Keates reviews

★★★★★ 5/5

Google

Me & my wife were buyers of a property that Andrew/Keates were marketing. From day one, I had complete confidence in Andrew. His ability, professional attitude, his market knowledge, advice, his communications back to us made our buying journey that much easier. The sellers of our house made a sound investment when they instructed Keates to perform the sale. I'm almost embarrassed to admit it, but Keates have have outperformed our own Estate agents. If you are contemplating which Estate Agent to choose and want a sound, professional and communicative agent to work with, then look no further.PositiveResponsiveness, Quality, Professionalism, Value

David · 26 August 2021

★★★★★ 5/5

Google

As a landlord, this company has provided excellent service, organisation and communication. The company has been effective, professional and friendly - particularly Cheryl. I'd recommend you'd get to know the agency and they will work with you to meet your needs.

What · 23 June 2017

★★★★★ 5/5

Google

Andrew Johnson was extremely helpful and easy to contact if I had any questions. Sensibly priced and our property was sold in a reasonable time.

Suzanne · 16 April 2022

★★★★★ 1/5

Google

This was the worst real estate agent I have ever seen! I made an appointment a week ago for a house. Today in the morning I received a message confirming the visit would be at 2:30pm. I confirmed it and I arrived on time. It was raining a lot and I waited for some minutes, then I called them around 2:40 and they told me “he should be on his way”. I waited more just because I was very interested in the property. When it was 3 pm I called them again and a men said he would find out what was going on and the reason why nobody showed up. After 2 min a lady called me and said “I’m sorry but the property was taken”. This was the most disrespectful company I have ever experienced in my life! I highly don’t recommend and I’ll keep not recommending them.

Flah · 22 June 2020

★★★★★ 5/5

Google

Keates Hulmn estate agent have been excellent in selling a property for us. They used the modern auction method and everything went smoothly. Andrew Johnson dealt with queries super quick and I would happily recommend them to anyone thinking of selling their house. Regards Niall Griffith

Niall · 16 April 2024

★★★★★ 4/5

Google

I have been with Keatsvfor about 12 years where they have managed properties for me. They've been efficient in dealing with all matters concerning.

Parminder · 27 February 2025

★★★★★ 5/5

Google

Brilliant company, brilliant team. Very helpful, very precise and professional service. Thank you very much. Will definitely use them again.

Philip · 16 April 2025

★★★★★ 1/5

Google

Arranged to view a property to buy in Stoke. A potential purchaser viewing the property expects the agent showing them the house to know about the house and have an understanding of the local area. The agent they sent out had no clue about the local area, didn't know about the demographics, potential tenants, rental prices etc. Secondly after agreeing on the price and sending out the memorandum, I sent them documents and instructed my solicitor to start conveyancing and broker to arrange survey. The next day they call me to say that the vendor has had a better offer from another estate agent and all final offers should be submitted by 10am the next day. That's fine but why not make that clear to me before I made a move? Finally the house in question is still on the market, that's fine as that's the vendors policy but they are still looking for offers above my offer. Utterly ridiculous, unprofessional. They have a long way to go before they can call themselves an estate agency. There are plenty of other more established and well knowledged agencies in the local area so best to avoid this bunch.

Moazam · 23 June 2019

★★★★★ 5/5

Google

Great service from Andrew over many years. He is our only go-to agent and I would highly recommend.

Julia · 16 April 2025

★★★★★ 5/5

Google

First class estate agents , made buying our dream property simple and straightforward

Andy · 8 June 2025

★★★★★ 2/5

Google

DO NOT USE THESE ESTATE AGENTS. Once we left and they tried to bill us for the full £700 deposit we realized they never filed our own inventory which had a lot more information on it that their original one (I am always very precise when filling them in). Not only are they trying to claim for small marks of fair, wear and tear (which I know legally they have no right to) but they are also trying to claim for the removal of furniture and items that were already in the property and in the original inventory! They also are claiming there are damp issues they need to sort out, which we repeatedly informed them about when were in the property and they never fixed! We had had several inspections during our time in the property and we were aware and happy that a little work would have to be done (like replacing two carpets our dog had damaged) to get the property back to original standard, but we were also then told it would only be about £400. What they are claiming for is wholly unfair and I find it despicable they never filed my inventory which I made sure to hand to them personally.

R · 23 June 2017

★★★★★ 4/5

Google

Although communications can sometimes be slow with some staff concerning repairs and issues reported via tenants, we found Cheryl Fox to be proactive and supportive with any queries, as well as responding promptly to any emails etc. A major issue with our tenant was resolved very quickly by Cheryl and we were reimbursed promptly. She ensured that all evidence was collected and pursued the issue for us, for which we were very grateful and we felt we could rely on her to sort everything out.

Rachel · 23 June 2017

★★★★★ 5/5

Google

Spoke with Andrew on a number of occasions before actually being in a position to put the house on the market. Even before engaged he was very helpful. Once house put on the market Keats we're very efficient and also effective in getting bookings leading to receiving an acceptable offer. Highly recommended on service and professionalism.

