Trusted Agent profile · Stoke-On-Trent

OneAgency Stoke-On-Trent reviews

★★★★★ Great

598 reviews across 2 platforms

9 & 10, Ridge House Drive, Festival Park, Stoke-On-Trent, ST1 5SJ

OneAgency's office in Stoke-On-Trent, at 9 & 10, is rated 4.4 out of 5 across 598 reviews on two platforms, including 511 Google reviews rated 5.0. It won Platinum in The Trusted Agent 2026 awards.

Google logo

5.0 / 5

511

Reviews on Google

This office

Trustpilot logo

87

Reviews on Trustpilot

Business-wide

Reviews may appear on more than one platform.

Awards

The Trusted Agent 2026 results for OneAgency, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Reviews

Every review we hold for the Stoke-On-Trent office, from every platform, shown as written. First names only.

5/5

Google

I am extremely satisfied with the services provided by OneAgency. They have been exceptional in every aspect of collaboration. Their team of property services is professional, responsive, and highly knowledgeable. They guided me through the entire process, addressing all my questions and concerns with patience and expertise. Fiona from OneAgency was always excellent. Despite the challenges we faced, Fiona remained responsive and proactive in addressing any issues that arose during the mortgage process. Her professionalism and dedication to providing exceptional service were evident throughout the collaboration The level of service and support which received is very impressive. I recommend OneAgency for their exceptional mortgage and property sales services.

Arun · 21 June 2023

Agent replied · 20 June 2024

Thank you Arun, we really appreciate you taking the time to leave this fantastic feedback.

5/5

Google

Great support and communication from Fiona and the team. Thank you High recommended

Keith · 24 July 2024

Agent replied · 23 August 2024

Thank you Keith, we really appreciate your great feedback.

5/5

Google

I can't recommend OneAgency enough, they have been fantastic throughout the sale of my late parents' home. Fiona in particular was amazing. She kept me fully informed throughout the process and was always just a phone call away if I had a query. I would definitely use them again and would recomemmend without hesitation. Thank you OneAgency.

Jacky · 24 September 2024

Agent replied · 24 October 2024

Thank you Jacky , we really appreciate you taking the time to leave this fantastic feedback.

1/5

Trustpilot

It's time to give up on LinkedIn

It's time to give up on LinkedIn as a reputable social media platform. Customer support and service no longer exists. Had an account for years as a recognised industry professional. Been using a premium account for a while but suddenly account was suspended, no reason, no communication. Now stuck in a security loop trying to login without success and you cannot access any form of support without being logged in. Been trying to get support for weeks but it's impossible. Had to contact my bank to stop LinkedIn from continually taking payments for a service they don't provide. LinkedIn is a waste of time, No longer a reputable social media platform or company. Much better platforms out there. I had to cancel my card and have a new one issued to stop them taking payments on a suspended account.

David · 28 January 2025

1/5

Trustpilot

Money-grabbing company with bad customer support

I agree with others who have posted negatively about LinkedIn. I also wish to warn anyone considering the trial version of the Sales Navigator Core subscription. Firstly, the subscription is so utterly useless you won't even notice you have it, so easy to forget all about it. LinkedIn counts on this and automatically deducted a massive annual subscription fee of £839.35 without your consent. If you don't claim the amount back within 14 days, no refund. The subscription is pointless with zero benefits or advantages and absolutely no different to the free version. I couldn't even see who viewed my profile. £839 for what? Then searching the website and emailing to establish contact with customer relations - chatbox is AI. The more people that expose Linkedin, the sooner the general public will know about their unethical and unscrupulous tactics.

Jeanie · 28 January 2025

5/5

Google

Absolutely fantastic, professional service. These guys all go above and beyond expectations. I would never even consider using anyone else. A very professional and efficient service. Thank you so much to Dean, Aimee and Fiona for ensuring that my home sold super fast with a smooth transaction.

