Leaders Lettings Stoke-On-Trent reviews

★★★★★ 2/5

Google

Needed a rental property for my mother in law, willing to pay 12 months in advance and can't even get a returned call after providing details and chasing twice. Wouldn't mind but the property we're interested has just been reduced in rent and on the market for a while, I wouldn't be happy if I was the landlord!

Ian · 28 February 2024

★★★★★ 5/5

Google

The team were amazing and super friendly will continue to rent in future with them

Matt · 13 October 2025

★★★★★ 5/5

Google

Jane was amazing! Absolutely seamless process from enquiring to viewing to collecting the keys. So friendly yet professional. Loved the experience of becoming a first time tenant.

Gillian · 27 August 2022

★★★★★ 1/5

Google

1* and that's being generous. Leaders lettings Hartshill have been very poor! We have been ringing about a property for 3 weeks and every time we speak to someone they will "get back to us" but shock, they never do! My partner has sent over 4 emails not 1 got an acknowledgment. Very let down, customer service is shocking. Thanks for nothing

Lewis · 27 August 2023

★★★★★ 5/5

Google

Lydia dealt with my process to begin with And she was very professional and lovely. Then Jo was the lady that set everything up for me and kept me calm through the whole process and whenever I needed any help or confirmation on anything she would always be there on email and phone calls! I couldn’t recommend leaders enough. Jo even called a few days letter just to check my move went well , it’s the little things! Thanks so muchPositiveResponsiveness, Quality, Professionalism, Value

Emily · 27 August 2021

★★★★★ 5/5

Google

Jo and Lydia at Leaders had been great help from start to finish. The whole process of us finding a property to rent and collecting the keys took just over a week and I was very happy with the professionalism and support they provided. I would highly recommend using Leaders Hartshill. They are also partnered with other professional companies i.e removal men/vans, insurance company, broadband and media company etc. so it was really easy to sort everything out before moving in as well as getting the best, competitive prices! I am very pleased to have my tenancy agreement with Leaders and will definitely be happy using them again in the future.

Roxy · 27 August 2021

★★★★★ 1/5

Google

Enquired about a letting was phoned back by a very snotty young lady to say that the landlord had already found someone (so why is it still listed???)Then she proceeded to patronise me.Don t think i ll be bothering them again!

Ben · 19 August 2024

★★★★★ 5/5

Google

My partner and myself have never rented privately before and we have heard some horror stories of the whole mess that can happen Well we are glad to say that we are incredibly please with how professional, kind, understanding, and on the most part responsive to us .. especially during Covid. We are set to move in just over a week 😃 we are excited and all I canbsay is that leaders is a definite must go to. A special praise and thanks go to, Natasha and Tina for their outstanding help. Thanks Leaders TeamPositiveResponsiveness, Quality, Professionalism, Value

Joelle · 27 August 2020

★★★★★ 5/5

Google

Very satisfied with their customer service. Everybody is very helpful and do their job as it should be done. Thank you for everything you helped me with.

Tatyanatpb · 27 August 2021

★★★★★ 5/5

Google

I would like to say a massive thank you to Jo who has helped us to get our first house, Jo has worked to ensure that we fill in the paperwork needed in a time frame that we can move into the house as soon as possible. She has provided the best customer service I have ever received from just a quick email to telephone updates of where we are at with the process.PositiveQuality, Professionalism

Kie · 27 August 2021

★★★★★ 5/5

Google

Lolevel staff definitely recommend.

Robson · 22 October 2025

★★★★★ 5/5

Google

Was a pleasure to meet Emily for my house evaluation last week. Very organised and gave me all the information I needed clear and cut on paper. She was kind enough to also work out the %s for me. Looking forward to doing business with this team.

Menekse · 28 February 2024

★★★★★ 1/5

Google

Refuse to do any maintenance on my rented property. E.g mould on every room, damp in every room, no smoke alarms, broke step on stairs, broken tap on sink in bathroom, broken tap on bath, broken cupboard doors in kitchen, tiles falling of roof, no smoke alarms. Rude staff told me they didn't care that I have no smoke alarms even though I have three small children in this house. Was told they can rent it to someone else. Very, very disappointed with Leaders seen as I have been tenant with previously called home search until now for over 6 years. Would never, ever recommend anyone to come to these. Council have had to tell them twice to sort my fitted fire alarm units but I have to wait until the 26th July for someone to come out. They are quick enough to chase for rent but are not willing to maintain the property. Absolute jokers the lot of them.

Lauren · 28 August 2019

★★★★★ 1/5

Google

Worst customer service, takes 2 months after persistent pesteringfor a deposit to get sent back when promised 2 weeks. Threatens to file a lawsuit if rent is not paid even when it's been paid.

Hudhaifa · 16 October 2024

★★★★★ 5/5

Google

Best experience I've had as a tenant. Especial thanks to Chelsea, she dealt with everything, very kind and helpful. 100% recommend.PositiveResponsiveness, Quality, Professionalism, Value

Victor · 27 August 2021

★★★★★ 1/5

Google

I would not recommend using this company to rent a property under any circumstances! Waited two months to hear about our deposit returned to find out it is withheld due to a blocked drain and window pane. We left this property in much better condition than we moved into it including the garden which was a mess. Leaders in Hartshill have never returned our call which has left us with no alternative other than going to a solicitors now. Absolutely disgusting.

Jason · 28 August 2018

★★★★★ 1/5

Google

This estate agents has left tenants with no boiler and no hot water at Lansdowne road for 4 days now in the freezing cold temperatures, despite it being reported. One of the worst estate agents in the area with a bad reputation in the local area. They do very little to support tenants.

Ryan · 27 August 2023

★★★★★ 5/5

Google

5* for both Charlotte and Rosie!! Between them, they worked great with communicating with me about each step in the process. They were very helpful and made the move easy for me considering this was my first time renting a property. I’ll be referring anyone who’s looking to property to these girls!

Lucy · 27 August 2023

★★★★★ 5/5

Google

Me and my girlfriend have been looking to move home for a while and the team at Leaders could not have been more accommodating. At the moment it would be easy to put new customers to one side, but we were made to feel like we had known the team for years with how much effort they put into a property search for us. Very friendly and professional service.PositiveResponsiveness, Professionalism

Josh · 27 August 2021

★★★★★ 5/5

Google

I saw professionalism and prompt response in every enquiry.The process was smooth and I constantly got support at each stage through the staff at Learders .I appreciate the reception and assistance offered to me by Safia .Once again I thank you Leaders team .

George · 30 May 2025

★★★★★ 5/5

Google

Emily came to appraise my property, very knowledgeable and thorough. Answered all of my questions. Thank you, looking forward to doing business with you.

Karen · 16 October 2024

★★★★★ 5/5

Google

Leaders is by far the best estate agents I have delt with. Rosie outlined the steps involved in great detail and has been extremely helpful from the start. Each person at each stage has been very friendly and no question has gone unanswered

Saban · 4 March 2025

★★★★★ 5/5

Google

Safia and mahbub were quick to answer and very helpful with getting things sorted.

Kieran · 12 December 2025

★★★★★ 5/5

Google

A big thank you for Josh today,for getting us help straight away.🥇 …

Elaine · 20 November 2024