Peter · 16 April 2023

★★★★★ 5/5

Google

Our experience was very simple and easy, Andrew is professional and very responsive. Thank youPositiveResponsiveness, Professionalism

Matthew · 22 June 2022

★★★★★ 1/5

Google

don't do much in the office and when you complain about something or a person they say ill put that on the system or a note on the managers desk or try and get in contact with the person your complain about absolute joke keates and they take ages to ring you back never go with them again they say get in contact with the council but they dont do much either one bloke nearly let them selves in when i was just getting up out off bed and come to do a flat check didnt ring too se if me or my partner was in good job we got the other key lock on our door sorted as they havent got a key hahahahahahahahahaha

Ashley · 23 June 2016

★★★★★ 1/5

Google

Absolutely terrible, don't use this letting agents!!!! I moved into my property on the 6th Dec 2012, and at the time paid the 4 weeks upfront plus the extra to change my rent date to the 21st of the month as that is when I was paid. I have been out of tenancy since the 7th June 2013, but have continued to pay my rent on the 21st. I was told that if I wanted to move I had to give 4 weeks notice from my Rent Date. I am now moving and gave my notice on the 21st of August, however they are now telling me that my rent date is the 6th so I am liable for the rent & property until the 6th of October. I have asked how this is possible, as surely after 2 1/2 years of paying my rent on the 21st the 6th was a MOVE IN DATE and my RENT DATE is the 21st. The man I spoke to about it last week was going to look into it and call me back. ....but he didn't. So today I have had to go over the whole thing again with a vile woman that had a terrible attitude, didn't listen to what I was saying and just kept repeating that I'm liable for the rent until the 6th. I'm now on my way to the citizens advice but urge everyone not to use Keates!!!

Joy · 23 June 2016

★★★★★ 5/5

Google

Keates Hulme have managed my two rental properties in the Stoke area for many years. I have always received a professional service and they are very knowledgeable of the rental market thus enabling me to obtain the current market rent. When a property is becoming vacant marketing for a new tenant starts in good time thus minimising void periods. As I do not live in the area it is even more important that I have an agent I can trust. I have no hesitation in recommending Keates Hulme to anyone seking an agent to act for them.

EmlynFootball · 23 June 2016

★★★★★ 1/5

Google

Worst experience of my life, would not recommended to my worst enemy. Myself and my partner moved into the house been rented by Keats's whilst my partner was three months pregnant. After three months of living in the property the house was put up for sale without us as the tenants been made aware, we only found out when a man in a van came to are house to hammer up a for sale sign. Keates response to not telling us was that because we had contact with the landlord they thought he might tell us. They also tried to carry out a house inspection without any prior appointment, just arrived at the house. They then tried to evict us using an eviction notice they had printed out and signed at the time giving us two weeks to leave the property, which when we showed to a housing advisor with the council, had said the document is false and unproffessional, it is only with the council's help that a proper possession order was served. We were then changed £350 for the court fee's to be evicted, of which after a further 3 months in the property we still never received an official eviction notice. We are now out of the property and living with my partners parents with a new born child as most of our money went into the house getting it ready and decorated for the arrival of our first child. Now Keats's are trying to keep our deposit stating it is to cover eviction fee's, even though we have already paid court fee's for the possession order. All of this after been told at the start we could rent the property for 5 years and then buy at the end if still within the property. Myself and my partner both work full time and always paid rent on time, the landlord even commented that the house was immaculate and a lot of work within the garden was done including to his decking which was rotting and falling through. The attitude from all staff at the stoke branch was vile apart from one very polite lady who did seem sympathetic, the rest made you feel belittled and did not seem to care or take note of any problems or issues from start to finish. Only gave one star because we had too. Made a very stressful pregnancy putting my partner in hospital due to stress.

Daryl · 23 June 2016

★★★★★ 5/5

Google

Great service, very fast to act on any problems I encountered. I would recommend Keates Hulme to my friends and family. Thank you Andrew and the team for looking after us.

Claire · 23 June 2016

★★★★★ 5/5

Google

Andrew was very helpful and friendly during my viewing, went out of his way to helpPositiveResponsiveness, Quality, Professionalism, Value

Justin · 26 August 2021

★★★★★ 1/5

Google

Horrendous customer service, never experienced anything like it. Tried calling all week to arrange a viewing of a property, when I eventually got through after days of calling and leaving my phone ringing for almost 7 minutes before someone eventually picked up the phone, I was told they'd get back in touch with me, surprise surprise they didn't. Why anyone would try too sell their property with them after knowing this is beyond me

Darren · 23 June 2019

★★★★★ 1/5

Google

Been in my property for 2 months and none of the jobs that need doing have been done. One of which is the back door not being able to open, I spent 10 minutes trying this morning. What would happen if there was a fire? This company only care about taking your money. They are the worst company I have ever rented a property from and I would implore people to never use them

Lee · 23 June 2018

★★★★★ 5/5

Google

Very pleased with help & service. I have been in property 30+ years & Andrew's help & service is up there with the best. I'll be certainly using him & Keates on my next property sale.

Alan · 16 April 2024

★★★★★ 5/5

Google

No issues during buying Clear communication Good chase up after viewing

Nelly · 16 April 2025