Every review we hold for the Stoke on Trent office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleAn absolute delight of an estate agents to deal with. All the staff are polite, friendly and extremely helpful. Would definitely recommend to friends and family to use
Timothy · 13 March 2026
Agent replied · 13 April 2026
Thank you once again for your kind recommendation, Timothy.
We’re really pleased to hear that you’ve found the team polite, friendly and helpful throughout your experience with us. Providing a supportive and approachable service is something we place a great deal of importance on.
It means a lot that you would recommend us to friends and family, thank you for taking the time to share your feedback.
★★★★★ 5/5
Google“I had a fantastic experience with wards property .The service was top-notch, professional, and very responsive. They made the entire process smooth and stress-free. Highly recommend their services!”
Israr · 13 March 2026
Agent replied · 13 April 2026
Thank you for your kind feedback, Israr.
We’re really pleased to hear that you had a positive experience with our team … More
★★★★★ 5/5
GoogleGreat experience with Wards Property in Stoke-on-Trent. Professional, efficient, and always quick to respond. The whole process was smooth and hassle-free from start to finish. Highly recommended.
Elise · 13 March 2026
Agent replied · 13 April 2026
Thank you for your kind feedback, Elise.
We’re really pleased to hear that your experience with Wards Property was smooth … More
★★★★★ 5/5
GoogleI recently used Wards Property in Stoke-on-Trent for lettings and property management services and was extremely impressed with the level of service provided throughout. …
Archie · 13 March 2026
Agent replied · 13 April 2026
Thank you for your detailed and thoughtful feedback, Archie.
We’re really pleased to hear that you were impressed with the level of service … More
★★★★★ 5/5
GoogleExcellent service from Wards Property Management Ltd! The team was professional, efficient, and very supportive throughout the entire process. They handled everything smoothly and kept me well-informed at every stage.
Their reliability and attention to detail really stood out. I would highly recommend them to anyone looking for dependable and high-quality property management services!
Abujor · 30 March 2026
★★★★★ 5/5
GoogleMe and the fiancée viewed a lovely 2 bed house with Wards. After asking the knowledgeable viewing rep (I believe her name was Carol? Apologies if it wasn’t!) I phoned the office and spoke to Melodi who talked me through the application process.
In a matter of days we’re due to move in and we couldn’t be happier! Absolutely smashing, thank you Wards <3
Will · 30 July 2020
Agent replied
Thanks for the very kind words :) Glad we were able to help you
★★★★★ 5/5
GoogleWards have been managing my properties for many years.
They are superb.
Hitesh · 22 May 2026
Agent replied · 22 August 2026
Thank you, Hitesh. We really appreciate your continued trust and loyalty over the years. It’s a pleasure managing your properties, and we look forward to working with you for many more years to come.
★★★★★ 5/5
GoogleReally nice people work at wards very polite and allways happy to help you lovely clean office and allway welcome you
Joanna · 13 March 2026
Agent replied · 13 April 2026
hank you for your kind words, Joanna.
We’re really pleased to hear that you’ve found the team polite and helpful, creating a welcoming and supportive environment for everyone who visits us is something we place a lot of importance on.
★★★★★ 5/5
GoogleExcellent business and customer care of the highest standard I have ever seen, great staff always available to help at anytime.
ROBBIE · 13 March 2026
Agent replied · 13 April 2026
Thank you for the fantastic feedback, Robbie, We genuinely appreciate your comments about our customer care, delivering a high standard of service consistently is something we work hard on every day.
It’s great to know you’ve found the team approachable and available when needed. That level of accessibility and support is something we take pride in.
Thank you again for taking the time to leave such positive feedback, it means a great deal to all of us.
★★★★★ 5/5
GoogleRented a room with Wards property and they have been responsive all through! Whenever I’ve needed anything fixing, it’s been done promptly and properly. The whole team and especially the director, Justin has gone above and beyond, even replying emails and sorting out things outside of their normal office hours. Highly recommended, you won’t be disappointed!PositiveResponsiveness, Quality, Professionalism, Value
Juli · 25 August 2021
Agent replied
Thank you for your kind words, you were a great tenants and always very friendly
★★★★★ 5/5
GoogleMe and the fiancée viewed a lovely 2 bed house with Wards. After asking the knowledgeable viewing rep (I believe her name was Carol? Apologies if it wasn’t!) I phoned the office and spoke to Melodi who talked me through the application process.
