Every review we hold for the Stoke on Trent office, from every platform, shown as written. First names only.
★★★★★ 1/5
GoogleI write in response to the posting from Wards regarding their appalling service.
1. We had successfully let our property for 4 years @ £835 pcm.
2. Wards took 6 months and bemoaned the property condition despite that property having had the benefit of a brand new bathroom and kitchen - the bathroom was floor to ceiling tiling and cost £10,000 including many luxury fittings.
3. Wards had previously been in control of another property I own where the tenant burned the property to the ground due to Wards inadequate checks to the premises.
4. They had the property for six months and attempted to let to individuals who had no employment records, who were self confessed self employed with no employment history
I will not tolerate the lies peddled by this amateur organisation that failed to rent my properties. They employed 3rd party persons to view - some of which were so fat they couldn't even climb a set of stairs to view the property.
THEY ARE AN ABSOLUTE DISGRACE.
We have now begun legal action against them and a complaint to their Ombudsman to hold them to account for their failures. Instead of owning their absolute rubbish about us as landlords (and we rent penthouses in Didsbury without any problems) they seek to besmirch our reputation instead of owning their own failures.
Rest assured we will do everything in our power to hold them to account.
REGALTY ESTATES
Legal · 13 March 2026
★★★★★ 5/5
GoogleI've been dealing with wards for some 17 years. The company is excellent. They have a very good knowledge of the rental market. This is a one stop shop for the landlords offering all services from finding tenants through to certificates and the rest. Very professional company.
Alan · 13 March 2026
Agent replied · 23 October 2024
I wanted to take a moment to personally thank you for taking the time to write a review of your experience with Wards Property. Your feedback is incredibly valuable to us, and we truly appreciate you sharing your thoughts.
At Wards Property, we strive to provide the best service possible, and your input helps us continue improving and growing. Should you have any additional comments or need further assistance, please don't hesitate to reach out.
Once again, thank you for your time and your kind words.
★★★★★ 5/5
GoogleI saw a post saying they wanted to help Key workers, affected by the pandemic, I stayed in a room without paying for 7 weeks I couldn’t believe it. Thank you guys, Amazing
Zuri · 22 June 2026
Agent replied
Glad to support you guys :) Stay Safe
★★★★★ 5/5
GoogleWent to view a house with my partner. The agent was very nice and understanding of our needs also recommended other properties that were local. Very nice and professional showed a lot of empathy considering my circumstances thank you all keep it up 🙂 …
Anjum · 13 March 2026
Agent replied · 13 April 2026
Thank you for your kind feedback, Anjum.
We’re really pleased to hear that your viewing experience was a positive one and that the agent was able to take the time to understand your needs and recommend suitable local alternatives.
We always aim to approach every situation with professionalism and empathy, as we understand that moving home can come with its own challenges. It’s great to know this was reflected in your visit.
We truly appreciate you taking the time to share your experience and wish you all the very best with your property search. Please don’t hesitate to reach out if we can assist further.
★★★★★ 5/5
GoogleCaroline is very nice, at the same time she is very experienced in properties, tenants and landlords management, gives good advice and assistance to each party. She was so awesome to give her support during last Christmas and New Year weeks because the old tenants were left before the festive holidays and after a refurb, the property is tenanted quickly in good rent 💰. Thanks so much Caroline.☺️👍🏻👍🏻
Elizabeth · 8 March 2023
Agent replied · 30 July 2023
Hi Elizabeth, thank you for your kind review, we appreciate your feedback
★★★★★ 5/5
GoogleI have been working with Justin and his team for nearly 10 years, on a number or projects as well as having my property portfolio managed also. I could not be happier. I would highly recommend the Wards team and the experience Justin brings to the table. I could not do it without them. Keep up the hard work.
Richard · 31 October 2023
Agent replied · 30 December 2023
Hi, Richard. Thanks for taking the time to share your positive experience. We truly appreciate it!
★★★★★ 5/5
GoogleAMAZING SERVICE AND DEFINITELY DIFFERENT TO THE OTHER LETTING AGENTS OUT THERE!!!
I have dealt with other local letting agents before and they really don't care about the service they provide aslong as they get their commission quickly!
Justin and Mellodi (including the rest of the team) were much much different! They pride their service and work differently. They are at hand at all times, even in the evening when help was needed. Not only that, they were professional and polite at all times. The most important thing was they communicated every step of the way and returned every phone call!
Wards Property were excellent when I wanted to let my property out. They were extremely professional, courteous and had an extra keen eye for detail. They really went up and beyond with their service by ensuring all the T's and C's were crossed correctly and there was no loophole whatsoever. It really helps when the agent has actual knowledge of the letting market.
