Trusted Agent profile · Stoke-On-Trent
★★★★★
323 reviews across 2 platforms
27, Piccadilly, Hanley, Stoke-On-Trent, ST1 1EN
Goodchilds's office in Stoke-On-Trent, at 27, is rated 3.4 out of 5 across 323 reviews on two platforms, including 179 Google reviews rated 4.1.
Every review we hold for the Stoke-On-Trent office, from every platform, shown as written. First names only.
1/5
TrustpilotDo they want to sell their properties or not!!!!
It has taken several phone calls to book a viewing to see a property???? Are they that keen to sell??? No feedback after several calls I made for a return call. Not professional Peterborough Werrington!!!!!!!!!!!!
1/5
TrustpilotLOUGHBOROUGH
LOUGHBOROUGH I rented a property from newton fellowell in kegworth. I moved out on the 6th of December 2022 its now the 15th feb 2023 and still have not recieved any part of my deposit back. No explanation from the agency. I have contacted them numerous times to which they keep making excuses. It is coming up to three months now. The property was let out pretty much straight after we left (within a week). When we gave our notice of a month we were CONSTANTLY bombarded to allow viewings, I understand this is in the contract which was fine, however my mother was in hospital at the time and I had a dog at home which is a nervous dog. This was never taken into consideration either. Plus many repairs reported through the time of living at the address and these were never addressed. I've heard the new tenant is having exactly the same problems regarding repairs. If they are receiving money or agreeing a let they are brilliant, however not so much on carrying out maintenance or returning deposits
5/5
TrustpilotLettings - House inspection
Dawn is always a pleasure to see, always informative and really really nice to talk to when she comes for inspection day
5/5
GoogleWonderful from start to finish. I recently brought my first property and Lisa from Goodchilds handled the purchase for me. From start to finish she answered my every quandary and made me feel at ease throughout the whole process which was consequentially fast and easy. Any requirements from myself were clearly stipulated upfront to me which removed all of the stress commonly associated with such a milestone.
Thank you Josh, I hope you are enjoying your new property.
1/5
Trustpilotunfair terms added
Be aware at end of tenancy they change the Agreement to withhold your deposit you have to dispute every penny as they are happy to make up a clause to help the landlord. Your tenancy Agreement is law not any extras they add at the end. Avoid if possible
1/5
GoogleBit rubbish really. Two attempts to request a valuation on my property via their online form and no response (and yes, I checked my junk/spam folders. Not really an issue when there are so many other responsive estate agents about but a bit shabby nontheless.
Hi Mr Barlow, I’m sorry if this is the case. I’ve checked through our emails and we haven’t had anything come through in your name. We will contact our website developers to see if there is an issue their end. If we can be of any assistance please email stoke@goodchilds-uk.com or call 01782 206713
1/5
GoogleWaste of space been waiting three months yo get a repair to drainpipe fixed and been left for 3 weeks all over xmas with no heating , get a different answer everytime i speak to them , but they forget what they have told you before , they just pass the blame all the time , not interested at all , ruined my christmas 😡 …
Hi Michelle, Thank you for your review. Unfortunately the tenancy was a let only agreement where the landlord chose to self manage the property and the repairs. Even though this was the case we still tried to chase this for you as we appreciate what it is like without heating. I hope your future maintenance issues are resolved swiftly by the landlord.
1/5
TrustpilotWorst estate agency ever
We had our home up for sale for over 16 weeks with what I can only describe as a total waste of time estate agent. They have no idea of customer needs they think they can sit on their arses waiting for an enquiry. It is 16 weeks wasted with wasters and to top it all we have not even been contacted about leaving their services and just removed from right move.What an absolutely poor company
1/5
TrustpilotWouldn't Recommend
Absolutely hopeless .. if Zero was an option they would be there.Communications.. ZeroAccuracy and standard of paperwork ... ZeroDealing with issues ... ZeroIf you are paying for a full Managed service ... it's not. They only bother collecting money and taking their cut.
1/5
GoogleMy husband enquired about property for rental, staff were very rude. Wouldn't even speak with us or give us the opportunity to view the property we were interested in. I wouldn't recommend to anyone. Stay clear
5/5
GoogleExcellent personal service from start to end. Viewings were scheduled at convenient times and follow ups provided by phone and email. We had a very quick sale but all contact was brilliant and would highly recommend to friends and family.... 5 stars
5/5
GoogleHelpful and knowledgeable Estate Agents. Reece was superb, would definitely recommend these if you are looking for a reliable estate agency who identifies with each buyer and seller as an individual. They are on top of their game at all times. Couldnt have asked for better service. Thank you
5/5
GoogleI dealt with Mr Dean Bradley at Goodchilds in Hanley, and have been very happy with his representation. I got the keys today for my new apartment, thanks to Brad's efforts the process was smooth, with excellent communications between myself …
1/5
TrustpilotAVOID!!!