In a matter of days we’re due to move in and we couldn’t be happier! Absolutely smashing, thank you Wards <3
Will · 6 June 2020
Agent replied
Thanks for the very kind words :) Glad we were able to help you
★★★★★ 5/5
Google👋 Hi wards property thanks for letting to me. Speacial thanks to Caroline for excellent help 🙏. I am so grateful for your services. 5 🌟 …
Paul · 20 May 2024
Agent replied · 19 June 2024
Hi, Paul. We are thrilled to learn that you had a positive experience with us!
★★★★★ 5/5
GoogleI have been using Wards for a year now and I would highly recommend. Professional, accommodating and trustworthy !
Arfan · 13 March 2026
Agent replied · 13 April 2026
Thank you for your kind recommendation, Arfan.
We’re really pleased to hear that you’ve had a positive experience with us over … More
★★★★★ 5/5
GoogleWe have been tenants with Wards for just under a year now and have found the company and staff to be very helpful. In particular, our boiler stopped working a couple of weeks before Christmas and the team were extremely helpful and got engineers out to us very quickly meaning we had hot water and heating on in the freezing weather.
Julian · 9 September 2020
Agent replied
Hello! Thank you so much for your feedback, its great to know that we did a good job . Thank you again from Justin and the whole Wards Property team!
★★★★★ 5/5
GoogleExcellent service from Justin and the team really helpful best agent I have dealt with thank you
Dav · 16 October 2024
Agent replied · 30 December 2023
Hi, Dav. Thanks for taking the time to share your positive experience. We truly appreciate it!
★★★★★ 5/5
GoogleDespite the trials and tribulations of being a new landlord Kim and Justin were helpful in every situation...including an emergency when the keys to the house wouldn't work. They made sure I was aware of the new laws coming in and made sure I had all the right certificates in place. Don't go with anyone else.. You won't be disappointed.”
Ties · 6 October 2020
Agent replied
Glad you made the right choice :) it's great to know that we did a good job and helped you guys with your journey! . Thank you again, Justin and the whole Wards Property team!
★★★★★ 5/5
GoogleIt was such a seamless exercise to a get an apartment here with the help of Caroline. Her immense commitment really helped me despite my busy schedules and I like the house. Thanks Caroline, I will recommend wards property to my friends and colleagues
Adenike · 22 February 2023
Agent replied · 30 July 2023
Hi Adenike, thank you for your kind review, we appreciate your feedback
★★★★★ 5/5
GoogleWe have worked with Wards since 2007 and have always found them to be professional, helpful with a 'can do' attitude. Whoever you deal with in the team they are always professional and friendly. Any issues are dealt with quickly whether they be easy or complicated. We would have no hesitation in recommending Wards Property Management in dealing with property management, property sales and advice.
Lesley · 9 October 2024
Agent replied · 30 December 2023
Hi, Lesley. Thanks for taking the time to share your positive experience. We truly appreciate it!
★★★★★ 5/5
GoogleSpoke with Justin yesterday . Great communication. Understand everything I asked .. highly recommend 👌 …
Jacqueline · 25 September 2024
Agent replied · 23 October 2024
Hi Jacqueline, you were a pleasure to deal with and you were very efficient with your assistance
★★★★★ 5/5
GoogleAmazing customer service.. great attention to detail...highly recommend to other customers,you wont b disappointed x
Demon · 13 March 2026
Agent replied · 22 August 2026
Thank you for your brilliant review and recommendation. Providing great customer service with close attention to detail is exactly what our team strives for, so your comments mean a great deal to us. We really appreciate your support!
★★★★★ 5/5
GoogleCaroline was amazing help! She got us our dream home and kept me updated throughout the process! Definitely recommend ❤️
Jasmine · 20 May 2024
Agent replied · 19 June 2024
Hi, Jasmine. We are thrilled to learn that you had a positive experience with us!
★★★★★ 5/5
GoogleAbsolutely outstanding service from the team at Wards Property in Stoke-on-Trent. …
Jay · 13 March 2026
Agent replied · 13 April 2026
Thank you for your kind and detailed review, Jay.
We’re really pleased to hear that your experience with Wards Property has been … More
★★★★★ 5/5
GoogleJust And the team so professional from start to finish 🙏 …
Simon · 13 March 2026
Agent replied · 22 August 2026
Thank you, Simon! It was a pleasure helping you, and I’m delighted that you found the whole team professional from start to finish. Your kind feedback is really appreciated. 🙏 …
★★★★★ 5/5
GoogleWards Agents were very polite, professional and friendly. It was very straight forward, they were helpful and went the extra mile efforts to ensure we overcame any issues. Justin is very knowledgeable and I can't sing his praises enough. We go to pick the new keys up after only seven days to our new home.
Edwin · 18 June 2020
Agent replied
Hello! Thank you so much for your feedback . Thank you again from Justin and the whole Wards Property team!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