Jenny · 21 June 2021

Agent replied · 20 June 2024

Thank you Jenny. We are delighted you are happy with our service and we wish you all the best in your new property.

5/5

Google

Excellent service from start to finish from courteous and friendly staff. I was kept informed of what was happening throughout the whole process. I've already recommended One Agency to friends!

Elaine · 21 June 2023

Agent replied · 20 June 2024

Thanks Elaine, we really appreciate your great feedback.

1/5

Trustpilot

LinkedIn very frustrating platform

LinkedIn is connecting scientists, technical people together. However they have frustrating part. This is their premium account which they are trying to make you use, for one month free trial. They are so pushy that you virtually cannot use old account to do anything. I stopped to use my account for 2 years because of this feature. Obviously they want your account details for payments for use this one month trial. The other annoying part is lady director who join your account to advise you which jobs you are interested. This type of features should be in Help to select and not blocking you from using simpler version. I noticed they introduced new feature Badge to certify you are real person. This requires installing their application and access to your phone. When you created account with them you had to give them enough details to prove your are real person. All these things limit access to this platform for new people and encourage old one to close it!

Anna · 19 January 2025

5/5

Google

One agency are incredible!! They sold our house so quickly . Fiona and josh were lovely and happy to help with anything. Keeping us up to date with everything weekly . Helping to keep things moving along. We also use these for our rentals.. .I can't recommend this company enough..

Rachel · 21 December 2024

Agent replied · 20 June 2024

Thanks Rachel, we really appreciate your great feedback.

5/5

Google

I cannot thank this estate agents enough. From start to finish they have communicated every step and been beyond accommodating taking on viewings whilst I was at work. Having heard horror stories of the stresses of house sales i can say first hand that i have had no less than a positive experience. Fiona deserves a special thank you- but all colleagues i have had interactions with have been brilliant.

Nic · 23 December 2023

Agent replied · 20 June 2024

Thank you Nicole, we really appreciate you taking the time to leave us this fantastic feedback.

5/5

Google

I had an excellent experience with One Agency from the initial valuation to the completion of the sale of my property. Dean and Fiona were both professional and responsive and worked well with solicitors to ensure the sale progressed at the expected pace.PositiveResponsiveness, Quality, Professionalism, Value

Steven · 21 June 2021

Agent replied · 20 June 2024

Thank you Steven, we really appreciate your comments.

1/5

Trustpilot

VERY UPSET WITH LINKEDIN

VERY UPSET .I have been on Linkedin for 15 years ( 700 + Connections ).I.have written some informative / popular Posts.. which have taken a lot of My time. + some high profile endorsers..I have just lost access to My Profile /Account.. after getting confused with the optional verification process.. I am a technophobe ( senior citizen )..There seems to be no way to resolve this without a complicated procedure cannot login to contact. *I AM VERY ANNOYED. I have lost 15 years of work + I cannot converse with My Fiends/ Connections Worldwide This is a lifeline for Me, as I am living in an isolated situation *After research it seems hundreds have been locked out of There Accounts recently ( a lot more negative reviews on other sites, inc Trust Pilot USA ). .*LINKEDIN ARE DOING NOTHING ABOUT THE FLAWED VERIFICATION PROCESS

Nigel · 21 December 2024

5/5

Google

💯 would recommend OneAgency I got in touch with them regarding renting my house they sorted the contract out and kept me updated cheers Dean Josh and Fiona they go above and beyond to help so if your thinking of buying renting or selling give these guys a phone call 👍 …

Carl · 17 October 2024

Agent replied · 24 October 2024

Thank you Carl, we really appreciate your fantastic comments.

5/5

Google

Fantastic, professional service. Can’t thank the team at One Agency enough, and a special thank you to Dean and Fiona. I was constantly kept up to date with everything and I never had to chase them once. Wouldn’t hesitate to recommend.PositiveResponsiveness, Quality, Professionalism, Value

Wendy · 21 June 2021

Agent replied · 20 June 2024

Thank you Wendy. We really appreciate you taking the time to leave us this great feedback.

