Trusted Agent profile · Stonehouse
★★★★★
199 reviews across 2 platforms
Regent House, 1 Bath Road, Stonehouse, GL10 2JD
Part of Naylor Powell, see every office.
Naylor Powell's office in Stonehouse, at Regent House, is rated 4.8 out of 5 across 199 reviews on two platforms, including 187 Google reviews rated 4.9. It won Gold in The Trusted Agent 2026 awards.
The Trusted Agent 2026 results for Naylor Powell, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Stonehouse office, from every platform, shown as written. First names only.
5/5
GoogleJasmine provided a pre-valuation on our house pending building works that will commence soon. She was very considerate and friendly and had clearly done homework on the location and likely prices should we decide to sell. Very good service offered by NP.
Thank you for your valued feedback, do let us know if we can assist you in the future,
5/5
GoogleRuth at the Stonehouse branch has been really helpful with the purchase of my new home, thank you! The whole team were friendly and helpful when I contacted them. I have used this branch in the past and definately recommend!
Thank you, we are pleased that you have been happy with the service.
5/5
GoogleWe bought a house through Naylor Powell this year. We've bought and sold a few properties in our time and never found it a particular enjoyable experience. However, it really was different with Chloe - Chloe saw the whole transaction through from beginning to end; she was knowledgeable, professional, timely and friendly - she really could not do enough for us. Although it took rather a long time - NOT because to the estate agent - it was not the nail-biting experience we've often experienced in the past. I hope we don't have to sell anytime soon but if we did we'd certainly go back to Naylor Powell - so highly recommended!PositiveResponsiveness, Quality, Professionalism
Thank you very much for taking the time to leave such a positive Google review. Chloe is fantastic at what she does and is a credit to the company. The whole team here in Stonehouse hope you are very happy in your new home!
5/5
GoogleMy business works with NP Stonehouse and they are a pleasure to deal with. Friendly, polite & courteous, nothing is ever too much trouble. The feedback we get from clients who use their services is second to none - they stand out from the competition in every way. Call them today and you wont be disappointed!!
Thank you for you kind words, it is a pleasure referring to Hudson Rose for your mortgage expertise. Our buyers and vendors find your advice most helpful.
5/5
GoogleExcellent Service I have recently been involved in a particularly difficult house sale/purchase chain. Despite not being directly involved with my sale Naylor Powell staff made sure to keep me informed at every stage of the process. All of the staff were extremely professional and caring throughout and I cannot fault their commitment to gaining a satisfactory conclusion for all involved. Staff frequently went above and beyond the call of duty to ensure effective communication between all parties and I would not hesitate to recommend them to anyone thinking of selling or buying a house
On behalf of the Naylor Powell Stonehouse team we would like to say thank you for your kind review and wish you all the best in your new home.
5/5
GoogleGreat Service from the the whole team but Jasmine and Taylor who continually went above and beyond what was required need a special mention. The whole team were very knowledgeable and professional. Thanks again!!
Thank you John, we do have a great team who are always happy to help.
5/5
GoogleI chose Naylor Powell, after having a horrendous experience with purple bricks. Where the property had been on the market with purple bricks for seven months, I was despairing thinking we weren't likely to sell. We booked in a meeting with Naylor Powell, they were extremely accommodating and professional. Although more expensive than purple bricks, they were worth every penny. We sold a property within three weeks after listing through Naylor Powell, and had a large number of viewings. Afterwards they worked closely with both us and the buyer to help us get to exchange and completion. I think they were very diplomatic, and helped us work through issues as they arose. I have gone through this process of buying and selling several times, and Naylor Powell are head and shoulders above any estate agents I have ever dealt with. So I would wholeheartedly recommend them.
Thank you so much for your kind review. We are so pleased to hear that your experience of selling through Naylor Powell in Stonehouse was so positive. We would like to wish you all the best for the future.
5/5
GoogleI've recently sold a House through Naylor Powell, and both Ruth Bartlett and Jasmine Simpkins gave me exceptional service , always on hand with answers to any questions I may of had , always keeping me updated both by E mail and WhatsApp, could definitely reccomend using Naylor Powell for buying or selling your Home
5/5
GoogleJamine came to put our property on the market today. She was very knowledgeable about the market, went above and beyond to ensure we were happy with the pictures and made everything very straight forward. Thank you!
