Trusted Agent profile · Stoke-On-Trent
★★★★★
323 reviews across 2 platforms
27, Piccadilly, Hanley, Stoke-On-Trent, ST1 1EN
Goodchilds's office in Stoke-On-Trent, at 27, is rated 3.4 out of 5 across 323 reviews on two platforms, including 179 Google reviews rated 4.1.
Every review we hold for the Stoke-On-Trent office, from every platform, shown as written. First names only.
1/5
TrustpilotAwaiting a refund and no response.
Very poor service from Lichfield branch. Still waiting for a holding fee refund after receiving none of the follow up forms to sign or fill in. Terrible communications with agent never being available to speak to and replies to emails extremely sporadic..obviously I have a full paper trail. Didn't want to go down the route of leaving a poor review but I'm at a loss at this point as I'm getting nowhere in trying to discuss the matter.
1/5
Trustpilotbought a house from them
bought a house from them. they claimed they had the keys. when i went to their office to collect them ( a visit made by appointment) the keys were not there. almost a month later i have no keys. I cant get into their office- it is 200 miles away from me- and they refuse to leave the keys at the property or to post them.said its not their probem. completely shameful bunch at brigg, lincs. avoid at alll costs.
1/5
TrustpilotSwadlincote branch are really bad
Swadlincote branch are really bad. They never call you back and have to constantly keep chasing them. Sally Whetton is the worst customer service rep I have ever come across, broken promises, tells lies and is untrustworthy.They advised me on a couple of things to do and I lost money on there recommendation! Terrible branch and would never recommend to anybody. Please avoid and take your business elsewhere. I would not even give these 1 star if I could as they are not even worth that.
5/5
TrustpilotGreat and easy process
Great and easy process. As anyone who in process getting their first mortgage can be stressful, but everything went smooth and straight forward. Debbie was just great help with all questions we had. No issues, 100% recommend.
5/5
GoogleGreat service and communication on both sales of property this year
Thanks Mark, we're delighted you were pleased with your experience when selling both houses!
1/5
TrustpilotDont trust them
Just do not trust them as they will push you to every extent to buy property. I was dealing with Loughborough branch. I almost had withdrew from the property I was buying but they assured me that the transaction will be taken care and I won't have issue as the property was not registered and a probate property. But finally the delays and their false assurances helped me to withdraw (although I lost some money). At the end they won't take any responsibility and only blame you for your decisions that you made after trusting them.
5/5
TrustpilotSuperb service from Oadby staff
Everyone in the Oadby Office was superb, I couldn’t fault any part of the process. I live in Yorkshire and was selling my late father’s property from afar. The staff went above and beyond by helping with additional needs (ie taking final readings, letting workmen in etc) so that I didn’t have to travel down more than necessary. They offered advice, assurance and guidance and updated me on progress when my solicitors weren’t doing so. Everyone was friendly and always got back to me promptly with telephone enquiries and e-mails. I can’t recommend them highly enough. Outstanding customer service.
5/5
GoogleFantastic service as always from Goodchild, in particularly Bradley who is a great asset to your team. Very knowledgeable and on hand when needing advice. Thank you very much
1/5
GoogleWanted to buy an Investment apartment list by them. I asked for lease details and was told I cannot get details of lease until I buy the property. And they call it corporate sale. I wanted to know how long the lease is, what are the ground rents/service charges and rules of revision of those charges. I was told by the lady that these details will only be given after the sale is done. First impression is that she just didnt want to give those details. Kind of very unprofessional approach to say the least. UPDATE: The property I inquired about is listed since September 2022. May be a corporate sale hasn't gone through in 7 months, nor you got any details of lease. But thanks for your response.
Hi Tausif, most corporate sales are repossessions where the bank take the property back from someone who hasn’t paid their mortgage. Due to this they don’t have any of the lease information and it takes them quite a while to get this. As soon as we receive the information we publish it on the properties advert.
5/5
TrustpilotA big thank you to Remi Georgia .and…
A big thank you to Remi Georgia .and Richard and team at the oadby branch .I cannot fault there professionalism with helping me sell a property and also setting up a house rental I have.they always kept in touch with you and replayed to emails straight away making the journey of selling a property and Remi helping me with my rental property from rental contract.finding me the most suitable tennant to having all the services in the property checked.i would highly recommend the team at the Oadby branch thank you for all your help and surport Helen cart
1/5
TrustpilotThis company has no regard for the…
This company has no regard for the tenant! They prioritise their landlords requirements and are heavily commission focused. The staff can be rude and unhelpful!
5/5
TrustpilotAll staff very helpful
All staff very helpful. Veiwing of properties no problem even when only wanted to measure a few things. Always available to help and even pushed the solicitors along to keep move going. Debbie always on there back to help us move quick. Many thanks to all team even helping with paper work when we had no access to internet and printing.Would highly recomend Skegness site.
