Leaders Lettings Stoke-On-Trent reviews

★★★★★ 1/5

Google

It is with regret that I leave 1 star. I wish I could leave zero stars. In a nutshell; Leaders dont care about their tenants or good service, they just want your hard earned money. I was a tenant of 'HOMESEARCH' for over 7 years and since Leaders took over, the last 12 months of my tenancy were managed very poorly. Here is a small list: - They misplaced my payment information and then proceeded to send me letter after letter claiming I was acting against their payment policies. One quick check of their records would clearly show that I paid on time, every time and hadn't cancelled or changed any payment records. - They had faults reported to them during a routine inspection regarding ceiling cracks, noisy pipes and other remedial work but failed to ever do anything about them. - Every inspection report during my tenancy was always good, with notes added to say how well I kept the property and how clean it always was..... so when I moved out I was completely disgusted to find that they wanted to charge me for dirty sink and drainage basin cleaning which had already been reported as limescale stained caused by the previous tenant. In fact, it was in better condition when I left than when I first took the property on...! Having called the office to dispute my check-out report, I was informed that their was an 'internal staff dispute going on' and therefore my call wouldn't be dealt with by the original person as she had walked out the day before leaving them short staffed. I was then advised that Ben Hone, Branch Manager, would have to call me back. I am still waiting for this call back. I'm absolutely disgusted at their blatantly dishonest way of clawing my deposit back and would recommend that whoever reads this review stays WELL clear of leaders because it seems to be a pattern. Just read other online reviews for yourself.

L · 28 August 2017

★★★★★ 4/5

Google

Very helpful, safia helped us along the way the whole time

Aaliyah · 16 August 2026

★★★★★ 4/5

Google

Satisfying experience with leaders.Safia helped us well through the whole process

Christo · 16 August 2026

★★★★★ 3/5

Google

Alfho has been absolutely amazing.He responded quickly and always followed up any queries.An asset to this company.He saved our sanity many times. Tina Page was also excellent to work with.

John · 16 October 2024

★★★★★ 5/5

Google

Had great help from Safia!

Prerita · 16 September 2026

★★★★★ 5/5

Google

Leaders agency were very efficient in helping me with the whole process of moving into my student accommodation. I’d like to specifically thank Lydia Monk from the Stoke branch who was always responsive and quick to sorting out any problems I had. This really made my move in process go smoothly and I felt confident everything was in place :).PositiveResponsiveness, Professionalism

Tahj-Li · 27 August 2022

★★★★★ 5/5

Google

After a frustrating mix up with property keys Amelia and Rosie sorted quickly and very professionally to avoid any further wasted time.

Jules · 16 May 2026

★★★★★ 5/5

Google

I had good service experience with Leaders team especially with Ms.Zafia and Ms.Amelia . The staffs were very supportive throughout the rental process. Really appreciated and recommended .

Melna · 26 March 2026

★★★★★ 5/5

Google

Wonderful people, Safia and Amelia are extremely helpful!

Cloudkuromori · 16 August 2026

★★★★★ 1/5

Google

I am currently renting a property through this agency. I confirmed the property via virtual viewing. Which was my big mistake. Upon arrival I found that 2 of the doors in the property are broken and not closing properly. Fridge stays 24x7 on. Because of that, the food get frozen into the fridge. Washing machine was broken. There was no water coming in while washing the cloth. Bathroom shower was weak. Can’t get shower properly. Kitchen drainage is totally broken. The dirty water is coming out of the drainage cover outside of the property which makes dirty and hazardous smell. No one tried to fix the property before they give it to the tenant. Upon arrival I found that there is no gas in the property. I lived outside for two weeks until I arrange new meter and connection in my name. Even internet cable connections were broken. Waited one week to arrange an engineer to fix it. Just wanting to advise people, never confirm any property from these agency without actually viewing physically. Reported problems via there app. Been more than a week and still waiting for there action. And I am not here to report the problems and wait for it to fix it.

