Wards Property Management Stoke on Trent reviews

★★★★★ 5/5

Google

Wards property have been fantastic. My rental application was not a straight forward one, and the overall application was unorthodox from my end. Wards worked with me to help me to get my referencing checks sorted, even speaking to them on my behalf. They then also spoke to the landlord directly and I get the keys to the property later this month. All staff have been polite and more than willing to answer any questions. A special shoutout to Caroline who has gone above and beyond to show me the property, answer any questions and deal with any queries or hold ups on my behalf to make this process a smooth and as stress free as possible. The best letting agents I’ve dealt with and I would definitely recommend them 👍

Pop · 8 August 2026

★★★★★ 5/5

Google

After having a poor experience with another agent in Hanley, moving our rental property over to Wards Property was the best decision we made. They managed to find us quality tenants within a short timeframe and handled all of the legal requirements and paperwork seamlessly. Rent is paid on time and any maintenance issues are dealt with without us needing to get involved. It’s great to finally have peace of mind knowing our investment is being looked after properly.

Liam · 13 March 2026

★★★★★ 5/5

Google

Amazing service from Wards, we’ve recently put our Flat up for rent and the process has been very smooth and quick! Photos were taken, viewings and Tennant moved in within weeks. Fantastic work from Justin and the team, keep up the good work 👏 …

Manraj · 9 April 2026

★★★★★ 5/5

Google

Wards Property Management Ltd is an exceptionally professional, honest, and hardworking company that I have had the pleasure of working with for a long time. Their service is consistently reliable, efficient, and delivered to the highest …

RABS · 13 March 2026

★★★★★ 5/5

Google

Dear reader, It was important I took my time over this review , I came into the property market many years ago as a change of career. I had no experience in this field and felt very isolated and lacked the ' nouse ' needed in this very challenging vocation. It was pure luck that I walked into Justin's office in stoke and I wouldn't be here ( having made a few bob) without this man, his son and his team. From the outset Justin gave his advice, experience, strategic planning and knowledge of the market free with no agenda. He was always on the other end of the phone when ever I needed him, I've been in this game for years and have been fairly successful and this has provided me with an array of contacts. Many in this industry are there to make money ( no problem) but will do it at others expense, Justin is honerable, diligent, conscientious and fair, I cannot recommend his company enough, I owe him a big debt, thank you justin

L · 27 October 2024

★★★★★ 5/5

Google

I have used Wards Property Management to manage my property in Bournemouth for over 8 years. My honest appraisal is they are absolutely residential lettings professionals. The staff are polite, knowledgeable and will go the extra mile to support and help. Over the years I have of course reviewed the marketplace to see if time to change agents BUT I have renewed my contract with Wards Property Management with confidence.. Justin Ward company owner is always avalable if needed and ensures his business work with the strict codes of practice set out by ARLA and RICS. Thank you to the Wards Property Team . Jane

Jane · 16 October 2024

★★★★★ 5/5

Google

As a landlord it’s really important for me to know my property is in safe hands and that’s exactly what I get with Wards Property. They keep me updated with everything going on and deal with tenant queries and maintenance quickly which saves me a lot of time and hassle. The whole process from advertising the property to move in was smooth and straightforward. We had also discovered that our previous agent had failed to protect deposits on six of our nine properties, something Wards Property helped resolve with both the tenants by ensuring the deposits were correctly registered and all of the required paperwork was reissued, the tenants signed a disclaimer and everybody was happy with the end result.

Jack · 13 March 2026

★★★★★ 5/5

Google

At the beginning I had some issues with repairs and I thought it was the agent not sorting it, but Wards Property explained it needed landlord approval and they were always chasing this for me. Communication was good throughout and they kept me updated until the works were finally completed. Everything did get sorted in the end and I appreciate the effort they made to follow this up. Overall I have had a positive experience renting through them.

Matthew · 13 March 2026

★★★★★ 5/5

Google

One of the best agents in Stoke On Trent. Justin goes above and beyond for me and others.

Asif · 13 March 2026

★★★★★ 1/5

Google

Such a bad agency in Stoke. They didn’t inform us about how much deposit they are going to claim. No information on what costs its going to be incurred on each works. There was nothing said to us in the pre inspection of the house before leaving instead one lady came and gave some sarcastic remarks. We lived two years in that house paid a total of £18000 to the agency and yet they captured our whole £720 deposit. Shame on such a greedy acts. If you need money earn by doing good service to the society and families instead of looting of their money. No one ever should experience such a ridiculous situation so I am writing about mine. Beware of your deposits tenants. When it comes to taking money from us they do hundreds of calls and follow ups but when it comes to giving back our money they give no information nothing and just loot. When will people learn to be courteous.

Albin · 16 May 2025

★★★★★ 5/5

Google

I wanted to sale my property and called Wards for their competitive prices. The service received from Caleb was superb, fast response and actioned as soon as you make the contacts. He was honest throughout the valuation and for the portfolio they bring the best for the sale. No doubt I would choose them again for any future properties

Mar · 4 December 2024

★★★★★ 5/5

Google

I’ve been with Wards Property Management Ltd for over 15 years, and I genuinely couldn’t be happier. Justin and his team have looked after my properties in Stoke-on-Trent with a level of care and trust that can only be likened to family. Their support is second to none, whether it’s advice, swift action, or just reassurance when needed, it’s simply part of the service with Wards. They go above and beyond in every respect. If anyone would like a personal recommendation or more information, feel free to contact me directly, I can’t recommend them highly enough.

