5/5
GoogleReally pleased from start to finish and the issue we had they r dealing with it straight away
Trusted Agent profile · Stoke-on-Trent · Staffordshire
Verified
Martin & Co Stoke on Trent reviews
★★★★★
416 reviews across 2 platforms
Unit C, The Forecourt, 12 Albion St, Hanley, Stoke-on-Trent, Staffordshire, ST1 1QH
Part of Martin & Co, see every office.
Martin & Co's office in Stoke-on-Trent, Staffordshire, at Unit C, is rated 4.2 out of 5 across 416 reviews on two platforms, including 367 Google reviews rated 4.2.
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About Martin & Co Stoke-on-Trent
We specialise in sales, lettings and property management in Stoke-on-Trent and the surrounding areas - delivering an exceptional service to sellers, buyers, landlords and investors alike. Director at the branch is Mark Beckett, who with more than 25 years' experience of running his own property rental business, has expert knowledge of the industry. Along with his team at Martin & Co Stoke-on-Trent he enjoys the constant reward of helping people find their perfect property and delivers excellent customer service. The City of Stoke-on-Trent is conveniently located for travel to the North West, the West Midlands, and Shropshire, via the M6 and has excellent rail links. Ongoing regeneration is expected to rapidly extend employment opportunities in the years' ahead. We are NALS (The National Approved Letting Scheme), accredited and have a wide selection of properties available to suit your needs. If you have a property to let or are looking for an investment in or around Stoke-on-Trent, our team at Martin & Co Stoke-on-Trent will make letting or buying your property as stress-free as possible. Please do get in touch. Why not get the ball rolling with a free online valuation? Find out what your property is worth in a matter of minutes, and let Martin & Co Stoke-on-Trent get you on the move.
Reviews
Every review we hold for the Stoke-on-Trent office, from every platform, shown as written. First names only.
Google1/5
GoogleI wish I could leave 0 stars. While dealing with this company I had to ring them everyday to make sure they were doing as I asked, I had to remind them several times to send me the forms for an application and I was constantly given excuses as to why they couldn't do it when I asked. I had to pressure them to ring landlords on my behalf and when meeting for viewings I found them unprofessional and unknowledgable. The straw that broke the camels back was when they mixed up my viewing date and informed me they could not fit me in on the date I had originally booked even though I had already received the text confirming my date when I booked it, they were unapologetic and unhelpful on the phone. AVOID AT ALL COSTS!!!
5/5
GoogleVery efficient good communication Would recommend Steve and his team to any one thinking of renting their property out Jason taft
5/5
GoogleVery efficient good communication Would recommend Steve and his team to any one thinking of renting their property out Jason taft
5/5
GoogleExtremely helpful even helping me when I could get to the office in time to collect the keys, excellent service
5/5
GoogleHelped my son move into his new home. They were very efficient and friendly. Completely professional and even bought cake and beer into his new home. Lovely little touches. Would highly recommend themPositiveResponsiveness, Quality, Professionalism, Value
Agent replied · 11 June 2024
thank you for leaving us such a lovely review
1/5
GoogleMartin & Co (Hanley) were just terrible for me as a tenant of theirs for a year, and I cannot say a good word about them. They let a property to me which suffered major damp issues and only had their own and the landlords interests in mind. The health impact and damage to my possessions was of no importance to them at all. Even after a fire caused by the landlords bodging (and a subsequent warning notice being issued) - Martin & Co didn't care 1 bit. The maintenance manager was consistently useless, non-responsive and evasive. The maintenance team were frequently rude and treated you like a burden. If you're a tenant - consider twice before renting a property from this company. My personal experience has been that your health and wellbeing are not a priority for them.
5/5
GoogleExcellent service. Go above and beyond, take the time to look into and answer any queries. Keep you updated on all progress. Professional, reliable and approachable. Would highly recommend.
Agent replied
Such a lovely review, thank you it made out day. The team do work incredibly hard and it is nice to be appreciated
1/5
GoogleI have had so much trouble with the Hanley branch. The have over charged me rent. Had me doing maintenance to the property (the landlord should be doing that), information wasn't passed on. The manger has no manners at all. I was in the property for 3 years, only contracted to the first year because they never bothered to send out another tenancy agreement. It's poorly run. I was even charged rent when I wasn't in the property. STAY AWAY. MOULD never got treated I was told to " just wipe it away" .. I'm glad I moved house and don't have to deal with these anymore. They made my life a misery and sent me into depression. It was horrendous.
