Every review we hold for the Stoke on Trent office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleWards Property is a fantastic company, offering online viewings for their properties, which provides flexibility and gives tenants a good chance to decide whether or not they actually want to make a visit the property
They are kind, very professional, and very quick to respond. I would highly recommend going to Wards over other Lettings Agents, as I've found that some other companies are rather unresponsive or unprofessional in their correspondence
Susan · 30 June 2023
Agent replied · 30 July 2023
Thank you for your kind review, always appreciated
★★★★★ 5/5
GoogleWard Property makes the daunting task of finding a home a breeze with their superb services and welcoming staff. They not only provide top-notch assistance but also create a warm and friendly atmosphere, making the journey of finding a home an enjoyable experience. Highly recommended for anyone in search of their next place to call home!
Mu · 20 May 2024
Agent replied · 19 June 2024
Hi, Mu. Thank you so much for leaving us a stellar review!
★★★★★ 5/5
GoogleViewed the house on the Friday and moved in on the Wednesday, referenced us quickly and helped with anything that we didn’t understand.
Also very quick with fixing the boiler too, Caroline was helpful with universal credit when I lost my job.
Faye · 18 June 2020
Agent replied
We always try to think outside the box and support everbody where we can, Thank you again from Justin and the whole Wards Property team!
★★★★★ 5/5
GoogleKim and her team are exemplary, and go above and beyond for all my letting needs
Roma · 31 October 2023
Agent replied · 30 December 2023
Hi, Roma. We appreciate the kind words and are glad we could provide you with a positive experience!
★★★★★ 5/5
GoogleMe and the fiancée viewed a lovely 2 bed house with Wards. After asking the knowledgeable viewing rep (I believe her name was Carol? Apologies if it wasn’t!) I phoned the office and spoke to Melodi who talked me through the application …
Will · 17 September 2019
Agent replied
Thanks for the very kind words :) Glad we were able to help you
★★★★★ 1/5
GoogleAbsolute shambles of a company. Justin has the manners of a pig and is nothing but a bully. Property not fit to live in with zero support from anyone at wards. Stay well clear.NegativeProfessionalism
Nicholas · 12 December 2021
Agent replied · 11 December 2024
Hi Nicholas I am saddened by the review that you have given and I would certainly like to work out what we have or haven’t done and try to resolve whatever the issues may have been.
I have looked through our database and don’t see you linked to any properties on there, maybe a friend or family members ?
I have looked on your social media and see that we have quite a few mutual friends, I’m sure if you asked them they would confirm I am a very friendly and outgoing person and certainly not a bully, I would love the opportunity to try and help if you wished to contact me directly on 01782 848 700 justin@wardsproperty.co.uk
Would love the opportunity to try and help whatever the circumstances may be
★★★★★ 5/5
GoogleWent to Wards Property after an unhappy experience with a 'national' estate agents. Justin Ward is now doing an excellent job in the management of my property in Stafford. I'm happy, the tenant is happy, what more do you need?
Dora · 9 September 2020
Agent replied
Hello! Thank you so much for your feedback, its great to know that we did a good job . Thank you again from Justin and the whole Wards Property team!
★★★★★ 1/5
GoogleAbsolutely terrible. Lived in a property for nearly two years under these. Where do I begin?
Firstly we sent multiple reports of problems and issues with the property which were there before I moved in, nothing ever got done about any of them and was ignored multiple times.
Was told I had a house inspection, actually turned out the landlords were selling the house that I didn’t find out until an estate agent turned up at my door telling this.
Staff are blunt, not helpful and just seem outright lazy. Asked for my deposit back three times, was never even told the process of how to until my ex house mate called aswell. Still no real time of when I’ll get it back as the lady on the phone barely spoke, was very unhelpful and just seemed to have a general lack of any motivation for her job.
I highly recommend going with another agency as I’ve had nothing but persistent issues and two years down the line nothing was done about it.