5/5

Google

My experience with One Agency Estate Agents has been amazing. They have a very professional team who kept me informed every step of the way through the sale of my property. Making me feel at ease at all times, I would defiantly recommend them.PositiveProfessionalism

Julie · 21 June 2021

Agent replied · 20 June 2024

Thank you Julie. We really appreciate you taking the time to leave us your feedback.

5/5

Google

As a buyer it was reassuring that One Agency were pro-active in keeping me upto date on progress of the sale. Fiona was very quick to chase through queries with the vendor etc and get back to me straightaway. Very satisfied.PositiveResponsiveness

Chris · 12 December 2021

Agent replied · 20 June 2024

Thank you for the great feedback, it’s very much appreciated.

5/5

Google

I would not hesitate to recommend Fiona and the team at One Agency. The sale of the property was quite drawn out, due mainly to the current situation, but I was always kept informed and Fiona did her utmost to keep things moving.

Susan · 21 June 2021

Agent replied · 20 June 2024

Thank you Susan, its' great to hear that you are happy with our service.

5/5

Google

Completed my house sale today with One Agency. A huge thank you to Dean, Fiona and rest of team for a first class service during this challenging year. From beginning to end they kept me informed, I would highly recommend them, well done.PositiveProfessionalism

Andrea · 21 June 2021

Agent replied · 20 June 2024

Thank you Andrea, we really appreciate you taking the time to leave us this great feedback.

5/5

Google

After problems with another agent, I was slightly apprehensive about buying a new home. The team at One Agency made things very simple and were very reassuring. No issues at any stage and everything was very clear whilst moving forwards at a good pace. Would 100% recommend.

Chris · 21 June 2020

Agent replied · 20 June 2024

Thank you Chris, great to read your comments.

1/5

Trustpilot

LinkedIn do not care about their customers

I have flagged an account impersonating me on LinkedIn on three occasions. The dodgy account even has some ultra-photoshopped picture of me. I have even chatted with customer service a couple of times, and they give me the same tired answer of asking me to report it and then do nothing. I am a premium customer as well. LinkedIn does not care about their customers and the potential impact of this sort of impersonation. Disgraceful.

Michael · 28 January 2025

5/5

Google

One Agency has been the best estate agent I've ever had the privilege of working with. They were extremely professional polite and always keeping us updated with the progress of our sale. I would highly recommend them to friends and family Kind regards Mrs Sue Gray

Susan · 21 June 2020

Agent replied · 20 June 2024

Thank you Susan, we really appreciate you taking the time to leave us your feedback, and we are delighted you are happy with our service.

5/5

Google

OneAgency made the whole experience of selling our house so easy . There kept us informed on every step of the way. Really approachable and great to deal with. Thank you .PositiveResponsiveness, Quality, Professionalism, Value

Anne · 21 June 2022

Agent replied · 20 June 2024

Thank you for taking the time to leave us feedback, we very much appreciate it.

5/5

Google

Recently purchased our new home through One Agency Estate Agents, and I have to say the service was second to none. Dean and Fiona were proactive throughout and a pleasure to deal with.......... Finally, an estate agent who returns calls when they say! Thank you

Richard · 21 June 2020

Agent replied · 20 June 2024

Thank you Richard, we really appreciate your comments.

5/5

Google

Would highly recommend for anyone selling their property .Excellent staff who attend to any of your needs and go the extra mile . keep you constantly informed all the way through the process from start to finish and work their very hardest to get you a sale .They then follow up trying their best to move it along with solicitors and purchasers etc . Many thanks

Nigel · 23 November 2023

Agent replied · 20 June 2024

Thank you Nigel, we really appreciate your fantastic feedback.

Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.

Read OneAgency's Google reviews

Questions about OneAgency Stoke-On-Trent

Has OneAgency won any awards?

Yes. In The Trusted Agent 2026 awards: OneAgency, Stoke-On-Trent won Platinum.

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