Trusted Agent profile · Stoke-On-Trent
★★★★★
598 reviews across 2 platforms
9 & 10, Ridge House Drive, Festival Park, Stoke-On-Trent, ST1 5SJ
OneAgency's office in Stoke-On-Trent, at 9 & 10, is rated 4.4 out of 5 across 598 reviews on two platforms, including 511 Google reviews rated 5.0. It won Platinum in The Trusted Agent 2026 awards.
The Trusted Agent 2026 results for OneAgency, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Stoke-On-Trent office, from every platform, shown as written. First names only.
5/5
GoogleExcellent communication from Fiona and Dean, I would definitely recommend OneAgency after purchasing one of their advertised properties, although the estate agent usually acts on behalf of the seller we felt they couldn’t do enough for us, the buyer. We would definitely use One Agency should we need an estate agent in future!
Thank you Charlotte, we really appreciate your comments and wish you all the best in your new home.
5/5
GoogleOneAgency dealt with the sale of our property brilliantly. Professional in every way, keeping us up to date at each stage of the sale. Highly recommended!
Thank you Eddie , we really appreciate this great feedback.
5/5
GoogleI called this agency, and got a response within the same day and the purchase was as smooth as it can be. Very helpful with the purchase and any queries I had.
Thank you Christopher, we really appreciate your great comments
5/5
GoogleOneAgency Estate Agents have been great in helping me purchase my property, and i would highly recommend them.
Thank you for the great feedback, we really appreciate it.
1/5
Trustpilot83 year old vainly trying to recover his money
I am a retired 83 year old who does not want or need LinkedIn learning. On May 8th I was offered free "Learning" but never took up this offer. Today I was told that LinkedIn Ireland had taken £24.98 from me by PayPal. Since my so called and unwanted "Free Trial " ended today I tried to contact LinkedIn Ireland to cancel further payments and recover my money. As you might already know, however, none of the contact details for LinkedIn work. This includes their Dublin phone number. I am surprised that LinkedIn has degenerated to the extent that it now resorts to scamming the elderly. As you will note from other TrustPilot reviews, unlike other more reputable companies, LinkedIn never reply to complaints, so I am not hopeful.
5/5
GoogleI would highly recommend this estate agency. Amazing service from start to finish. I was contacted via email and telephone at every stage to ensure I was aware of the progress of the sale. A truely personalised service which is rare in today’s society.PositiveResponsiveness, Quality, Professionalism, Value
Thank you Debbie, we really appreciate your fantastic comments !
5/5
GoogleThe OneAgency team has made the process of quickly selling our house a cinch. They are not only competitively priced, but their level of customer service is second to none. We'd heartily recommend them and would definitely use their services again. Thank you OneAgency!PositiveResponsiveness, Quality, Professionalism, Value
Thank you Tim, we really appreciate you taking the time to leave us this great feedback.
5/5
GoogleAbsolutely fantastic service, kept in contact throughout and answered any questions or concerns quickly and efficiently. Friendly staff and took the time to ensure everything was understood. Would definitely recommend.
Many thanks Victoria, we wish you all the best in your new property.
5/5
GoogleOneAgency have been very thorough and professional, all through the process of buying our house. Always in touch and keeping us updated. Would highly recommend.
Thanks Joe, it’s been a pleasure to assist and we really appreciate you taking the time to leave this great feedback.
5/5
GoogleA thoroughly professional service from one agency during a lengthy property sale. Great communication and a pleasure to work with. Highly recommended
Thank you Tony, we really appreciate you taking the time to leave this great feedback.
1/5
TrustpilotAwful security and abysmal data protection
What a ridiculously awful security and signing in process. This app is absolutely awful
5/5
GoogleFrom start to finish oneagency kept us informed with the progress of our process of purchasing the property would highly recommend thank you once again one satisfied customer oh and I forgot to mention fiona thank you Mr cole
Thank you for your great feedback.
5/5
GoogleI would say about one agency they are welcoming, friendly and their information is clear. I recommend you to start letting, buying and selling through them
Thank you Dawit, we really appreciate your comments.
5/5
GoogleI was impressed by the communication skills. During the course of my purchase, One Agency been brilliantly professional and always prompt response. I would highly recommend to use their services for next time. Starting from the viewing to offers, from survey to completion, absolutely great..PositiveProfessionalism
Many thanks for your great comments, we really appreciate it.
1/5
TrustpilotHacked account, no response from LinkedIn
My account has been hacked, I have raised this issue with LinkedIn 3 times in the last 10 days and still have not got a response. The hacker is contacting my connections on the app posting spam and has changed my account pictures. As this is a professional account I really would expect a quicker response to being hacked.
5/5
GoogleReally happy with the service from One Agency. Dealt with everything fast and efficiently and kept me up to date on a regular basis. Would definitely use again.
Thank you Jane, it’s been a pleasure to assist you.
5/5
GoogleExcellent service and professionalism throughout the selling process, regular updates provided to give confidence that someone is following the process through. Friendly helpful staff, would highly recommend OneAgency.
Thank you Phil, it’s great to read such fantastic comments.
1/5
TrustpilotFeels like a trap
When a paid service gets renewed you have to send a reminder message!Feels like a scam: not even a thank you email after getting a new payment from you. The only way to see the transactions is to check the back account. Very unusual way to treat paying customers.Sure, why not get money from the people who aren't using the premium account but already have one.If you want to cancel the already paid premium service - you lose all paid features and recover nothing.To be honest - the worst paid subscription model I have ever meet. I will avoid any LinkedIn paid service from now on like the plague.
5/5
TrustpilotFantastic, but if you learn how to use it effectively
Most people do not how to get the most of LinkedIn. Attend the free courses. Most important features is CV tool. Make it short and clear. Focus on skills, request skills endorsements and recommendations. THIS GOT ME MANY JOBS!!!. Even if you apply in other job-boards, i.e. indeed, cv library, always provide your LinkedIn page, so they realise you are endorsed and recommended. Also connect with many colleges with similar roles and exchange in intelligent STORIES that can a) attract comments of experts with similar roles b) most importantly when recruiters see your cv they will realise you CAN EN-LIGHT THE EXPERTS!!!, and your are fully endorsed and recommended. I improved my CV many times with no success (even paid for it)....Fully utilising LinkedIn made the difference. Premium service helps even more
5/5
GoogleVery helpful, always on top of things and great intermediary for everyone. They kept everything moving as quickly as possible
Thank you Ryan, we really appreciate your great feedback.
5/5
GoogleRecently used OneAgency to sell our house. It was not the most straightforward of sales due to the Covid situation, but the team, and in particular, Fiona, handled everything professionally and I could not fault the service I received. Would highly recommend!PositiveResponsiveness, Professionalism, Value
Thank you Lisa. We really appreciate you taking the time to leave us this great feedback. We wish you all the best for the future.
5/5
GoogleExcellent service always kept in the loop would highly recommend one agency
Thank you Matthew, we really appreciate your feedback.
5/5
Googleoneagency estate agent are the best agent I have ever used Fiona and dean and the team were great kept intouch all the time you were the only agent that could sell my farmhouse after trying many other agents we will always use you thanks andrew and joanne
Thank you Andrew. We really appreciate your feedback and we are delighted to be the agent who sold your fantastic property.
5/5
GoogleDealt with the sale of my parents property, went very smoothly and we were kept well informed of the progress. Was a super quick sale. Thank you
Thank you Jill, it’s been a pleasure to assist you and we really appreciate your feedback.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: OneAgency, Stoke-On-Trent won Platinum.
