5/5
TrustpilotGreat Company
Great Company, helped us all the way. Debbie is brilliant, chased the legal teams in our chain and kept us informed.
Trusted Agent profile · Stoke-On-Trent
Goodchilds Stoke-On-Trent reviews
★★★★★
323 reviews across 2 platforms
27, Piccadilly, Hanley, Stoke-On-Trent, ST1 1EN
Goodchilds's office in Stoke-On-Trent, at 27, is rated 3.4 out of 5 across 323 reviews on two platforms, including 179 Google reviews rated 4.1.
Reviews
Every review we hold for the Stoke-On-Trent office, from every platform, shown as written. First names only.
Trustpilot5/5
TrustpilotExcellent service
A fantastic service from Elliott and the team at Boston Branch. Very professional service and always explained things well without talking down to us.I would recommend this company to anyone.Well done Boston team.
1/5
TrustpilotPlease better dont choose if have got another option
The biggest thing is very poor response to the mails and poor services all over cant give one star even for the performance
5/5
GoogleI wanted to write a short review of Goodchild's Hanley. The team work well together. They respond fast to queries and steer you through the stress of selling. Rhys, Lisa and Cameron were the three who helped me with my sale. I really valued their expertise, professionalism and kindness. I would recommend working with Goodchild's if you are looking to sell your property.
5/5
GoogleExcellent from start to finish. Thank you Lisa and the team.
5/5
GoogleGoodchilds Hanley put my property on the market for sale, created viewings over the weekend and had an offer, negotiated a deal all agreed within 5 days. Maintained control with the buyer and solicitor, had it all completed within 6 weeks. Rob and his team kept me in the loop all the way and never had any issues. A fantastic team and highly recommended. Would definitely use again.
1/5
TrustpilotPoor experience after poor experience
After numerous complaints that didn’t took month to get resolved I have since left the property and am awaiting my deposit. I have heard nothing about the return of my deposit and after contacting the branch on several occasions I keep getting told someone will get back to me, yet I receive no call or email. It has been 24 days since I left my property, so I feel it is an adaquate length of time to have at least received some communication about my deposit.
5/5
TrustpilotThank you so much David and his team…
Thank you so much David and his team who really helped us buy our home, excellent service with really good quality and work ethics. Do more work than the Solicitors once again thank you David and Max
5/5
GoogleExcellent service from start to finish I can't speak highly enough of Goodchilds for their support during my first home …
1/5
TrustpilotThis company has no regard for the…
This company has no regard for the tenant!
5/5
TrustpilotI had the most amazing experience with…
I had the most amazing experience with a lady called Ellie. She was so knowledgeable and was amazing with the property. She is one of the best agents we have had, I couldn’t fault anything. Credit to Ellie!
5/5
TrustpilotProfessional helpful and friendly…
Professional helpful and friendly always returned our queries, thank you Debbie for your help
5/5
TrustpilotThank you
Purchased with them and used their broker!Wonderful experience with both and completed within only a month!!The team in Loughborough were very responsive, helpful and diligent. Thanks much & thank you Sue for the gift upon completion.Highly recommended :)
1/5
TrustpilotSteer clear if you want to sell your home … appalling estate agent
Poor service once they have agreed to sell your property . Poor communication. Lack of transparency. Lies and misinformation and incompetence. Thank goodness for an amazing solicitor who did all the work the estate agent should have done.
1/5
TrustpilotDo not use this company
Do not use this company - worst estate and lettings agency.Took over Goodchilds in Sutton Coldfield as a lettings management company - have not managed our property correctly, no inventories or check ins. They are meant to set up standing orders with tennants - we have gone months with no rental payment. We have had baylifts around to the property as they have never taken meter readings. Had the locks changed on the property for us which we paid for, did not have a spare set of keys produced. When handed over keys after we uninstructed them - left them in a bush next to their office as they do not even have a key safe, the list goes on.To top it off their customer service is disgusting, they do not get back to you for weeks on end and then come back with no solution or try to help to resolve any issues.Will be reporting to trading standards and the property ombudsman. I do not want anyone else to have to experience what we have.
