Connells Lettings Stourbridge reviews

★★★★★ 5/5

Google

James was excellent with us from start to finish! Having spent a while dealing with a number of different estate agents (being passed around etc) during our property search it was a relief when we came across James who made the process so simple and explained every detail. As first this was our first home, it was important to us that we knew exactly what was happening. James understood this and accommodated for it perfectly. Thank you!

Liam · 14 June 2023

★★★★★ 5/5

Google

I wish to share our recent experience working with Connells Stourbridge to buy and sell. After not doing the process for over 30 years we were extremely well supported by John Davies and Kaya from Start to finish. Their communication was excellent and it never felt like too much trouble to call up and speak with them along the way. I was fully informed on every step and would highly recommend this branch for anyone thinking of selling and their were a joy to purchase from also. Huge thank you for aiding my next chapter in life.

Jessica · 14 April 2024

★★★★★ 5/5

Google

Recently viewed and currently in the process of buying a property. Being looked after by Sian Gilbert, she was perfectly punctual and very friendly to work with. Thanks.

Ryan · 11 January 2026

★★★★★ 5/5

Google

As a first time renter, I can not fault connells, I viewed a property and I was in within a week, a massive thank you to Katie, she was amazing and so helpful Thank you once again

Keith · 15 November 2023

★★★★★ 5/5

Google

Amazing staff, quick, efficient and nothing is too much for them, Nicola, John and Sian have been amazing

Amy · 26 March 2026

★★★★★ 5/5

Google

Kaya has been brilliant throughout our whole process. She is efficient and answers any questions, offers extra support and has been so quick to respond to us. She's fab x

Sukie · 14 March 2024

★★★★★ 5/5

Google

Nicola has really looked after me in the sale of my property. Would 100% recommend.

Alan · 9 April 2026

★★★★★ 5/5

Google

I bought a new build apartment, with the help of Connells Stourbridge. It was an excellent experience. I was kept up to date on progress. Someone was always at the end of the phone when needed. Highly recommended.

Dave · 18 August 2023

★★★★★ 2/5

Google

I originally purchased my first property through this Connells Branch. So when it came to selling the property, I opted for Connells to take care of it all. From start to finish, communication was poor. It didn't feel like the same set up, I dealt with when buying the property originally. A few snags were hit along with the way including a dramatic bombshell of finding mine entries next to the property, which were never picked up by the solicitors dealing with the purchase original. These were recommended through Connells & were called Premier Property Lawyers. AVOID AT ALL COSTS! While dealing with the sale of the property, we went through 3 different staff members. This made things difficult with my point of contact being changed around! Ben looked after the completion sale of the property. Staff seemed to be under pressure & this resulted in me left feeling very numb about the transaction with Connells Stourbridge. I wish them all the best for the future but as & when I will be looking to purchase my next property, Connells Stourbridge wouldn't be first on my list.NegativeResponsiveness

John · 27 August 2022

★★★★★ 5/5

Google

William provided us with incredible service and I cannot fault him and his team. Not only was he welcoming and friendly, there was nothing too big or small for William to help us with. He gave us great advice, spoke to us in a way that we could understand and truly went above and beyond. He was quick, professional and reliable, all of which made everything go smoothly and with the least stress possible! We will be, without date, if needed using Connells again because of the service given by William and the branch. You made this process a pleasure, thank you William.PositiveResponsiveness, Quality, Professionalism, Value

Rikki · 27 August 2022

★★★★★ 5/5

Google

I did my mortgage through Charlotte Stanton who was fantastic and dealt with all my many questions quickly and extremely patient! All the team at Connells Stourbridge were friendly and very helpful! Nothing was too much trouble.

Tom · 18 August 2023

★★★★★ 5/5

Google

Arun was a great estate agent and made things really easy to organise and move in. Thanks for all the help

Jake · 27 June 2024

★★★★★ 5/5

Google

Will and James Both have been fab threw out my journey so far with letting my house out even with all my questions they allways help . When I want some thing done e.g getting a key to them which I forgot . William J just sorted it for me 😁 amongst other things I have wanted done - it was no problem for him . The property is now being rented by a tenant and they are on the ball with every thing still . James was with me when had 2nd visit from tenant and made me feel. Valued and respected my opionion. On things . Both will and James - THANK YOU

Phil · 14 June 2022

★★★★★ 5/5

Google

Amazing customer service by Ben Huges at Connells - Stourbridge. Ben truly went above and beyond during my recent house move. When all other professional agencies (I say that through gritted teeth), solicitors , My estate agents proved to be incompetent, not interested and extremely lethargic - Ben (Connells - sellers) stepped in to mitigate these disasters in terms of both financial, and delay implications. He communicated so diligently between stakeholders, that he actually helped to minimise serious additional costs and inconvenience to my family. I won’t divulge exactly how much he rolled up his sleeves and helped, as I don’t want to set a precedent, but he definitely saved our skins. I was particularly impressed with his demeanour and professionalism, without sounding patronising he conducted himself in manner well above his years. I would sincerely like to thank Ben Huges in particular. In what was a cluster, attributable to other agencies, he, acting on behalf of Connells was the only shinning light of professionalism experienced during the whole 8 month process. I wish him luck in his career and hope that he swiftly progresses in to a more Senior role reflective of his talents. Sincere thanks Ben!

