Goodchilds Stoke-On-Trent reviews

★★★★★ 1/5

Google

Very bad service and always give silly reasons for resolve issue. I have waiting for last 3 month to resolve issue in property. but they not taking care about it. so anyone please take care before go with this letting agency.

Patel · 16 March 2026

★★★★★ 5/5

Google

Rhys and everyone else at goodchilds were beyond words amazing, throughout the whole process of my first house they were incredible and I felt in such safe hands. Any updates or questions or worries I had, they all assured and kept me updated throughout everything. I do want to say a huge thank you to Rhys in particular because the house he sold me was amazing and I couldn't be more happier. I would definitely recommend goodchilds to everyone, you're in safe hands and you really do get the very best professional experience. So to everyone at goodchilds thank you very much 🙂

Gianni · 16 April 2024

★★★★★ 5/5

Google

After living in my property for 18 years I decided to down size as my daughter had left home i was really scared at the beginning as like most things a lot had changed since I brought my property I was in .After putting my house up previously with another local Estate agents and they were not brilliant I decided to go with Goodchilds as my daughter had rented from and found them to be very professional.They came out and from the beginning were professional and understanding .My property sold after a couple of months and I have now moved to a village .Would highly recommend theses guys to sell your house at reasonable price .Special thanks to Ryhs andCharlotte would highly recommend.

Dawn · 16 April 2024

★★★★★ 5/5

Google

Great company. I have used them to let a property out and also to sell a property. Both experiences were fantastic, the staff are incredibly helpful and always try their hardest for their customers. I would highly recommend them and will definitely use them again.

Simon · 16 January 2026

★★★★★ 5/5

Google

I spoke with Brad about the different options for renting a house and he was extremely helpful and professional. He took the time to explain everything clearly, answered all my questions, and made the whole process feel straightforward and stress-free. Highly recommended.

Ben · 16 January 2026

★★★★★ 5/5

Google

Thanks to Rob and the team at Goodchilds for all your help over the last few years. We have bought, sold and let our properties through Goodchilds over the last few years and have found Rob and Brad especially as they are the two contacts, helpful and efficient and easy to deal with. As I am also a letting agents I think I may be more critical than most but I have been happy with all that the guys have done. Many thanks - Gaynor

Gaynor · 19 June 2019

★★★★★ 5/5

Google

We purchased our first home through Goodchilds and found Nicola was so helpful all the way through, despite nightmare solicitors! She made sure she stayed in contact and gave us any updates so I knew what was happening. It was nice to know we had her support!

Gemma · 16 April 2025

★★★★★ 5/5

Google

Brad and the Team were great. Always ready when i had a problem or a issue arose with the property i was renting. Would happily rent again from them.

John · 16 March 2026

★★★★★ 5/5

Google

I recently rented through Goodchilds and the team were so friendly and professional. A special mention to Grace, who was very helpful throughout the entire process. She went above and beyond to ensure I felt supported and informed every step of the way. I highly recommend Goodchilds!

Aysha · 27 March 2025

★★★★★ 5/5

Trustpilot

We dealt with the Retford branch

We dealt with the Retford branch, absolutely superb service from Andrew, Alex & Alex, very professional & courteous from beginning to end. All the staff seemed to have a “nothing is too much trouble” attitude. Thank you would definitely use N&F again.

Kev · 22 July 2026

★★★★★ 5/5

Google

Really great service from the team when going through some renovations that needed doing. Contacted the agent who is called Bradley I think and he contacted the landlord for me. Thanks guy. Happy 2026

Bradley · 16 January 2026

★★★★★ 2/5

Trustpilot

Recently put my house up for sale with…

Recently put my house up for sale with the Leicester Forest East branch. Initially service appeared very good, responses were quick and Zak and Thomas that came out were very friendly and appeared to know what they were talking about. The process of putting it up for sale was smooth. However after that there was very little communication. In 10 weeks, I had two viewings. Several viewings were cancelled and no attempt made to rearrange them. I am aware that the market is challenging at the moment but it felt like NF were passive and waiting for people to contact them rather than pushing the house as much as they could. Customer service when calling the office was poor and staff often appeared confused and unable to resolve issues themselves. Often they confused me with other vendors and therefore gave me false information (e.g rang me and told me I had 3 viewings when in fact they were for a different house). There was no check in with me at any point to review the approach or see if I wanted to drop the price. When I asked to end the contract, I was told this would be done after the two week notice period but the listing is still showing on Rightmove and no one has come out to remove the sign, preventing me from listing with a different estate agent.

Kirsty · 29 June 2023

★★★★★ 1/5

Google

I was trying to book a viewing over 2 weeks after many phone calls finally manage to book a viewing for this Sunday and I've got confirmation emails etc . All of sudden I just wanted to double check with the estate agent today still everything is good for tomorrow and thanks to Rhys seems he is the only person willing to work in the office he told me someone placed an offer yesterday and landlord is agreed the price . Even tho they knew I was coming from London to Stoke on trent to see the property and no one bothered themselves to inform me my viewing has been cancelled . They really need to improve their customer service and experience of employees. Thanks again Rhys not to wasting my time .

Nikolay · 16 April 2023

★★★★★ 5/5

Trustpilot

Exceptional, couldn't fault them

We couldn't have asked for a better experience with Kieran and his team in Peterborough. From the very start, they were professional, approachable, and incredibly proactive. The quality of the marketing, particularly the photography, was outstanding, and we received competitive offers quickly as a result.

