Trusted Agent profile · Stoke-On-Trent
★★★★★
229 reviews across 2 platforms
459 Hartshill Road, Stoke-On-Trent, ST4 6AB
Leaders Lettings's office in Stoke-On-Trent, at 459 Hartshill Road, is rated 4.2 out of 5 across 229 reviews on two platforms, including 225 Google reviews rated 4.2.
Tell us what you need and we'll put you in touch. Leaders Lettings hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Stoke-On-Trent.
Leaders Lettings Stoke-On-Trent won awards at EA Masters in one year, most recently 2022.
EA Masters winner in one year: 2022.
2022 1 Gold EA Masters 2022 winners
Source: EA Masters winners lists, as published, linked by year.
Every review we hold for the Stoke-On-Trent office, from every platform, shown as written. First names only.
5/5
GoogleLeaders provided very excellent service for my new house letting. All the documentation process was very easy and quick. I really appreciate Joanne & Rosie for her hard work and definitely recommend their services.
Dear Payal Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
1/5
GoogleAre your landlords aware of the 24% admin fees you charge contractors which they in turn they add to their bill. You need to be upfront with this so that us landlords know what the real cost of using you to manage our properties is.
Dear Karyn Miles, We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance. Kind regards, Customer Care Team
5/5
GoogleCharlotte and Rosie have been great help whilst moving me into my new property. From the beginning, they were both professional and listened to exactly what I was looking for. Highly recommended!
Dear Romy Colclough Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
1/5
GoogleThey lost the deposit on our account and this is obviously illegal. Becareful. Best getting legal advice before you sign anything or better still go else where.
Dear Karen Bickley, We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance. Kind regards, Customer Care Team
5/5
GoogleI cannot recommend Leaders Hartshill highly enough. Nothing was too much trouble and no question was too silly to answer. They were highly professional in all of our dealings and could not have been more accommodating (if you'll excuse the pun). Highly recommended.PositiveResponsiveness, Quality, Professionalism
Hi Richard Hughes, Thank you for taking the time to review your recent experience you have had with our team at Leaders Estate Agents Hartshill. We're so happy you had a positive experience with us. Don't hesitate to be in touch if you require anything further. Kind regards Customer Relations Team
5/5
GoogleThank you so much Emily for going out promptly to stop a beeping alarm in an unoccupied house you manage, really pleased as a neighbour that the problem has been sorted. Much appreciated.
5/5
GoogleJust moved into a rental listed by Leaders, Better than we could’ve ever pictured. Quick and easy transition. Very helpful staff. Highly recommend.
Dear Miles Reed Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleJust moved with leaders and it was a good experience. Lots of help and knowledgeable. Safia explained everything throughout the process
5/5
GoogleI enquired about a property with Charlotte. 10/10 service. Reassuring and definitely a people's person. Thankyou for being so lovely and attentive 💗 …
Dear Jazmin Archer Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleFabulous service. Lydia and Jo were fantastic, keeping me up to date and helping the move go perfectly. Honest and open and always happy to help! Helped me move in to my address within 10 days of viewing! :)PositiveResponsiveness, Professionalism
Hi Jess Downes, Thank you for the great review of our Leaders Estate Agents Hartshill team. It’s fantastic to hear that we could provide you with a great service that you were happy with. We hope we can be of service again in future. Kind regards Customer Relations Team
5/5
GoogleReally helpful, every step of the process they kept us updated, any problems they helped us sort them, close up to moving they contacted us every day with update, made my experience of a new home less stressfulPositiveResponsiveness, Quality, Professionalism, Value
Hi Holly Lymer! Thanks for your feedback, our team love getting reviews through. It's fantastic to see that you have been happy with the experience you had with us. Best wishes Customer Relations Team
5/5
GoogleWhilst looking for a home in such a difficult and turbulent time, the team at Hartshill have exceeded themselves with offering a professional and courteous service, and have answered all of my queries with exceptional knowledge and enthusiasm.PositiveResponsiveness, Quality, Professionalism, Value
Hello Ben Gleave Thank you for your review! We love to receive positive reviews after customers have had great experiences with us. Many thanks Customer Relations Team
5/5
GoogleFabulous service. Lydia and Jo were fantastic, keeping me up to date and helping the move go perfectly. Honest and open and always happy to help! Helped me move in to my address within 10 days of viewing! :)PositiveResponsiveness, Professionalism
Hi Jess Downes, Thank you for the great review of our Leaders Estate Agents Hartshill team. It’s fantastic to hear that we could provide you with a great service that you were happy with. We hope we can be of service again in future. Kind regards Customer Relations Team
5/5
GoogleRecently moved into the property! It’s amazing leaders were really helpful and very patient. I had the help off jane and she was amazing always kept me in the loop with the progress
Dear Chantelle, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
1/5
GoogleI have been trying to set an appointment for 3 weeks to view a flat. The lady who took my details and I spoke with, said that she will try to set up an appointment with me, but needed to arrange the date with the tenats in view to see the flat. 1. I have never received a call in those 3 weeks from Leaders, dispite I gave them 3 ways to contact me. 2. On the top of that I needed to chase them to see what was the issue about this delay. Same answer, "they need to arrange the date with the tenants". 3. Suddenly today, I found the property let agreed on Right move application, and they didn't inform me about this. Plus while I was on the phone, I didn't feel like they want me as a costumer due to the lack of commitment, and the lack of interest to find out if I would like for them to keep looking a house for me. I found this very unprofessional, I don't know where the "High standars" are, as I have read in the previous replays from Leaders to a previous disappointed costumer. I do not recommend this company. To anyone.
