Goodchilds Stoke-On-Trent reviews

★★★★★ 5/5

Google

Excellent service from start to finish. The team were very professional and achieved a good result even though a mid-sale unexpected curveball was encountered. Having a professional Estate Agent working through the sale process enabled an excellent outcome. Without such support from Cameron Weston and the team the sale would or could have fallen through. Cheaper out there but I really doubt such a result would have been possible. Excellent and highly recommended. Five start review and well deserved.

David · 16 September 2025

★★★★★ 5/5

Google

I had such a great experience as a tenant with Goodchilds Stoke. Anytime there was an issue, it was sorted quickly and efficiently, which made renting with them completely stress-free. The checkout process was smooth and straightforward, with no problems at all. Brad was especially helpful - always responsive and solved any queries or concerns without any fuss. Highly recommend them to anyone looking for a reliable and professional letting agency!

Olivia · 26 November 2025

★★★★★ 5/5

Google

I approached Goodchilds Estate Agent Stoke, when I was struggling to sell my property with another estate agent. I spoke to Cameron and he emphasised the importance of selling a property was getting the marketing right. He applied this method from the beginning and it was sold within one week. Thank you for everything.

Rita · 16 January 2026

★★★★★ 5/5

Google

We have had an excellent service from Goodchilds and were kept informed throughout the sale and purchase of our house . Someone was always there to answer questions but a special thanks must go to Cameron who was superb.

Paul · 16 March 2026

★★★★★ 5/5

Google

Very easy, stress free sale of my house thanks to all of the lovely staff especially Cam and Brad. Nothing was too much trouble no matter how many times I called for an update & all viewings/feedback were communicated quickly! Thanks again 😊 …

Emily · 16 January 2026

★★★★★ 1/5

Google

Wouldn’t recommend going with Goodchilds! We’ve rented with many estate agents, and all of them we would go with again other than Goodchilds. They’re quick to get you through the door and then the lack luster customer service begins. They make moving out way harder than it needs to be by firstly sending you a passive aggressive email on how the property and grounds should be left, followed by plucking random charges out of thin air and throwing sentences from your contract at you that make no sense in order to justify their actions. Bradley who appears to have fumbled his way to a manger position needs to go and work at Alton Towers for a season or two so he can develop some people skills.

Rich · 16 February 2026

★★★★★ 5/5

Google

Hi cameron.we both would like to say a huge thanyou to yourself and other staff at the office,for the sale of our property.we had recently brought the previous property off you and with the fantastic help from all of you we decided to request your help for our sale.we were not disappointed you updated us on a regular basis, nothing was too much trouble and made the sale run smoothly and less stressful.we have praised your service to friends and family and definitely would not hesitate to use you again.but we are hoping that this will be our forever home.thanks to all of you for your service and keep up the good work.lovely estate agents.

Deb · 16 February 2026

★★★★★ 1/5

Google

I would not go with this company as they have been very uncooperative with any requests of maintenance that have been made . They take weeks even months to do repaires and don't take safety of tenants seriously. Bradley especially does not help tenants who have vulnerable children and will always talk down to his clients especially single parents. They also break there own agreements in more ways than one and think they are in the right to do so.

Sammi · 16 January 2026

★★★★★ 5/5

Google

An excellent service. Tailoring everything to the individual seller's requirements, whilst respectfully making valuable suggestions. No query was too much trouble whichever member of staff you spoke to in the Hanley office and was dealt with immediately and efficiently. The office manager, Cameron Weston, was professional, proactive, extremely capable and very approachable. He knows his area and all sales within it. Cameron certainly has his finger on the pulse and always goes the extra mile without being asked. It was a pleasure to deal with Goodchilds.

Susan · 16 January 2026

★★★★★ 5/5

Trustpilot

Anita at Grantham

Anita, the lettings manager at Grantham could not have been more helpful. She really went above and beyond to support us through what has been quite a stressful time, finding us and getting us settled really quickly into a lovely property. Thank you Anita we are incredibly grateful to you!

Jill · 6 May 2026

★★★★★ 5/5

Google

Excellent service from Goodchilds Estate Agents. Brad and Cam were brilliant, professional, responsive, and very helpful throughout. Made the whole experience easy and stress-free. Would definitely recommend.

Dean · 16 January 2026

★★★★★ 5/5

Google

Our experience of Goodchilds was very good. The staff were welcoming, friendly and very professional putting us at ease and listening to our opinions as well as advising on how to proceed with our property sale. The staff kept us informed of each viewing and any feedback that was received, good or bad. Our overall experience was very positive from start to finish and we would highly recommend Goodchilds.

