Every review we hold for the Stoke-On-Trent office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleA quality service provided by Leaders. The process of moving was made ever so easy and I can't fault the customer service provided whatsoever. Would 100% recommend!
Josh · 28 August 2018
Agent replied · 26 August 2024
Hi Josh, we are so happy to read such a great review about the team at Leaders Hartshill! I'm so delighted that the moving process was made so easy and that the team have been able to provide such a high level of customer service. If there is anything we can do to help in future then please do not hesitate to get in touch. Kind Regards Joe Gilliland Customer Care Manager
★★★★★ 4/5
GoogleEasy enough to deal with, sometimes very hard to get in touch with through the phone though.
Tom · 27 August 2021
Agent replied · 26 August 2024
Hi Tom Hughes,
Thank you for taking the time to review your recent experience you have had with our team at Leaders Estate Agents Hartshill. We're so happy you had a positive experience with us.
Don't hesitate to be in touch if you require anything further.
Kind regards
Customer Relations Team
★★★★★ 5/5
GoogleAlways a pleasure good customer service and the staff are always welcoming and issues always sorted
Steve · 27 August 2021
Agent replied · 26 August 2024
Hi Steve Green, Thank you for taking the time to review your recent experience with our Leaders Estate Agents Hartshill branch. It's pleasing that we could provide you with a positive experience. Don't hesitate to be in touch if you require anything further. Kind regards Leaders Estate Agents Hartshill
★★★★★ 5/5
GoogleVery helpful team
Always happy to help you
Mark · 27 August 2022
Agent replied · 26 August 2024
Dear Mark,
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks, Customer Care Team
★★★★★ 5/5
GoogleGreat people very good at what they do
Thomas · 27 August 2022
Agent replied · 26 August 2024
Dear Thomas
We are very happy we could provide you with a positive customer experience.
Kind regards
Customer Care Team
★★★★★ 5/5
GoogleVery friendly staff & great service
Geetika · 27 August 2022
Agent replied · 26 August 2024
Dear Geetika,
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleGood service. Used when I moved house and they kept me up to date throughout the whole process. Thank you!!
Brynie · 28 August 2018
Agent replied · 26 August 2024
Hi Brynie, thank you for your kind words and for taking the time to tell us about your experience. If there is anything we can do to assist in future then please do not hesitate to get in touch. Kind Regards Joe Gilliland Customer Care Manager
★★★★★ 5/5
GoogleAfter weeks of searching for a new home, Charlotte and Rosie keep me up to date and finally found me something. Thank you xx
Iuliana · 27 August 2023
★★★★★ 5/5
GoogleAll the staff were very helpful.PositiveResponsiveness, Quality, Professionalism, Value
Helen · 27 August 2021
Agent replied · 26 August 2024
Dear, Helen Tyson, we are very happy we could provide you with a positive customer experience.
Kind regards
Customer Care Team
★★★★★ 5/5
GoogleThis is the 3rd time I have moved in to a rented property as a tenant and it has been the easiest time by far. Letting through Leaders has been simple and quick with the whole team being accommodating and informative. Emily and Jo have been great!
Mark · 28 August 2018
★★★★★ 5/5
GoogleBest agency ever!!! Friendly , prompt, i"m feeling like talking with a friend !
Vasiliu · 28 August 2017
Agent replied · 26 August 2024
Hi Vasiliu, thank you for your feedback. We are so pleased you have been happy with the service and will be sure to pass your kind words onto the branch.
★★★★★ 5/5
GoogleGreat service, staff very friendly & sorted queries immediately. Highly recommended.
Julie · 28 August 2019
Agent replied · 26 August 2024
Hi Julie, thank you for your kind review. We are so pleased that the team had been able to provide you with such a great level of service throughout your dealings with them. We will pass along your comments to the team here at Leaders Hartshill! Kind Regards, Leaders
★★★★★ 1/5
GoogleRating only, no written review.
Renjitha · 9 October 2026
Agent replied · 16 October 2026
Dear Renjitha Ap, we appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance. Kind regards, Customer Care Team
★★★★★ 5/5
YellHelpfull employees
Good company helpfull employees
RaheelR-10 · 2 May 2024
★★★★★ 5/5
GoogleRating only, no written review.
Joshy · 16 September 2026
Agent replied · 16 October 2026
Dear, Joshy Mathew! Thanks for the great review! All the best, Customer Care Team
★★★★★ 5/5
GoogleIssues with the property have not been looked into still eg mould in the boiler casing, leaking water works throughout the premises for £800 per month for the property I wouldn't expect to have to chase these things up
Ryan · 28 August 2019
★★★★★ 1/5
Googleno clue how to run company. house have leaking sewage for month with no fix and small baby in house. nobody return call or email. reported to council and landlord as leaders not fix. very bad!!!!
Alexa · 28 August 2018
★★★★★ 1/5
YellTerrible company AVOID
Avoid this company at all costs - cannot property manage to save their lives. Had been renting almost 20 years and they are without a doubt the worst company I have ever dealt with.
WhitePen41-1 · 1 May 2018
★★★★★ 5/5
GoogleRating only, no written review.
Mazhar · 16 June 2026
Agent replied · 16 October 2026
Dear Mazhar Qureshi! Thanks for your feedback, our team love getting reviews through. It's fantastic to see that you have been happy with the experience you had with us. Best wishes Customer Care Team
★★★★★ 4/5
GoogleRating only, no written review.
Olivia · 16 May 2026
Agent replied · 16 October 2026
Dear Olivia Richards, Thank you for the great review of our Leaders Estate Agents Hartshill team. It's fantastic to hear that we could provide you with a great service that you were happy with. We hope we can be of service again in future. Kind regards Customer Care Team
★★★★★ 5/5
GoogleExcellent seevice
Sajad · 11 April 2026
Agent replied · 16 April 2026
Dear Sajad Backer
We greatly appreciate your 5-star review and the time you took to share your experience with us. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
★★★★★ 1/5
GoogleThe customer service is a joke no one every returns a phone call.
Paperwork gets lost to list afew of the problems i have had with leaders
Alan · 28 August 2018
★★★★★ 5/5
GoogleExcellent
Oguntola · 16 March 2026
Agent replied · 16 April 2026
Thanks for the 5* - Wishing you all the best!
★★★★★ 4/5
GoogleLeaders were incredibly supportive and helpful when I was looking for place of my own, and have been friendly and professional since.
Natalia · 28 August 2019
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
