Trusted Agent profile · Stoke-On-Trent
★★★★★
229 reviews across 2 platforms
459 Hartshill Road, Stoke-On-Trent, ST4 6AB
Leaders Lettings's office in Stoke-On-Trent, at 459 Hartshill Road, is rated 4.2 out of 5 across 229 reviews on two platforms, including 225 Google reviews rated 4.2.
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Leaders Lettings Stoke-On-Trent won awards at EA Masters in one year, most recently 2022.
EA Masters winner in one year: 2022.
2022 1 Gold EA Masters 2022 winners
Source: EA Masters winners lists, as published, linked by year.
Every review we hold for the Stoke-On-Trent office, from every platform, shown as written. First names only.
5/5
GoogleI wanted to thank Charlotte for her thoroughness and attentiveness throughout the entire process. She was diligent and always there to assist me with whatever I needed. Great service and which allowed the process to run smoothly!
Dear Tina L Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleRosie Lloyd has been dealing with letting out our property. She has been tenacious and extremely proactive in securing tenants. Felt totally confident with her in control. Also very approachable and easy to communicate with.
Dear Anne, Thank you for your lovely review, I am so pleased that Rosie has been able to assist you, she will be delighted with your kind words. Many thanks, Emily Brindley Branch Manager
1/5
GoogleI usually refrain from leaving negative reviews as I understand the detrimental effect it has on businesses, however in this case i feel it is necessary to ensure people don’t experience what I did. I had the worst experience with this branch and have been in touch with Student services at Keele about them. I urge any student to talk to Keele about renting with Leaders before signing any contracts. On the topic of contracts they are incredibly vague and set up specifically to exploit students. I am currently going through legal proceedings about this and the fact they missold me a house. They omitted several key factors about the house that would have changed my decision. Namely that I couldn’t use the front door. When I brought this up I was told that it was “common sense” by the manager Charlotte , strangely I’ve never been to a house where I can’t use the front door. On top of this they never arranged a second exit for me in the case of an emergency which is highly Illegal. I could go on and on about the professionalism or the lack there of from the staff but the main thing I would say is please get in contact with Keele Student Services for any students potentially renting with Leaders.
Dear Joel Abraham, We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. Thank you for notifying us and we are sorry we did not meet your expectation in this instance. Kind regards, Customer Care Team
5/5
GoogleSafia and Amelia helped us move in so easily! Would definitely recommend to family and friends looking to move.
Hi Poppy, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! … More
5/5
GoogleI could not recommend using Leaders more highly. The team headed up by Emily Brindley is simply amazing - highly experienced, accessible, friendly, knowledgeable with service always delivered with a smile. Nothing is too much trouble. She consistently goes above and beyond to ensure she delivers exceptional quality on behalf of Leaders. Thank you so much Emily and the team!
Hi Samantha, thank you so much for this wonderful review. We are so pleased to hear how much assistance and support that Emily and the team have been able to offer you throughout your dealings with them. Here at Leaders we always aim to provide our customers with the best experience possible and so are thrilled that the team at Hartshill have been able to do this. We will ensure that your comments are passed onto the team so they are aware of this amazing feedback. Kind Regards, Leaders
5/5
GoogleCharlotte was very helpful during the process. She was always there to help over the phone or in branch. It was a smooth process and I’m very happy with the service I received
Dear Lewis Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleSafia and Amelia helped me through everything I needed to know
Dear Georgina, We greatly appreciate your 5-star review and the time you took to share your experience with us. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
5/5
GoogleOur experience with Leaders is worth all the five stars and an extra star for Tiffany Whittingham. She was a delight to work with from start to finish. Even the way she did her viewing was top-notch, from the little details such as letting her clients go first, allows us to fully immerse ourselves in the house and even giving us some time alone to discuss was very much appreciated. Overall, every interaction i had with Leaders was always delightful and I highly recommend them the next time you are looking for your new home.
Dear Denise Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
3/5
GoogleThe staff were amazing with Charlotte and Rosie helping me brilliantly to firstly find somewhere and then to go through the stages of applying to actually getting the keys. The only issue I now have is that, and I'm sure in the contract I signed it gave them permission to do so, they have given my details to companies to sell me things like Virgin Media who are now calling and emailing me. They also tried to push their own contents insurance, not just the once, but 4 times. I understand that a lot of money is probably made in referral fees for doing this but it's not exactly ideal for myself to now have to keep telling these people to remove my details. So far today at 11.20am I've had two phone calls, 3 emails and a text from Virgin...despite telling them I'm not interested.
Hi Martin Wood, we appreciate your honest feedback, as we are always looking for ways to improve.
5/5
GoogleGreat service. Charlotte was brilliant from the beginning and always available to answer any questions or queries. A really professional service that I would positively recommend.
