Trusted Agent profile · Stoke-On-Trent
★★★★★
168 reviews across 2 platforms
84 Church Street, Stoke-On-Trent, ST4 1BS
Keates's office in Stoke-On-Trent, at 84 Church Street, is rated 4.4 out of 5 across 168 reviews on two platforms, including 167 Google reviews rated 4.4.
Every review we hold for the Stoke-On-Trent office, from every platform, shown as written. First names only.
5/5
GoogleKeates were amazing from start to finish. We were purchasing a property a couple of hours away from our previous residence and Andrew and the Keates team were friendly, flexible and helpful. We cannot recommend them enough!
Thank you. Its really appreciated
4/5
GoogleTrying to get to these cow boys from Wednesday 28th July. Calls emails no answer at all. Very irresponsible people stay well clear Still no answer to my calls and emails but thanks for your response here .
Very sorry if you have not been able to get through to us this week as we have been hectically busy selling and renting alot of properties whilst coping with staff off due to the pingdemic. You can call us back on 01782 847083 or email us at admin@keates.uk.com. I do though feel it is unfair to refer to us as cowboys and irresponsible most especially as we have searched all our emails and cannot locate anything in your name.
5/5
GoogleI have used Keates Hulme on a number of occasions. Their service has been excellent throughout, Andrew in particular has been very proactive and engaged throughout the sale process. Overall, I would recommend Keates Hulme as their services are excellent value for money. Thanks.
Thanks for the positive feedback
5/5
GoogleA very professional approach , and very helpful thank you
thank you
5/5
GoogleAndrew Johnson at Keates has been wonderful to deal with, very professional and informative. It is refreshing dealing with someone who knows their business inside and out and can give informed advice that is truly helpful.PositiveResponsiveness, Quality, Professionalism, Value
Thank you Peter. Very kind of you
3/5
GoogleFound it difficult to find properties advertised in the road but no details on the web site. Or maybe I just couldn't find it????
Thank you. Sometimes the boards can go up early if there is a delay in attending to take marketing material or if in error the board has not been removed after a sale or letting. Give us a call on 01782 847083 and we will let you know if its available.
5/5
GoogleAndrew, many thanks for all your help since taking over as managing agent to our apartment block. The previous agent, appointed by the freeholder had been dire. It was nothing more than a breath of professional fresh air when you and your colleagues at Keats Hulme took over.
thanks
2/5
GoogleVery poor no emergency number property got broke into over the weekend no secure backdoor cant get in touch still tried monday morning and still closed so how many days ment go with a unsecured back doorNegativeResponsiveness
Craig thank you for the mail. We did get your message late on Sunday Evening and had contractors out on a monday. I dont think this review is fair to your agents so I would ask you to remove it.
5/5
GoogleA great team with a wealth of experience
thank you
5/5
GoogleKeates were very responsive and in two sales situations achieved a higher price for both houses than was expected. Very good service.
Thank you
5/5
GoogleA first class service, very helpful, pleasant and extremely knowledgeable in all areas. Would highly recommend for sales and letting. My contact was a gentleman named AndrewPositiveResponsiveness, Quality, Professionalism, Value
Thank you appreicated
5/5
GoogleGreat service - They went beyond the call of duty on this house sale. Not only did they keep following up on this very slow sale. They also helped with weather repairs and other problems while I was overseas. Thanks!
Thank you .
5/5
GoogleI have used the services of this company on numerous occasions and have always been impressed by their professionalism and dedication. They are approachable and have very good local knowledge. Excellent.PositiveResponsiveness, Quality, Professionalism, Value
thank you
5/5
GoogleKeates have provided both Estate Agent and Letting Management services over a number of years and have always given good value service with problem solving and local knowledge. …
Thank you Bill and thanks for the business over the last 7 years
5/5
GoogleReally pleased with the service I have received from Cheryl Fox- she always calls back when she says she will and responds very quickly to emails. I feel like she is on top of things and works in a fair and organised way.
thanks
5/5
GoogleExcellent service. Highly recommended.
Many thanks
5/5
GoogleReally pleased with the work done and how the sale was handled, great to be kept in the loop continually. Everything done very efficiently, photos paperwork and viewings. Would definatley use this firm againPositiveResponsiveness, Quality, Professionalism, Value
Thank you
5/5
GoogleAndrew handled our sale with great expert knowledge and kept us constantly updated about all developments. Was so happy with the service and speed of the sale during these difficult times!PositiveResponsiveness, Professionalism
Thank you
5/5
GoogleI would like to thank Keates Hulme for helping me find the perfect property and making my move very simplistic. I've had some really bad experiences in the past, I'm now settled and moved in. Thank you Keates Hulme Regards, Steve
thanks
5/5
GoogleGreat communication. they act fast. hope to be doing more business with these guys
thank you
5/5
GoogleI enjoyed an extremely efficient service form Andrew at Keates Hulme, covering review of the property, doing all the checks and paperwork and finding a good tenant.PositiveProfessionalism
thank you
5/5
GoogleKeates have helped us re-let a retail unit and all in all they have been very professional and achieved all we wanted in a timely manor.PositiveProfessionalism
thank you
5/5
GoogleExcellent service provided by Keates in securing tenants for my two flats.
Thank you. Much appreciated
1/5
GoogleMy husband and I had a poor experience. Lack of advice, support and communication with a bit of dishonesty thrown in too. Changed to another local agent and sold within 2 weeks.
Having read your review I am sorry that you feel we have failed you. I believe the feeling of dishonesty stems from the two buyers for your house that we secured that let us down. I wish you all the best with your move and sincerely hope its third time lucky.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Keates's Stoke-On-Trent office has 168 reviews across two platforms: 167 on Google, 1 on Yell.
Keates Stoke-On-Trent is rated 4.4 out of 5 across all 168 reviews, and 4.4 out of 5 on Google from 167 reviews.
Keates Stoke-On-Trent, 84 Church Street, Stoke-On-Trent, ST4 1BS.
