Orchards Estates Stoke sub Hamdon reviews

★★★★★ 1/5

Google

My wife and I went to Orchards for help with renting our house in Yeovil. A complete lack of communication and support meant we eventually decided to move elsewhere. We lost 4 weeks and felt frustrated throughout. I'm shocked that they've won awards...maybe we were just unlucky.

Just · 31 July 2019

★★★★★ 1/5

Google

My wife and I went to Orchards for help with renting our house in Yeovil. A complete lack of communication and support meant we eventually decided to move elsewhere. We lost 4 weeks and felt frustrated throughout. I'm shocked that they've won awards...maybe we were just unlucky.

J · 26 March 2019

★★★★★ 5/5

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Friendly, efficient & informative viewing

Elle from Orchards Estate Agents, was extremely helpful, friendly, informative and 'on the ball' at our recent viewing. In fact all 3 members of staff that I spoke to before our viewing were extremely nice and answered all of my questions & more. As a buyer, you are not always treated in a friendly, helpful and informative way and it was refreshing to come across an Estate Agency with a better approach. We hope we are more successful with our next viewing! Many thanks for now! Sarah W

Sarah · 9 October 2017

★★★★★ 5/5

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Excellent Service!

After having to leave my previous home as the Landlord required the house back I had to enter back into the rental market which is extremely congested and competitive!! I have dealt with numerous letting agents during this time and none of them are half as polite and professional as Orchards are! In Particular the Agent I have been dealing with throughout, Ayesha Hutton. I have found Ayesha to be extremely polite, friendly, professional, pro active (calling me with properties I may be interested in, which no other agent has done once!) and has provided very quick responses to any queries and keeps in regular contact. I could not recommend highly enough, all in all, excellent service!

Zoe · 29 January 2017

★★★★★ 5/5

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Very professional, my house was sold the day after it was advertised

I was selling a house as executor in an unfamiliar area. I invited three local agents to advise on value and the sales process. Orchards' representative was so much more professional than the others. He was on time; he had researched the property, telling me what work had been carried out and what permissions had been obtained from the council; he had a tape measure, he identified potential damp patches or problem areas, he went into the loft and he was able not only to give specific value, but offer advice on how to present, sell and market the house. The house was advertised on a Friday, by the end of that day a viewing had taken place and an offer received. The following day a sale was agreed which was finalised within two months. Orchards looked after my interests throughout, as well as those of the buyer, and we concluded the deal with all of us feeling we had been well supported. Orchards carried out many minor administrative matters such as meter readings as I live so far away, they were truly my agents in the area. High recommended.

Anne · 12 August 2016

★★★★★ 3/5

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Disappointed

In general Orchards have been very helpful and proactive. However, we recently lost our buyers due to the fact that Tom didn't 'read' our situation with either understanding or empathy. We have an easily resolvable access problem which our solicitor is working on. It is so resolvable that our house insurance is paying our costs. Tom spooked our buyers into pulling out of the sale instead of referring them directly to us for the facts in their entirety. Subsequently we have lost the house of our dreams and a lot of angst has been caused on both sides. This situation required diplomacy and tact and a modicum of intelligence correctly executed. We are very saddened by the inept handling and write this so that this never happens to a future buyer and Tom learns from his bungling. I am hoping to salvage this uncomfortable situation, but that all depends on whether our buyer is still willing to listen. Yesterday I collected our key- I was barely acknowledged. Thank you Orchards.

Angela · 27 July 2016

★★★★★ 5/5

Google

Known Mathew and Ellie for a while now and can see why they have been rated one of the best agents in the UK So helpful and knowledgeable Highly recommend

Alan · 16 September 2018

★★★★★ 5/5

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The perfect service

Our experience of Orchards estates has been nothing short of exceptional! They effortlessly mix professionalism with friendliness! From our first contact the staff have been efficient and warm. They always arrived in plenty of time before the scheduled viewings and we felt comfortable enough to give them a key so they were able to conduct viewings even if we weren't at home. The feedback was always relayed promptly and you were able to discuss how the property had been received and any interest the prospective buyers may have shown, along with their current market position (cash buyers, in a chain etc). The brochure was completed both quickly, and with care whilst the picture and video quality along with their keen attention to detail is second to none! I can't recommend them highly enough Mr & Mrs Dillon-White

Jacqueline · 13 April 2016

★★★★★ 5/5

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Best we've ever seen!