Nova_UK · 15 March 2022
Agent replied
Hi, Really sorry to hear that this was your experience, to help me to establish what went wrong maybe you could confirm that property that you were living in and hopefully we can learn from this to help others justin@wardsproperty.co.uk
★★★★★ 1/5
GoogleWards bought my house I was staying in from my old landlord within the last two weeks of me staying there. As soon as wards occupied the property they sent me and my housemates text messages (despite us never consenting for our numbers to be handed to them) threatening legal action if we didn't pay several thousand pounds of "unpaid" rent which I'd been paying all throughout the year. Automated texts wrongly threatening legal action was the first red flag.
After moving out I've had to text, call and email for two weeks to get my deposit back from my old place and between the new landlord, wards and my old letting agency, nobody seems to know where it is, despite me having proof the deposit was transferred with the sale of the house. I've been ignored and hung up on several times by the new owner too. Deposits should be sent automatically, you shouldn't have to call 3-4 different parties just to find out who has your own money.
Overall this company is very unprofessional and unhelpful, if you're a student then Greenpad are your best bet as they are properly tailored to student housing and the needs of students like myself.
In response to the managers response,
The automated text message was not "quickly followed up" with an apology, it took nearly an hour to get an automated message. Even so, housing agencies should not be in the business of threatening court action as an automated text, especially not when it is the first time contacting the tenant.
If it is genuinely the fault of the new owner then wards obviously has a very low bar of standards for its landlords and I advise caution to anyone and to read the other one star reviews before choosing a housing agency.
Jay · 15 March 2022
Agent replied
Hi Jay, I understand your frustration and assure you that we are working to resolve the deposit issue for you. As you are aware we have not received as we were not the agent or landlord when you moved into the property, it and that your previous landlord Callum said that it is with the new owner. The new owner said that he doesn't have it. Please rest assured regardless of what I feel is a very unfair review of Wards Property that I will still personally resolve this matter for you and ensure the deposit is returned. I understand that the automated text message was quickly followed by an email and another text message apologising as soon as we realised that the opening balance had not been set correctly. Again sorry for the automated text message and as previously mentioned I will get to the bottom of the deposit issue for you. Feel free to contact me directly should you wish
Justin Ward
justin@wardspproperty.co.uk
★★★★★ 5/5
GoogleCaroline at Wards Property Management was extremely professional, knowledgeable and efficient. Nothing was too much trouble. She even offered to support the viewings for us on her day off. She negotiated everything for us and out property was sold in a very short space of time. We would recommend her and Wards Property Management unreservedly. Thnaks again Sian and Andrew Holt
Sian · 4 May 2025
★★★★★ 5/5
GoogleI have been renting properties from Wards Property for several years, I have always been impressed with the service provided and the level of knowledge of Justin and his team.
Kevin · 19 April 2022
Agent replied
Thanks for the Kind words Kevin, much appreciated and it’s great to work with you too
★★★★★ 1/5
GoogleAbsolute shambles of a company. Justin has the manners of a pig and is nothing but a bully. Property not fit to live in with zero support from anyone at wards. Stay well clear.NegativeProfessionalism
Nicholas · 20 June 2021
Agent replied · 19 June 2024
Hi Nicholas I am saddened by the review that you have given and I would certainly like to work out what we have or haven’t done and try to resolve whatever the issues may have been.
I have looked through our database and don’t see you linked to any properties on there, maybe a friend or family members ?
I have looked on your social media and see that we have quite a few mutual friends, I’m sure if you asked them they would confirm I am a very friendly and outgoing person and certainly not a bully, I would love the opportunity to try and help if you wished to contact me directly on 01782 848 700 justin@wardsproperty.co.uk
Would love the opportunity to try and help whatever the circumstances may be
★★★★★ 5/5
GoogleFrom the very first telephone conversation through to renting a home Kevin was knowledgeable, informative and did his utmost to expedite negotiations. Kevin showed true professionalism and was empathetic to my needs. By far the best agents …
David · 18 June 2020
Agent replied
Hello! Thank you so much for your honest feedback, its great to know that we did a good job and helped you guys build your portfolio and help you along with your journey! . Thank you again from Justin and the whole Wards Property team!
