridge, at 11a St John's Road. Stourbridge, is rated 3.8 out of 5 across 1,349 reviews on two platforms, including 738 Google reviews rated 5.0. It won Platinum in The Trusted Agent 2026 awards, one of eight awards Hunters won in 2026.
Tell us what you need and we'll put you in touch. Hunters hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Stourbridge.
The Trusted Agent 2026 results for Hunters, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Stourbridge office, from every platform, shown as written. First names only.
5/5
GoogleWe're still in the process of finalising our move, but so far the service from Hunters has been excellent …
Kieran, we always strive to make the process as smooth and stress-free as possible, and it's great to know we did just that!
5/5
GoogleVery impressed with Hunters (Stourbridge) and Hunters Auction Team. Property sold at auction and contracts exchanged within 6 weeks of instruction. Quality viewings led to a healthy bidding process and a solid price. Their advice throughout was correct and their communications timely and professional. Special thanks to Ellie (Stourbridge) and Danielle (Auction Team). 100% Recommended.
Hi Nick, thank you for your glowing 5* review and recommendation!
1/5
TrustpilotAvoid This Agency
Avoid This Agency, Completely Fraudulent and Untrustworthy If I could give zero stars, I would. I rented my property through this agency as a family home, but they have illegally turned it into an unlicensed HMO without my consent. Despite repeated promises from their agent Preeti that an HMO licence would be obtained, it never was. My rent has not been paid for over amThree months, and my calls and messages are now being ignored. The tenants contact me directly because the agents refuse to take responsibility. I was told I would be reimbursed for repair costs, I provided all invoices, but not a single penny has been repaid. The condition of my property now is appalling compared to how it was handed over. I have photos showing the before and after, it’s heartbreaking. After losing my father suddenly last year, this house held many memories, all of which have been completely destroyed by their negligence and deceit. Do not trust this company with your property. They are dishonest, unprofessional, and exploit landlords. I strongly urge others to stay away, they will promise everything and deliver nothing.
5/5
TrustpilotJamie at Hunters -South West
Jamie is absolutely brilliant at his job. I could not recommend him more! I choose Jamie from a selection of other agents. He is enthusiastic, knowledgeable and very easy to communicate with. Always willing to pick up the phone and call me to update me on the sale. Jamie went above and beyond for me, I am very grateful. I would not hesitate to recommend him to anyone! Thank you Jamie
1/5
TrustpilotI would completely recommend avoiding…
I would completely recommend avoiding this agency, they are slow to respond, have no information ready at hand and this has possibly been the most annoying process of purchasing a property with them. There was a lot of missing information that I was not provided and they basically only know how to respond when they need something. You will call them and they say they'll get back to you and just disappear. Avoid if possible.
5/5
GoogleI was recommended to use Hunters in Stourbridge by a family member and was not disappointed. We sold our house with Hunters. Within a short period of time, the house was put up for sale professionally and promptly. Everything was made clear in regards to what to expect, costs etc and I was happy to proceed. The house sold in under a week! We were astounded. This was thanks to the team at Hunters advertising and efficiency in getting viewers engaged and in through the door. The whole process was smooth and Harry kept me updated at every step of the way. He went above and beyond to help me and because of him, we got to where we needed to. I couldn't recommend them enough! If I ever move again I will definitely use Hunters.PositiveResponsiveness
Hi Hannah, thank you very much for your review. Wishing you all the best.
5/5
GoogleHunters were amazing from start to finish, kaya was amazing at her job, weekly updates with the property I was buying as well as contacting solicitors to get things moving as well as always responding to emails quickly thanks for making things very smooth 😀 …
Thank you so much for leaving a lovely review for Kaya, we are very pleased that you were happy with the service provided here at Hunters
5/5
GoogleJack and the team were very proactive in selling our property and did so, from start to completion in 8 weeks! They were always responsive to any queries. We would highly recommend Hunters to anyone looking to move.
Hi Donna, thank you for taking the time to leave us a review and for the recommendation.
1/5
TrustpilotSales progression team lied and not very professional.
We are in the process of buying a bungalow at the moment and the sales progression team told us the vendor had been to sort the electrics and service the boiler..previous tennants had apparently got in debt so electric was cut off..Hunters lied saying this would be sorted. A second viewing 2 weeks later and a wasted 120 mile journey confirmed nothing had been sorted. When we told them we were disappointed with them we were told to leave the property.
5/5
GoogleHunters have been a fantastic estate agency for my partner and I, while we have been buying our first home. Ellis was always brilliant at keeping us updated with how things are progressing, and was there to answer and questions that we had! Could highly recommend! Thank you Hunters! 😊
Hi Danny, thanks for the 5* feedback. We are pleased to hear you would recommend us!
5/5
GoogleWe sold our house and bought our new house with Ellis at Hunters. The experience from start to completion was faultless. Ellis kept us up to date with weekly phone calls, and was very knowledgeable, professional, helpful and personable. He arranged access to a mortgage advisor who was also very good. We would recommend Hunters and Ellis without reservation.
Hi Alan, thank you for taking the time to leave us a review. We wish you all the best in your new home.
5/5
GoogleHonestly had the best experience with Hunters Stourbridge. Sam is a credit to the business and we wouldn't have been able to complete without her keeping the pressure on our below average solicitors. The whole process was fantastic, Ellis worked with us to sell our home quickly and they were very competitive with their rate. I recommend them to anyone.