Lianne · 19 February 2025

★★★★★ 5/5

Google

Hassle free service. Goodchilds took care of everything from start to finish. Great commitment and communication throughout. Would certainly recommend.

Jackie · 2 April 2026

★★★★★ 5/5

Google

I couldn't thank everyone at goodchilds enough for selling my property for me. If it had not been for Lisa and Rob there would have been no way that the deal would have gone through. Lisa went the extra mile to deal with all sorts of stuff to make sure the deal went through. If you are looking at selling your property in stoke I wouldn't look elsewhere.

Jav · 19 June 2019

★★★★★ 5/5

Google

Couldn’t have done this move without the help from Cameron, Goodchilds came through for us in the end. Would definitely recommend

Karen · 16 March 2026

★★★★★ 1/5

Trustpilot

*Mansfield*

*Mansfield*Do not rent from these, or do not use them as property managers.All the 5* reviews are from people who sold their properties for overpriced figures, course they're going to be happy. - If you're a renter this applies to you.If I could give a lower rating I would.I was renting a property since Nov 2019, I had complained about one window in the master bedroom since the viewing that there was a high volume of noise coming through and wind, as the panel was broken and wouldn't shut properly, this came under a concern to environmental health, you could smell the traffic and even hear customers order their pizza from dominoes across the road. I was informed this would be fixed on the day of viewing verbally by a man called Jordan.3 years on, taking my money, hundreds of e-mails later, nothing was done and that room had to be abandoned, so in other words I rented a 1 bedroom for the price of 2. I was led on by false hopes, saying "windows are ready we are sending someone" and nobody ever turned up. It was all a lie.The shower didn't work for 3 years either, the water pressure was not right and nobody ever looked into it for me, cold showers for 3 years?Just before Christmas this year going into 2023 a day after paying that months rent I received an unexpected notice to leave within 2 months, no answer to any reason why.They didn't pay the remaining deposit and added unauthorised charges onto the account claiming for "damages in the house" which certainly is not comparable to the poor windows.The most hilarious thing is, I drive past the house and the windows were installed 1 month after I left. Why was this not sorted for 3 years?The landlord turned up to the property demanding rent for the last month (which I let them take £525 out of the £605 deposit anyway) he snatched my mothers phone out her hand and demanded my telephone number and kept calling me from withheld and harassing me and my family while they were trying to help me move my stuff. - I was harassed by constant quarterly visits that were targeted just to me, this was evident as I knew another tenant renting from these people. - landlord refused to put his issues in writing knowing that I could take that to the tribunal.Landlord Mike Cokrill, Property 50 Leeming lane south.Do not rent from these people no matter how desperate you are, you will get ripped off and ignored as long as they take your money.Now sit back and read the snide and unprofessional response I get followed by many others in the past.Poorly managed organisation.

Sahin · 24 January 2023

★★★★★ 5/5

Trustpilot

My experience as a buyer was amazing…

My experience as a buyer was amazing with Newton and Fallowell. I was regularly emailing estate agents as we were looking for a particular build, in a particular area and budget. I emailed Newton and Fallowell and a response from Kayrn advising me of a new instruction due to the market - it was everything we were looking for! We were able to view the house before it went into the market and our offer was accepted! Kayrn's communication throughout the whole process was amazing and guided us through the process. Thanks to Kayrn we got our dream home after months of searching! X

Joanne · 4 January 2023

★★★★★ 1/5

Trustpilot

Awaiting a refund and no response.

Very poor service from Lichfield branch. Still waiting for a holding fee refund after receiving none of the follow up forms to sign or fill in. Terrible communications with agent never being available to speak to and replies to emails extremely sporadic..obviously I have a full paper trail. Didn't want to go down the route of leaving a poor review but I'm at a loss at this point as I'm getting nowhere in trying to discuss the matter.

Trudi · 17 July 2025

★★★★★ 1/5

Trustpilot

Penny-pinching slumlords

I was a tenant for five years. I wasn't very clever and never challenged the annual rent increase of £50. I eventually found out I was paying more than £150 compared to my neighbours.

Irate · 18 July 2026

★★★★★ 1/5

Trustpilot

bought a house from them

bought a house from them. they claimed they had the keys. when i went to their office to collect them ( a visit made by appointment) the keys were not there. almost a month later i have no keys. I cant get into their office- it is 200 miles away from me- and they refuse to leave the keys at the property or to post them.said its not their probem. completely shameful bunch at brigg, lincs. avoid at alll costs.

Cottage · 5 June 2025

★★★★★ 1/5

Trustpilot

You must conform in filling forms to see their homes

It's strange that they require you to complete intrusive forms before you can even view one of their properties! Perverse and off-putting! Unnecessary gatekeeping to say the least.

Ibn · 31 July 2026

★★★★★ 1/5

Trustpilot

Swadlincote branch are really bad

Swadlincote branch are really bad. They never call you back and have to constantly keep chasing them. Sally Whetton is the worst customer service rep I have ever come across, broken promises, tells lies and is untrustworthy.They advised me on a couple of things to do and I lost money on there recommendation! Terrible branch and would never recommend to anybody. Please avoid and take your business elsewhere. I would not even give these 1 star if I could as they are not even worth that.

Paddy · 19 May 2022