Trusted Agent profile · Stoke-On-Trent
★★★★★
627 reviews across 2 platforms
9 & 10, Ridge House Drive, Festival Park, Stoke-On-Trent, ST1 5SJ
OneAgency's office in Stoke-On-Trent, at 9 & 10, is rated 4.5 out of 5 across 627 reviews on two platforms, including 540 Google reviews rated 5.0. It won Platinum in The Trusted Agent 2026 awards.
The Trusted Agent 2026 results for OneAgency, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Stoke-On-Trent office, from every platform, shown as written. First names only.
5/5
GoogleOne Agency has been the best estate agent I've ever had the privilege of working with. They were extremely professional polite and always keeping us updated with the progress of our sale. I would highly recommend them to friends and family Kind regards Mrs Sue Gray
Thank you Susan, we really appreciate you taking the time to leave us your feedback, and we are delighted you are happy with our service.
5/5
GoogleOneAgency made the whole experience of selling our house so easy . There kept us informed on every step of the way. Really approachable and great to deal with. Thank you .PositiveResponsiveness, Quality, Professionalism, Value
Thank you for taking the time to leave us feedback, we very much appreciate it.
5/5
GoogleRecently purchased our new home through One Agency Estate Agents, and I have to say the service was second to none. Dean and Fiona were proactive throughout and a pleasure to deal with.......... Finally, an estate agent who returns calls when they say! Thank you
Thank you Richard, we really appreciate your comments.
5/5
GoogleWould highly recommend for anyone selling their property .Excellent staff who attend to any of your needs and go the extra mile . keep you constantly informed all the way through the process from start to finish and work their very hardest to get you a sale .They then follow up trying their best to move it along with solicitors and purchasers etc . Many thanks
Thank you Nigel, we really appreciate your fantastic feedback.
5/5
GoogleFiona and the team at One Agency were amazing throughout! I believe they strike a great balance between representing the seller for the best possible deal, whilst supporting us (the buyer) throughout the purchase!
Thank you David, we really appreciate your great comments.
5/5
GoogleBuying our first home through One Agency has been a fantastic experience, constant communication between the owner and everyone working there throughout, Kind, friendly staff make house buying just that little bit easier and less stressful, Thank you Dean 👍🏻
Thank you Owen, we really appreciate you taking the time to leave us this great feedback.
5/5
GoogleA very professorial and also friendly service. I personally dealt with Aimee who was brilliant, she kept me up to date constantly and a really nice friendly person who made everything flow nicely. Would recommend this agency to anyone.
Thank you for taking the time to leave us this great feedback !
5/5
GoogleExcellent service, great professionalism, good communication throughout. Would highly recommend.
Thank you Mark. Its been a pleasure to assist with your sale.
5/5
GoogleOne agency? I'm not sure how much thought went in to the naming of this business but it's the best name ever! One phone call to get the house on sale. One great team who organised everything and did all the viewings until it was sold. One extremely happy customer who'd recommend within one breath. One agency, the only one's to call One agency, number one ! If you're reading this review then you may have gathered that I'm very happy with the service and expertise that I received from One agency! Got a property to sell, then give them a call and save yourself a lot of stress.
Thank you Mark ! We really appreciate you taking the time to leave this fantastic review.
5/5
GoogleWe have been extremely pleased with the service provided by OneAgency from start to finish. Their communication is exceptional, they kept us up to date with very clear emails, texts and phone calls. Every member of staff that we had contact with have all been very friendly, polite, quick to respond and helpful. All this had made the process of selling very clear and straightforward. We would strongly recommend OneAgency to anyone who is entering the property market. Massive thanks to everyone for their help. Sue and Mike.
Thank you for the great review. We really appreciate you taking the time to share your experience.
5/5
GoogleWe have recently purchased a property from One Agency and we are very pleased with the service that they provided. We appreciated the advice from Dean at the start regarding the purchase and have since had regular communication with Fiona as our main contact who was brilliant. We were kept informed all of the way through to completion which ended up being delayed through no fault of their own but they remained very patient which was really appreciated by us. We would not hesitate to recommend their service to anyone in the future and we will certainly work with them again for future purchase of properties. Thanks to a great team. KarenPositiveResponsiveness, Quality, Professionalism, Value
Thank you Karen, we really appreciate you taking the time to leave us this great feedback.
1/5
TrustpilotTaking £400 from personal account for…
Taking £400 from personal account for what? Why? Where is my invoice? Why are you grabbing my money. No emajl to show in advsnce the payment will be taken. No email to show what it is for. Typical corporate arrogance.
5/5
GoogleA big thank you to OneAgency for making the sale of my house stress free. Super efficient team, quick to respond keeping me well informed throughout. A professional, helpful and friendly service and l highly recommend. Thank you Dean, Fiona and Aimee.
Thank you for the great review !
5/5
GoogleOneAgency have done a marvelous job.Fiona kept me informed every step of the way and I would recommend them to anyone
Thank you William, it’s great to receive such great feedback.
5/5
GoogleThank you Fiona for all your help with our purchase, you’ve been a great help and communicator, and it’s really appreciated!
Thank you for taking the time to leave this great feedback, it’s very much appreciated.
1/5
TrustpilotMy account was block for no reason and…
My account was block for no reason and i had to create a new account and they wont for the life of me connect me to my business page. I have been going back and forwards for over a week facing generic unhelpful emails which has got me no where. It is comedy how bad the support is.
5/5
GoogleHad a great experience purchasing a property with the help of OneAgency. Fiona was very helpful great advice and support at every step along the journey. Their transparency and responsiveness throughout the process really helped.PositiveResponsiveness, Quality, Professionalism
Thank you Matt, we really appreciate your comments.
5/5
GoogleFantastic Service and People!!
Thanks John, we really appreciate your comments.
5/5
GoogleAs an FTB, OneAgency has been amazing from start to finish! They've even given me more information than my own solicitors. Very quick to respond to any emails and questions. Can't wait to pick up my keys! 🎉🔑 #FTB #AmazingService #NewHome …
Hi Leigh, many thanks for the amazing feedback. It’s been a pleasure to assist with the purchase.
5/5
GoogleWould highly recommend, Aimee is very helpful and goes above and beyond to ensure that you have all the information you need even after you move into your property. Whole process was really easy and the after care is fantastic.
Thank you for the great review, we really appreciate you taking the time to give us feedback.
5/5
GoogleFiona was brilliant and always on hand to answer any questions we had even after we had exchanged contracts!
Thank you for the great feedback, it is very much appreciated.
5/5
GoogleOne Agency Estate Agents have been excellent from the initial enquiry to marketing our property all the way through to completion. Once a sale was agreed they have kept me informed all of the way through, even more so than our solicitors! I would most certainly recommend them as the service they provide is professional, supportive and really helpful throughout the whole process. Our heartfelt thanks go to all staff at the agency for their 100% support.
Thank you for your great comments , we really appreciate you taking the time to leave us feedback.
5/5
GoogleWe purchased a house that was on the market with One Agency. From viewings to the completion Fiona was always at the end of the telephone or responding on email to our queries etc.PositiveResponsiveness, Professionalism
Thank you Danni ! We really appreciate you taking the time to leave us feedback.
5/5
GoogleDean has been fantastic in the advice that he has given with regards to purchasing a new property. The team go out of their way to help and nothing is too much to ask. Thanks again for the help!
Thanks Dan, we really appreciate your comments.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: OneAgency, Stoke-On-Trent won Platinum.
