OneAgency reviews

★★★★★ 5/5

Google

Excellent service from start to finish. One Agency made our property purchase easy and enjoyable. Thank you for all your help! Highly recommended

Ayesha · 17 November 2025

★★★★★ 5/5

Google

We received excellent service throughout the entire process of purchasing our first home. Fiona and the team were absolutely fantastic, they were always prompt, helpful, and friendly at every stage. They kept us informed, responded quickly to any queries, and did everything they could to help us progress as smoothly and quickly as possible. We couldn’t have asked for a better experience and are so grateful for their support. Highly recommended!

Chloë · 10 May 2025

★★★★★ 5/5

Google

I’m really glad swapped agency in march. We straight away got an offer and accepted it. Fiona is really helpful kind and great person. She was the only one who always updated me with informations what is really going on with the sale! ( lawyer never send any up to date emails) She deserves the 5 ⭐️ . Recommend to anyone who thinking to sell their property! Thank you for everything 🙏🏼

Adrienn · 24 October 2023

★★★★★ 5/5

Google

Thanks to All at One Agency (but especially Fiona Morris) for the service given during our house move. We really appreciate the way that we have been kept updated at every stage of the process by email AND with phone calls for that personal touch that’s so unusual these days.

Chris · 20 November 2024

★★★★★ 5/5

Google

I cannot recommend One Agency enough. The communication is second to none. After every viewing there is feedback regarding the potential buyer. They are for ever chasing solicitors and especially as our was fraught with issues they worked tirelessly to resolve them and keep us informed every step along the way. Very professional and warm and friendly.

Deborah · 24 July 2024

★★★★★ 5/5

Google

I had an exceptional experience with Fiona from One Agency. Her dedication and expertise in real estate made the entire process seamless. Fiona's attention to detail, prompt communication, and a genuine commitment to get the buying process completed. I highly recommend Fiona at One Agency for her outstanding service, making the journey of buying a home very efficient. Thank you for your help.

Kurt9349 · 22 March 2024

★★★★★ 5/5

Google

Thank you to Fiona and the team at One Agency! Throughout the whole process Fiona has been in the ball, always chasing up and keeping on top of the whole chain. Knowing you have someone like Fiona working on your case takes away so much of the stress of moving house as you know you’re in such good hands. Thank you! 5 Star service more than well deserved!

Emma · 23 November 2023

★★★★★ 5/5

Google

One Agency were so helpful in the sale of our house, communication from Fiona was incredible and a god send when solicitors being useless!! Would recommend this estate agent and would use again if ever needed to move again. Can’t thank One Agency (especially Fiona) enough!!

Casey · 6 December 2024

★★★★★ 5/5

Google

One agency were amazing, I was selling with them and also buying my new property as one Agency were appointed for the sale of both houses. Dean came and took some amazing photos and a viewing video too. Once this went online Friday afternoon there were viewing on the Saturday morning. Over the next couple of days had numerous bookings and sold on Tuesday...everyone that viewed the property in person put an offer in! I would have moved years ago had I known that it would be that way. Fiona worked so hard all through the process which during covid had its obstacles. Fiona and Josh were both very professional, friendly and attentive always emailing updates and phone calls. I would highly recommend one agency to anybody looking to sell their property in the future. 5 stars 🌟PositiveResponsiveness, Quality, Professionalism, Value

Lyndsey · 24 August 2022

★★★★★ 5/5

Google

Throughout a long and tedious process with several buyers pulling out for various reasons, OneAgency were brilliant in facilitating the next wave of buyers to the property. Properly vetted, to ensure buyers were serious and in a position to buy the property. A special mention to Fiona who was constantly in touch to ensure I was up to date with every step of each process. Great company, great people in OneAgency

James · 21 June 2023

★★★★★ 5/5

Google

5 Stars and we didn't even end up selling our home! In the end the whole process taught us how much we loved our home and how little there was out there so we decided to stay. But had we moved then I'm sure Dean, Fiona and the rest of the team would have been just as awesome for the rest of the process. I knew when I wanted to move I wanted an honest estate agent who I could get on the phone quickly and not be stuck dialling through robot keypad instructions. At first we were to go with a popular cheap up front cost digital agent or a big local agent who was charging 1%+VAT No Sale No Fee. We felt the digital agent wasn't personal enough and the local agent wanted too much money. In an effort to compare prices I rang around a few more agents and just asked outright how much they charged. Most were 1%+VAT but One Agency had a set fee with No Sale No Fee which I could get behind. It felt like the right price but what most persuaded me was how the phone call was answered so quickly and I spoke with the person for so long and they didn't seem rushed or wanting to sell to me. I knew from then that One Agency was for me. The whole way through our process which has lasted just over a month and a half communication has been clear and really incredible. Then when it came to making the big decision to pull out feeling incredibly guilty to our buyers there was no judgement from the One Agency team and they were still on side even thought let's face it... they made nothing from the process. Thank you One Agency team, you made it as easy as could be whilst adding that human contact.

