Trusted Agent profile · Stoke-On-Trent
★★★★★
628 reviews across 2 platforms
9 & 10, Ridge House Drive, Festival Park, Stoke-On-Trent, ST1 5SJ
OneAgency's office in Stoke-On-Trent, at 9 & 10, is rated 4.5 out of 5 across 628 reviews on two platforms, including 541 Google reviews rated 5.0. It won Platinum in The Trusted Agent 2026 awards.
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The Trusted Agent 2026 results for OneAgency, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Stoke-On-Trent office, from every platform, shown as written. First names only.
5/5
GoogleA truly excellent service by Fiona and Josh in connection with the sale of our parents property. We were always kept fully informed of viewings and on the progress of the sale once a purchaser had been secured. Phone calls were always answered promptly and I would not hesitate in recommending them.
Thank you Michael, it’s been a pleasure to assist and we really appreciate you taking the time to leave this great feedback.
5/5
GoogleJust like to say a big thanks to Fiona, Joshua and Dean for being very attentive and professional during the sale my property.PositiveResponsiveness, Professionalism
Thank you for your great feedback, it’s very much appreciated.
5/5
GoogleOne agency have been outstanding. Securing a sale in a timely manor. But I was particularly impressed at the after care once the sale was agreed. With what was a very difficult chain I was in, the staff worked tirelessly and went the extra mile to ensure everything was communicated between the associated buyers and sellers.
Thank you Guy, we really appreciate your great comments.
5/5
GoogleI have had the best experience with One Agency. Great advice, really responsive and supportive. They went over and above in terms of customer service. Very much recommend them.
Thank you Beccy, we really appreciate you taking the time to share your feedback. It’s been a pleasure to assist with the sale.
5/5
GoogleFiona and the team handled the sale of my property brilliantly during this difficult covid period.PositiveResponsiveness, Professionalism, Value
Thank you for the great review.
5/5
GoogleWe have dealt with many estate agents over the years and can not speak highly enough of OneAgency. Very efficient from the first contact. Property quickly listed and constant communication regarding viewings, feedback from viewings and any offers received. Totally professional, approachable, friendly and prepared to listen. An exemplary service from the beginning all the way through to completion. Thank you for everything, we shall definitely be using your services in the future. Vicky and Melissa.
Thank you Victoria & Melissa, we really appreciate you taking the time to leave this fantastic feedback.
5/5
GoogleImmaculate service from start to finish. Again. I've brought from them and sold with them and couldn't imagine a better agent. A couple of potentially difficult situations have been expertly managed to complete sales. Would highly recommend!
Thank you Tom, we really appreciate you taking the time to leave this fantastic feedback.
5/5
GoogleI have had the best experience with One Agency. Great advice, really responsive and supportive. They went over and above in terms of customer service. Very much recommend them.
Thank you Beccy, we really appreciate you taking the time to share your feedback. It’s been a pleasure to assist with the sale.
5/5
GoogleOne Agency have been fantastic to deal with. From making the call and the sold sign going up took just two weeks. The photos, video walk through and write up were perfect and we couldn't have asked for better service. Dean, Fiona and Josh have been easy to contact and throughly professional throughout! Thanks o much for a stress free sale ❤PositiveResponsiveness, Quality, Professionalism, Value
Thank you Sarah, we really appreciate your great feedback !
1/5
TrustpilotUnscrupulous
Looking at the terrible reviews on here, most seemed to have had a similar experience to me on LinkedIn. Irrelevant job ads, courses I never asked for, Varsity tutors please STOP…! There’s so much spam and rubbish on here -has wasted my time I wish I could give you zero stars. I think Linkedin genuinely started out as a good idea but has been taken over by unscrupulous advertisers and no longer has any credibility.
4/5
GoogleAs a Buyer I would like to thank for the OneAgency team for the given Support. The Team is very efficient and providing and excellent service to the Customer. they are very good at this Business. I will highly recommend to someone to engage hem for any real estate Business.
