Goodchilds Stoke-On-Trent reviews

★★★★★ 1/5

Trustpilot

Demand unnecessary information

We have enquired about rental properties through this estate agents, but they will not even consider you for a viewing unless you submit a full application including your bank details. Having gathered enormous amounts of your personal information, they don't even bother to contact you unless you are successful. Furthermore, they ask for documentation they don't even need (you do not need my passport, driving licence AND birth certificate) so it's virtually impossible to even get past the application form the amount they expect you to give them. It's a completely unreasonable amount of personal information to require just for an enquiry

Imogen · 13 November 2023

★★★★★ 5/5

Trustpilot

What a refreshing change for someone to…

What a refreshing change for someone to be fully aware of the differences between a b & m home and a park home. Chloe was very efficient and a pleasure to deal with.

Steve · 19 October 2023

★★★★★ 5/5

Google

Goodchilds were amazing, great customer service. Rhys Keys was an absolute star for this estate agent. He was professional, articulate, went over & above what was required for the customer, helped us even after we'd exchanged. If Rhys was an orphan we'd adopt him! Fantastic guy he must be Britain's best estate agent by far...

Joanne · 16 April 2021

★★★★★ 5/5

Trustpilot

We dealt with the Horncastle and…

We dealt with the Horncastle and Spilsby branches for the sale of our Coningsby property, the service was outstanding especially from Kiera Owen who in our opinion went above and beyond to ensure the sale, dealing with very awkward solicitors and difficult situations whilst keeping us informed at every step. We would like to thank her personally.

Michael · 27 December 2024

★★★★★ 1/5

Trustpilot

Absolutely awful estate agents

Absolutely awful estate agents - please avoid at all costs. I rented with the Lincoln branch and have never had such a poor experience in all my time. They were condescending, rude and just damn right deceitful. I was complimented on uplifting the property standard and then when I moved out to move into somewhere bigger, they refused to give me my deposit over a light bulb that was out, removing the stick on tiles I had put on - despite telling me it had to go back to the original condition etc. I had to fight through the deposit scheme and the staff and manager I spoke to were so incredibly rude to me at the time. I have never been made to feel so awful. I had my reservations when moving into the property as their communication was poor and I should have re-evaluated what I was doing then. Fortunately I am qualified in housing and know my rights but they still made my life very difficult.

Naomi · 18 October 2023

★★★★★ 1/5

Trustpilot

They’ll steal your deposit

They claimed to have protected our deposit with TDS and there aren’t any records to confirm that, asked for the deposit reference number and they don’t have it, contacted TDS and they say that they never received anything from them. It’s been over a month and now they’ve stopped taking our calls.Only thing left to do is sue them and never do business with this poor poor company…it’s a shame that professionals can be thieves too.

Amazon · 3 January 2024

★★★★★ 5/5

Google

Bradley the lettings manager has been a great support all the way through getting our let agreed to helping us move back out swiftly. Highly recommended to deal with Brad if using goodchilds

Ant · 17 September 2025

★★★★★ 1/5

Trustpilot

Extremely slow and poor communication

Extremely slow and poor communication. Dealing with the Peterborough office and it's just a nightmare. They do not get back to you and as a customer, we are constantly chasing them only to receive a blurred response. Frustrating experience

Miz · 11 July 2025

★★★★★ 5/5

Google

Excellent service. When arranging the valuation Cameron spent a lot of time explaining the process and various options for selling the property. The house sold very quickly having had a number of viewings. Goodchilds were always on hand to respond to any queries. Would highly recommend.

Karen · 16 April 2025

★★★★★ 1/5

Trustpilot

Still waiting after 12 weeks and find someone else is in the property….

Wow I would avoid these like the plague. My son and his fiancé brought a chain free home and thought it would be a easy sale but no it’s been over 12 weeks now and the seller has moved to another country. But we have found out that there is someone else living at the property when was told the house was empty .. So what a mess their first home but maybe it’s not going to be. They’ve been calling the estate agents and always say we will get back to you. . Very poor service

Neal · 30 August 2023

★★★★★ 5/5

Trustpilot

Professional and kind

The viewings were handled very efficiently and with minimum need to contact us. We really appreciated that we were kept informed at all stages and had control of what offers we would consider. The house sold within a week! And from beginning to end the whole process took only 2 months. Staff were so courteous and helpful.