5/5
TrustpilotWould like to thank Elliot Pogson for…
Would like to thank Elliot Pogson for showing us a bungalow we had not considered.We love it and have been here for two weeksnow.Good service all round
5/5
GoogleGoodchilds sold my property within 7 days compared to another agent who had tried for 6 weeks! Top service. I also brought our new house through and the combined service was next to none. Special mention to Rhys who pushed the sale and purchase through. Best estate agent in Stoke on Trent
5/5
GoogleI purchased recently a property through Goodchilds, Hanley branch, Piccadilly. I found this young team very ffficient. Everthing was dealt with quickly. From viewing the property to having my offer accepted, proof of funds and ID taken, property off the market again was done within a day. Truly exceptional. If Goodchilds were a car, it would be a 911 Porsche :-)
1/5
TrustpilotI wouldnt believe a review thats left…
I wouldnt believe a review thats left on the main web page. Must write them all themselves! Had a property with them for over 2years. They never came to do any “maintenance” all cowboy jobs. Not one qualified contractor. If you try tell them about damp theyll either ignore or just wack some paint on it lol! Faulty plug sockets. They just tell you to not use that plug!! What??? Also every little mark or whatever you make in that property, (seems like they forget your actually a human and move about in your property) youll have to pay for. Mold, thats another thing. Theyll make out the poorly sealed windows are your fault and not the cowboys who work for them (yee-haw) so honeslty if your looking for a place to live. Please with abit of sense. Keep looking. Would hate for you to waste your time and money with these
1/5
TrustpilotDo not use
Do not use! Staff lied, dismissive, and down right rude. Wrote to the company for an explanation never received a response. Thank god for the purchasers estate agents who did newton fallowed job for them!
1/5
TrustpilotUnserious People
This company is an absolute joke. I can never recommend this guys. I requested for a viewing and they made me go through all referencing phases before I could be considered to view and got no update from them only to find out the property was already let out.I’m not surprised seeing negative comments here.I don’t think they know what they are doing at all
1/5
GoogleVery Unprofessional People ,work on negative assumptions. I planned a property visit with them on 21st and confirmed it with an email. Following day I didn't receive an email confirmation so rang them to confirm the visit and instantly received an email from B Dean . However on the day of appointment(23rd Mar) no body rang me until 4:25pm. I left work early hoping to see the property got my other half and the son and on the way their received a message to get intouch. Rang them to find out that it was too late to get intouch and they can't make it before 6pm. Will not be dealing with these Time Wasters again Second question he asked me when I rang for viewing was if my income was over £12k/year. Estate Agents needs to learn some manners and give their customers some respect. Never mind if they don't have any respect but people in surrounding does have respect and values. Very Bad Experience
Agent replied · 26 August 2024
Hi Shumaila, I am really sorry that you feel you have had a bad experience with our branch. For staff safety it is company policy to confirm that the person who booked the appointment confirms they will be attending the viewing on the day, this is so we have correct contact details. We did call you twice on the day and text but had no response. Regarding the income again it is our company policy that we have home owning guarantors that have an income in excess of £12,000 and we make people aware of this policy pre-viewing. We are really sorry that you feel you have received poor service as this is not our normal high level of customer service that we aim to provide. If you would like to discuss this with me further or if there is anything else we can do to help please contact the branch on 01782 206713 and ask for Rob.
5/5
GoogleCan't reccomend Goodchilds enough! I moved from a different agent as I wasn't happy with the service and I'm so glad I did! I was able to speak to any staff member regarding the sale of my house and they were always very informative and communicated well with each other and myself. Thank you so much!
Agent replied · 17 June 2024
Thanks Vicki 😊 …
1/5
TrustpilotAwful communication and customer…
Awful communication and customer service! Tried booking a viewing! Staff member was rude and Took over 15 minutes to ‘wait for the her to finish her previous task!’ Finally was able to get our viewing confirmed.. less than 3 hours before viewing - was cancelled due to the amount of interest! Awful from the start!
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