★★★★★ 5/5
GoogleAn easy and quick process with very friendly staff who pointed me and my flatmate in the right direction towards where was best to look for a new flat. Special thanks to Caroline for making the process as simple as possible and always keeping us informed. Also thanks to Kim for helping us sort the final details in the office. All round very happy with our service.
Gloria · 2 March 2021
★★★★★ 5/5
GoogleWards have been managing my properties for about 4 years now and I really enjoy working with the team :) They are reliable, knowledgeable about the area and good with tenants. Caroline manages my tenants in a caring and firm way - my properties and tenants are in good hands!!
Tllesley · 20 May 2024
Agent replied · 19 June 2024
Thanks for your kind words, always appreciated and will be passed over to the team :)
★★★★★ 5/5
GoogleI came across Caroline in the early stage of my search for properties via company let route and a year later still going strong. She’s always there when you need her even after working hours and haven’t seen many letting agents like her. She’s the property letting Angel.
Kobina · 20 May 2024
Agent replied · 19 June 2024
Hi, Kobina. We appreciate the kind words and are glad we could provide you with a positive experience!
★★★★★ 5/5
GoogleGreat letting agency Justin and his team are always on hand to help!!
Jack · 30 June 2023
Agent replied · 30 July 2023
Thanks for your kind words 😃 …
★★★★★ 5/5
GoogleHave used Wards Property for over ten years
always comunicate and deal with issues, very helpfull
Justin knows then local area like the back of his hand
five stars it not enough.
Khalid · 30 July 2020
Agent replied
Thank you for your kind words, great working with you.
★★★★★ 5/5
GoogleJustin and Stacey are insightful, helpful & provide high levels of customer service always. They aim to make everyone happy - the tenant, buyer, landlord, seller & even the handyman. Great service!
David · 18 July 2020
Agent replied
Hello! Thank you so much for your honest feedback, its great to know that we did a good job and helped you ! . Thank you again from Justin and the whole Wards Property team!
★★★★★ 5/5
GoogleReally helpful staff that’s been trying to get us into our new flat as soon as possible. Kim has been going out of her way to get everything ready for us.
James · 11 September 2020
Agent replied
Thank you so much for your feedback, Justin and the whole Wards Property team!
★★★★★ 5/5
GoogleI have dealt with Stacey on several occasions and have found her to be efficient and resolves issues with minimum fuss. I would definitely recommend Stacey and this agent to anyone.
Steffen · 18 July 2020
Agent replied
Hello! Thank you so much for your honest feedback, its great to know that we did a good job and helped. Thank you again from Justin and the whole Wards Property team!
★★★★★ 5/5
GoogleI've dealt with Ward's for nearly ten years now, and can only highly praise a congratulate them on the excellent and professional service they provide to landlords and tenants alike.
Wolton · 18 July 2020
Agent replied
Hello! Thank you so much for your honest feedback, its great to know that we did a good job and helped you guys build your portfolio and help you along with your journey! . Thank you again from Justin and the whole Wards Property team!
★★★★★ 5/5
GoogleSuperb letting agents who have managed our properties for a number of years. One of the most proactive and professional agents we've worked with and look forward to a continuing professional relationship. Highly recommended.
Aaron · 9 October 2024
Agent replied · 23 October 2024
I wanted to take a moment to personally thank you for taking the time to write a review of your experience with Wards Property. Your feedback is incredibly valuable to us, and we truly appreciate you sharing your thoughts.
At Wards Property, we strive to provide the best service possible, and your input helps us continue improving and growing. Should you have any additional comments or need further assistance, please don't hesitate to reach out.
Once again, thank you for your time and your kind words.
★★★★★ 5/5
GoogleGood staff local lettings boss Justin Ward with good customer service nothing is too much trouble will look after you as a tenant and a landlord
Lord · 7 March 2021
Agent replied
Glad you made the right choice :) it's great to know that we did a good job and helped you guys with your journey! . Thank you again, Justin and the whole Wards Property team!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