Thank you Sinead for your kind review, we look forward to working with you and finding you a buyer very soon.
5/5
GoogleA great team. We bought our first house with NP. We were really impressed. Great communication. When we came to sell we knew we wanted to work with them again. We had just as good service again. The team went above and beyond and even found us our next property. Can't say enough good things.
Thank you for your kind words. It has been a pleasure getting you to your new home over these past few months. We wish you both all the very best for the future!
5/5
GoogleVery friendly, helpful and knowledgeable team at Naylor Powell! Ruth and Co. are always ready to answer questions and to provide advice when and where needed with reasonable rates and efficient service. I'm pleased I asked them to act for me!
Thank you Shaun, it has been a pleasure working with you.
5/5
GoogleI wanted to use a local high street estate agent and was very pleased with the result. I live 60 miles away and the support from Ruth and her colleagues was excellent saving me much time and travel. Well done 👍 …
It was a pleasure working with you throughout the selling process Mike and a huge thanks for the beautiful flowers sent.
5/5
GoogleJasmine provided excellent service during our recent property viewing. She was very approachable and able to answer our questions; friendly, professional and well informed. Thank you!
Thank you James for your kind review and glad that you received a positive and professional approach at your viewing.
4/5
GoogleMe and my friend were particularly impressed with Ronan at the Stonehouse branch as he was professional and polite. He demonstrated a genuine interest within the role and he had done his research prior to the viewing. Well done Ronan, keep up the good work.
Thank you for your kind review. Ronan is an asset to the team providing a great customer service.
5/5
GoogleWe went to view a property with Ronan and he was a star: very informative, easy to talk to, paid attention to our questions and gave us a bit of space to look around when needed. Many thanks!
Thank you Emma, we are glad that you have had a positive experience with us.
5/5
GoogleThe property was a perfect size and layout with plenty of storage however, the outside space was not adequate. A ground floor like this with a bit of outside space would be perfect. The agents rep was very helpful and appeared very knowledgeable.
Thank you Ray for your review, we would be happy to show you around some more properties.
5/5
GoogleValuation done by Ruth. She was punctual, professional, polite and very friendly. Very knowledgeable about the area. Thank you for making the viewing a pleasant experience!
Thank you for your kind review, it was a pleasure to meet you.
5/5
GoogleWe went to view a property with Ronan and he was a star: very informative, easy to talk to, paid attention to our questions and gave us a bit of space to look around when needed. Many thanks!
Thank you Emma, we are glad that you have had a positive experience with us.
5/5
GoogleAll of us here at The Flower Shop love our Naylor Powell Stonehouse Branch! Ruth and her Team provide an excellent customer service having worked on various events with them over the years.....always a warm and happy welcome when you walk in!
Rachel, thank you so much. It has always been a pleasure to work with you. From the Stonehouse Team.
5/5
GoogleExcellent service picked houses that exactly matched my brief and didn’t waste my time super friendly team and very patient also amazingly knowledgeable about area and houses felt very spoilt with selection of houses I was shown well done team everyone should check them out you won’t be disappointed
Thank you so much for your kind words Stuart. We pride ourselves both on knowing our local area like the back of our hand, and also matching people with their potential next home - it makes the job so rewarding! We are delighted to hear of your experience!
1/5
TrustpilotWould rate 0 stars if I could
Would rate 0 stars if I could. Attempted to secure a letting them and, after being strung along for 2 weeks, I was told I was ineligible all due to an error in their computer systems.
5/5
GoogleBrilliant team who work effectively and efficiently. They handled our case with the upmost kindness and professionalism.
Ellie, thank you, it is a pleasure to work with you.
5/5
GoogleRuth visited our property to carry out a valuation. She was very warm and friendly, bringing with her information on our property which was very useful. She gave us lots of helpful advice. Highly recommended.
Thank you for your kind review Jennifer, please do get in touch if we can be of service in the future.
5/5
GoogleJasmine Simpkins Was very easy to deal with she was a good communicator with all the details to hand
Thank you Reuben for your kind feedback.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Naylor Powell, Stonehouse won Gold.
