Butters John Bee Stoke-on-Trent reviews

★★★★★ 5/5

Google

My partner and I are first time buyers and we’ve felt incredibly comfortable and informed whilst going through BJB to make our first purchase. Lauren has been incredibly helpful with arranging viewings and responding to my emails with helpful information and advice for any queries I’ve had. Nick, our mortgage broker, has also been brilliant with sorting out our Agreement in Principle and arranging solicitors for us.

George · 13 June 2023

★★★★★ 5/5

Google

Owen and Kyle were very friendly, stayed in touch regularly and answered all my questions, which were many as a first time renter. Also Clare was very helpful during the tenancy m, when I could not get in touch with the landlord, she stepped in and helped with the giving notice process.

Jemma · 22 May 2024

★★★★★ 5/5

Google

Excellent. Spoke with Phil Jones at the Hanley branch recently who clearly has in depth industry knowledge. He gave us some valuable advice which has helped us plan financially. We will be purchasing an investment property in the near future, hopefully through Butters John Bee. Thanks again Phil.

Stephen · 16 February 2026

★★★★★ 1/5

Trustpilot

Warning to all landlords

We were unhappy with our experience overall. My Tenants / Customers frequently reported poor communication, noting unreturned calls, unanswered emails, and a general lack of updates. Many found the overall service to be disappointing and unreliable, often struggling to get issues addressed or receive necessary information. Response times were consistently slow, leading to significant delays in resolving problems.

Peter · 29 July 2026

★★★★★ 1/5

Trustpilot

AVOID AVOID AVOID

AVOID AVOID AVOID All about lining theirs and the landlords pockets, couldn’t give less of a damn about tenants. Left a young family without hot water or heating for 2 WEEKS in winter, with ZERO communication or offer of help to rectify, they couldn’t bathe and were freezing. When the tenant finally sought out refuse by contacting housing standards, a few days later they come home from work to a FOR SALE sign in the front garden with no warning. (funny how that didn’t take them 2 weeks + to do!) This is blatantly in retaliation and PATHETIC. This has been their family home for 10 YEARS. This is the only home the two young boys have ever known. The tenant has fixed and decorated an awful lot in this property and always paid on time.

Laura · 12 February 2026

★★★★★ 5/5

Trustpilot

Butters John Bee

Butters John Bee, HANLEYSteven ParkerIt was amazing after I decided to leave my propery on rent, Steve was very professional and found the tenenant with 2 days and completly finalized the whole process with in 3 to 4 days. He was also helping me to sort the EICR report from the person who did it, personally through facebook, Thank you Steve keep up the good work Thanks Arun

Arun · 28 April 2023

★★★★★ 5/5

Google

I just meet Lleuton very good comunicațional , explain eve very well, I was very happy.

Marian · 27 September 2026

★★★★★ 5/5

Trustpilot

James was second to none he went above…

James was second to none he went above and beyond great guy would highly recommend asking for him .

Valerie · 17 May 2026

★★★★★ 5/5

Google

I had a viewing with Meg and she was absolutely fantastic. From the moment we met, she was friendly, approachable, and very knowledgeable about the property and the local area. She took her time, didn't rush me, and made sure I understood …

MANNIE · 16 March 2026

★★★★★ 5/5

Trustpilot

I had a positive professional quick…

I had a positive professional quick sale within 2 days of putting my house on the markert… with a cash buyer and no chain from us or them… Unfortunately the completion of this sale took 45 weeks, may I add this was down to our solicitors not butters, I had a lot of up and downs, anger, frustration and stress during this time,, For the first 5 months I didn’t have much support, then I spoke to Lynn Beecham from the Hanley office, she was a dream come true, I felt a weight lift off my shoulders and hope for a completion after speaking to her for the first time, although the completion still took a further 5 months Lynn worked so hard trying to chase things up between the solicitors for me and always kept me in the loop, without her I wouldn’t have known half of what was going on and where my sale was up too.she was amazing and very supportive, she is a real assets to the company… well done Lynn she alone deserves the 5 star rating. Thankyou again….

Diane · 21 September 2021

★★★★★ 5/5

Google

Thank you to Olivia plant for all her hard work & help. We’ve been able to find our first home within 5 days. She’s made the application process easy and helped with any additional questions that we had. Thank you so much

Dylan · 4 October 2024

★★★★★ 5/5

Google

Do viewing with Ben and am happy with the process he to me excellent service.

MWAIWA · 27 September 2026

★★★★★ 5/5

Google

5 Stars for Claire. As a contractor, we work with many letting agents and I have to say the communication from Claire is always clear and informative. Claire is great to work with and I highly recommend for Claire from the property management team to look after your property!