1/5
GoogleRecently sent an enquiry through having been a tenant previously and very happy with the service in the past. No response after three days. Called up and registered my details and was told someone would speak to the current tenant to arrange access. Again no response after three days. Called up again only to be told it had been let. Asked to speak to the manager and was told there wasn’t one. Absolutely shocking service. Give your money to a company that cares!
1/5
GoogleAvoid this company at all costs!! They apparently strive for excellent customer service.. this was no where to be seen, they can’t even call you back, let alone arrange anything!! I lost count of the amount of different people that were supposed to call back after I had raised 2 major issues. One being the deposit to be sent back!! They kept making excuses that we had broken blinds, dirty sink, dirty oven etc. They did this every time I called about the deposit until I lost it and went in. Fortunately (after looking at previous reviews) I took photos of EVERYTHING before I left the property so I had evidence that the house was spotless and nothing was broken!! I eventually went in and demanded to speak to Julie who wasn’t so brilliant at face to face confrontation as she was on the phone. I explained I had all my own evidence and expected the full deposit back. Funnily enough it was in my account the following week!! Disgraceful!!
1/5
GoogleAbsolutely terrible customer service slow to respond don’t get things sorted and ignore communications. Avoid avoid avoid. Left me with out hot water and central heating for 4 days so far. Other faults have now been reported for over 3 weeks with no contractors contacting me as promised. 04/07/2018 I have now been waiting nearly 2 months for my deposit back. I am about to invoice them for interest, plus now going to take the fact they left me without hot water and central heating for a week. DO NOT TOUCH 13 GODWIN WAY - landlord is just as much a joke as leaders, property seems to be subsiding as doors have been filed down numerous times. It took them nearly 4 months to resolve all the issues just when I first moved in! £145 plus VAT for a £20 patio door blind ... they didn't get more than one quote. After I spent £300 plus hours of my time repainting the place which was in a digusting state. Asked me for £60 for grass - well i returned to the unlet property and took this picture of the back garden. (see picture) In summation leaders couldn't manage their way out of a paper bag let alone manage a property. 09/07/2018 Reviewed my check in report to find the blind was already damaged on this! Now no excuses to return my deposit in full, but have been waiting another 5 days with zero communication. 19/07 have now been told they are deducting £110 for cleaning the property whilst they continue to unlawfully hold my monies. its worth noting that on my check out report it states that the property is clean and tidy throughout and has been well respected. now the new tenants have moved in and after the property standing empty for 2 months they are expecting me to pay again!
5/5
GoogleVery Highly Recommended!!, Emily, Jo, Lydia and Natasha will look after you every step of the way, whether you are a tenant looking to rent or a landlord, you can definitely put your trust in these ladies, 5 stars!!PositiveProfessionalism
Hi Ian B! Thanks for your feedback, our team love getting reviews through. It's fantastic to see that you have been happy with the experience you had with us. Best wishes Customer Relations Team
5/5
GoogleThank you from Mr Mabz who was really helpfull.
1/5
YellPoor customer service
At the end of our tenancy we submitted all required forms to Leaders office. Promised call back on deposit refund didn't happen. Our follow-ups weren't responded to by a Hartshill branch manager.They attempted to deduct money for a cleaned property! DPS gave us full refund. We complained about poor service to Leaders North West regional manager, eventually escalated it to their Compliance Director who defended their poor service. Leaders tried to take our money and caused unnecessary delay of deposit refund. They tried in the name of our landlord to withhold our money to clean the already cleaned property.Infact, the landlord had not agreed.The landlord has since changed to a different agent. They tried to penalized us for not using their recommended cleaning agent. They also, falsely blame us for not submitting forwarding address. They ignored numerous calls and emails not to attempt take our money. The Property Ombudsman supported our case and asked Leaders to compensate us
5/5
GoogleVery professional and helpfull Highly recommended 👍🏻👍🏻🌟🌟 …
Dear Raheel Sheikh Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleBoth Tiffany and Charlotte thank you so much for the great customer service I appreciate you guys a lot
Dear Attu George Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
4/5
GoogleVery good service and such a lovely helpful team, defintly recommended, we got the keys for the house within a week of applying, couldn't have asked for a better service.
Dear Megan, We are very happy we could provide you with a positive customer experience. Kind regards Customer Care Team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. Leaders Lettings won Gold for Best Estate Agent Guide 2023 Gold Award, Hartshill branch at EA Masters 2022.