5/5
TrustpilotRETFORD BRANCH, NOTTS
Excellent service from start to finish!! I was wanting to move to a property with a larger 3rd bedroom, absolutely nothing on the market. A valuation on my property was done, explained what I was looking for and said we have one that will be going on the market on Friday (this was wed), a viewing was arranged and we feel in love with the house. They came back the next day to take photos etc, and both properties went on the market on the Friday afternoon. By Friday evening I had 2 viewings booked for the Saturday and other chap had one. Monday morning 9am, I had received 2 offers and it was sold by 11.30, with me putting an offer in on the other property and it being accepted. Fantastic team!!! Fabulous service. Absolutely love the house. Thank you John and team, best in town
1/5
GoogleWanted to buy an Investment apartment list by them. I asked for lease details and was told I cannot get details of lease until I buy the property. And they call it corporate sale. I wanted to know how long the lease is, what are the ground rents/service charges and rules of revision of those charges. I was told by the lady that these details will only be given after the sale is done. First impression is that she just didnt want to give those details. Kind of very unprofessional approach to say the least. UPDATE: The property I inquired about is listed since September 2022. May be a corporate sale hasn't gone through in 7 months, nor you got any details of lease. But thanks for your response.
Hi Tausif, most corporate sales are repossessions where the bank take the property back from someone who hasn’t paid their mortgage. Due to this they don’t have any of the lease information and it takes them quite a while to get this. As soon as we receive the information we publish it on the properties advert.
1/5
GoogleStay well away they horrible customer service at Hanley branch and will try make as much money of you
Hi Krzysztof, we don't seem to have your details on our system so it may be that this review pertains to a different estate agency. If you want to discuss this further then please get in touch with us on 01782 206713.
1/5
GoogleVery unprofessional, saw a house that is still available, went into their office, the gentleman we saw did not even bother looking at us, he just asking my husband “what can you afford” in a very condescending way, before my husband could answer he just said we have nothing, he did not even bother to ask for our information, and the property we had gone to enquire about is still up for grabs.
5/5
GoogleJessica is good at what she does Attention to detail is spot-on Wouldn’t have anyone else cut my hair I think Jess is brilliant
5/5
GoogleGreat estate agents would use again
Thank you for the lovely review, we look forward to dealing with you in the future!
5/5
TrustpilotAmazing service from Zak and his team
Amazing service from Zak and his team ! We tried to sell our house with several agents but to no avail we were just ready to give up when we found Zak ! Our house had been on the market for 5 years on and off previous within a week of finding Newtonfallowell we had sold our house finally !!! Amazing smooth process and couldn’t recommend them enough !! Big thank you to you all !
5/5
TrustpilotOutstanding Abbie and Kieran at the Lincoln Office
Abbie and Kieran at the Lincoln Office kept me in touch at all times with all the twists and turns of the selling process. They were always very helpful and kind and I found their advice really helpful. I have not sold many houses and the support of a good estate agent is invaluable. I would use them again without hesitation. My buyers were also very impressed with Abbie.
1/5
TrustpilotNo benefit over internet based Agents
There is absolutely zero benefit using this company over an Internet or Web-based Estate Agent. Over a period of many months we had numerous viewings but only one offer which was a long way from the asking price. We agreed to lower but still no luck. As far as we saw, the company did nothing except answer the telephone/emails and pass in messages to us, other than the preparation of the information sheet we saw no input whatsoever - regular demands for payment but no calls, no updates and no advice except a continued recommendation to lower the price. In my mind that is not selling but simply letting the price sell the house. In lieu of the lack of input I asked if they would contribute to the fee for withdrawal of the property from the market. Absolutely not, they demanded the £300 which we had to pay. What a waste of our time and £300. Lastly, they charged us for the energy assessment but took many, many months to provide a copy.
4/5
TrustpilotMss Olivia
Mss. Olivia was very professional. Very kind and friendly and she answered all my enquiries. Thanks again
1/5
TrustpilotHouse non sale
Had my house for sale with this estate agent for 6 months last year. Not a single viewing. Think they greatly inflated the price. Poor pictures.
5/5
GoogleI have used this estate agent to purchase a property. I highly recommend if you can speak to Rhys Keys he is a credit to the team with his happy enthusiastic attitude. He keeps everything simple and straight to the point. I did deal with other team members but some did over complicate things. When I spoke to Rhys again it was sorted. Hopefully I have future dealings with this agent.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Goodchilds's Stoke-On-Trent office has 323 reviews across two platforms: 179 on Google, 144 on Trustpilot (across the whole business).
Goodchilds Stoke-On-Trent is rated 3.4 out of 5 across all 323 reviews, and 4.1 out of 5 on Google from 179 reviews.
Goodchilds Stoke-On-Trent, 27, Piccadilly, Hanley, Stoke-On-Trent, ST1 1EN.