Wards Property don't just care about volume and their commission like other agencies, Wards pride themselves on the service provided and also ensure landlords investments are protected and looked after.
The level of service provided by Wards Property, installs me with confidence that there are genuine businesses out there who pride themselves in the field they specialise in.
Avoid the branded agents and use Wards Property, you will get a much better personalised service for your needs as a landlord or tenant.PositiveResponsiveness, Quality, Professionalism
Alykhaan · 20 June 2021
Agent replied · 19 June 2024
Glad you made the right choice :) it's great to know that we did a good job and helped you guys with your journey! . Thank you again, Justin and the whole Wards Property team!
★★★★★ 5/5
GoogleI've dealt with wards on a number of occasions I found the staff to be very professional and efficient. They offer a full property management service which is good for the landlords and the tenants alike at a very reasonable cost.
Deepa · 13 March 2026
Agent replied
Thank you for your kind review, Deepa.
We’re really pleased to hear that your experiences with our team have been positive. Our aim is always to provide a professional and efficient service for both landlords and tenants, so it’s great to know that this has come across during your dealings with us.
We take pride in offering a fully managed service that supports compliance,
★★★★★ 5/5
GoogleI have been a tenant at one of the property for over 2 years and it's been awesome, Caroline has been actively involved in whatever minimal issues I have, and she makes sure it gets resolved immediately.
I would definitely recommend Wards property over and over again.
Aderonke · 20 May 2024
Agent replied · 19 June 2024
Hi, Aderonke. We appreciate the kind words and are glad we could provide you with a positive experience!
★★★★★ 5/5
GoogleAbove and beyond what you would expect from a property management company. Not only do they put you first; but they generally have a great rapport with the landlords.
The house was not only ready to move in, but it looked that someone had taken effort to make it inviting.
Justin and his staff are knowledgable, helpful and efficient.
Thank you
Sammo · 2 July 2023
Agent replied · 30 July 2023
Hi Sammo thank you for your kind words and taking the time to do that with you. It is always appreciated to receive positive feedback. I will ensure I pass your comments on to the team.
★★★★★ 5/5
GoogleWards Property Management Ltd have been absolutely fantastic to work with. They are professional, organised, and always quick to respond to any queries. Our property has been managed smoothly, and we feel completely confident knowing everything is handled efficiently. Highly recommended for stress-free property management.
William · 12 January 2026
Agent replied · 12 October 2026
Thank you, William, for such a fantastic review. We’re delighted that our team’s professionalism, organisation and communication have given you complete confidence in the management of your property. Making property ownership as smooth and … More
★★★★★ 5/5
GoogleAn amazing company that we are truly glad to collaborate with :-)
Maintenance · 12 September 2026
Agent replied · 12 October 2026
Likewise you are a true pleasure to work with :)
★★★★★ 1/5
GoogleAs a Medical Doctor relocating to Stone to join a local practice, I found the experience with Wards Property to be incredibly disappointing and unprofessional. I cannot recommend their services to any serious professional or essential …
Noman · 13 March 2026
Agent replied · 13 April 2026
Thank you for your feedback, Noman.
We appreciate that relocating for a new professional role can be challenging, … More
★★★★★ 5/5
GoogleGreat company. I've been using them for 5 years and would strongly recommend them. Justin is always willing to go extra mile! Kim is superstar dealing will all challenges promptly and Caroline is always on top of tenants, getting company lets for my properties!
Mags · 20 May 2024
Agent replied · 19 June 2024
Hey Mags, Thank you for your kind words, You yourself are a great Landlord and Property Sourcer, You make our job so much easier
Justin & the Team
★★★★★ 5/5
GoogleI use to work with Caroline 15 years ago, an amazing person who is very professional with all her duties. Caroline is a very compassionate and empathetic person who is a great team worker and is a credit to everyone who works with her.
Wayne · 20 May 2024
Agent replied · 19 June 2024
Hi, Wayne. Your feedback is highly appreciated. Thank you for the review!
★★★★★ 5/5
GoogleI went to view a property last week and he was very kind, respectful and answered all my questions. They went above and beyond to ensure the viewing was to a high standard. Would definitely recommend.
Debbie · 13 March 2026
Agent replied · 13 April 2026
Thank you for your kind recommendation, Timothy.
We’re really pleased to hear that you found the team polite, friendly and helpful throughout your experience with us. Providing a supportive and approachable service is something we place a great deal of importance on.