Have been in contact with Elle at Orchards Estates and am pleased to say that she is such a friendly, honest and accommodating person! We were presently surprised at how the staff here work around you to get the job done. Happy to meet at short notice, respond to emails and messages promptly and all available outside the normal business hours that can restrict people with a full time work. Could not recommend these guys enough! Thank you

Anonymous · 12 May 2016

★★★★★ 5/5

Google

We’ve been so grateful to the team at Orchard who’ve helped us with the sale of our family home and the purchase of our fantastic new house. They got us a surprisingly good sale price which gave us a much better deposit. We really cannot thank them enough and would highly recommend them to anyone who’s buying or selling. Richard

ADGE · 30 July 2022

★★★★★ 5/5

Google

I recently used orchards estate to let my property for me. Absolute pleasure to deal with this company. They found a tenant within a couple of days and the whole process was dealt with in a friendly and professional manner. Always a member of staff available to deal with any questions I had. They have recently been voted the best estate agent in the country and from my dealings with them I can see why

Rich · 16 September 2018

★★★★★ 5/5

Google

An award winning agent who cares about their customer. It’s very clear all the staff love working at Orchards and care about their customers. They are always happy to take your call, are pro active and are very knowledgeable.

Adam · 16 September 2019

★★★★★ 5/5

Google

Did what they said they would do! Sold my house! Agreed to market on Friday, viewing on Sunday, sold on Monday. Couldn’t be more happier. Matched the perfect buyer first time round. The ink wasn’t even dry on the 0 week contract. Not always this easy to sell a house this quickly, but the way they set out to sell our home was exactly the approach we wanted. Putting customers first. Highly recommend

Chris · 31 July 2018

★★★★★ 5/5

Google

An excellent service provided by Alex and all of the team who achieved a quick and fantastic result in selling our property. Would not hesitate to use them again and can thoroughly recommend them.

Geoff · 4 May 2024

★★★★★ 1/5

Google

I will keep on putting the review so you take it down I will carry on putting it on you do not deserve to remain in business you are rude called us liars and you were very unprofessional and a bully I hope that people get the chance to understand what you are like if things do not go your wayNegativeQuality, Professionalism, Value

Shirley · 20 June 2021

★★★★★ 5/5

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Excellent agents who try very hard

We found Orchards Estates a pleasure to deal with. Unfortunately we found our ideal property with another agent but we had very specific requirements and what we were looking for was not easy to find. However we were very impressed that Orchard Estates tried very hard and always kept in touch without being pushy. Just our experience of course but we would recommend giving them a try when buying or selling.

Brian · 1 December 2016

★★★★★ 5/5

Google

Recently needed to sell my mother's house, I was helped though the whole process by a lovely young lady called Tianna Amor, she couldn't do enough for me. She helped make a very difficult thing so easy for me and kept in constant touch with me right to the end. Was very surprised as she was a very young lady but she knew what she was doing.

Lyn · 16 September 2019

★★★★★ 5/5

Google

Used orchards to find a suitable home to rent for our family! The girls in the office were so professional and friendly! Extremely good service! And will definitely use again. Highly recommended!

Philip · 19 March 2020

★★★★★ 5/5

Google

Exceptional service. They went above and beyond to make our sale happen which looked in doubt at times. I couldn't recommended them highly enough. Thank you guys!PositiveProfessionalism

Katy · 20 June 2021

★★★★★ 5/5

Google

We found Orchards to be professional and very helpful. Tom offered plenty of good advice and his knowledge and experience of the housing market helped us to sell our property at an achievable price.

Helen · 16 September 2018

★★★★★ 5/5

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Fab!

Professional, personable and supportive are three words that my husband and I would use to describe Orchards after having bought and sold a property with them. We have been really impressed by the knowledge, expertise and enthusiasm from Tom and Elle in particular. Orchards adds innovation and that 'spark' to the Somerset property market. We would highly recommend them as an agent to both buyers and sellers.

MW · 11 March 2017

★★★★★ 5/5

Google

Friendly and approachable staff. So useful to have them available outside of my work hours. My house sold for the asking price and was completed within 10 weeks! Great service throughout.

Liz · 16 September 2017

★★★★★ 5/5

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Professional, Informative and Helpful, end result Sold stc.

Helpful team on hand to advise, many viewings on our property with a good result sold (subject to contract). Orchards have marketed our property extremely well and cannot thank them enough for their hard work selling our house, virtual tour has provided really good exposure for selling our house. Would recommend Orchards who have sold (stc) both my property and my mothers.

Anonymous · 2 June 2016

★★★★★ 5/5

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Full asking price within 12 days!

Orchards Estates have made the process of selling our house so easy. From the initial consultation and set up through to arranging viewings and providing feedback, their service has been excellent. A great mix of professionalism, friendliness, optimism and efficiency! If further proof is needed they secured an offer of full asking price within 12 days of going onto the market!

Caroline · 21 June 2016