Trusted Agent profile · Stoke-On-Trent
★★★★★
598 reviews across 2 platforms
9 & 10, Ridge House Drive, Festival Park, Stoke-On-Trent, ST1 5SJ
OneAgency's office in Stoke-On-Trent, at 9 & 10, is rated 4.4 out of 5 across 598 reviews on two platforms, including 511 Google reviews rated 5.0. It won Platinum in The Trusted Agent 2026 awards.
The Trusted Agent 2026 results for OneAgency, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Stoke-On-Trent office, from every platform, shown as written. First names only.
5/5
GoogleWe used One Agency to sell our Mums property they were professional, approachable and extremely helpful every step of the way, with regular updates throughout we would highly recommend. Thankyou for making a stressful situation so much easier for my family and myself. Julie
Thank you Julie, we really appreciate your kind comments and its been a pleasure to assist you.
5/5
GoogleFantastic service from Dean and his team at One Agency, can't be faulted, would definitely recommend....
Thank you Paul, your comments are very much appreciated.
5/5
GoogleI had a good experience with One Agency dealing with the sale of the property, and kept up to date at all times throughout the sale of the property thank you to all the team.
1/5
TrustpilotI cancelled my LinkedIn premium - still debited
I cancelled my LinkedIn premium - then got a deduction of £420 from my bank account. I went onto the app to see you can’t access anything to do with account information or payment info unless on a desktop. Unreal to think that a social media (albeit the professional one) has such a redundant app. No help at all and I am now struggling to get information about refunding this massive annual cost in a time when the cost of living is in a crisis - a very poor show from LinkedIn.
5/5
GoogleOneagency-estate-agents they were very helpful and informative I was greeted with friendly people such as Fiona and Dave. I would highly recommend their service. And I have successfully brought a property with them within a short time and great customer service. I wouldn't have been able to do it without with.PositiveResponsiveness, Quality, Professionalism
Thank you for your great comments.
5/5
GoogleOneAgency did a great job with helping me sell my house, keeping me up to date on any changes and being more than willing to chase stuff through.
Thank you for the great feedback, we really appreciate it.
5/5
GoogleOneAgency were fantastic from start to finish! They were very helpful, responsive & professional throughout the whole process of selling my home. A big thank you to the OneAgency team Dean, Fiona & Aimee! They definitely go the extra mile to help you. I highly recommend them to anyone looking to buy or sell their property!PositiveResponsiveness, Quality, Professionalism, Value
Thank you for your very kind comments. It’s been a pleasure to assist you with your sale !
5/5
GoogleWe’ve just had an excellent experience with OneAgency. Polite, professional, kept us updated and responded quickly and only 3 months from listing to completion. I’d highly recommend.
5/5
GoogleInitial contact was excellent. We felt very reassured and confident in what the company had to offer. We were very pleased with the efficient and well organised process for selling the house. At all times we were kept well informed and responses were prompt and well handled, leaving us very assured throughout the whole process. We would highly recommend OneAgency Estate Agents.
Thank you Alison, we really appreciate your comments and it has been a pleasure to assist you with the sale.
5/5
GoogleI can without hesitation recommend OneAgency Estate Agents. Put simply, the team at OneAgency provide an excellent and professional service backed up with great communication and an understanding of customer requirements and support. For the whole of the selling procedure if felt involved and confident of their professionalism.PositiveResponsiveness, Quality, Professionalism, Value
Thank you Richard, we really appreciate your great feedback.
5/5
GoogleTop team , would highly recommend to anybody selling a property ,their service is second to none on all levels from photography to communication 👌 …
Thank you Dinah, we really appreciate you taking the time to share your experience.
5/5
GoogleOne Agency have been great with the sale of our property, they were in very close contact all the way through and they just kept me updated from start to finish, they made the whole moving house situation so much easier, I would definitely recommend to anyone thinking of selling to use One Agency!PositiveResponsiveness, Quality, Professionalism, Value
Thank you Sophie. We really appreciate your comments and wish you all the best in your new home.
5/5
GoogleFantastic thorough service throughout - will definitely recommend to anyone. Thank you Dean.
Thank you Glen, we are very pleased to read your comments.
5/5
GoogleThe service i received from One Agency during the purchase of my property was great.i was kept up to date with every step of the journey. I would definitely employ their services again !
Thank you for great feedback, it’s very much appreciated.
5/5
GoogleVery professional company that dealt with the sale of our mum's house in a discreet and sensitive way. Very good at keeping us abreast of developments - great comms. Their charges were also exceptionally competitive. A pleasure to deal with.
Thanks for the great comments, they are very much appreciated.
5/5
GoogleFiona and Jody are absolutely amazing! They kept us up-to-date every step of the way, very friendly and helpful and provided an excellent service. If I was to ever buy or sell a property again, I would use One Agency.
Thank you Suzanne, its been a pleasure to assist with your purchase and we really appreciate your kind comments.
5/5
GoogleExtremely professional all the way at through my sale. My sale was difficult, not due to One Agency, but the chaos caused by Covid. Dean marketed my property to maximum effect and Fiona nursed all stages of my difficult, lengthy sale to a successful conclusion. Highly recommendPositiveResponsiveness, Quality, Professionalism, Value
Thanks for the great feedback, it’s very much appreciated.
1/5
TrustpilotI have been locked out of my account…
I have been locked out of my account for two weeks and no response from customer service. May have been hacked again but they do not give a ****
5/5
GoogleExcellent service kept us up to date with all developments and the bonus was the house was sold within a day thanks to everyone at the one estate agency highly recommended
Thank you Darren, we really appreciate your great feedback.
5/5
GoogleFiona at OneAgency dealt with my sale from start to finish, she was efficient and helpful all the way through. I am so happy to have received her expert advise and support. Moving house is more than stressful but she went above and beyond to make every step as stress free as possible. Thank you!
Thank you Jessica, we really appreciate you taking the time to leave this great feedback !
5/5
GoogleVery good from start to complition always kept me up to date by phone and email carnt recommend them enough
Thank you Debbie, we really appreciate the great feedback.
5/5
GoogleVery reliable company and keeps you up to date on every change. Highly recommend one agency for anyone looking to sell your home.
Thank you Sharon, we really appreciate you taking the time to leave us this great feedback.
1/5
TrustpilotAvoid!
The large amount of poor reviews say it all really. No contact email, no customer services, no way of having problems resolved. I cannot access my account as I am in an endless cycle of having to verify a stupid picture before being sent to log in again and again. What a great site for enabling links between businesses - not!Joke of a site!
1/5
TrustpilotFraudulent behaviour
I signed up for premium personal in December then cancelled a month later. Once I cancelled the app kept asking to sign to unlock extras so I assumed it was done. I used a cc card that I don’t use regularly go the signup and because I don’t use I did notice the kept charging me. Now I realise for the last 5 months they have charged and advertised to me to purchase the extras that I was already paying for. They told me I can’t get a refund. I would expect such fraudulent behaviour.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: OneAgency, Stoke-On-Trent won Platinum.