Karen · 11 November 2024

★★★★★ 1/5

Trustpilot

THAT AGENCY IS REALLY POOR COSTUMER…

THAT AGENCY IS REALLY POOR COSTUMER SERVICES .I M SEND THE DOCUMENTS THAT PEOPLE ASK TO START T VIEWING PROPRETIES AND THAT LASE PEOPLE TAKES SO LONG TO ADAVANCE THE PROCESS . ALL THE LANDLORDS STAY WAY FOR THAT PEOPLE . THEY JUST PLAYING AROUND THE THE PROPRETIES IS NEVER GON GET NEW TENANTS ETC. SO POOR SERVICE JUST UNBELIEVABLE THAT GUYS STILL CAM DEAL WITH LANDLORDS AND SELLING PROPRETIES. SO BAD 👎 👎 👎 👎 👎 👎 👎 👎

Sergio · 18 August 2023

★★★★★ 5/5

Trustpilot

Excellent service at Grantham branch

A huge Thankyou to Gavin and his team at Grantham. We have recently sold a property through them and the service we received was excellent they kept us updated at each stage and couldn't have been more helpful. Very professional have no hesitation in recommending Gavin and the team at Grantham.

Val · 10 April 2021

★★★★★ 1/5

Google

The female employee who called us earlier to provide information about the house we applied for was very rude. We asked her to spell out the address because we couldn’t hear it properly, and she hung up on us, saying “for God’s sake.” Unbelievable…

Nursel · 16 April 2025

★★★★★ 1/5

Google

Absolutely abismal service, basically they put you in a bidding war with other potential buyers, promised that a property would be taken off the market once a satisfactory offer was made, then continued to promote the property, followed by phone calls asking if we'd like to increase our offer and using technical IT issues to muddy the details. Discusting Morales and courtesy. Stear clear at all costs.

James · 16 April 2024

★★★★★ 5/5

Google

This is the first time I had moved house on my own (Without parents) so I wasn't sure on the process and how things worked. These team and Goodchilds were brilliant. Couldn't ask for a more helpful team within the branch. Spot on!

Christopher · 16 April 2025

★★★★★ 5/5

Trustpilot

Honest and reliable

Honest and reliableMatt and the team have been brilliant throughout a very difficult sales experience. They have shown patience and professionalism throughout and I would put my full trust in them. Photography was amazing and definitely helped sell our home. Thank you all your help.

Victoria · 28 October 2021

★★★★★ 1/5

Trustpilot

We’ve been trying to get our deposit…

We’ve been trying to get our deposit back for the rented property we are in for 2 weeks now, was told it would be last Friday but they were holding the wrong bank details. This weeks excuse is that it’s being held by head office & they are chasing it up 😒. Funny how they can take your deposit immediately however they can’t give it back! This is the Lichfield branch.

Karen · 15 December 2023

★★★★★ 5/5

Google

Listed property with photos and walk through without delay. We were very surprised at the valuation (a lot higher than expected) but Goodchilds knowledge of the property market was impressive , evidenced by the number of viewings , offers and final sale price. A huge thank you to the Hanley team. All members of the team were very pleasant and always helpful and informative. Rhys who I primarily dealt with regarding the sale of the property was very proactive and always kept me informed of progress. We found Goodchilds team to be always accessible, easy to talk to and no enquiry was ever ignored. Totally professional and diligent. No hesitation in recommending them if you have a property to sell.

Paul · 16 April 2023

★★★★★ 5/5

Google

I recently had the pleasure of interacting with the office staff at Goodchilds, and I can't express enough how attentive they've been to maintenance issues. From the moment I reported a concern, they were quick to respond and address the problem.

Mollie · 16 April 2025

★★★★★ 1/5

Trustpilot

Absolute shower of excrement company

Absolute shower of excrement company. If you are looking at renting, avoid them if they are the management company.If you are a Landlord, do not let these people manage your property. We reported water coming through the kitchen ceiling 2 years ago, they still haven't fixed the problem. Excrement show of a company. Tenants and Landlords be careful.

David · 16 August 2024

★★★★★ 5/5

Trustpilot

Excellent Service from valuation to completion.

We recently completed our house sale through the Grantham office. Excellent, professional and polite staff. Any questions raised were dealt with swiftly and positively. Gavin and Karen were our closest contacts and couldn't do enough to help. A big thank you to all. Would 100% recommend their services.

Mike · 31 January 2021

★★★★★ 5/5

Trustpilot

First class service from the Retford branch

The service provided by the Retford Branch was first class, they kept us informed every step of the way and looked after the viewings.The brochure was excellent and the property sold very quickly.All the staff we dealt with were friendly and helpful, giving us useful advice when we asked for it.

Len · 6 March 2020

★★★★★ 5/5

Google

Chalotte was great to deal with and helped us enormously. Thank you, Mike and Jackie Crook

J · 16 April 2024