5/5
GoogleFriendly and helpful throughout, from initial telephone call, to arranging viewings and onwards towards tenancy.
Agent replied · 7 June 2024
Thanks Neil, much appreciated
1/5
GoogleI have had so much trouble with the Hanley branch. The have over charged me rent. Had me doing maintenance to the property (the landlord should be doing that), information wasn't passed on. The manger has no manners at all. I was in the property for 3 years, only contracted to the first year because they never bothered to send out another tenancy agreement. It's poorly run. I was even charged rent when I wasn't in the property. STAY AWAY. MOULD never got treated I was told to " just wipe it away" .. I'm glad I moved house and don't have to deal with these anymore. They made my life a misery and sent me into depression. It was horrendous.
5/5
GoogleCan’t thank the team enough at Martin n co for helping me& supporting me through the whole process and taking the pressure of me. I can’t recommend you all enough. Thankyou all so much.
Agent replied
Thanks Kyra, we understand the process of moving home is a stressful one therefore the team work hard to make the process as smooth as possible.
5/5
GoogleIt has been a seamless process renting through Martin’s and co, from viewing to the final steps has been a wonderful experience with everyone at Martin’s being supportive and providing necessary information when required. I’d strongly recommend Martin’s and co to anyone looking for a property to rent and certainly to buy as well.😉😊
1/5
GoogleMartin & Co (Hanley) were just terrible for me as a tenant of theirs for a year, and I cannot say a good word about them. They let a property to me which suffered major damp issues and only had their own and the landlords interests in mind. The health impact and damage to my possessions was of no importance to them at all. Even after a fire caused by the landlords bodging (and a subsequent warning notice being issued) - Martin & Co didn't care 1 bit. The maintenance manager was consistently useless, non-responsive and evasive. The maintenance team were frequently rude and treated you like a burden. If you're a tenant - consider twice before renting a property from this company. My personal experience has been that your health and wellbeing are not a priority for them.
3/5
GoogleHi Daren, we would have given you a call just to see why you only left an average rating and to see if there was more we could do for you but unfortunately we cannot find any record of ever having had any dealings with you. Perhaps your review relates to another agent or Martin and Co office which does seem to happen from time to time
1/5
GoogleMartin & Co (Hanley) were just terrible for me as a tenant of theirs for a year, and I cannot say a good word about them. They let a property to me which suffered major damp issues and only had their own and the landlords interests in mind. The health impact and damage to my possessions was of no importance to them at all. Even after a fire caused by the landlords bodging (and a subsequent warning notice being issued) - Martin & Co didn't care 1 bit. The maintenance manager was consistently useless, non-responsive and evasive. The maintenance team were frequently rude and treated you like a burden. If you're a tenant - consider twice before renting a property from this company. My personal experience has been that your health and wellbeing are not a priority for them.
5/5
GoogleHave managed our property well and have good local knowledge.
5/5
GoogleVery friendly and helpful staff on phone and in the shop thank you for all your help
5/5
GoogleVery friendly polite professional service from all the team in helping us find our new home I highly recommend martin and Co
5/5
TrustpilotEasy to deal with
Easy to deal with. Professional in their valuation of the property. marketed well and sold quickly. I was fully informed at every stage of the sale which took 3 months to go through. Martin and Co. were easy to make contact with by phone and I have used them before to sell a rental property in Stoke on Trent.
5/5
GoogleIt was quick, smooth, easy procedure to work with Martin&Co agency. They send every document spot on, and had couple agency in my life, but this agency made the most and accurate photos about the house, that I dont really need to for the future reference. Great, helpful team.
5/5
TrustpilotMartin & Co Hanley
Fantastic service from Martin & Co, in particular Jayne. Good honest feedback and willing to go the extra mile, coming to show people round on a Sunday. Would recommend.
5/5
GoogleVery good at managing and sales of all types of properties,would highly recommend Martin&Co weather your a tenant or a landlord definitely give these a call you won’t be disappointed
Agent replied
Thanks Niall, a nice review is always appreciated
5/5
TrustpilotKim and Steve dealt with letting our…
Kim and Steve dealt with letting our house and provided truly outstanding service.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
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