Adam · 21 June 2022

★★★★★ 5/5

Google

Selling a house is possibly one of the most stressful things that anyone will do, especially if it’s on behalf of a parent. This was definitely not the case with OneAgency. They were professional, knowledgeable and realistic with regard to knowing the market and recommending a selling price, whilst also being incredibly sympathetic to our circumstances. No sooner had we engaged their services, videos and pictures of the property were taken and it was placed on the marked. Viewings were arranged almost immediately and within the first couple of weeks, the house was sold. Throughout the process we were kept constantly updated by the lovely Fiona. I would not hesitate to recommend the services of Dean and his team.PositiveProfessionalism

Aileen · 21 June 2022

★★★★★ 5/5

Google

Well!! What can I say, we wanted to sell our house and within 2 days of putting the house on the market One Agency Estate Agents had potential buyers viewing. The next thing we knew the property was sold and all went very smoothly, One Agency Estate Agents were FANTASTIC, the staff Fiona especially was on the ball and let us have updates throughout the whole period. They are very polite and very helpful and full of advice just when you need it, they took any stress away and from us. Would I recommend them YES.. Would I use them again YES.. A Big THANK YOU from the wife & I.

Steve · 21 June 2022

★★★★★ 5/5

Google

I just wanted to give a big thank you to Dean and Fiona at One Agency. The whole process from appraisal to sale has been handled professionally and efficiently. The price of the service they provide is very reasonable and at no point did I feel pressured into making a decision. They didn’t try to blind me with science during the initial appraisal (unlike some other companies I tried), and I have been kept up to date at every step of the process. I would certainly recommend them if you are considering selling your house.PositiveResponsiveness, Quality, Professionalism, Value

David · 21 June 2022

★★★★★ 5/5

Google

Been using this estate agents on a property that we brought for the past month or so now. I have to say they have been brilliant. So professional, responsive and nothing is ever a trouble. I am a first time buyer so obviously a few more questions where needed but they where so helpful with all the questions I needed answering. Fiona was the lady we where dealing with and she was great. Couldn’t recommend these guys enough. Thank you Fiona.PositiveResponsiveness, Quality, Professionalism, Value

Ben · 21 June 2022

★★★★★ 5/5

Google

We recently bought our property from one agency. We spoke to Fiona on a regular basis. We found her and the company to be very friendly professional and very accommodating. Fiona always kept us informed on what was going on and even after the sale was completed I contacted One agency numerous times for various issues. Fiona was always happy to help us. If you are looking to buy or sell a property I highly recommend that you use one agency.PositiveResponsiveness, Quality, Professionalism

Shamim · 21 June 2022

★★★★★ 5/5

Google

Incredible service from start to finish! Having had interactions with many other estate agents in the local area I cannot praise Fiona and Dean at one agency highly enough! At other estate agents I’ve struggled to even get anyone to answer the phone but with one agency the amazing Fiona is a rare talent! On several occasions I rang and didn’t leave a message thinking I would ring back later and each and every time Fiona would ring back having checked my number and would have an idea of why I was ringing in the first place. I was assisting my mum to sell her houses so Fiona dealt with me and herself and we were both very impressed as she handled both sales at the same time, they’ve been in property for a long time and it’s the best service they have received. Dean is an extremely down to earth and friendly estate agent who is very laid back, polite and non pushy! I had them come to value my house as they did such a good job! Currently we have decided to not move this year but in the future I will be calling these up and have recommended them to everyone looking to sell. Thanks again to all at one agency and look forward to using you in the future.

LB · 21 June 2022

★★★★★ 5/5

Google

As a first time buyer I was under the impression that this process would be very stressful, I was pleasantly surprised when it was instead a smooth process from start to finish. Fiona was very quick to respond to any questions I had and made the move feel easy. Thank you

Callam · 26 July 2024

★★★★★ 1/5

Trustpilot

Customer service is awful beyond words

Customer service is awful beyond words. It's unbelievable that a company which handles people's professional information doesn't have a contact detail to a real person or a reasonably functioning customer service. I asked for an account in my name which I didn't recognise to be closed. They demanded I provide ID verification for my 'main' account. I've done so. They kept sending me a copy and paste email what I need to provide (which I already have). I provided verification for the second time, which they seemed to work. They announced they would be closing my account and closed the case. But haven't told me which account. Fortunately it was in the end the 'spare' one, but the whole process really was not reassuring should a more pressing problem occur.

Anna · 2 February 2026

★★★★★ 1/5

Trustpilot

Terrible platform

Terrible platform. Unable to speak to a person at all, all dodgy AI generated responses to any queries or complaints. Reporting an account for stating false employment information and the reply is that you can only report someone directly associated as an admin on your account. Totally unhelpful and has totally put me off using LinkedIn for my hiring as they clearly dont care about false information so completely untrustworthy.

Laura · 23 April 2026

★★★★★ 5/5

Google

It was a pleasure working with OneAgency. The staff are all very professional and knowledgeable. I felt like I was in good hands throughout the purchasing process. All viewings were arranged swiftly and smoothly, and all questions answered in a timely manner.

AMS · 17 March 2026

★★★★★ 5/5

Google

I can’t even begin to start! Absolutely amazing service from start to end and helped me with the whole process of purchasing my first house. I can’t thank Fiona enough for always keeping me updated and dealing with all of my enquiries in a professional manor. Great customer experience and I would recommend one agency for anyone who would like to purchase their first home. Thanks again and I hope it works out for everyone!

Selina · 21 June 2022

★★★★★ 5/5

Google

One Agency were absolutely brilliant in selling my late father's house so when I decided to put my own house on the market there was only one choice of estate agents. Once again they did not disappoint. The whole team are fantastic but a special mention & a big thank you must go to Fiona for being out of this world amazing.

Scott · 25 August 2023

★★★★★ 5/5

Google

Fiona Morris has been absolutely amazing and has gone above and beyond in helping with our house sale, with the troubles eve had shes always been at the end of the phone to help and advise and we really appreciate it, cant thank her and the team enough! Dave and Aggie.

Lyndsay · 21 April 2024