It means a lot that you would recommend us to friends and family, thank you for taking the time to share your feedback.
★★★★★ 5/5
GoogleAs a tenant, my experience with Wards Property Management in Stoke-on-Trent has been excellent. They have been consistently responsive, addressing any issues or concerns quickly and professionally. The team is approachable and easy to …
Ty · 12 October 2024
Agent replied · 23 October 2024
Thank you so much for your kind words and positive feedback! We’re thrilled to hear that you had such a great experience with Wards Property Management. Our team takes pride in providing professional, friendly, and reliable service, and … More
★★★★★ 5/5
GoogleCaroline Dunnard is a very knowledgeable and experienced Lettings lady. One I would highly recommend speak to.
Justin Ward has always been helpful and has time for you whenever you speak with him. Shares his honest thoughts about the property market and area.
Sabina · 20 May 2024
Agent replied · 19 June 2024
Hi, Sabina. We appreciate the kind words and are glad we could provide you with a positive experience!
★★★★★ 5/5
GoogleI'm a landlord and Wards have been looking after my tenants for some time now. They are very helpful, professional and knowledgeable.
I like also how proactive they are and can find the best solution for particular problem a landlord may face. Especially, Caroline, who has an excellent rapport with the tenants. She is very hands on and her experience is absolutely priceless to tackle any concerns related to your tenants.
Keep up good work, guys!
Thank you, Wards.
JoJa · 11 November 2024
Agent replied · 26 December 2024
Joja, thank you for the kind words, i will pass your feedback to Caroline whom will be really happy to here :)
★★★★★ 5/5
GoogleI have been a contractor working with both Wards for many years always a helpful team, I also have one rental property that they looked after. Great team and company to work with.
Peter · 13 March 2026
Agent replied · 22 August 2026
Thanks, Pete! We’d love to say the same about you… but we don’t want it going to your head! 😂
Joking aside, it’s always a pleasure working with you, both as a trusted contractor and a landlord. Thank you for all your support over the years!
★★★★★ 1/5
GoogleAbsolutely abysmal company. I've been a tenant for 7 years and upon moving out, they're trying to charge me £350 for animal damage to a carpet when I don't own pets. The property was let me to in poor condition and already damaged. Bunch of no-good, money grabbing thieves. Also ignored 95% of my issues with the property when i was there. Constantly failed to send anyone out to fix issues and put everything on you. The amount of money that I have had to pay out to fix their issues. Time to lawyer up.
Luke · 9 October 2024
Agent replied · 23 October 2024
Hi Luke,
As you know, I have been in direct communication with you via email, and with your consent, I’m happy to share that conversation here.
The end of a tenancy can be challenging, as landlords and tenants often have differing views on certain matters. Unfortunately, we find ourselves in the middle, working to provide evidence to support either party. This is the basis on which deposit disputes are resolved.
I understand that you have acknowledged the damage to the decoration and have made a counteroffer to the landlord. Regarding the carpets, while you’ve mentioned that you had a gecko, I cannot say for certain if that contributed to the damage. However, as I stated, I will communicate your position to the landlord and await his decision on the carpets.
As requested, we will no longer make contact with you and will leave things with the deposit service to finalise
★★★★★ 4/5
GoogleWards have been great. They have been supportive with problem tenants. Kim (office manager) is a star - she goes beyond the call of duty, even dealing with issues from her him, on her day off. Justin, as ever, is affable and great at sorting out any difficulties. Recommended
Jeremy · 31 October 2023
Agent replied · 30 December 2023
Hi, Jeremy. Thank you so much for leaving us a stellar review!
★★★★★ 5/5
GoogleI’ve had a fantastic experience with Wards Property in Stoke-on-Trent and wouldn’t hesitate to recommend them to anyone looking for a reliable lettings, property management, or estate agency service. …
Corey · 13 March 2026
Agent replied · 13 April 2026
Thank you for your kind and detailed feedback, Corey.
We’re really pleased to hear that your experience with Wards Property has been … More
★★★★★ 5/5
GoogleTenacious is the word!
Old fashioned in the regards to being a 'proper' agent, puts investors and vendors together, manages the properties, gives honest opinions and knows the market.
Charles · 11 October 2024
Agent replied · 10 November 2024
I wanted to take a moment to personally thank you for taking the time to write a review of your experience with Wards Property. Your feedback is incredibly valuable to us, and we truly appreciate you sharing your thoughts.
At Wards Property, we strive to provide the best service possible, and your input helps us continue improving and growing. Should you have any additional comments or need further assistance, please don't hesitate to reach out.
Once again, thank you for your time and your kind words.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
