Trusted Agent profile · Stoke-On-Trent
★★★★★
627 reviews across 2 platforms
9 & 10, Ridge House Drive, Festival Park, Stoke-On-Trent, ST1 5SJ
OneAgency's office in Stoke-On-Trent, at 9 & 10, is rated 4.5 out of 5 across 627 reviews on two platforms, including 540 Google reviews rated 5.0. It won Platinum in The Trusted Agent 2026 awards.
The Trusted Agent 2026 results for OneAgency, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Stoke-On-Trent office, from every platform, shown as written. First names only.
5/5
GoogleI would like to thank One agency for all of their help,expertise, patience and friendly manner through my house sale recently. They always kept me fully informed of updates and worked extremely hard to sell my house. Thank you.
Thank you Simon, great to see your feedback.
5/5
GoogleGreat professional service with a personal touch, thanks to Dean, Josh and especially Jodie for all their help.
Thank you Dean, it’s great to read your fantastic feedback.
5/5
GoogleFiona at One Agency was great throughout our whole buying process. The communication was great, we were updated regularly. Very professional and friendly service. Highly recommended. Thank you!
Thank you for the great feedback, it’s very much appreciated.
5/5
GoogleI would highly recommend one agency they prompted us through every mortal thing when buying and selling our homes . Fiona Morris I dealt with the most she is really the best person when buying or selling your property . One agency was quick very effective and a pleasure to speak too , and I would like to say a very big thank you and would not hesitate to use you guys again.PositiveResponsiveness, Quality, Professionalism, Value
Thank you Wendy, we really appreciate your fantastic comments.
5/5
GoogleFiona and the team are really helpful, fast respond and doing brilliant job!!!
Thank you for your great feedback, its very much appreciated.
3/5
TrustpilotJob search is like asking Alexa to make me a sandwich
The search function is on par with that annoying Microsoft Word Paperclip character. You know, the one that still haunts our nightmares. "Oh I see you are looking for jobs in IT Service Management that are within a 30 mile radius of London. Here you are, a great opportunity to be a welder on an offshore oil rig 12 miles of the coast of Aberdeen"
5/5
GoogleOneagency team are simply amazing. Thank you Fiona 😊 …
Thank you Adam, we really appreciate the five star review.
1/5
TrustpilotScam suscription for ever
Hello . When I made the subscription it was supposedly for one year. Nowhere did it say that it was renewable. This seems to be a (semi-illegal) method similar to the one used by the A..N site. And they know that there is fine print that no one sees. The proof is that I haven't even logged into Linkedin for several months. And now that I logged in to see what was happening with this surcharge, I had to renew my password (I don't know why). And immediately cancel the infinite subscription by deleting the credit card (they usually ask you to agree to leave your data and this never happened). I hope you understand my situation and get my money back. In the receipt received by email, at no time does it clarify the indefinite and forever annual subscription. There are only cancellation conditions in one year. Thank you so much.
5/5
GoogleI would like to thank the team at OneAgency especially Aimee on how easy it was applying for a tenancy on one of there properties..! From the first viewing to receiving the keys was done effortlessly..! Thank You.!
Thanks Ian, great to read your comments, they are very much appreciated.
5/5
GoogleThanks Fiona for your help with my purchase thanks to Jodie and all your team your great
Thanks for the great feedback.
5/5
GoogleHaving recently used OneAgency to sell our property, we just wanted to thank you for all your help. The service was fantastic from start to finish from the whole team. We would have no hesitation in recommending your services to family and friends.
Thank you for the great feedback. It’s been a pleasure to assist with your sale.
5/5
GoogleWe have just completed on the sale of one of our properties. We received a first class service from start to finish. Our property was valued realistically and a buyer found quickly. We sold to a First Time Buyer and both Fiona and Aimee from OneAgency did an excellent job in negotiating the agreed sale price and liaising with all parties to bring the transaction to completion. We were kept up to date with the progress of the sale from the day we instructed OneAgency to market the property until the day the sale completed. We can highly recommend OneAgency should you wish to sell your property in the Staffordshire area.PositiveResponsiveness, Quality, Professionalism, Value
Thank you for taking the time to leave these great comments, we very much appreciate it !
5/5
GoogleAs a landlord, I couldn't recommend OneAgency more - Josh was absolutely on it from start to finish. I'll certainly be using him in the future.
Thank you Matt, we really appreciate your great comments.
5/5
GoogleEfficient and friendly service with excellent levels of communication and care. Thank you Fiona for all your help in the sale of my late mother’s house.
Thank you Dave, we really appreciate your feedback.
5/5
GoogleI have purchased properties from oneAgency, Fiona and dean was very helpful with the purchase, they were emailing me back asap in regards to any updates so the process was quick and straightforward, so thank you
Thank you ! We really appreciate you taking the time to leave such great feedback.
1/5
TrustpilotPremium problem- not happy.
Signed up for premium for what I was led to believe would be one month, just to see how it would work. Got socked for $259.25 for a whole year. Have tried to get them to refund my money, but get nothing nothing but a black hole response. To make insult to injury, I never got Premium yet they keep advertising to try it for free. Their website does not seem to have a customer service line. I submitted several requests but have gotten nothing back. I hope that this feedback may get to them so they can rectify the situation.
5/5
GoogleOneAgency Estate Agents provided exceptional real estate services, demonstrating deep market knowledge and effective communication. Their commitment to customer satisfaction was evident, addressing concerns promptly and ensuring a stress-free experience. Innovative marketing strategies led to a swift and successful sale. I highly recommend OneAgency Estate Agents for their professionalism and outstanding results. Thank you again team OneAgency.
Thank you Mohammed, we really appreciate you taking the time to leave this great feedback.
5/5
GoogleGreat experience with One Agency , Josh went above and beyond to make sure it was as stress free and easy as it could be!
Thank you Adam, we really appreciate your great feedback.
5/5
GoogleWe put our house on the market only last week and we have already agreed a sale. Many thanks for your professional and efficient service. Great work and would thoroughly recommend One Agency. Thanks Dean and the team.
It's been a pleasure to help Thomas. Thank you for the review.
5/5
GoogleExcellent, professional service! Fiona went above and beyond throughout the whole process. Anyone looking to sell their property I strongly recommend One Agency! I can’t thank you guys enough.PositiveQuality, Professionalism
Thank you Joe. We really appreciate you taking the time to leave us this great feedback.
5/5
GoogleWell done OneAgency. Continual communication, great advice and complete diligence. What more could you ask for?
Thank you Stephen, we really appreciate your feedback and its been a pleasure to assist you.
5/5
GoogleI would like to say a big thank you to OneAgency for selling our property during a long and drawn out sale through no fault of their own. Fiona provided a service which went way beyond of what I would have expected and kept us up to date on a daily basis. A very professional, friendly team and would definitely recommend them to anyone wishing for a more discerning and personal service.
Thank you Darren, we really appreciate your great feedback.
5/5
GoogleAbsolutely BRILLIANT service, nothing is too much trouble, responses are quick and efficient and everyone is super friendly. I highly recommend Dean and the Team, they make moving much less stressful and I can't thank you enough
Thank you for the fantastic review, its been a pleasure to help you.
5/5
GoogleThe best agents we’ve ever used. Just sold our fourth house with this estate agency. Very professional service from Dean and Fiona - thank you once again for a great service.PositiveResponsiveness, Quality, Professionalism, Value
Thank you Victoria, we really appreciate you taking the time to leave us this fantastic feedback.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: OneAgency, Stoke-On-Trent won Platinum.
