Keates reviews

★★★★★ 1/5

Google

Awful experience with keates estate agents. We applied for rental property with keates online and the link you have to use is through website is called "vouch". We got constant phone calls from "vouch" asking for us to set up bills for the property and asking for card debit card information. These calls kept happening even after we didn't get the property. We won't be using keates again.

James · 16 March 2026

★★★★★ 5/5

Google

Andrew and his team offer a great service both for lettings and sales, I have been using their services for over 20 year, even before they became "Keates" I would highly recommend this business to anyone considering letting their property. Any issues that may arise will be dealt with quickly and efficiently.

DAVID · 16 April 2025

★★★★★ 5/5

Google

From the first Phone Call to meeting Andrew from Keates I felt I had chosen the right Estate Agents to sell my property…Very fast Efficient Service and had a couple of Offers within a couple of days of being on the market…And was always kept up to date with how things were progressing…Thank You Keates & Team

Sharron · 16 April 2024

★★★★★ 5/5

Google

Wonderful service everytime. The whole setup from directors to the staff are really helpful and exceptional, especially Megan on the letting side with the quick response on contracts. Simply fantastic thanks 😊 👍

Kamar · 16 April 2025

★★★★★ 5/5

Google

Andrew’s knowledge of the property market, including his vast expertise of properties themselves, made my decision to choose Keates to deal with the sale of my 1800’s property very easy. The process from inception through to completion was seamless and stress-free, with Andrew being on hand to answer any questions or to simply keep the communication lines open between the parties as we approached completion of the transaction. The advertisement of my property was beautifully presented, and the pictures represented the unique character of my first little home perfectly. Andrew had great appreciation for the time, effort and love that I had put into the property and this was reflected in his service and presentation of the advertisement. Should I sell another property in the future, Keates (and specifically, Andrew) will always be my first choice.

Louise · 16 April 2025

★★★★★ 5/5

Google

I have been going through the application of letting a new property with Keates and even though there has been some complications Keates have never failed me and have been so patient with me and the application. I cannot thank you all enough for your ongoing support and patience!

Chloe · 16 February 2026

★★★★★ 5/5

Google

Keates have been the best estate agents I have worked with. Whether you are buying a property through them, or they are finding a tenant for your property, they have always been easy to work with, good at communication and often going the extra step to insure everything goes smoothly.

Leah · 16 January 2026

★★★★★ 5/5

Google

I used Keates to sell a small commercial property and have been nothing but impressed with the attention to detail and commitment to securing the best offer for the premises. Andrew was always available to discuss any issues, liaise with the buyer and acted promptly and efficiently to get the sale eventually completed by the deadline. I would not hesitate to use Keates again in the future.

Michelle · 16 April 2023

★★★★★ 5/5

Google

Excellent service especially Les and Andrew who go the extra mile to make sure things are running smoothly which makes life so much easier my purchasing a property.

Natalie · 16 April 2025

★★★★★ 5/5

Google

Dealt with Andrew Johnson from Keates when purchasing a property for sale with them. Andrew always kept us updated on the progress of the purchase, answered any questions we had promptly, and always allowed us access to the property during the purchase process when needed. He was always available to take calls and if messages were left he responded quickly. We certainly would recommend as we had a smooth and stress free purchase of our property.PositiveResponsiveness, Professionalism

Paul · 22 June 2021

★★★★★ 5/5

Google

I have used Keates to sell my buy to let property with a sitting tenant. Andrew was very knowledgable, giving me lots of helpful advice and direction. I am very grateful for this as I had many questions initially with what direction to take. Andrew and his team are very professional and responded to my queries quickly. I would definitely recommend Keates!

Nicola · 16 April 2023

★★★★★ 5/5

Google

We have have been with Keates for nearly 9 years, we purchased the buy to let off of them, tenant in place. Always dealt with Andrew Johnson, very professional, and always responded quickly to any queries etc. We have now sold through Keates and Andrew Johnson once again went beyond to enable the sale to go through and be completed without any problems fast and efficiently. We would definitely recommend Keates.

Graham · 16 April 2022

★★★★★ 5/5

Google

am an investor/developer and have worked with Andrew at Keates Hulme. I have found him extremely professional and helpful. I have also had RICs surveys done by Richard Johnson, who did a very thorough job on reporting on the properties that I was purchasing. I would recommend their services, if you were considering selling your property or if you require a survey done. Keates Hulme would be the go to company to get a professional and well executed work done. They are fast and efficient in the service they provide

Marttand · 23 June 2018

★★★★★ 5/5

Google

Thoroughly deserved 5 star rating. Friendly staff, caring and professional. As a landlord I always use them to find me good tenants. They have always done a fantastic job and found me great tenants in no time at all. Highly recommend landlords to use their service. A big thank you to Andrew and his team.

Robert · 16 April 2023

★★★★★ 5/5

Google

I have used keates to rent out 2 properties. They always find us the best suited tenants for our properties. they are very quick to turn around the properties when a tenant gives notice. Whilst we manage the properties ourselves keates are always on hand with advice and help. They make the whole process seamless and painless and I would not consider ever using a different agent

Ursula · 11 February 2025

★★★★★ 5/5

Google

Overall a very helpful and pleasant service, Andrew was a pleasure to work with and definitely went the extra mile and was very accommodating when giving me the keys to my new property on his day off. I would definitely use Keates to purchase a property again in future and would recommend to anyone considering buying a property in the area.

Chris · 16 April 2022

★★★★★ 5/5

Google

Not a problem I have used several times Andrew Johnson is a super star

Dick · 24 February 2025

★★★★★ 5/5

Google

I've dealt with Keates and Andrew specifically on a few occasions now and I've been very impressed with the professionalism and attention to detail I've received. I'm in the process of buying a property through them and have been made to feel like a valued customer, with personal check ins and updates etc. Would highly recommend.

Richard · 16 April 2025

★★★★★ 5/5

Google

The service I received from Keates was outstanding at every stage of dealing with them. Andrew was particularly attentive, polite, reliable and extremely diligent in ensuring that any of my questions were answered and dealing with everything in a timely manner. Thank you for an outstanding experience. It has been greatly appreciated.PositiveResponsiveness, Quality, Professionalism, Value

Gokulshahi · 22 June 2022

★★★★★ 2/5

Google

There is a lack of communication between the office staff and estate agents. One viewing I was stood outside of the property for around 30 minutes waiting for the agent, who had contacted me the day before. However, when I rang the office they informed me that the current owners would be doing the viewing.

Alex · 16 April 2022

★★★★★ 5/5

Google

Keates is a fantastic company to deal with due to its honest and reliable nature. The company has a great team of knowledgeable staff who are always ready to help answer any queries you may have. I have been really impressed with the quality of service provided by Keates and the efficiency of their agents that I have experienced.

Bobby · 17 February 2025

★★★★★ 5/5

Google

Keates helped us sell a house. They did a fantastic job with challenging circumstances and really helped us out. Absolutely earned their money and I'd recommend them to anyone. Was very happy with the service we received. Feels like they went over and above!

Christopher · 30 June 2025

★★★★★ 5/5

Google

Andrew and the team at Keates were very knowledgeable, helpful and professional. They defiantly went the extra mile for my purchases. My thanks to the team

Brant · 16 April 2024

★★★★★ 5/5

Google

Andrew has been extremely helpful, often going that little bit further to help out. He's always made himself available to answer any queries, responding quickly. I'd highly recommend buying a property through keates, they're definitely better than butter john bees based on previous experience that I've had.PositiveResponsiveness, Quality, Professionalism

Douglas · 22 June 2022