OneAgency reviews

★★★★★ 5/5

Google

One Agency have been absolutely fantastic from start to finish with the sale of our property. Efficient, clear and concise communication throughout the process. Quick responses to any questions and concerns along the way. Reassuring and supportive throughout the duration of the sale. Chasing solicitors for updates regularly. Our sale fell through initially due to some physical health issues with our buyer who pulled out, but One Agency went above and beyond to support us to sell again and arrange viewings, which was fortunately quick and successful. I would like to specifically thank Emma for all of the support along the way, she has been brilliant and I am so thankful for her knowledge, support and advice. Also a big thank you to Dean. I would definitely use One Agency again and happily recommend them to any one.

Lakin · 17 December 2025

★★★★★ 5/5

Google

We are living abroad and we decided to sell our house in Stoke-on-Trent and a friend recommended OneAgency Estate Agents. What a find this was. We contacted Dean Reeves who really worked swiftly and professionally and found us a buyer within a week of our initial discussions. Both Dean and his Sales Manager Emma Williams were both professional, friendly and very helpful. Thanks 😊

Steve · 17 January 2026

★★★★★ 5/5

Google

I can’t recommend One Agency highly enough. Emma and Dean were absolutely fantastic throughout the sale of our property. Their communication was spot on, they kept everything moving, and genuinely went above and beyond to get the sale over the line. Without their persistence and support, the process would have taken far longer. First-class service - thank you both!

Chris · 17 January 2026

★★★★★ 5/5

Google

One Agency Estate Agents Excellent. Dean said leave it with me so I did and the house was sold in know time he did all the viewings etc, then Emma kept me informed at every stage brilliant service with no fuss bother or worry. Highly recommend try them

Glen · 20 March 2026

★★★★★ 5/5

Google

I cannot recommend Emma Williams at Oneagency highly enough! She supported me throughout my journey in purchasing my first home, keeping me informed every step of the way. Emma was always professional, responsive, and attentive, especially in keeping me updated on the seller’s position. Her guidance made the process smooth and far less stressful. Truly outstanding service!

Naser · 17 December 2025

★★★★★ 5/5

Google

A massive thank you to Emma and Dean for all your help and guidance throughout the process of purchasing our first home. Always on hand to answer any questions or queries I had, nothing was too much for them! Highly recommend, thank you for everything!

Courtney · 17 March 2026

★★★★★ 5/5

Google

A special mention to Emma for all her support in the sale of my parents house. From start to finish there service was second to none. They helped to chase solicitors from both sides and I would highly recommend these

Lyndsey · 17 March 2026

★★★★★ 5/5

Google

I purchased through OneAgency recently, which was less straightforward due to the circumstances of the vendor. Nonetheless, Dean and the Team at OneAgency went above and beyond to ensure the process was as smooth as possible. A special thanks to Dean and Emma who were responsive and understanding throughout.

Jonathan · 17 November 2025

★★★★★ 5/5

Google

We had a positive experience through our recent house purchasing, and would be very happy to recommend OneAgency to others in the area. Dean and Emma were professional and helpful throughout the process. Communication was quick and clear, and they helped to keep things moving.

凌云高 · 17 December 2025

★★★★★ 5/5

Google

Thank you to Dean, Fiona and Joshua at The One Agency for your professionalism, help and support throughout the sales process. The initial fixed-fee quotation was fair and transparent, and we felt that this was a much fairer approach than a percentage-based commission (as our experience with other estate agents had been that the initial selling price was overestimated and they were reluctant to action market-driven reductions which, we felt, was motivated by the fact that any price reduction would lower their commission) - whereas with The One Agency, they suggested an initial starting price to test the market, and a timely review with a view to a price reduction in the event of a lack of interest. The photographs and video tour were of an extremely high quality, and staff acted on enquiries and arranged viewings in a timely manner - they also went above and beyond in proactively maintaining contact with both the buyers and their solicitors, and feeding back to us when the process was stalled by issues to do with the buyers’ solicitors, which made us feel assured that everything was in hand. Overall, from the initial contact to the final exchange of keys, the whole process was smooth, professional and efficient from start to finish, and we cannot recommend The One Agency highly enough.

Andrew · 11 November 2024

★★★★★ 5/5

Google

I sold my property via one agency and would highly recommend their services. Costings were fully transparent and even though the sale of my property took some time remained at my original quote. They helped me to find my solicitor with relative ease and throughout my sale kept in regular communication both over the phone and via email. I highly recommend Dean & Fiona for the service they provide as well as there knowledge and experience in real estate. Thank you both for helping me with one of the most stressful events I can remember recent years!!!!!