Julie · 16 February 2026

★★★★★ 1/5

Trustpilot

This Estate agents is the worst around

This Estate agents is the worst around. We had been going through a purchase of property that took 10 months to never complete. One issue after another and the service from Amy and Oliver wasn’t good. Oliver couldn’t keep track of the lies he was telling from day one saying he had spoken directly to the seller’s solicitors and he never did. Saying he had “ contacts to contact people about a one going issue with the property we trying to purchase”to then suddenly he had no idea what we was on about.

Jessica · 16 May 2026

★★★★★ 1/5

Trustpilot

Unprofessional today had 6 emails…

Unprofessional today had 6 emails confirming time 12pm had a phone call to say 15 minutes late then another phone call to say 12.45pm as the key's was at the other office and as this was Friday afternoon they were stuck in traffic. I was a cash buyer unfortunately I've lost my trust in this company,previously had dealings with them not very good recommendation! db roberts is first class.

Peter · 24 July 2026

★★★★★ 5/5

Google

I’ve used many an estate agent in the past but found the service from Goodchilds by far the best. From start to finish, their advice, communication and guidance, throughout the process, were spot-on. They helped me to realise the value of my property, taking it to completion in a timely fashion. Not only were they efficient but also friendly and approachable. A great experience during what could have been a very stressful time. I can’t fault them.

Lynne · 16 August 2025

★★★★★ 5/5

Google

Goodchilds were excellent when selling my Bungalow. Although the sale of my house was a long drawn out affair due to circumstances beyond their control all the Staff were Pleasant Courteous and Professional and kept me informed throughout the process. I would recommend anybody who is selling a house to use Goodchilds, you can't go wrong them.

Anthony · 16 February 2026

★★★★★ 5/5

Google

I had my sale property valuation done via 2 agencies. Goodchilds offered me much better market price which was achieved in very satisfactory rate, as compared to the other agency. Whole team was very friendly, supportive and helpfull. I would recommend this agency for everyone who wants to sell their property

Hubert · 16 March 2026

★★★★★ 5/5

Google

Best letting agent I've ever used. 0 hassle and 0 stress as a tenant. Big shout out to Brad who has been very helpful for the past 2 years

Krzysztof · 26 June 2025

★★★★★ 5/5

Google

The staff at Goodchilds have always gone the extra mile. The company and staff are proficient, professional and patient. I always feel safe using this company as I believe they always have their clients best interest at heart. They have never let me down. Thank you so much.

Fiona · 16 March 2026

★★★★★ 1/5

Google

Would leave zero stars if possible, awful company to deal with (especially the branch in Hanley) they will just rob you blind. Kiss goodbye to any sort of deposit you give them. Even when they tell you everything is ok with the property face to face, a keyboard warrior will come after you 2 weeks later and tell you it's not. If you choose to tell them you have an issue with the property they will ignore you. Worst decision of my life using them. Good luck to anyone who has the pleasure of dealing with them.

Paul · 16 April 2025

★★★★★ 5/5

Google

5 Stars, Exceptional Service from Start to Finish! I had an outstanding experience with goodchilds . From the very first contact, the team was professional, friendly, and incredibly knowledgeable. They took the time to understand exactly what I was looking for and guided me through every step of the process with honesty and clarity. Communication was excellent throughout, and I always felt like I was in safe hands. Their local knowledge and attention to detail really stood out, and they went above and beyond to make sure everything went smoothly. Thanks to their hard work and dedication, I found the perfect property and couldn’t be happier. I wouldn’t hesitate to recommend Goodchilds to anyone looking to buy, sell, or rent, truly a five-star service!

Ryan · 16 April 2025

★★★★★ 5/5

Google

We had a really positive experience with Goodchilds Estate Agents when selling our house. Communication was good and throughout the process we were kept up to date with the sale. They were quick to respond to all messages and enquiries about our property and made the process as easy as it could be for us. We would recommend the estate agents if you are looking to sell your house.

Lily · 16 August 2025

★★★★★ 5/5

Trustpilot

Newton & Fallowell burton on Trent…

Newton & Fallowell burton on Trent highly recommend. Very professional polite went above and beyond and always returned my phone calls . Happy to help with any issues all staff helpful and would try and resolve any problems. Can not thank Mark Patterson enough for sticking with us and being very professional through out thank you to all staff .

Kim · 26 May 2025

★★★★★ 5/5

Trustpilot

We moved to our forever home on the…

We moved to our forever home on the 23rd of May, and will not be able to thank Amy and Nick from the Wellington branch enough. Amy went above and beyond for us, from her polite manner and communication on a daily basis and her support. You do an amazing job Amy and really care Thank you again

Michelle · 15 June 2025