Trusted Agent profile · Stoke on Trent
Verified
★★★★★
785 reviews across 4 platforms
333 Hartshill Road, Stoke on Trent, ST4 7NR
Part of Northwood, see every office.
Northwood's office in Stoke on Trent, at 333 Hartshill Road, is rated 4.7 out of 5 across 785 reviews on four platforms, including 412 Google reviews rated 4.5.
412
Reviews on Google
This office
3
Reviews on Yell
This office
353
Reviews on Direct reviews
This office
17
Reviews on allAgents
This office
Every review we hold for the Stoke on Trent office, from every platform, shown as written. First names only.
5/5
GoogleVery impressed with the level of service. They handled the sale of our property and were always quick to respond to emails and proactive throughout the whole process. I would thoroughly recommend them.
James that’s fantastic to hear, we do always try to go Over and Above our clients expectations, your comments and 5 star review are truly appreciated we will make sure everyone hears your comments. Thank you. 😃👍 …
5/5
Direct reviewsNorthwood have provided a professional service and good communication throughout the letting process of a number of our properties which has greatly reduced the stress and workload required to run them ourselves. We have no regrets choosing the guaranteed rent scheme and will probably transfer more of our portfolio to Northwood in the furure.
5/5
GoogleNorthwood have always been a highly professional estate agence and now have a high quality building from which to work. The staff are very polite and efficient and nothing is too much trouble. We have recommended them often.
Hi That's really good of you to pass referrals, we understand that it is only when someone has a real confidence that they become happy to pass a contact to a friend or family. We do our utmost to go beyond people's expectations so it is great to hear the team are offering you a great service and going 'Over and Above'. Many thanks : ))
5/5
GoogleSold my property with Paula today. Service was professional and informative, I was always contacted with updates and any actions needed were dealt with immediately. I would definitely use Northwood again.PositiveResponsiveness, Professionalism
Cheers Steph it has been a pleasure and thank you, good luck in your new home. 😃🏡🎄 …
5/5
Direct reviewsHad a home inspection from kye yesterday, very friendly and chatty. My 2 ?? year old lil girl showed him around the house and where the smoke alarms where. Made him a cup of tea which I think he enjoyed at the end of a long day. Welcome to do another inspection in 3 months time.
5/5
GoogleFantastic experience working with Northwood, and particularly with Paula who facilitated several house viewings and was quick and helpful with all enquiries! Friendly and really helpful all round.
5/5
Direct reviewsKye is very friendly and approachable.
5/5
GoogleHad a house inspection by Kye Beech today. Professional and friendly throughout, an asset to the northwood team.
Thanks for the great 5 star review and the positive feedback regarding Kye, much appreciated.
5/5
Direct reviewsKye came to inspect the flat and check that there were no issues. Not only is he genuinely interested in any issues or problems you have, and how they can be solved, but he is so easy to talk to, a real people person who enjoys his job. A pleasure to deal with.
5/5
Direct reviewsWe had fantastic service from Mandy and Paula. They made the process of selling a house a lot less stressful.
5/5
GoogleKye Beech, great guy, comes and makes the inspection every 3 months. Great agency to work with.
Fantastic to hear your comments and great 5 star review, Kye will be so happy to hear your comments.
5/5
Direct reviewsFriendly lovely ladies we dealt with throughout the process. Made us feel supported and very diligent and attentive on the service they provided.
1/5
GoogleReally disappointing service in comparison to other agents. We were looking to buy and rent with the same agent, went elsewhere with better customer service.
Hi Mimi I am surprised to read your comments and the rating of 1 star, we have received an enquiry from you which was dealt with in a timely manner, unfortunately the owner of the property accepted an offer and asked for it to be taken off the market, therefore we had to cancel your viewing on the property. We further forwarded details regarding our Lettings services with a copy of our brochure and break down of the various related fees. I would be most grateful if you could email me directly to discuss how we didn’t meet your expectations and we can then assess how we can improve our service. Steven Swann stokeontrent@northwooduk.com
5/5
Direct reviewsNever knew about this company before buying g a house from them. However I can say that I???d definitely recommend them to anyone selling a home as i have experienced such friendliness from Mandy. Always answered my queries promptly and resolved them . A pleasure to have had such personal communication . A very satisfied customer.
5/5
Direct reviewsKye called to do inspectin on time and was very professional asked if we had any problems and was everything ok checked alarms and said any problems just get in touch with him very happy with how it all went
5/5
GoogleGreat team at Northwood, Stoke - on - Trent, friendly, helpful, nothing to much trouble, thanks for your great service, 🙂👍PositiveResponsiveness, Quality, Professionalism, Value
An absolute pleasure and thanks for the great 5 star review it means so much to us. 😃👍 …
1/5
GoogleGreedy company. Don’t seem to care that you take care of the house, but instead they keep increasing the rent. Keep it going like that guys 🤌 …
5/5
Direct reviewsI had a routine inspection today. I???m always notified well in advance and kept in the loop with all processes that affect me as a tenant. Kye who completes my inspections is always friendly, well mannered and professional.
5/5
GoogleExcellent service, can't belive how quickly then managed to get my purchase through. Thankyou Paula
5/5
Direct reviewsOur local Northwood staff work as a team so that every employee is involved current developments and takes a pride in the standard of service delivered to landlords and tenants alike. Staff respond promptly to requests, are careful about detail and are friendly and outgoing. Lovely!
5/5
Direct reviewsGreat agent estate Well done Thank you Paula!
5/5
Direct reviewsGreat seeing kye again today for house inspection, Always friendly and down to earth, Always addresses any problems we have in the property and tries his best to get the issues sorted, Cheers again kye!
5/5
allAgentsexceptional staff, gave great
exceptional staff, gave great advice and was always there for a chat pointing you in the right direction
5/5
GoogleVery professional and courteous service provided by the representative of Northwood ( kye ) a pleasure to deal with on every occasion.
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