Trusted Agent profile · Stoke-On-Trent
★★★★★
598 reviews across 2 platforms
9 & 10, Ridge House Drive, Festival Park, Stoke-On-Trent, ST1 5SJ
OneAgency's office in Stoke-On-Trent, at 9 & 10, is rated 4.4 out of 5 across 598 reviews on two platforms, including 511 Google reviews rated 5.0. It won Platinum in The Trusted Agent 2026 awards.
The Trusted Agent 2026 results for OneAgency, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Stoke-On-Trent office, from every platform, shown as written. First names only.
5/5
GoogleI recently viewed a property with One Agency and everything has been so easy and professional, Fiona said that she would ring me and true to her word she telephoned back, if I hadn’t sold my property I wouldn’t have hesitated in using One Agency . Thank youPositiveProfessionalism
Thank you for the Five Star Review
5/5
GoogleOne agency sold a house for me very professionally done. Kept me informed all the way through the process from start to finish would highly recommend them thank you
Thank you for Ian, we really appreciate you taking the time to leave this great feedback.
5/5
GoogleGreat estate agent, first time buyer and helped out hugely along the way with constant updates, would highly recommend
Thank you Lee, we really appreciate your feedback.
5/5
GoogleI am currently selling a property with OneAgency & feel the need to leave a review. Dean & Fiona are making a potentially stressful time feel so easy. I am kept "in the loop" on every detail & every call or email is responded to promptly, which I truly appreciate. I would recommend this team over & over.
Thanks Nicky, its great to read these comments and we really appreciate you taking the time to write this review.
5/5
GoogleWe had an outstanding service from One Agency, especially from Fiona. She was extremely helpful, polite and friendly. One Agency, made the whole process very easy for us and kept us informed all the way throughout the process and made our dream come true.PositiveResponsiveness, Quality, Professionalism, Value
Many thanks for your great comments they are very much appreciated.
5/5
GoogleI cannot speak highly enough of OneAgency. They handled the sales of our two properties in a very professional and timely manner. They were always pleasant, patient and emphatic. I highly recommend them.
Thank you Elaine. It’s fantastic to read such great feedback and it’s been a pleasure to assist.
5/5
GoogleThere are estate agents and then there is OneAgency. As a buyer I was amazed at the high level of service provided with plenty of updates and ensuring everything went smoothly and to plan. Fiona and Aimee have been amazing and have certainly raised the bar that other estate agents should aspire to reach. Thank you OneAgency!
Thank you John. It's fantastic to read your great comments and we really appreciate you taking the time to write this review.
5/5
Google100% satisfied with the service from a lovely team . Very thorough and keep you up to date with proceedings from start to finish . Cannot recommend enough . Thank you very much one agency .
Thank you Kevin, we really appreciate you taking the time to leave this great feedback.
5/5
GoogleI used one agency for the first time to sell my house and i was delighted with the quick service they provided me, kept me upto date with everything. Highly recommend.
Thank you Shazad, we really appreciate your great feedback.
5/5
TrustpilotIngrid from the billing team was very…
Ingrid from the billing team was very professional and very helpful and kind. She was able to refund the subscription
5/5
GoogleExtremely professional all the way at through my sale. My sale was difficult, not due to One Agency, but the chaos caused by Covid. Dean marketed my property to maximum effect and Fiona nursed all stages of my difficult, lengthy sale to a successful conclusion. Highly recommendPositiveResponsiveness, Quality, Professionalism, Value
Thanks for the great feedback, it’s very much appreciated.
5/5
GoogleQuite simply the best. All the way through the sale of my property, Dean, Fiona and Aimee have given professional & timely advice and updates. The service given by the team is above and beyond and I can’t recommend them highly enough. I wish the One Agency every success for the future, you certainly deserve it.
Thank you Ben, your comments are very much appreciated !
5/5
GoogleExcellent service from beginning to end. Hard working team, transparent with offers and great communication throughout. Would highly recommend and would definitely use again if I needed an estate agent.
1/5
TrustpilotLinkedIn facilitate Bait and Dox Trolling of established accounts.