Goodwins · 9 November 2024

★★★★★ 5/5

Google

I was a tenant with OneAgency and it was much less stressful of an experience as my previous one. Dean was very professional and a personable individual. No fuss or issues at the end of tenancy. Really appreciate it, thank you!

Brandon · 17 January 2026

★★★★★ 5/5

Google

OneAgency have been absolutely brilliant Very professional and helpful Emma was an absolute pleasure to work with and so helpful and understanding thank you Emma I would highly recommend OneAgency to anyone Thank you all especially Emma Carol and Chris

Chris · 17 December 2025

★★★★★ 5/5

Google

Dean and his team were extremely professional throughout the selling process. Nothing was ever too much trouble with a relatively tricky sale and purchase. The sale wouldn’t have gone as smoothly as it did if it wasn’t for OneAgency …

Ben · 17 December 2025

★★★★★ 5/5

Google

One agency were the agents of my purchase, being in a chain I found it difficult but One agency ensured that everything was followed up efficiently and professionally. Shout out to Emma who has been amazing through the entire process.

Zara · 17 December 2025

★★★★★ 5/5

Google

I have recently collected the keys for my new home. The whole process was made so simple by Fiona, she is absolutely amazing at what she does and always made sure she kept me in the loop throughout the whole process, from accepting the offer that I made to updating the solicitors with what was expected on my behalf. Fiona was so efficient with any responses so just want to say Thank you to Fiona at OneAgency for making the whole process run smoothly.

Ty · 19 August 2024

★★★★★ 5/5

Google

I want to say a BIG BIG Thank you to Fiona, Joshua and all the wonderful team behind the marketing of my property in Stoke-on-Trent. Their help and co-operation when I needed vital pieces of information in filling the conveyancing forms was just fantastic, their prompt turnaround in getting me the evidence I needed was hugely appreciated. Thanks Fiona for your updates on emails/phone. My property finally sold last Friday (26th July) and thank you for all you’ve done! I’d definitely recommend OneAgency Stoke-on-Trent as they are very friendly, helpful and polite. Once again I can’t thank them enough for everything they’ve done :-) All the best!

Manny · 2 August 2024

★★★★★ 5/5

Google

We recently sold our property through ONE AGENCY, and Dean and Emma were brilliant from start to finish. They were professional, clear in their communication, and guided us through every step of the process with confidence and care. Their …

Arslan · 17 November 2025

★★★★★ 5/5

Google

I cannot recommend one agency enough, especially Emma! The team have gone above and beyond for me during this process and I am so thankful for them making my process that bit easier as a first time buyer

Nakita · 17 November 2025

★★★★★ 5/5

Google

We recently sold our property through One Agency, and we couldn’t be happier with the experience. Dean and the team were excellent, professional, responsive, and genuinely helpful throughout the entire process. Their service was absolutely …

GR · 17 November 2025

★★★★★ 5/5

Google

I couldn’t be happier with the service I received. From start to finish, the whole process was completely hassle-free. I was kept updated at every stage, with clear and consistent communication throughout, which gave me real peace of mind. I was able to leave everything to them, including all the house viewings, and they all went very smoothly with no issues at all. Professional, reliable, and efficient, I would highly recommend them to anyone looking for an excellent estate agent.

Carol · 17 December 2025

★★★★★ 5/5

Google

Our experience with One Agency was totally positive. Excellent communications and Fiona was wonderful, she kept us updated throughout and chased progress with Solicitors, explaining clearly each stage of the process, making it a far less stressful experience than it could have been. I would highly recommend One Agency without hesitation if you are buying or selling property, they provided a five star experience.

Kerry · 16 November 2024

★★★★★ 5/5

Google

OneAgency have recently helped with sale of our property and we have found their service to be exceptional. Any bumps along the way we have been kept appraised without delay. The whole team involved have been found to be polite and professional from Dean the managing director / Fiona - sales manager and Joshua- valuer. Special thank you to Fiona who was our main contact and always available. Top service from this estate agent. All the best Andy

Andy · 21 February 2024

★★★★★ 5/5

Google

I was the buyer in a property sold by One Agency. I have to say I have never dealt with an estate agents who were so efficient and professional in the conveyance. Within a period of less than one week the property was viewed offer made, contracts exchanged and the matter completed. This was mainly due to the efforts of Fiona at One Agency. I was extremely impressed with her diligence and extremely helpful and professional manner. I have a portfolio of 39 properties and I have dealt with all of the local estate agencies. I would highly recommend One Agency to any potential fist time buyers or investors or any other type of buyer. Well done Once Agency

Manwar · 23 December 2023