Trusted Agent profile · Stoke-on-Trent · Staffordshire
Verified
★★★★★
416 reviews across 2 platforms
Unit C, The Forecourt, 12 Albion St, Hanley, Stoke-on-Trent, Staffordshire, ST1 1QH
Part of Martin & Co, see every office.
Martin & Co's office in Stoke-on-Trent, Staffordshire, at Unit C, is rated 4.2 out of 5 across 416 reviews on two platforms, including 367 Google reviews rated 4.2.
We specialise in sales, lettings and property management in Stoke-on-Trent and the surrounding areas - delivering an exceptional service to sellers, buyers, landlords and investors alike. Director at the branch is Mark Beckett, who with more than 25 years' experience of running his own property rental business, has expert knowledge of the industry. Along with his team at Martin & Co Stoke-on-Trent he enjoys the constant reward of helping people find their perfect property and delivers excellent customer service. The City of Stoke-on-Trent is conveniently located for travel to the North West, the West Midlands, and Shropshire, via the M6 and has excellent rail links. Ongoing regeneration is expected to rapidly extend employment opportunities in the years' ahead. We are NALS (The National Approved Letting Scheme), accredited and have a wide selection of properties available to suit your needs. If you have a property to let or are looking for an investment in or around Stoke-on-Trent, our team at Martin & Co Stoke-on-Trent will make letting or buying your property as stress-free as possible. Please do get in touch. Why not get the ball rolling with a free online valuation? Find out what your property is worth in a matter of minutes, and let Martin & Co Stoke-on-Trent get you on the move.
Every review we hold for the Stoke-on-Trent office, from every platform, shown as written. First names only.
5/5
GoogleA huge thank you to everyone at Martin & Co for your truly outstanding professional service. The way you helped my wife and I was above and beyond. We would definitely recommend Martin & Co to anyone looking to rent a property.
Thank you Gary, the team do work very hard and are genuinely interested in helping people find the most suitable property.
5/5
GoogleHelped us immensly in selling our mums house. From starr to finish every step of the way. They took care iof everything.
5/5
GoogleStaff were excellent and made the moving process hassle free
5/5
GoogleAbsolutely delighted with the speed and professional manner the whole letting Team operate. Communication is excellent, and I'm always made to feel ownership on their part, rather than acting impartial. This provided me great confidence in the team and the job they're re doing.PositiveResponsiveness, Professionalism
Thanks Carl, it's always a pleasure to work on your behalf
5/5
GoogleHi, apologies for the delay. We were most impressed with the service, response and clarity from all the Martin team as well as their overall professionalism, particularly by Lynn. Kind regards
5/5
TrustpilotBuy to Let
Recently purchased my first buy to let. Gill at Martin & Co was phenomenal. Very prompt in every way. Will definitely use your services again
5/5
GoogleI had a wonderful experience with Martin & Co. The staff is very professional, they answered all my queries. the rental process was done smoothly. I didn't have to be bothered about anything. I will recommend them to others.
Thank you for your lovely review, we hope you have settled in to your new house
1/5
GoogleCalled up about a viewing for a property I asked if I could just go ahead with the property I was told I have to view first, I got a call 1hr later to say that the property has gone and someone is having it even though the property wasn't ready until 3 days later for viewings, won't be using again after a mess around.
5/5
GoogleHi Jordan, thanks for taking the time to leave a review. Chris, Gill and the team will do everything they can to make your purchase as smooth as possible.
4/5
TrustpilotA good choice
Over several years they’ve patiently helped me as a landlord. This has involved tenant issues, maintenance, legal processes and eventually sales. Working with several staff, people have been patient, helpful and often gone beyond what was expected. I’ve been glad of their help and was glad I’d used Martin and Co rather than my previous Stoke based estate agents who were very unprofessional and a liability as an agent. Thankyou team
5/5
GoogleI have rented a lovely house through Martin and Co. The process of viewing, putting in my application, referencing and being accepted was very quick and easy. I had no problem at all throughout the process and would definitely recommend.PositiveResponsiveness, Quality, Professionalism
Thank you Lizzie, we do try and keep the process as straightforward as possible. You were a pleasure to deal with
5/5
GoogleProfessional and friendly service easy communication would recommend if you are looking for a reliable estate agents
Thank you so much for taking the time to leave us a review and we hope you have settled into your new home
5/5
GoogleAlways great service from the team at Martin & Co Stoke. They are the preferred agents across my entire portfolio for the area. Fast, efficient and easy to work with.
5/5
GoogleGreat experience with Martin & Co - professional, friendly, and efficient throughout. Made the whole letting process quick and stress-free.
5/5
GoogleI just want to say thank you!
1/5
GoogleI am currently leasing a property with this company, and I have faced some challenges. As someone who works in customer service, I understand the importance of providing attentive care to clients. Unfortunately, I feel that this is an area where the company falls short.
5/5
GoogleProfessional and friendly service easy communication would recommend if you are looking for a reliable estate agents
Thank you so much for taking the time to leave us a review and we hope you have settled into your new home
1/5
TrustpilotLeasing a property
I am currently leasing a property with this company, and I have faced some challenges. As someone who works in customer service, I understand the importance of providing attentive care to clients. Unfortunately, I feel that this is an area where the company falls short.
5/5
GoogleI had a good experience with this company and special thanks to the Branch manager. He made everything look so easy. I will keep referring people to Martins and Co
Thank you Fred, your review is much appreciated.
5/5
GooglePerfect Service it was a easy and quick process and everyone was helpful
5/5
GoogleJust spoken to a lady on the phone who was very helpful. 5 stars from me :)
5/5
GoogleHad a great experience with Martin & Co. The letting process was straightforward and quick. The agents are really helpful and they were attentive and always available to help with any questions or concerns.Highly recommend their service!
1/5
GoogleI would recommend property owners, landlords to not deal with this estate agent, my property was on the market at below market rate had no real interest in selling and no deal was closed poor service. After speaking with other agents they have stated that this property should have sold especially at the price which I was happy to take out tbh. I guess the other landlords and investors missed out in a good opportunity. I would not recommend renting through them either as the fees and charges are extortianate. Estate agents need to think more carefully about rental figures hence if a property rents for 400-500, then a management fee of around 30-40 quid a month is more realistic. Yes estate agents have overhead costs etc but so do small time landlords thus overhead costs are high. Rental yields are reasonable if you are prepared to do the leg work yourself. On another note of selling a property it did feel as though certain staff members have close links with certain investors to perhaps knock your house price down. Thus I would strongly avoid selling with these people and most likely from reading other reviews to also not rent through them especially if calling out comtractors for emergency work etc is such an appaling service and you as a landlord have to chase them.
2/5
GoogleThe Stoke branch has been looking after properties for me and my partner. They're exceptionally bad at getting contractors for maintenance issues. We've had to chase them up to make sure jobs are done. If they can't find a contractor in 2-3 weeks, they tend to forget the issue. We had one occasion where funds sent in as a deposit for one job were allocated to another job by a different contractor. The staff are pleasant enough to deal with, but it's a poor service. Landlords with fewer than five properties should be wary. For tenants, we suggest you avoid the Stoke branch. No guarantee that they'll sort out maintenance issues in good time.
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