Tara · 28 April 2025

★★★★★ 5/5

Google

If you ever looking for someone who is not just an agent and someone who can go over and above of what is expected, then this is the company! Justin and his team have been super helpful. Right from giving us the right advice, viewing the properties on our behalf and even managing it, they have been simply superb. Hard to find people like that in this modern day. Justin and team, keep up the good work! It’s not fair if I don’t mention Kim, Caroline, Jack,Will and Chloe. You guys have been amazing.

Tom · 31 October 2023

★★★★★ 5/5

Google

Contacted them to look at my inherited family terraced house in Stoke, because they solved problems arising from next door when my family were living there, even though we were not their clients at the time. Justin and his team afforded me a lot of time when I was at a crossroads between renovation for a family home, or for students, or to sell as a project. Lots of advice in all areas, sold as a project, they obtained a better price than I expected, and Justin was as calm as could be every time I had a panic over something, he seemed to resolve it without breaking a sweat .... I could go on. Needless to say, a big thumbs up from me. Thank You Wards.

Kevin · 31 October 2023

★★★★★ 5/5

Google

As a tenant, my experience with Wards Property Management in Stoke-on-Trent has been excellent. They have been consistently responsive, addressing any issues or concerns quickly and professionally. The team is approachable and easy to communicate with, making the rental process smooth and stress-free. I would highly recommend them to any tenant looking for a well-managed property and reliable service.

Ty · 16 October 2024

★★★★★ 5/5

Google

Wards Property Management based in Stoke-on-Trent has been a joy to deal with. The staff are polite, helpful, friendly and go out of their way to provide an exceptional service. They have been professional and approachable, making the whole process stress-free and explained to me. I can recommend them to anyone looking for any reliable property management services.

Gary · 16 October 2024

★★★★★ 5/5

Google

I’m so glad I stumbled across Wards Property Management online; I really don’t have anything negative to say about them; all the staff in the office are friendly, helpful, hard-working & efficient plus dealing with this Company has really taken the stress out of the usually arduous process of renting. I would particularly like to give a special shout out & thanks to Chloe: - words cannot express how grateful I am to Chloe for being so attentive & for all her hard work that allowed me to move into my new home super fast!🙏 Chloe REALLY went the extra mile for me - plus her calm disposition, the grace with which she does her job, and her tireless cheerfulness are really impressive and also rare qualities for someone so young in this day and age, she is truly wise beyond her years. Thank you to everyone at Wards Property Management; & may you keep excelling in your field!

Layla · 16 July 2023

★★★★★ 5/5

Google

I had an exceptional experience with Wards property , especially their staff, Caroline. From the moment I contacted them, their professionalism and dedication to helping me find the perfect rental property were evident. The entire team was incredibly responsive, promptly addressing any questions or concerns I had throughout the process. Caroline went above and beyond to understand my specific needs and preferences, taking the time to listen and provide tailored solutions. Her prompt responsiveness and clear communication throughout the entire process were truly commendable. 😊😊 Keep up the good work guys 🙂🙂

Sharika · 30 June 2023

★★★★★ 5/5

Google

As a landlord it's very important to ensure compliance and to find good tenants. We work closely with the team @ Wards to ensure that our investments are well looked after and can thoroughly recommend Wards who provide a professional service.

Alan · 22 June 2026

★★★★★ 5/5

Google

I have dealt with this letting agency on few occassions and I have to tell you that they are very polite, profesional and hard working people. I was looking for a house and they were very helpfull from A to Z in the process! Very highly recommended to all. Thank you!

Stefan · 13 March 2026

★★★★★ 5/5

Google

Caroline was calm, and very supportive. During my viewing, she made sure everything was explained well to me to my understanding and answered all questions. Even after the viewing she ensured I am well satisfied and willing to move to the next phase . I enjoyed her company. She is one of a kind. Patricia . Tenant

Ama · 20 May 2024

★★★★★ 1/5

Google

I write in response to the posting from Wards regarding their appalling service. 1. We had successfully let our property for 4 years @ £835 pcm. 2. Wards took 6 months and bemoaned the property condition despite that property having had the benefit of a brand new bathroom and kitchen - the bathroom was floor to ceiling tiling and cost £10,000 including many luxury fittings. 3. Wards had previously been in control of another property I own where the tenant burned the property to the ground due to Wards inadequate checks to the premises. 4. They had the property for six months and attempted to let to individuals who had no employment records, who were self confessed self employed with no employment history I will not tolerate the lies peddled by this amateur organisation that failed to rent my properties. They employed 3rd party persons to view - some of which were so fat they couldn't even climb a set of stairs to view the property. THEY ARE AN ABSOLUTE DISGRACE. We have now begun legal action against them and a complaint to their Ombudsman to hold them to account for their failures. Instead of owning their absolute rubbish about us as landlords (and we rent penthouses in Didsbury without any problems) they seek to besmirch our reputation instead of owning their own failures. Rest assured we will do everything in our power to hold them to account. REGALTY ESTATES

Legal · 13 March 2026

★★★★★ 5/5

Google

I've been dealing with wards for some 17 years. The company is excellent. They have a very good knowledge of the rental market. This is a one stop shop for the landlords offering all services from finding tenants through to certificates and the rest. Very professional company.

Alan · 13 March 2026

★★★★★ 5/5

Google

I saw a post saying they wanted to help Key workers, affected by the pandemic, I stayed in a room without paying for 7 weeks I couldn’t believe it. Thank you guys, Amazing

Zuri · 22 June 2026