Hi Will, thank you for your review. We are pleased to hear that you had a great selling experience with us.
5/5
GoogleHaving been a tenant with Hunter's and dealing with Rebecca on things that may have gone wrong in the house we rent or even when we've asked for new items to be replaced and split the cost we the landlord, we have found Beckie to be totally on the case and very helpful. Things happen within a reasonable timeframe. Thanks Beckie.
Hi Mark, thanks for your review and the positive feedback.
5/5
GoogleThankyou to Hunters Stourbridge and in particular Ellis Hill. We purchased a property that was listed through Hunters and Ellis was our point of contact throughout. We were kept in the loop at all times and communication was excellent. Ellis answered any questions or queries i had to make a stressful period that bit easier. I would not hesitate in recommending them and would utilse their services myself in the future.
Hi Christopher, thank you very much for your review. We are pleased to hear you were happy with our service and wish you all the best in your new home.
5/5
GoogleEllis went above and beyond to make our sale as easy as possible for us and complete in the time frame we required due to our help to buy redemption being a three month window. The whole process, from initial meeting and valuation to moving into our new home took ten weeks! Above and beyond our expectations!! I highly recommend Hunters if you want a friendly, helpful and knowledgeable estate agent.
Hi Rebecca, thank you for taking the time to leave us a review. We are glad to hear you were happy with our service.
5/5
GoogleI had a fantastic service from Hunters, particularly Alisha and Abi. They were both professional and really helped me through the process of letting my property out and finding appropriate tenants. 5 stars !
Thank you for your review Lindsay!
5/5
GoogleThank you very much Elisha Hennessey for helping us move to The Halesowen ,you are nice person👍 …
Thank you for leaving such a positive review for Elisha, We are so pleased that you were satisfied with the service provided here at Hunters.
5/5
GoogleThank you Jack and team for all your help and support in pushing the sale of my property through. Right from the word go, Jack was proactive and got my house on the market within days of our first meeting. He was informative, professional and above all, honest, which I really appreciated. I have dealt with agents in the past who are very ‘robotic’ in their approach so it was very refreshing to deal a company who are approachable and friendly. The team booked in viewings quickly and were available outside of the usual 9-5 hours, which is fantastic. I am especially grateful to Jack and the team for their support in the current climate - I was worried our buyer might pull out of the purchase due to the Covid-19 restrictions but Jack chased completion of the deal every day, and pushed it over the line for me. He kept me updated daily, and as someone who works in property industry myself, I couldn’t recommend the team enough. I certainly will be using Hunters for all of my future property matters. Thanks again team!PositiveResponsiveness, Quality, Professionalism, Value
Hi Ayesha, thank you very much for your review. Wishing you all the best.
5/5
GoogleWe recently sold our house through Hunters. I can’t recommend them enough. Harry was fantastic from start to finish. Constantly keeping us in the loop with the progress of the chain. Everyone I’ve spoken to on the phone there, have always been very friendly and polite. We will happily ask Harry to help us in the future. Dan & Sal
Hi Sally, thank you for taking the time to leave us such a positive review. We are delighted with your feedback.
1/5
TrustpilotAgent Harj was full of fake promises
Agent Harj was full of fake promises. Although he was all smiles and seemed friendly, the minute we left after our viewing he didn’t return texts or calls and shyed away from any contact. After several calls to the agents I finally managed to find out myself that the property had been given to someone else, rather than them calling me to inform me I had to dig this information out of them which was frustrating. Avoid!
5/5
GoogleReally happy with the service from Hunters Stourbridge with the sale of our property. Ellis was great, easily contactable and dealt with any queries or concerns we had. Would definitely recommend to others and sell/buy through Hunters in the future.
Hi Nicola, we are so glad your experience was a positive one and thank you again for your recommendation.
5/5
GoogleHunters Stourbridge were excellent from start to finish. I cannot recommend them highly enough. I am very grateful for all the help I received. Ellis was exceptional and I will ask for him personally should I need Hunters in Stourbridge in the future.
Hi Alex, thank you for your glowing 5* review. It has been a pleasure assisting you throughout your purchase.
1/5
TrustpilotRefused due to having children, unlawful discrimination
Contacted this agency regarding a view of 3-bedroom house. The advertisement contained no restrictions regarding families with children. During the phone call, the first question asked was whether we have children. Once this was confirmed, we were immediately refused solely on that basis. I asked several times why this restriction was not stated in the advertisement, but I received no explanation or answer. Refusing access to rented accommodation because a family has children constitutes unlawful discrimination under the Equality Act 2010. Letting agents are legally required to comply with this legislation, regardless of landlord preference. This experience raises serious concerns about the agency’s compliance with UK equality law. I am sharing this publicly so other families are aware.
5/5
GoogleI've been looking for a new property to rent for a few months and have found Hunters, and particularly Abi, very good to deal with. The simplicity and speed of communication has made the process effortless. Thanks
Thank you very much for your review, Durden.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Hunters, DY8 won Platinum; Hunters, Chesterfield won Platinum; Hunters, Southampton won Platinum; Hunters, Filey won Gold; Hunters, Dewsbury won Gold; Hunters, Romford won Gold; Hunters, Amersham won Gold; Hunters, City of won Gold.
Tell us what you need and we'll put you in touch. Hunters hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Stourbridge.