Dear Mr. Cartlidge Customer care is important to us so we really appreciate you taking the time to leave your kind comments on the service you have received from Charlotte and for giving us a 5 star rating! Many thanks, Emily Brindley Branch Manager
5/5
GoogleCouldn't fault these guys here, I stand corrected gals!!! So many things to do when getting a rented house/flat. Uploads downloads , Emails messages. BIG SHOUT OUT TO EMMA!!! 1st of all for enabling the rental to flow despite my many flaws and falls along the way and ROSIE for tech suport!!! A big thanks to the crew at Leaders Hartshill who work long hard hours including weekends... ...I personally believe a pay-rise would be nice!
Dear Miller Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleI would love to thank Chelsea for everything she has done to help me get this property, it's all because of your hard work and determination that I now have a home. I would 100% recommend leaders Hartshill and will use them again in the future.
Hello Yonas Teklu Thank you for your review! We love to receive positive reviews after customers have had great experiences with us. Many thanks Customer Care Team
5/5
GoogleHighly efficient Ben was really helpful and he also got me a rent increase on one of my property s thanks Ben 👍 …
Dear Mr. Franklin Customer care is important to us so we really appreciate you taking the time to leave your kind comments on the service you have received from Ben and for giving us a 5 star rating! Many thanks, Emily Brindley Branch Manager
5/5
GoogleReally happy with the help Aleisha is giving me in trying to fine my perfect accommodation to rent. Thank you 😊 …
5/5
GoogleGreat service, quick and easy. Thanks
Hi there, We greatly appreciate your 5-star review and the time you took to share your … More
5/5
GoogleCharlotte was extremely helpful throughout the whole process. She answered any questions for me and helped through each stage. Definitely recommend using Leaders Heartshill
Dear Phoebe Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleI have recently left a property let by leaders I was there for just over 3 years and had great service throughout the time I was with them . When it came to leaving Julie Hall assisted me in getting my deposit back . I have to say she was extremely helpful and explained what I needed to do making the process very easy and quick . Julie is a credit to your company.Thankyou Julie for all your help .
1/5
GoogleDisgusting my dad is disabled and quite poorly so I decided to help him to get the very eurgent repairs that needed doing in his house as the locks on his windows don't open no hot water and he also he had no working lights and a faulty shower 18 months on and were still waiting for the jobs to be completed and one of the contractors they sent out robberd my dad of a £100 pounds the stress & upset this company is causing our family is to much to bare!
Dear Jacqueline We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance and have asked a member of the Property Management team to make contact with the tenant. Kind regards, Customer Care Team
5/5
GoogleOk where do I start ? I was in a strange place in my life and needed a roof over my head. Weeks of looking online and looking at countless properties led me to Leaders in Hartshill . from the moment I opened the door ( very scruffy in appearance) I was met by a warm welcome by Emily. I explained my sad story and the service I received was second to none. attentive, searching but relevant questions culminated in my having a video sent later that day , organising a viewing and finally moving in all within a week . I can not praise the girls in the office enough , teething questions and faults are dealt with professionally and swiftly. If you considering moving , renting , selling .I strongly recommend . Dave.PositiveResponsiveness, Quality, Professionalism, Value
Hi Dave, thank you for your kind words and for taking the time to leave us such a lovely review of your experience. It was a pleasure assisting you in your search for the right property. We hope that you have settled in well. Thanks again, Emily and the team.
5/5
GoogleMy boyfriend is moving into the property with me that I'm renting. Lara and the team have been very helpful and professional. Excellent service. The only thing I would say I think there could have been better communication with the letting hub. However I am just happy that it is all sorted now and Leaders did a great job answering any questions we had and helped with moving the process quickly. I would happily recommend letting with them.
1/5
GoogleShocking experience. Not responding to calls or emails. When you turn up at the office they just sit there and ignore calls. A tenant is a customer who is paying the money for the property and should be treated with the respect which doesn't seem to happen.
Good Afternoon Jana Thank you for leaving us feedback. We are disappointed to hear that your experience was not a positive one. We are sorry we did not meet your expectation in this instance. If you would like to contact us at customercare@lrg.co.uk we will be happy to look into this for you or alternatively contact the local team in Hartshill and they will be happy to discuss this with you further, Kind Regards, Customer Care
5/5
GoogleCharlotte was absolutely fantastic with my move in process. Kept me informed and answered any questions I had. Highly recommend
Dear Oli Dooley Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleA big thank you to Charlotte for making everything so easy and straight forward. Great customer service 👍 …
Dear Jemma Ball Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleHad a great help from Mabz and Sarfia. They made my move in so easy
Dear Lily' Anne, We greatly appreciate your 5-star review and the time you took to share your experience with us. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. Leaders Lettings won Gold for Best Estate Agent Guide 2023 Gold Award, Hartshill branch at EA Masters 2022.