I didn’t even want to give them 1 star but had to choose something, these estate agents love lying and you get a different story each person you speak to. Since giving them notice back in December they have decided since then to leave their sign on the drive. I have been calling them multiple times to collect and they have even lied about this! They cannot seem to organise themselves! Customer service is awful.
5/5
TrustpilotHighly recommend
Excellent,professional service throughout starting with Millie,then Gareth and Tom.Emily is excellent on the phone,polite,warm and efficient. Mandy was superb. Proactive,professional and knowledgable. Always one step ahead and constantly chasing the solicitors.Highly recommend the Retford branch.
2/5
GoogleMyself and my wife viewed a property with Goodchilds and put in a offer of £10k above the asking price after viewing, the person that was at the property stood at the gate texting on his telephone in the time that we viewed and we found him quite rude. After putting in the offer we waited 7 days to see if the offer was accepted and was advised to put a higher offer in which we did to £15k above so the next day ie eight days we had a call at 5 pm to say that our offer had not been high enough so we lost out. What was so frustrating we had viewed other properties during that week and lost out on them because we were waiting for the outcome from Goodchilds .
5/5
GoogleProfessional service, great end result, sold from overseas. Thanks Rob and Rhys.
Thank you for your custom Heather. I'm glad you were pleased with the service.
1/5
TrustpilotThis is by far the worst estate agent…
This is by far the worst estate agent in leicester, don't use them, there is no communication, dont lead by example, no call backs, no feedback from viewing, and your property wont sell, find better agents instead of using these guys, avoid at all cost
1/5
TrustpilotLincoln: Always a faff
Lincoln branchAlways a faff trying to get anything done - it's rare I'm able to get a reply to an issue on their 'Fixflo' ticket system within a week, or get it actually sorted.They don't seem to care about issues with our house, also the landlord's fault as he doesn't want to pay for anything, but we have been living in some poor conditions for over a year and half but Newton seem to only care about the rent we're paying so they can get their letting agency commission.They insisted on a house inspection during full lockdown in early 2021, when we objected they gave it the old "Oh it'll be good for you as a tenant" yet any issues raised during the inspection have never been fixed.I can go on and on but let's just leave it at: AVOID.Hate this agency and I am not looking forward to the struggle of getting our deposit back when we move!
5/5
GoogleGoodchilds is the best Estate Agents I have ever come across. They are very professional, helpful in helping me buy my home. They recommend a good and trustworthy financial advisor and even helped me pursue my solicitor to speed up the transaction. I will definitely use them again and strongly recommend them. Thanks to the entire team.
Thank you Amin, I'm glad we could help assist get you in your first home and hope you're enjoying it!
5/5
GoogleI would like to leave a review for Bradley at the Hanley office. He has been consistently helpful, efficient and knowledgeable and an excellent asset to the team there.
1/5
TrustpilotAbsolutely appalling service from this…
Absolutely appalling service from this company, took 10 days to return my call and they are now continuing to market my property illegally. DO NOT USE
1/5
TrustpilotAbsolute waste of my time.
Was booked in to view a house at 1745, drove 80 miles from West Yorkshire to Grantham and arrived bang on 1745, location of house was difficult to park without blocking in so parked just around the corner, walked to the house only for the owner who was sat outside in her car, to tell me the estate agent was inside showing someone else around. As it was raining I told her I’d wait in my car for them to be done, I even texted the estate agent to tell him to let me know when it was ok to come view. I received nothing, so at 1805 I went back to the house, rang the bell to be told by the same lady owner that the estate agent had left and she had even told him I was there waiting. I rang him and his phone was off. So no viewing and a further 80 miles home. Unprofessional and very rude to waste my time like this. It’s fair to say I am far from happy and the seller of the house was unhappy also. I await the phone call and apology of this person that I am owed.Called the following morning to be told Gavin would call me back, he called me back and then told me he was at the property with the agent and was sat in the car, and the agent got into the car and informed him the 1745 was a no-show. So basically i described the scene to Gavin when i arrived, we both know the truth here, yet he said he was going to speak to the seller and agent. no apology, no further response, and basically a dishonest lying estate agent who said the 1745 was a no-show when the seller had told him i had arrived and was waiting in my car. And for anyone who might think there is a mistake, this is two people in 2021 who are looking to sell something and neither bothered to call my mobile to see where i was. thats the level of interest estate agents have at the moment.
1/5
GoogleThe female employee who called us earlier to provide information about the house we applied for was very rude. We asked her to spell out the address because we couldn’t hear it properly, and she hung up on us, saying “for God’s sake.” Unbelievable…
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