Mehul · 27 August 2023

★★★★★ 5/5

Google

Quick and easy to get sorted, minus a hiccup or two with the automated system. Amelia and Safia helped get things sorted promptly with friendly service

Liam · 2 April 2026

★★★★★ 1/5

Google

The worst agent to deal with. Not honest, only work for landlord. Never help the tenant. They don't respond to any inquiries. Update:I haven't been informed before the start of Tenancy that it iwill be manged by the landlord. In addition the agency was responsible for renewal and when I have any questions regarding renewal, agency said discuss with the landlord or not respond.

Amira · 18 March 2025

★★★★★ 5/5

Google

Lovely people to speak to and very helpful with any questions I had. A great service from Amelia and Safia particularly who were very pleasant.

Jack · 19 March 2026

★★★★★ 5/5

Google

My experience with Leaders is excellent. Safia and Aleisha helped me a lot at every step. I asked them a lot of questions and they answered me professionally with patience. I would recommend the company for rentals.

Muhammad · 28 November 2025

★★★★★ 5/5

Google

Very professional, and helpful. Safia, was brilliant ⭐⭐⭐⭐⭐

Richard · 16 July 2026

★★★★★ 5/5

Google

It was wonderful experience and the staffs safia and amelia were wonderful. They helped us a lot throughout the process. Highly recommended

Joseph · 16 March 2026

★★★★★ 5/5

Google

They have got a wonderful teams Amelia and Safia assisted all through the process.

Oluwatoyin · 16 May 2026

★★★★★ 5/5

Google

Safia and amelia helped with tbe move in. They were great help.

MZALENDO · 16 May 2026

★★★★★ 5/5

Google

I have just started to rent with leader Safia has been amazing helped me with everything made things really easy always answered my calls and emails promptly … More

Katrina · 20 July 2025

★★★★★ 5/5

Google

The staff in Leanders was absolutely amazing they helped me out so much I gave them five stars because they still really great with everything when I walk in there then I say hello say thank you very much to the guys in the office keep up the good work

Robert · 27 August 2022

★★★★★ 1/5

Google

Very bad housing agency avoid!! They push you to a NDO (no deposit option) so your paying extra monthly fee making you think your paying your deposit in bits every month but really your not. They are putting it in there pockets and even once tenancy is over they still want more money from you!! Scamming agency avoid or you’ll go through the same !! A year has gone by so no more deposit fee should be needing be paid right? Nope. There still expecting you pay £50+ on top of your rent each month 🤣 a joke of an agency they’ll rush you in the house and won’t even allow you view it. Just have collect the keys and hope for the best. The house has been shocking to live in , that cold we was made to sleep in the living room for the whole year with no fixes made to the house. Full of mould what wasn’t sorted. A built in cooker what was already broke so been with out a cooker also and they rufused to fix this Put the heating on it went straight out the front door so still. The Cost in gas and electricity for running the heating and me elective fires plus there silly little fees above the rent how do they expect you survive?? Scamming agency please avoid!!! Our contact was to pay the rent not there little hidden scammy fees!!!

Hayley · 29 January 2024

★★★★★ 5/5

Google

Absolutely 💯 professional service from start to finish, i dealt with these on behalf of my daughter. I mainly dealt with Lydia who was always very friendly and professional, i spoke with Chelsea on the odd occasion too who was also very polite and bubbly. Thank.you so much Ladies for making the process so easy 🙂PositiveProfessionalism

Kerri · 27 August 2021

★★★★★ 5/5

Google

Absolutely loved how smooth and efficient all the renting process went. Lydia and Joanne have been very kind, professional and helpful and I would recommend them to anyone. Everything is well organised and you can have everything sorted online. We only went to pick up the keys and head to our new home.PositiveResponsiveness, Quality, Professionalism, Value

Daniel · 27 August 2021

★★★★★ 5/5

Google

Safia and amelia are fantastic great experience and very helpful throughout the entire process highly recommended 😊 …

Liam · 16 March 2026