Act · 13 May 2024

★★★★★ 5/5

Google

5 Stars for Claire Jinks with the property management team at Hanley! She is simply amazing and goes out of her way to make sure we are getting the best services as tenants, she has always being there even when she was with the Newcastle office. Thank you Claire.

Doyin · 13 May 2024

★★★★★ 5/5

Google

Lleyton showed us around a property today, great knowledge, helped with explaining the process. Thank you!

Roxie · 11 September 2026

★★★★★ 5/5

Google

Lleyton Harding Taylor was a massive help answering any questions and made the process of moving homes alot easier than expected.

Sam · 14 April 2026

★★★★★ 5/5

Google

We have recently put our house up for sale. It only took 2 weeks to find a buyer. With it being a home we still reside within, Phil was very respectful and ensured that visits were carried out appropriately. BJB Hanley provide the best customer service you will experience in this area. The aftercare and updates have been carried out by Elle, who is another outstanding reflection of the customer service at BJB.

Sarah · 13 June 2022

★★★★★ 2/5

Trustpilot

If you're not a cash buyer or a landlord with a portfolio, don't bother.

Expressed interest in a flat for sale. So many questions about "was I an investor" and "was I aware how many investors were interested in this property?", asked for them to get back to me regarding service charges and leasehold etc. That was 4 days ago and I'm still waiting. So learnings are, unless you're planning on buying a fairly expensive property with this lot, or you're a cash buyer or a landlord with a portfolio, forget it . They don't want to know.

Mike · 1 April 2021

★★★★★ 1/5

Trustpilot

Shambles

This company is a shambles not only are their fees expensive,when ever you ring no one answers the phone , they do not return your phone calls and it takes them 3 weeks to answer emails They also deal with cowboy firms who issue certificates before remidial work has take place. When you tell them you want to leave and go with another letting agency they try to sting you with a fee equel to 6 weeks rent plus vat. The tenent informs me it takes forever to get to speak to someone and now contacts me direct when anything needs sorting

Denise · 9 January 2026

★★★★★ 5/5

Google

Met Leyton at a property and he was really pleasant and answered all questions asked

Sarah · 13 September 2026

★★★★★ 1/5

Trustpilot

Would not touch again if last estate agent in the world

I have used BJB for several transactions, I bought a piece of land via auction conditions, that had lapsed planning, i then got planning although nothing like what was originally advertised, this was obviously muddled through with many untruths about the land, and locations of mineshafts etc, it became apparent that this was not what i had bargained for so with new planning, I placed it with them to dispose of, a valuation was done, and was informed that i should set a guide price at £190k with a reserve of £210k. Although i thought this was generous, i accepted the professional advice.6 days prior to 1st Auction advised that no interest, so to reduce to £170k / £190 Reserve, no bids received.went to auction again for a 2nd time with a reserve of £170k, 2nd auction started, and start price went from £170 to £150k, at this point the auction appeared to attract bids, and went up to £166k, still below reserve, but hammer went down and i immediately text to say accept the bid. Only to receive a message that no bids were received.Time went along and although some offers were made outside of auctions, i finally settled on a sale of £130k, i expected the agent fees to reflect this sale price, i then got the invoice and it stated that the original reserve fee was the outset for this, it was only £500.00 difference, and the agent told me what a superb job he had managed to do to sell it for £130k, despite his first valuation being £210k, being a long term customer i thought (Mistakenly) that they would see reason and actually understand that although the property sold for £130k, they had massively failed in first instance with original valuation of £210k.So overall greed has lost them a customer on this occasion, but please question valuations that they give regarding auction properties, as it suits them to give a high valuation and then get you to reduce it, as there fee is now set at this price despite how poor they perform. to me they did not do magnificently in disposing of the property but did a shambles of a job in the first valuation despite me telling them that i though they had overvalued.

Paul · 8 May 2024

★★★★★ 5/5

Trustpilot

I've dealt with Butters John Bee…

I've dealt with Butters John Bee Sandbach on 4 occasions now with buying and selling properties. The service has been brilliant. Cant fault them, from start to completion they have always kept me informed and most importantly have always completed the sales and purchases swiftly. Special mention to Natasha Forsyth for always going above and beyond to make the process stress free and always dealing with things professionally and swiftly. Thank you Natasha and thank you to BJB. Kindest Regards Brian Gaffney

Julie · 16 February 2021

★★★★★ 5/5

Google

Went to a property with lleyton went very well and provided a great service

Irshad · 11 September 2026

★★★★★ 5/5

Google

Had a valuation of my property done by Emma Brookes. Was really easy and no pressure. Emma was lovely and bubbly, and explained the whole process that selling my property with Butters would entail. Came out of this appointment with a clearer understanding of what to expect when selling my property and what my next steps should be. Would definitely recommend.

Ben · 13 June 2023