1/5
GoogleNot very helpful at all. Shocking.
Trusted Agent profile · Stoke on Trent
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Northwood Stoke on Trent reviews
★★★★★
785 reviews across 4 platforms
333 Hartshill Road, Stoke on Trent, ST4 7NR
Part of Northwood, see every office.
Northwood's office in Stoke on Trent, at 333 Hartshill Road, is rated 4.7 out of 5 across 785 reviews on four platforms, including 412 Google reviews rated 4.5.
412
Reviews on Google
This office
3
Reviews on Yell
This office
353
Reviews on The Trusted Agent
This office
17
Reviews on allAgents
This office
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Reviews
Every review we hold for the Stoke on Trent office, from every platform, shown as written. First names only.
Google1/5
GoogleWould not recommend to anyone really bad service don't do repairs when you ask and blame you for mould in a property that was already there when you move in. I will never ever again go with Northwood and inspections every 3 months.
Agent replied · 31 December 2024
I am sorry you felt it necessary to give a 1* review, I believe the issues have now been resolved however if you do have anything further then please feel free to call the office.
5/5
GoogleI met the Northwood team when I bought my first buy to let and was so impressed I kept my property with them. They are so careful at choosing the right tenant and dealing with any maintenance issues. Couldn't recommend them any higher.
Agent replied · 31 December 2024
Thank you for your kind comments in your review of Northwood, we look forward to being of continued service to you. : ))
5/5
GoogleWe used northwood to sell my mother in laws property they were professional very knowledgeable friendly, always kept us up to date on what was happening would highly recommend.PositiveResponsiveness, Professionalism, Value
Agent replied · 31 December 2024
Hi Emma, thanks for this fabulous 5 star review of Northwood, we are so pleased we met your expectations and were able to be of service to you. 😃👍🏡 …
5/5
GoogleI would like to thank all at Northwood after a many hiccup through bad buyers we got there in the end great service i would use them again cheers MandyPositiveProfessionalism
Agent replied · 9 February 2025
Many thanks for your patience in getting this across the line, we know sales can fall apart and we do our utmost to keep them on track but every now and then we find ourselves looking for a more serious buyer who is in a stronger position to complete the transaction. Mandy's tenacity to get the sale through showed in this instance and we are so pleased it all ended well. Many thanks for your custom and this kind review.
5/5
The Trusted AgentKye is amazing guy loved the inspection quality.
5/5
GoogleI was a landlord using Northwoods as an agent through the Guaranteed Rent Scheme. Fully recommend - helpful people and no drama.
Agent replied · 7 January 2025
Fantastic review, thanks for your support, glad we’ve been able to make the journey as stress free as possible, the team will go Over and Above. 👍 …
5/5
The Trusted AgentMoved in my new house via northwood lovely agents very helpful they make everything so easy an not stressful thank you so much northwood love my new house
5/5
GoogleKye always makes me feel at ease after getting so anxious about having an inspection. Kind, informative and Helpfu l. Email
Agent replied · 9 February 2025
Great to hear your kind words, we are so pleased that Kye puts you at ease whilst conducting these important inspections for the landlord. Thanks for the 5 star review. 😃👍 …
5/5
Google***FANTASTIC AGENTS****... highly Reccommend. The team at Northwood are very experienced and professional in both the lettings side of the business as well as the sales side.. Well Done to all the Team!PositiveResponsiveness, Quality, Professionalism
Agent replied · 31 December 2024
Hi Julia, thanks for your kind words, I will make sure the whole team hear about your fantastic 5 star review of Northwood. :))
5/5
The Trusted AgentMandy was outstanding. I like her approach, straight forward without wasting time.
5/5
The Trusted AgentDominic has handled our application and successful tenancy of a property in Stoke-on-Trent. He has been professional throughout the process. Communication is always clear, concise and punctual. I have full confidence that any issues that may arise during our tenancy will be handled promptly and with no fuss.
5/5
The Trusted AgentI would like to say its a Pleasure seeing Kye today this gentleman is very well Mannerd,Understanding person very friendly and knows how to do his job ryt..All my problems or issues r always solved throw Kye him self as well as Northwood and as a result I give 5 * keep up the good work ???? ???? ????
5/5
The Trusted AgentMandy kept us informed throughout the transaction and kept everything on track.
5/5
GoogleGreat customer service, always did what they promised and nice people to deal with, what more could a landlord need.
Agent replied · 9 February 2025
Fantastic review, so pleased we were able to meet your needs, we will always do our utmost to go over and above our clients expectations. Thank you.
5/5
GoogleVery quick, efficient and friendly, glad to hear future inspections will be done by Kye also as now know the standard!
Agent replied · 6 January 2025
Great to hear, thanks 😃👍🏡 …
5/5
GoogleWe currently have Kye doing our property inspections. Really lovely and personable. Always incredibly helpful. Great asset to the company x
Agent replied · 31 December 2024
Thanks for the feedback he’s really enjoying meeting with our fabulous clients and thanks for the 5 star review. 😃👍🏡 …
5/5
The Trusted AgentKye Beech is highly professional and a pleasure to meet
3/5
GoogleNice... Very helpful Just in covid,, they kept me outside and gave keys on the door after i payed deposit standing outside in windy cold. It was a 10 mint appt on the door
Agent replied · 31 December 2024
Hi, as you state we are in the depths of a global pandemic with Covid 19 with people all around the world sadly dying from the virus. We are doing everything in our powers to ensure the safety and wellbeing of all of our clients and our team. We are seeing the infection rate currently going up at an alarming rate with the area now being placed into a Tier 2 level. It is our intention to do everything we can to halt the spread of the virus and if this means a few minutes of discomfort as opposed to potentially being exposed to a deadly virus then we make no apology. We do hope you can understand our position in these trying times and wish you every enjoyment of your new home.
5/5
The Trusted AgentGreat was very respectful of our home and asked about all the safety points including smoke alarms also asked if everything was ok with the property and if there were any issues, nice and friendly and complimented our lovely home
5/5
The Trusted AgentBrilliant. This is the second time I have seen Kye, and on both occasions he was very professional as well as being friendly and approachable, and I didn't feel as though I was being judged, as is sometimes the case, It's nice to see the same person again, rather than a different person every time, feels less invasive
5/5
The Trusted AgentKye is excellent at this, he???s pleasant, efficient and courteous.
5/5
GoogleI bought my first home with Northwood Estate agent and it was amazing their service I would highly recommend them.
Agent replied · 7 January 2025
Hi Abdul thanks for the 4 star review, we would love to know how we didn't quite reach your expectations and how you feel we can improve our service to receive your 5 star rating of Northwood? Please do drop us a line on stokeontrent@northwooduk.com with your valued comments.
5/5
GoogleWe have been dealing with Kye since we moved into the house we now live in nearly two years ago, he has been nothing but helpful and polite throughout the whole time and I could not recommend anyone better.
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