Trusted Agent profile · Stoke on Trent · Staffordshire
Verified
★★★★★
322 reviews across 1 platform
129 Church Street, Stoke on Trent, Staffordshire, ST4 1DB
Wards Property Management's office in Stoke on Trent, Staffordshire, at 129 Church Street, is rated 4.6 out of 5 across 322 reviews on 1 platform, including 322 Google reviews rated 4.6. It won Trusted Agent in The Trusted Agent 2026 awards.
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The Trusted Agent 2026 results for Wards Property Management, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Stoke on Trent office, from every platform, shown as written. First names only.
5/5
GoogleAn easy and quick process with very friendly staff who pointed me and my flatmate in the right direction towards where was best to look for a new flat. Special thanks to Caroline for making the process as simple as possible and always keeping us informed. Also thanks to Kim for helping us sort the final details in the office. All round very happy with our service.
5/5
GoogleExcellent service... can't recommend them enough! Friendly staff and wonderful service :)
Thank you for your kind words, appreciate you leaving the review
5/5
GoogleWards have been managing my properties for about 4 years now and I really enjoy working with the team :) They are reliable, knowledgeable about the area and good with tenants. Caroline manages my tenants in a caring and firm way - my properties and tenants are in good hands!!
Thanks for your kind words, always appreciated and will be passed over to the team :)
5/5
GoogleI came across Caroline in the early stage of my search for properties via company let route and a year later still going strong. She’s always there when you need her even after working hours and haven’t seen many letting agents like her. She’s the property letting Angel.
Hi, Kobina. We appreciate the kind words and are glad we could provide you with a positive experience!
5/5
GoogleGreat letting agency Justin and his team are always on hand to help!!
Thanks for your kind words 😃 …
5/5
GoogleHave used Wards Property for over ten years always comunicate and deal with issues, very helpfull Justin knows then local area like the back of his hand five stars it not enough.
Thank you for your kind words, great working with you.
5/5
GoogleJustin and Stacey are insightful, helpful & provide high levels of customer service always. They aim to make everyone happy - the tenant, buyer, landlord, seller & even the handyman. Great service!
Hello! Thank you so much for your honest feedback, its great to know that we did a good job and helped you ! . Thank you again from Justin and the whole Wards Property team!
5/5
GoogleReally helpful staff that’s been trying to get us into our new flat as soon as possible. Kim has been going out of her way to get everything ready for us.
Thank you so much for your feedback, Justin and the whole Wards Property team!
5/5
GoogleI have dealt with Stacey on several occasions and have found her to be efficient and resolves issues with minimum fuss. I would definitely recommend Stacey and this agent to anyone.
Hello! Thank you so much for your honest feedback, its great to know that we did a good job and helped. Thank you again from Justin and the whole Wards Property team!
5/5
GoogleI've dealt with Ward's for nearly ten years now, and can only highly praise a congratulate them on the excellent and professional service they provide to landlords and tenants alike.
Hello! Thank you so much for your honest feedback, its great to know that we did a good job and helped you guys build your portfolio and help you along with your journey! . Thank you again from Justin and the whole Wards Property team!
5/5
GoogleSuperb letting agents who have managed our properties for a number of years. One of the most proactive and professional agents we've worked with and look forward to a continuing professional relationship. Highly recommended.
I wanted to take a moment to personally thank you for taking the time to write a review of your experience with Wards Property. Your feedback is incredibly valuable to us, and we truly appreciate you sharing your thoughts. At Wards Property, we strive to provide the best service possible, and your input helps us continue improving and growing. Should you have any additional comments or need further assistance, please don't hesitate to reach out. Once again, thank you for your time and your kind words.
5/5
GoogleGood staff local lettings boss Justin Ward with good customer service nothing is too much trouble will look after you as a tenant and a landlord
Glad you made the right choice :) it's great to know that we did a good job and helped you guys with your journey! . Thank you again, Justin and the whole Wards Property team!
5/5
GoogleAll Sales and Management staff very friendly and great to work with. We have sometimes let them down but they have always supported our business, Thanks Team.
Hello! Thank you so much for your honest feedback, its great to know that we did a good job and helped you guys build your portfolio and help you along with your journey! . Thank you again from Justin and the whole Wards Property team!
5/5
GoogleWards have been fantastic from the day I handed the key . They have managed and renovated and let my house very efficiently, I’m very grateful for the service they have provided and would definitely recommend them to landlords who want a hassle free journey of being a landlord.
Hi, Sagnam. We are thrilled to learn that you had a positive experience with us!
5/5
GoogleDespite the fact that I am still a prospective tenant in search of an abode to live in, with the way that Carolyn has treated me and my application, I can unequivocally say that Wards Property is top-notch customer-centric and reliable property manager to do business with. Wards Property staff are professional and accommodating.
Thank you for your kind words I will ensure they passed over to Caroline 😃 …
5/5
GoogleJustin is a pleasure to deal with. They make everything seem so straightforward and found me a tenant very quickly. Very friendly agents. Thank you all!!!
Hello! Thank you so much for your honest feedback, its great to know that we did a good job and helped you Thank you again from Justin and the whole Wards Property team!
5/5
GoogleJustin & the team at Wards Property are great. We have worked with them for the last 8 years and will continue to do so.
Thank you for your kind words
5/5
GoogleA top level service. Wards have been looking after my properties for years and they continue to do an excellent and proactive job of looking after them. Thank you
Thank you so much for your kind words! We’re thrilled to hear about your positive experience with us. It was our pleasure to assist you, and we’re glad we could help make a difference. Your feedback means a lot to our team, and we look … More
5/5
GoogleWork with Wards regularly. Staff in particular Sam are extremely friendly, professional and knowledgeable. Doing business with them is a pleasurable experience. Highly recommended
Thank you for your kind words, I’ll pass them along to Sam 😄
5/5
GoogleI have rented 3 properties through Wards over the past 15 years and I can’t thank them enough! They’ve always gone above and beyond and really looked after me. I can highly recommend renting through them and I wouldn’t rent from anyone else.
Hi, Alexandra. We are thrilled to learn that you had a positive experience with us!
5/5
GoogleDespite the fact that I am still a prospective tenant in search of an abode to live in, with the way that Carolyn has treated me and my application, I can unequivocally say that Wards Property is top-notch customer-centric and reliable property manager to do business with. Wards Property staff are professional and accommodating.
Thank you for your kind words I will ensure they passed over to Caroline 😃
1/5
GoogleVery bad experience with them customer with them last years.explain to them everything but in response nothing always excuses
I am really sorry to read this however I think that you may possibly have the wrong Wards property as I do not see your name in our database … More
5/5
GoogleCaroline has been extremely efficient at meeting our needs by addressing any concerns we have had, including any faults in the flat.
Hello! Thank you so much for your honest feedback, its great to know that we did a good job Thank you again from Justin and the whole Wards Property team!
5/5
GoogleGreat staff very friendly always there when you need them if u have a problem Justin is very helpful all the time 5stars definitely
Thanks for your kind words :)
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Yes. In The Trusted Agent 2026 awards: Wards Property Management, Stoke on Trent won Trusted Agent.
Tell us what you need and we'll pass your enquiry to Wards Property Management and up to three other top-rated agents near Stoke on Trent.