I had been a user of the platform for over 12 years, had over 500 contacts and dozens of professional recommendations.Within the past 6 months I have been a victim of "bait and dox" trolls.If LinkedIn is a professional platform as it claims, it's remediation services are still rooted in Kindergarten logic, LinkedIn staff and it's AI do not know the difference between literal and allegorical speech.. Adults and professionals should be able to have open and free discourse of ideas without the threat of expulsion due to perceived slights and injured egos.LinkedIn needs to modify it's policy to discourage this kind of behaviour. Those who cast the first stone then cry Wolf should be made aware that their account is at risk if they carry out this type of malicious and pernicious behaviour on the platform. As an adult I choose to ignore petty insults, but when I reply to an insulting comment with "You're not the brightest are you?" followed by a reasoned explanation and argument, this is construed as bullying, harassment and name calling by the fully SJW'd CRT'd staff working in LinkedIn customer support.Perhaps they have done me a favour by removing my account, they will soon be populated by professional cry babies and trolls exclusively.
5/5
GoogleOne of the best estate agents I have ever dealt with. Aimee in particular is a credit to yourselves. So prompt and always caring about tenant issues and dealing with any issues in the best way she can. Also takes on board feedback about suppliers/workmen and changes things. Would 100% recommend.
Thank you for taking the time to leave this great feedback, we really appreciate it.
5/5
GoogleThis is the first time we have used one agency, but certainly won’t be the last, we were kept up to date on the progress of the sale, the staff were very helpful and polite, unlike some estate agents. The whole buying process was extremely stress free and easy. Thank you one agency 👍 …
Thank you Sharon. It's fantastic to read your comments, which we very much appreciate.
5/5
GoogleWe would like to thank one agency for first class service and help with the daunting task of property buying . Regards Valerie Philip
Thank you for the great feedback, it’s very much appreciated.
5/5
GoogleExcellent service given during a very testing time due to our solicitors not doing their job within the quoted time for the sale causing problems. All staff we dealt with were polte and professional.
Thank you Cindy. We really appreciate you taking the time to leave this great feedback.
5/5
GoogleI bought my new home through One agency. They offered very good service. They carried my along every stage and process of the purchase and they responded promptly to enquiries and matters that arose.
Thank you for the great feedback, it’s very much appreciated.
4/5
GoogleOnly fault was I wasn't advised how much time I had to measure up on my second viewing after my offer had been accepted. Other than that, no complaints.
Thanks for the feedback Matt.
1/5
TrustpilotBlocked for no reason
Setup an account focussed on building network and promoting diversity, equity and inclusion. Built a following and network in a short period. Account restricted and told in breach of their policy with no real explanation and unable to speak to someone. Really frustrating considering the time I invested. Won’t be using it again and will opt for other platforms.
5/5
GoogleFrom start to finish the team at OneAgency Estate Agents have been very professional, organised and kept me informed at every stage of the house sale. They undertook all viewings and ensured that the house sale went smoothly. I can't thank them enough.
Thank you Louise, we really appreciate your great comments.
1/5
TrustpilotApplied for a position with our local…
Applied for a position with our local authority they use linkedin never heard anything then all of a sudden told there had been sixteen views of my profile by four companies I am in England these companies are in Canada.I never signed up with linkedin in the first place I have moved all emails in spam and will be reporting them to the relevant authorities see how linkedin likes dealing with them.Linkedin watch out I have tried bigger companies than you and will take you on in a court of law if necessary this company is not brave enough to talk to people.They seem to have a way of blocking people from unsubscribing from their record's, every time I try their website both my internet provider and security software block the site.Has anyone noticed either the staff don't read reviews or they just can't be bothered with the old fashioned thing called customer service
5/5
GoogleI would highly recommend using OneAgency. From the beginning when Dean came out to value our house , to when Fiona got us across the finishing line, we were kept updated the entire time. They know their stuff and i wouldn't hesitate in using their services again :).PositiveProfessionalism
Many thanks Charlotte. We really appreciate you taking the time to leave us this great feedback.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: OneAgency, Stoke-On-Trent won Platinum.