Jonathon · 14 June 2022

★★★★★ 5/5

Google

Extremely happy with my experience with Connells when dealing with James. From the very start of my journey when I met James via FaceTime at a property I showed great interest in, it wasn’t an easy ride. That was all over when he called about a property we may have been interested in, due to living a distance away my mum and dad went to the viewing and they met will who showed great professionalism. I cannot express the professionalism from both of these men together with them making me feel at ease throughout the whole process. We are very satisfied from the communication to the delays James made sure it was an easy process. We are a family of 5 and over the moon and gratitude for James and wills help. The journey we have been on recently has been a non stop rollercoaster and that ride is now over and we can enjoy settling in properly and getting back to great health. Thank you to you both for getting us here today. I can also say that the professionalism did not stop into my rented accommodation. Ive spoken with James a few times to see how we are getting on in our new home and the area. On moving day I was also happy with the process as prior to our actual moving day there were hiccups that got rectified straight away (not there fault) Feel at ease now and would definitely recommend James or will when dealing with Connells in Stourbridge. Keep up the great work guys. Highly recommended company!

Jemma · 14 June 2022

★★★★★ 5/5

Google

I highly recommend Connells Stourbridge! We are a family of 4 and got served notice on our last house due to the landlord wanting to sell. We approached Connells with our situation and explained we had been looking for somewhere and couldn't find anything with 4 weeks to go. James in the rental department not only helped us he went above and beyond to show us suitable properties within budget and within our window to move. It was a really stress and hassle free move! Whenever James was out of the office his colleague Will would assist if we had any questions, he too was a huge help in the process of getting a home for my family. Thank you everyone at Connells Stourbridge!

Scott · 14 June 2022

★★★★★ 5/5

Google

Nicola John and all the staff have been absolutely amazing at Stourbridge branch - proactive, spot on, and and excellent customer service, we cannot thank you enough.

Pamela · 26 November 2025

★★★★★ 5/5

Google

I can’t thank James enough for his constant support and interaction with myself through the process of finding my new home. James has answered every question I’ve thrown at it, and reassured me at times when I’ve needed it. I would most definitely recommend James! His customer service skills are outstanding, and I would most certainly ask for him again in the future. He is an asset to Connells.

Kirsty · 14 June 2023

★★★★★ 5/5

Google

I had the pleasure of viewing a property with Ethan from Connells Stourbridge this evening, and I was extremely impressed. His professionalism and knowledge of the property were outstanding. He answered all of our questions with confidence and was very helpful throughout the viewing. Ethan’s friendly and professional demeanor made the whole experience stress-free and enjoyable. Highly recommend Connells Stourbridge!

Sean · 16 October 2024

★★★★★ 5/5

Google

I use to deal with different agencies because been looking for long time to find right property. I don’t want to speak for Connells like agency but I am amazed with service from KATIE. She is very friendly and make all proces easy for us. She is very lovely and friendly even all time smiling and helpful. So this 5 stars rate is for Katie not connells Thank you

Adi · 14 May 2024

★★★★★ 5/5

Google

Many thanks Charlotte Stanton, honest and very knowledgeable throughout our mortgage application. We were not the easiest of cases but Charlotte resumed our faith towards mortgage advisors! As first time buyers, we had many ‘silly’ questions which Charlotte answered promptly without hesitation. Our purchase wasn’t through Connells but this aspect never made our experience any less. Thank you, we look forward to working with you again.

Vicky · 14 June 2023

★★★★★ 5/5

Google

Thank you so much to mark for all your help! I cannot think of any faults in how you have dealt with me as a new tenant.

Kelis · 27 October 2025

★★★★★ 5/5

Google

EXCELLENT SERVICE - Highly recommended from start to finish. John at Stourbridge and his team completely look after you throughout this stressful process and always put the customers first. Very proud of Zac and Kiya who have guided me throughout. Nothing was too much trouble for Kiya and Zac especially when I was having a meltdown 🤣 Like I said, Highly recommended. 🤩

Marie · 14 June 2023

★★★★★ 5/5

Google

Spoke with ehsan this morning, talked me through all i needed to know and answered all of my quieries, great first contact 👍 …

Andy · 27 October 2025