5/5
GoogleI found them polite and easy to deal with, they on occasion helped to push things forward and communicated any necessary information in a timely manner and dealt with any queries I had in the same manner. Overall it was a pleasure doing business with them.
Thank you David, we really appreciate your great feedback.
5/5
GoogleFantastic all the way through the sale of my property. Excellent customer service always helpful and there to help. Would highly recommend to anyone wanting to sell their property. 5 stars from me.
Thank you Eddie, we really appreciate you taking the time to leave this great feedback.
5/5
GoogleOne agency have just transacted on the property that we have purchased! Their service and help has been excellent. Fiona really goes above and beyond to help and has kept us informed all through a tricky process. Would definitely recommend!
Thank you Louise, we really appreciate you taking the time to leave this fantastic feedback.
1/5
TrustpilotUnhelpful support
I've had dormant account for a while, a placeholder. Then suddenly they started sending me promotional material, I kept clicking unsubscribe, they keep sending material. Customer support was initially helpful, told me I wouldn't receive any more, I did receive more and complained, they said they weren't sending any and shut down. I can see why the rating is so low.
5/5
GoogleFiona has been fantastic during a very difficult house move, always keeping us informed and offering support. Would recommend to all.PositiveProfessionalism
Thank you Nickola, we really appreciate your comments and wish you all the best for the future.
5/5
GoogleI would highly recommend one agency if you are looking to sell your home! They have been nothing other than first class from start to finish. I would personally like to thank both Dean and Fiona who have gone that extra mile to ensure I am kept up to date with regular updates from solicitors and buyers whilst also being very friendly and informative throughout! 5*PositiveResponsiveness, Quality, Professionalism, Value
Thank you Rebecca. We very much appreciate you taking the time to leave us feedback.
1/5
Trustpilotfor 70 odd quid a month and you can't…
for 70 odd quid a month and you can't get to speak to a customer service person for love nor money..... its a joke so don't waste you money
5/5
GoogleAmazing team at One Agency, nothing was too much trouble, great with communication and keeping us updated, we have no issues at all, they were the go between us as the seller and our buyer on a weekly, sometimes daily basis. Great sound advice and knowledge of the market to advise us appropriately. Would recommend to family and friends. Thank you OneAgency!
Thank you for taking the time to leave this great feedback, we very much appreciate it.
5/5
GoogleThe staff are very professional and they attend to your enquiries promptly and professionally. I will recommend the company to property buyers. Seyi B.
Thank you Seyi, we really appreciate you taking the time to leave this great feedback.
5/5
GoogleOneAgency were absolutely brilliant. Dean found the charm in our quirky house and advertised it beautifully. Our house was only going to appeal to a handful of people but they didn't struggle to find a keen buyer. The whole process from booking appointments to the sale of the house was second to none. They always kept in regular contact and were always happy to give us advice and explain things to us.
Many thanks for taking the time to leave your review. Your kind comments are very much appreciated.
5/5
GoogleI’m glad I picked oneagency estate agents they was very good at keeping me informed on sale of my house. Always on time for viewings and I was never let down by them I would recommend them 100% every nice bunch of people worth every penny I would use them again.
Thank you Sally, it’s been a pleasure to assist you with the sale and we really appreciate you taking the time to leave this great feedback.
5/5
GoogleThe service we received from OneAgency was brilliant. Any queries we had were answered promptly and they had no problem with accommodating any of our requests. We were constantly kept in the loop with anything that was going on and they were more than happy to chase things up for us.
Thank you Kyle, we really appreciate you taking the time to leave this great feedback.
5/5
GoogleAll staff at One Agency were completely professional from day one to the very last. I would highly recommend this agency going forward.
Thank you Paul. We really appreciate you taking the time to leave feedback.
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Yes. OneAgency won Platinum in The Trusted Agent 2026 awards.
